Chapter 2 - The Insolvency Service

Chapter 1
deployed. The Insolvency Service, as an ‘insolvency professional’ itself is in
an excellent position to ensure that there is no gap between policy and
delivery in the insolvency area.
Front-line colleagues need a great deal of support in order to do their jobs
and our Corporate Services have worked harder than ever to provide it whilst
at the same time keeping down the overhead costs of those front-line
businesses, e.g. the percentage of staff in Corporate Resources equates to
9.6% of our workforce, down from 10.9% in 2004-05. We have a great deal of
professional expertise in areas such as Human Resources, IT, Finance and
Estate Accounting and accommodation and the service they deliver is
outstanding.
During the year we have also commenced work on a fundamental change
programme to ensure that The Service can deal efficiently and effectively with
the challenges that it will meet in the next five years and ensure that The
Service can continue to deliver a modern, first-class service to our customers.
Projects include the replacement of all our major case management systems,
a major upgrade of our IT infrastructure and a fresh look at how we, as an
organisation recruit, develop and motivate our people.
Finally I am delighted to report that following a successful Charter Mark
surveillance visit, The Service has now continuously held the Charter Mark
for 8 years. In addition, at the end of 2005 we achieved our second
re-accreditation to the Investors in People Standard.
Desmond Flynn
Inspector General and Agency Chief Executive
10 July 2006
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