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Adjustment, Claim Credit/Void Hints<br />
An adjustment/void is a change to be made to a “PAID” claim.<br />
Please keep the following points in mind when filing an adjustment<br />
request:<br />
• Attach a copy of the corrected claim and the paid remittance<br />
advice page to your adjustment form.<br />
• Do not send refunds on claims for which an adjustment or void<br />
has been filed.<br />
• Be specific. Explain exactly what is to be changed on the claim.<br />
• Claims showing paid zero dollar amounts are considered paid<br />
claims by <strong>Medicaid</strong>.<br />
• If the paid amount of zero is incorrect, the claim requires an<br />
adjustment.<br />
• Do not do a adjustment/void on KyHealth Net and paper. Do one<br />
or the other.<br />
• A claim credit is on paper, a void is on the KyHealth Net. They are<br />
the same.<br />
• Only a void/claim credit will re-set a Prior Authorization<br />
Cabinet for Health and Family Services<br />
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