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Resuscitation in the ambulance service<br />

sophisticated programme (“Heartstart Scotland”) was initiated<br />

to review the outcome of every ambulance resuscitation attempt.<br />

Chain of survival<br />

The ambulance service is able to make useful contributions to<br />

each of the links in the chain of survival that is described in<br />

Chapter 1.<br />

Early awareness and early access<br />

The United Kingdom has had a dedicated emergency call<br />

number (999) to access the emergency services since 1937. In<br />

Europe, a standard emergency call number (112) is available and<br />

a number of countries, including the United Kingdom, respond<br />

to this as well as to their usual national emergency number.<br />

All ambulance services in the United Kingdom now employ<br />

a system of prioritised despatch, either Advanced Medical<br />

Priority Despatch or Criteria Based Despatch, in which the<br />

call-taker follows a rigorously applied algorithm to ensure that<br />

the urgency of the problem is identified according to defined<br />

criteria and that the appropriate level of response is assigned.<br />

Three categories of call are usually recognised:<br />

NHS Training Manual<br />

●<br />

●<br />

●<br />

Category A—Life threatening (including cardiopulmonary<br />

arrest). The aim is to get to most of these calls within<br />

eight minutes<br />

Category B—Emergency but not immediately life<br />

threatening<br />

Category C—Non-urgent. An appropriate response is<br />

provided; in some cases the transfer of the call is transferred<br />

to other agencies, such as NHS Direct.<br />

Early ACCESS<br />

Early ACLS<br />

Having assigned a category to the call (often with the help<br />

of a computer algorithm), the call-taker will pass it to a<br />

dispatcher who, using appropriate technology such as<br />

automated vehicle location systems, will ask the nearest<br />

ambulance or most appropriate resource to respond. In the<br />

case of cardiorespiratory arrest this may also include a<br />

community first responder who can be rapidly mobilised with<br />

an automated defibrillator.<br />

The ambulance control room staff will also provide<br />

emergency advice to the telephone caller, including instructions<br />

on how to perform cardiopulmonary resuscitation if appropriate.<br />

The speed of response is critical because survival after<br />

cardiorespiratory arrest falls exponentially with time. The<br />

Heartstart Scotland scheme has shown that those patients who<br />

develop ventricular fibrillation after the arrival of the ambulance<br />

crew have a greater than 50% chance of long-term survival.<br />

The ambulance controller should ensure that patients with<br />

suspected myocardial infarction are also attended promptly by<br />

their general practitioner. Such a “dual response” provides the<br />

patient with effective analgesia, electrocardiographic<br />

monitoring, defibrillation, and advanced life support as soon as<br />

possible. It also allows pre-hospital thrombolysis.<br />

to<br />

get<br />

help<br />

Chain of survival<br />

Early CPR<br />

to<br />

buy<br />

time<br />

Early DEFIBRILLATION<br />

to<br />

restart<br />

heart<br />

to<br />

stabilize<br />

Early cardiopulmonary resuscitation<br />

The benefits of early cardiopulmonary resuscitation have been<br />

well established, with survival from all forms of cardiac arrest at<br />

least doubled when bystander cardiopulmonary resuscitation is<br />

undertaken. All emergency service staff should be trained in<br />

effective basic life support and their skills should be regularly<br />

refreshed and updated. In most parts of the United Kingdom<br />

ambulance staff also train the general public in emergency life<br />

support techniques.<br />

Ambulance dispatch desk<br />

51

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