Business plans - UK Power Networks

Supporting vulnerable customers
We maintain a register of vulnerable customers and we liaise with
local stakeholders to keep this up to date.
As part of our approach to customer satisfaction we operate a
community support partnership with the British Red Cross. Our
partnership allows us to provide information and practical support
to customers on their doorstep, in the rare event of our customers
experiencing a long power cut. We work with British Red Cross
volunteers to provide the latest information on how the work to
restore power supplies is progressing and can provide hot drinks and
torches to those who need them.
The British Red Cross fleet includes access to four-wheel drive vehicles
which can visit customers in all weather conditions. The service is
available 24 hours a day, every day of the year.
In 2010, British Red Cross volunteers responded to more than 1,000
incidents in London, the East of England and the South East. This
was particularly important during the prolonged snow and ice in
December, which tripled the number of British Red Cross callouts
arranged by us.
>pg30 | Business plan