Hotel Price Index - Hotels.com Press Room
Hotel Price Index - Hotels.com Press Room
Hotel Price Index - Hotels.com Press Room
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ABOUT HOTELS.COM<br />
As part of the Expedia Inc group, which operates in<br />
all major markets, <strong>Hotel</strong>s.<strong>com</strong> offers almost 149,000<br />
quality hotels, B&Bs and serviced apartments<br />
worldwide. If a customer can find the same deal for<br />
less on a prepaid hotel, <strong>Hotel</strong>s.<strong>com</strong> will match it.<br />
<strong>Hotel</strong>s.<strong>com</strong> benefits from one of the largest hotel<br />
contracting teams in the industry negotiating the best<br />
rates for its customers, plus there are more than<br />
3 million reviews from users who have actually stayed<br />
in the hotels to ensure customers make an informed<br />
choice when booking.<br />
During 2011, <strong>Hotel</strong>s.<strong>com</strong> launched a specially-designed<br />
app for the iPad and several smart phone apps, all<br />
available to download for free. These allow users to<br />
search and book more than 20,000 last minute deals<br />
from around the world. Available in more than 30<br />
languages, the apps also allow users to sort and filter<br />
hotels, browse user reviews plus find last minute hotel<br />
deals close to their location. <strong>Hotel</strong>s.<strong>com</strong> has recently<br />
launched its Wel<strong>com</strong>e Rewards customer loyalty<br />
programme worldwide, where customers can earn<br />
a free night for every ten nights stayed (subject to<br />
Wel<strong>com</strong>e Rewards terms and conditions as set out at<br />
www.hotels.<strong>com</strong>).<br />
online travel websites in the U.S, and won first place in<br />
six other categories, including the key service areas of<br />
customer satisfaction, customer support and booking<br />
process, achieving a total of 12 top three places overall,<br />
improving its scores in 14 out of the 16 categories,<br />
<strong>com</strong>pared to the 2010 results.<br />
Travellers can book online or by contacting one of the<br />
multilingual call centres on 0203 024 8216.<br />
The <strong>com</strong>pany currently operates more than 85<br />
<strong>Hotel</strong>s.<strong>com</strong> sites around the world including 33 sites<br />
in 24 languages across EMEA. The European sites<br />
attract several million unique users every month and<br />
thousands of people book bed night through<br />
<strong>Hotel</strong>s.<strong>com</strong> every day.<br />
In 2011, <strong>Hotel</strong>s.<strong>com</strong> was named “Best Overall Customer<br />
Experience” according to a study by Keynote<br />
Competitive Research that examined nine of the top<br />
60 The <strong>Hotel</strong> <strong>Price</strong> <strong>Index</strong> review of global hotel prices: Jan-Dec 2011
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