Grande Communications Networks, Inc.

Grande Communications Networks, Inc.
F.C.C. Tariff No. 2
Original Sheet No. 18
SECTION 2 - RULES AND REGULATIONS (Cont’d)
2.5. Allowances for Interruptions in Service
2.5.1. General
2.5.1.A.
2.5.1.B.
2.5.1.C.
2.5.1.D.
2.5.1.E.
A service is interrupted when it becomes unusable to the User, e.g., the User
is unable to transmit or receive communications due to the failure of a
component furnished by the Company under this tariff.
An interruption period begins when the Carrier Customer reports the service
to be inoperative and releases it for testing and repair. An interruption period
ends when the service is operative.
If the Carrier Customer reports a service to be inoperative but declines to
release it for testing and repair, the service, facility or circuit is considered to
be impaired but not interrupted. No credit allowances will be made for a
service considered by the Company to be impaired.
The Company will make every reasonable effort to prevent interruptions of
service and shall work to clear 85% of all out-of-service troubles within
twenty-four (24) hours of the time the report is received by the Company,
unless the Carrier Customer specifically requests a later date.
The Company’s service objective is to maintain service so that the average
rate of Carrier Customer trouble reports in a local exchange does not exceed
eight (8) reports per one hundred (100) access lines per month.
Issued: May 21, 2001 Effective: May 22, 2001
By:
Kristene Stark
Tariff Administrator
401 Carlson Circle
San Marcos, Texas 78666