Annual Report and Clinical Governance Report 2008 to 2009

As already described, Sandyford provides a wide range of specialist sexual,
reproductive and emotional health services from a variety of sites across Greater
Glasgow and Clyde. The expansion of the range and number of services has
inevitably meant that the volume of service users has increased since Sandyford
first became an integrated service in 2001.
There are clearly other influences on who uses specialist sexual health services like
Sandyford, and why. These include changes in sexual practice and behaviours, new
or changing population groups within the geographical area and their particular
health needs, advances in diagnosis and treatment and any epidemiological issues
that impact upon the wider population. In this case, the deliberate branding and
naming of specialist sexual health services across Greater Glasgow and Clyde has
created Sandyford brand awareness and provided a focal point for potential service
users.
The following section contains details of service usage across Sandyford’s clinical
services as well as waiting times in relation to agreed standards. It also provides
examples of how some parts of the system, like the counselling service, are
developing creative solutions to support clients and meet their needs as quickly as
possible.
Sandyford’s IT Department is central to all governance systems, ensuring the
smooth running of all Sandyford’s services through the patient management
systems and clinical data infrastructure, as well as supporting all aspects of staff IT
access across all sites.Their work, and developments in 2008 – 2009, are highlighted
at the start of the section.
Sandyford IT
Sandyford Information Services support the following core functions of
the service:
• New National Sexual Health System (NaSH) running across all Sandyford sites,
including network and application maintenance.
• Electronic importing of laboratory results from Glasgow and Clyde.
• First-line user support for our complex PC network with over 250 desktops across
27 sites.
• Maintenance of electronic clinic lists.
• Bespoke and Periodical managerial information.
• Provision of strategic planning and development of new IT solutions.
• Management of multiple in-house bespoke solutions and databases.
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