Business plans - UK Power Networks

4 UK Power Networks and our step
change in performance
UK Power Networks was created in October 2010 from the sale of EDF Energy’s
three electricity networks in London, the South East and East of England. We are
owned by the Cheung Kong Group and the Li Ka Shing Foundation, long term
investors in utility infrastructure worldwide.
Our vision is to deliver top third performance in our industry in the key
areas of safety, network reliability, customer service, cost efficiency and
employee engagement.
We have delivered a step change in performance over the last two years.
Customer minutes lost are down 41.5 per cent, complaints are down 81 per cent
and our overhead costs are down 19 per cent.
This chapter explains where we operate, our corporate ownership, our vision, and
the industry framework. It also summarises the improvements we have made
and how we will continue to improve our performance with innovative thinking
for the rest of our current price control period to 2015.
>pg16 | Business plan