Job Description - Technical Analyst - Dorset Police

Job Description Questionnaire
Job Title:
Post Number:
Division/Department/Section:
Line Manager
(Name/Title & Post Number)
TECHNICAL ANALYST
PO 0622 & PO1363
Information Systems
Adrian Stephenson
1. PURPOSE
To best utilise technology to support progress in achieving Dorset Police’s Objectives.
The post holder will be joining a team responsible for the 24 hours a day, 7 days a week support,
development and management of Dorset Police Information Systems. Ensuring the best possible
performance, reliability and security is achieved. Which in turn will enable Dorset Police to perform
its duties for the public and ensures best value is achieved for the investment in these systems.
2. POSITION IN THE ORGANISATION
Head of
Information Systems
Airwave
Manager
Development
Manager
Computer
Manager
Service
Support
Supervisor
2 posts
Application
Analyst
3 posts
Airwave
Support
Assistant
3 posts
Analyst
Programmer
Software
Developer
3 posts
Database
Analyst
Technical
Analyst
6 posts
(2 Vacant)
Network
Analyst
2 posts
Technical
Support
Officer
3 posts
1

People who work directly for this post
None
3. MAIN RESPONSIBILITIES
What is the post responsible for
(INPUT)
Provide technical and operational support directly
to officers and staff as and when required.
With what results
(OUTPUT)
Which allows the team to meet the needs of the
Force and ensures IS Department performance
targets are achieved.
In conjunction with others, provide a 24x7 I.S
Support Service.
Ensures that Information Systems can meet
operational policing needs at all times.
Design, build, test, implement and support
software/hardware systems as requested and
authorised.
To ensure cost effective, reliable and secure
systems are available to Dorset Police that meet
the requirements of the force.
Planning rollouts, configuration and deployment
of new versions of systems.
Allowing Dorset Police to have up-to-date
systems, with minimal disruption to services
provided.
To provide a systems management role for all IS
systems used by Dorset Police. Continually
monitoring and reporting on performance,
reliability, capacity and security issues.
Provide System administration.
To ensure the best possible and cost effective
service is provided to the force and to enable any
issues to be dealt with before they impact on the
services provided.
Reports provided will enable the department and
the force to plan for the future.
Enabling access to systems, information and
resources when required and where authorised.
Make efforts to enhance knowledge of emerging
technologies.
Ensures expert technical knowledge when
providing advice to Dorset Police.
Specify, issue and supervise work of the IT
Support team, when authorised.
Allowing the team to meet deadlines and helping
to develop skills.
To ensure that agreed best practices and
procedures are followed and that all work is to
the required standard and fully documented.
Ensuring an approved and consistent service is
provided and sufficient information is provided to
allow continued support of IS systems.
2

To perform tasks issued by line management and
under their guidance.
To ensure requests from senior management are
dealt with efficiently, which ensures the successful
operation of the Dorset Police IS Department.
This list of duties is not restrictive or
exhaustive and the post-holder may be
required to carry out duties from time to time
that are either commensurate with/or lower
than the grade of the post. In some posts this
might include the ad-hoc provision of
guidance and informal training of new
colleagues.
Completion of duties to meet the needs of the
police service.
4. CONTACTS
1.
All employees of Dorset Police
2. Organisation Helpdesk
3. External Service Providers/Contractors
4. I.S Contacts in other Police Forces/Partner Agencies
5. National Police I.S bodies.
5. SPECIAL CONDITIONS/ADDITIONAL INFORMATION
The Corporate Plan has a commitment to provide the people of Dorset with a first class, high
performing and cost-effective police service. We are committed to making Dorset safer and
making Dorset feel safer.
The Information Systems (IS) Department provides a service in helping approximately 2,700+
Police and Police Staff achieve this goal by delivering support and a full range of operational and
office systems to 2,300 + networked computers. It also provides all radio and telecommunications
support to the Force.
The department operates a rota where one member of staff is on standby and may be called out
to resolve IS problems. Callout is a 24-hour responsibility for a 7 day period. This post is eligible
to join the standby rota at the discretion of the Computer Manager, or, in some circumstances the
post may attract a best endeavours payment for providing specialist out of hours support on an
ad-hoc basis (but not both)
The nature of the role also carries a requirement to attend events, meetings, etc, outside of
‘normal’ office hours and beyond Dorset’s boundaries on a relatively frequent basis
6. HEALTH & SAFETY TRAINING
VDU Assessment
Your line manager has the responsibility to refer to the risk assessments appropriate to your role
to identify any additional health and safety training required e.g. manual handling training, VDU
assessment, Control of Substances Hazardous to Health (COSHH) etc.
3

