012 - department of labor and employment - DOLE
012 - department of labor and employment - DOLE
012 - department of labor and employment - DOLE
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10<br />
<strong>DOLE</strong> RO6 Annual Report January-December 2<strong>012</strong><br />
Pier to Port Project (P2P)<br />
The Pier to Port or P2P Project on the isl<strong>and</strong>s <strong>of</strong> Boracay<br />
<strong>and</strong> Guimaras was established to boost <strong>employment</strong> opportunities<br />
in the renowned places, increase workers’ employability,<br />
enhance productivity <strong>and</strong> improve service quality. The project<br />
was patterned after the Service Quality Enhancement <strong>and</strong> the<br />
Error-Free Service Program <strong>of</strong> the National Wages <strong>and</strong> Productivity<br />
Board.<br />
Considering that tourism industry is one <strong>of</strong><br />
the key <strong>employment</strong> drivers in the region <strong>and</strong> transportation<br />
is one <strong>of</strong> its key players, the P2P’s establishment<br />
was intended to provide error-free service.<br />
In Guimaras, a learning session was conducted<br />
on good practices <strong>and</strong> experiences in the project’s<br />
implementation while in Boracay, Conciliation-<br />
Mediation Training for members <strong>of</strong> ITC-Tourism<br />
<strong>and</strong> Service Quality Trainings were initially conducted<br />
with the business groups.<br />
Top:<br />
Con-Med<br />
Training for<br />
members <strong>of</strong><br />
ITC-<br />
Tourism,<br />
Boracay,<br />
Malay,<br />
Aklan.<br />
Left:<br />
P2P<br />
Orientation to<br />
Business<br />
Groups<br />
Creation <strong>of</strong> Special Committees:<br />
With the objective <strong>of</strong> providing excellent services to<br />
the public, the <strong>DOLE</strong> 6 created the Management Committee<br />
(ManCom), an exercise <strong>of</strong> participative <strong>and</strong> collective leadership<br />
approach, <strong>and</strong> the Executive Committee (ExeCom) which<br />
oversees the implementation <strong>of</strong> programs/projects <strong>and</strong> services.<br />
The ManCom is composed <strong>of</strong> the Regional Director,<br />
Asst. Regional Director, Field Office Heads, Division Chiefs,<br />
Mediator-Arbiter, <strong>and</strong> representatives <strong>of</strong> the employees’ unions<br />
while the ExeCom is composed <strong>of</strong> the Regional Director, Asst.<br />
Regional Director, Med-Arbiter, <strong>and</strong> Division Chiefs.<br />
Launching <strong>of</strong> the <strong>DOLE</strong> “I-Text Mo”<br />
To serve our clients better <strong>and</strong> make our <strong>of</strong>fices<br />
more accessible, the region launched on May 1 an access<br />
service dubbed “I-TEXT MO”, with the campaign slogan,<br />
Problema mo .... i-text mo, sabton ko, opening up public<br />
access to the <strong>DOLE</strong> regional <strong>and</strong> field <strong>of</strong>fices through SMS<br />
or text messaging. This is in addition to the already established<br />
ways to contact the <strong>DOLE</strong> <strong>of</strong>fices, that is, by telephone<br />
or the internet.<br />
The provision <strong>of</strong> these mobile phone text or SMS<br />
services also made faster the conciliation-mediation process<br />
under the Single Entry Approach (SEnA).