Breaking Bad News PPT[1] - Genetic Counseling Cultural ...

Step 2: Find out how much the patient
knows
The emotional content of the patient’s
statements, verbal and nonverbal
At this point, you have minimized discomfort
of both yourself and the patient
The patient knows you are trying to listen and
that you are interested in what she thinks is
going on
© 2010 Nancy Steinberg Warren, MS, CGC, all rights reserved.