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New models to serve <strong>and</strong> empower the poor<br />

cept. Even poor communities can make significant in-kind contributions reducing<br />

the initial <strong>and</strong> ongoing costs considerably. Countries lacking such a tradition, in<br />

which civil society has been fragmented or suppressed, are thus less likely to adopt<br />

the idea successfully, at least in the absence of specific measures to address this. There<br />

is some general evidence from the development sector to support this (Birchall 2003<br />

p66), <strong>and</strong> the emphases there has thus been on building existing community networks<br />

<strong>and</strong> organisations, <strong>and</strong> on enhancing local capacities.<br />

2. Expressed need for services by the community<br />

<strong>Community</strong>-driven networks work best where they build upwards from a recognised<br />

dem<strong>and</strong> for specific applications, as distinct from a general desire to build a<br />

network. This contrasts with the infrastructure roll-out mode which generally proceeds<br />

on quantitative indicators such as demographics.<br />

This expression of need will usually come from existing groups organised within the<br />

community. In Pol<strong>and</strong>, dem<strong>and</strong> from the village telephony groups was initially very<br />

specific <strong>and</strong> related to developing economic activities <strong>and</strong> enabling social interactions.<br />

Similarly in Laos, the dem<strong>and</strong> for a network had arisen directly as a result of other<br />

development activities of the villagers, which gave rise to a dem<strong>and</strong> for specific services<br />

including both telephony <strong>and</strong> internet access. The Indian case studies are different<br />

since they operate on a ‘franchise’ or other form of replication. But the mechanisms<br />

adopted, whether through open calls for interest or working with local NGOs, prioritise<br />

the existence of expressed local need although unavoidably it is at one remove.<br />

3. Local leadership capabilities<br />

As in many other areas of development, local leadership is a vital ingredient in generating<br />

a sense of ownership <strong>and</strong> in successfully steering a project through the many<br />

stages of development.<br />

Such leadership can come from grassroots NGOs such as the Dhan Foundation in<br />

the Akshaya case; from local self-help groups as in Laos; or from locally elected<br />

officials, especially in times of significant change such as in Pol<strong>and</strong> where the mayor<br />

played a key role. In this last, the difficulty of identifying local champions elsewhere<br />

was probably one of the reasons that the model failed to take root in other areas.<br />

4. Local political support<br />

<strong>Community</strong> ownership of networks in most places where it exists is breaking new<br />

ground, previously untested within existing rules, regulation <strong>and</strong> practices. The support<br />

of local political leaders can prove decisive in negotiating with national authorities<br />

regarding the regulatory <strong>and</strong> interconnection aspects. Matters for negotiation may<br />

include interconnection fees, regulatory exceptions <strong>and</strong> changes, corporate tax<br />

exemptions, <strong>and</strong> a huge variety of other matters. Sometimes minor bureaucratic<br />

issues can cause severe delays.<br />

The Akshaya experience in India was an initiative of the government of Kerala, a factor<br />

that has been critical to success through its ability to influence national government<br />

<strong>and</strong> institutions. In Pol<strong>and</strong> too, the commitment of local government was central in<br />

negotiating a better deal in relation to the regulatory issues.<br />

44

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