Executive Summary A Study on Return on Investment of ... - Vikalpa

5) What specific value in Indian Rupees can be attributed to the above accomplishments/ improvements (use first
year values only)? While this is a difficult question, try to think of specific ways in which the above improvements
can be converted into monetary units. Please indicate the basis for your calculation.
44
INR
Basis:
6) What level of confidence do you place on the above estimations? %
(0% = No Confidence, 100% = Certainty)
7) Other factors generally tend to affect performance as well. Please indicate the %
per cent of the above improvements that is related directly to this programme.
8) Indicate the extent to which you think this programme has influenced each of these measures in your work unit,
department or business unit:
Productivity
Customer Response time
Cost Control
Employee Satisfaction
Customer Satisfaction
Quality
Other
No Some Moderate Significant Momentous
Influence Influence Influence Influence Influence
9) What barriers, if any, have you encountered that have prevented you from using skills or knowledge gained in
this programme?
10) What specific suggestions do you have for improving the programme?
A STUDY ON RETURN ON INVESTMENT OF TRAINING PROGRAMME IN A GOVERNMENT ENTERPRISE IN INDIA