7. HEALTH MONITORING
No
8. VETTING
This position is subject to a higher level of vetting and any appointment will be conditional to
appropriate clearance.
9. TERMS OF APPOINTMENT
The commencing salary will be within Scale G, £28,947 rising to a maximum of £32,226 plus
standby or best endeavors allowance where eligible.
Office hours are between 0800 and 1800, Monday to Thursday, and 0800 1700 on Friday, with at
least 30 minutes for lunch. Flexible working is supported between these hours to achieve the
contracted hours. The emphasis is however on the completion of work rather than hours
performed albeit within the constraints of Working Time Regulations. There may be occasions
when you are required to work outside standard office hours to support the department and the
force.
When on-call there is a requirement to work until 1800 (1700 on Fridays).
10. PERSON SPECIFICATION
Essential Criteria
Criteria to be
measured
Criteria A
Competencies Required
Broad and in-depth knowledge of I.C.T (Information Communications
Technology)
Able to use their experience and knowledge when designing, supporting and
advising on all I.S. issues. Able to learn quickly through instruction,
documentation resources and experience.
A Thorough knowledge of WAN, LAN and TCP/IP.
Criteria B
Experienced in day to day system and customer support.
Familiar with the ITIL best practices and procedures.
Criteria C
In-depth knowledge of Network Security.
Able to maintain a secure, reliable and functioning Network.
Experienced in configuring and deploying Corporate Firewalls (e.g.
Checkpoint-1) and DMZ’s.
Familiar with Intrusion Detection Systems and Intrusion Prevention Systems
Experience of authentication and access control.
A good understanding of Business Impact Levels and how they apply to the
Police Applications and Infrastructure.
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Criteria D
Excellent Communication Skills.
Able to communicate with all levels of the Organisation.
An enthusiastic willingness to share knowledge and provide quality
documentation to colleagues. (using Microsoft Visio for example)
Criteria E
Criteria F
In-depth knowledge of Microsoft Windows in a networked environment.
Experience with installing and managing clients and servers.
Fully competent with Microsoft Directory Services and Network
Experience of Wireless Networking Technologies.
A deep understanding of Wireless Technologies and methods used to secure
them.
Criteria G
A full valid UK driving licence or the ability to travel around the county.
Essential for visiting our 35+ sites throughout the county and for responding to
support requests when on 24-hour standby.
Criteria H Experienced in managing and supporting Common Corporate
Infrastructure systems
Able to support and manage core products used by the organisation such as
Microsoft Exchange, SQL, SharePoint, Internet Information Services, Citrix
and Linux.
Desirable Criteria
Criteria to be Competencies Required
measured
Criteria I
Experience of IP Telephony.
Familiar with Voice over IP protocols and supporting technologies
Criteria J
Experience with anti-virus products.
Familiar with products that provide contribute to the protection of end-point
devices.
Criteria K
Exposure to Penetration testing regimes and/or Network Security Audits.
Able to assist in responding to any treatment plans and deliver changes as
required.
Criteria L
Criteria M
Knowledge of computer and peripheral hardware support.
Able to install and repair IT hardware to component level.
An understanding of project management principles.
Familiar with the project life cycle in an IT environment.
Familiar with the processes of Prince2 and the terminology involved.
Able to turn major requests into deliverable stages for a phased
implementation.
06.13
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