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012 - department of labor and employment - DOLE

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10<br />

<strong>DOLE</strong> RO6 Annual Report January-December 2<strong>012</strong><br />

Pier to Port Project (P2P)<br />

The Pier to Port or P2P Project on the isl<strong>and</strong>s <strong>of</strong> Boracay<br />

<strong>and</strong> Guimaras was established to boost <strong>employment</strong> opportunities<br />

in the renowned places, increase workers’ employability,<br />

enhance productivity <strong>and</strong> improve service quality. The project<br />

was patterned after the Service Quality Enhancement <strong>and</strong> the<br />

Error-Free Service Program <strong>of</strong> the National Wages <strong>and</strong> Productivity<br />

Board.<br />

Considering that tourism industry is one <strong>of</strong><br />

the key <strong>employment</strong> drivers in the region <strong>and</strong> transportation<br />

is one <strong>of</strong> its key players, the P2P’s establishment<br />

was intended to provide error-free service.<br />

In Guimaras, a learning session was conducted<br />

on good practices <strong>and</strong> experiences in the project’s<br />

implementation while in Boracay, Conciliation-<br />

Mediation Training for members <strong>of</strong> ITC-Tourism<br />

<strong>and</strong> Service Quality Trainings were initially conducted<br />

with the business groups.<br />

Top:<br />

Con-Med<br />

Training for<br />

members <strong>of</strong><br />

ITC-<br />

Tourism,<br />

Boracay,<br />

Malay,<br />

Aklan.<br />

Left:<br />

P2P<br />

Orientation to<br />

Business<br />

Groups<br />

Creation <strong>of</strong> Special Committees:<br />

With the objective <strong>of</strong> providing excellent services to<br />

the public, the <strong>DOLE</strong> 6 created the Management Committee<br />

(ManCom), an exercise <strong>of</strong> participative <strong>and</strong> collective leadership<br />

approach, <strong>and</strong> the Executive Committee (ExeCom) which<br />

oversees the implementation <strong>of</strong> programs/projects <strong>and</strong> services.<br />

The ManCom is composed <strong>of</strong> the Regional Director,<br />

Asst. Regional Director, Field Office Heads, Division Chiefs,<br />

Mediator-Arbiter, <strong>and</strong> representatives <strong>of</strong> the employees’ unions<br />

while the ExeCom is composed <strong>of</strong> the Regional Director, Asst.<br />

Regional Director, Med-Arbiter, <strong>and</strong> Division Chiefs.<br />

Launching <strong>of</strong> the <strong>DOLE</strong> “I-Text Mo”<br />

To serve our clients better <strong>and</strong> make our <strong>of</strong>fices<br />

more accessible, the region launched on May 1 an access<br />

service dubbed “I-TEXT MO”, with the campaign slogan,<br />

Problema mo .... i-text mo, sabton ko, opening up public<br />

access to the <strong>DOLE</strong> regional <strong>and</strong> field <strong>of</strong>fices through SMS<br />

or text messaging. This is in addition to the already established<br />

ways to contact the <strong>DOLE</strong> <strong>of</strong>fices, that is, by telephone<br />

or the internet.<br />

The provision <strong>of</strong> these mobile phone text or SMS<br />

services also made faster the conciliation-mediation process<br />

under the Single Entry Approach (SEnA).

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