SMP Foundations Training Manual CHAPTER 1 ... - SMPresource.org

SMP FOUNDATIONS TRAINING MANUAL
National SMP Program Overview, Program Accountability, continued
Some volunteers interact directly with SMART FACTS, while others use reporting
forms to submit their data for someone else to enter in SMART FACTS.
As a volunteer, you may interact with SMART FACTS in one or more of the following
ways:
1. Completing and submitting timesheets and activity reports, which are then entered
into SMART FACTS and reported as part of the OIG Performance Measures
2. Utilizing a reporting form to submit information about simple inquiries
3. Submitting information about community Outreach & Education activities that is
then reported as part of the OIG Performance Measures
4. Entering data on activities and reporting forms into SMART FACTS
5. Accessing the SMART FACTS’ Complex Issues module to refer an allegation of
fraud and abuse to an investigative entity
There is an extensive SMART FACTS training manual and set of resources which are
available in the event you require more information and training on SMART FACTS.
Your SMP program director will provide information on specific SMART FACTS
reporting and training requirements.
What’s with all the paperwork
You might wonder why there is so much emphasis on timesheets,
activities, and reports being turned in to your program. To continue
receiving funding, SMPs are required to report detailed information on
their activities to the OIG and AoA. From there, reports about
volunteer activities go on to Congress, where the buck literally stops.
Since 1997, the SMP program has reported performance data to AoA and the OIG.
This data provides useful tracking information on SMP progress; however, as the
SMPs and the OIG readily acknowledge, it doesn’t always paint a complete picture of
the work done by the SMPs.
SMP Foundations Training Manual May 2011
Chapter 1 – Page 7