the-global-island-irelands-foreign-policy

16
OUR PEOPLE
Serving our
People Abroad
Consular Assistance
Irish people are travelling more
frequently, for shorter periods, to more
diverse locations with over six million
visits abroad in 2013. This is a threefold
increase over two decades and
the number will continue to rise. With
more people travelling for business or
leisure to less secure parts of the world,
there is growing demand for advice
and assistance.
The Department of Foreign Affairs and
Trade dealt with tens of thousands of
requests for assistance in 2014, this
included over 1,650 serious consular
emergencies and cases of Irish people
injured, hospitalised or dying abroad.
In an uncertain and often unstable
global environment, complex
emergencies can affect Irish citizens
in several places at one time, requiring
a very high level of preparedness
and flexibility. For example, in 2011
Ireland mounted simultaneous
consular responses to the Christchurch
earthquake in New Zealand, the
earthquake and tsunami in Japan and
evacuated around 400 Irish citizens
from Libya.
A stand-by Consular Crisis Centre in
Dublin can be staffed and activated in
an emergency. Flexible arrangements
with EU partners can assist in
attending to consular needs in a more
responsive and coordinated manner,
for example working closely with a
number of EU partners on the 2011
Libya evacuation, with the Dutch in
Syria and with the British in West
Africa in response to the Ebola crisis.
More is being done to communicate
with our citizens travelling abroad in a
clear and timely fashion, in particular
through increased use of technology
and social media. An online registration
service allows travellers to register
their contact details prior to travel, so
that contact can be made in the event
of an emergency or crisis situation.
Travel information and advice are
regularly updated on Department and
embassy websites and our travel advice
Twitter feed.
As Irish citizens are travelling at a
younger age, travel advice needs to be
more accessible to these age groups
to create greater awareness and
understanding of the scope, limits and
extent of consular assistance.
A new and more complex consular
landscape is emerging, seen in the
growth in international parental child
abduction, increasing numbers of
dual-citizens beyond the traditional
diaspora countries, and new
challenges such as cases involving
forced marriage.
@dfatravel.
My Job
Brendan Maloney
Duty Officer, Dublin
In addition to my current role in the
Office of the Secretary General, I also
participate in the Departmental
Duty Officer rota which deals with
emergencies abroad that arise
overnight or at the weekend. Most
are requests for consular assistance,
with calls from all over the world.
Each situation is different. As the
first point of contact, I may be
required to deal with a medical
emergency abroad (accidents, injury,
illness, or death), cases where Irish
citizens are arrested or detained
abroad (or who are victims of crime,
stolen passports, etc), reports of
missing persons and child abduction
cases. Successful management of a
case involves swift, effective liaison
with the relevant Irish embassy,
consulate or honorary consul and
with the appropriate authorities in
Ireland, such as An Garda Síochána.