SOAR SMART Objectives Toolkit - ethniccommunities.org

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Project Strengthening Organizations Assisting Refugees (Project SOAR) Guide to Writing SMART Objectives, Page 4 of 10 Even more jargon… outcomes and process objectives Outcomes (or “summative”) objectives are the end result of your work. Outcomes objectives would measure the percentage of refugees you place in permanent housing the day of their arrival, the number of refugee women who achieve job upgrades, or the number of English language learners who progress to a new grade level, to give a few examples. Process (or “formative”) objectives measure quality. Process objectives would measure the quality of an apartment building where you place newly arrived refugees, the frequency at which case notes are updated, and to what extent they meet standards you have created; or the extent of follow-up you make with a refugee client, after you refer her to an intensive ESL program. Activities – what you’ll do to achieve your objectives The procedures, processes, events, actions or interventions that you propose to use to cause changes in the refugees you aim to assist. Activities are what you DO with your inputs (see below). For Example – Activities: Identify one community-based mental health provider in Los Angeles County and another in Orange County Train 2 case workers on HIV case management procedures Review annually policies and procedures for Microenterprise program Translate school readiness curriculum into Nepali Pop Quiz! Now that you know the difference between goals, objectives and activities answer the following questions. (Answers at the end of this toolkit.) 5. Improve English comprehension 1 level for 25 refugees, within 2 years of program enrollment (a) goal (b) objective (c) activity 6. Recruit 100 female refugees who are not accessing healthcare as program participants (a) goal (b) objective (c) activity 7. Refugee families have living wage jobs (a) goal (b) objective (c) activity 8. Increase the number of health counselors providing services to HIV positive refugees from 1 to 3 by November 30, 2008. (a) goal (b) objective (c) activity Some more definitions: This resource was produced by the International Rescue Committee under Cooperative Agreement #90RB0028/02 with the U.S. Office of Refugee Resettlement. You may distribute this resource with the following citation: Reprinted with the permission of the IRC. With questions about Project SOAR, contact SOAR@theIRC.org.
Project Strengthening Organizations Assisting Refugees (Project SOAR) Guide to Writing SMART Objectives, Page 5 of 10 Inputs: The human, financial, organizational, and community resources that you use through your activities to serve clients. Inputs include things like equipment, staff, volunteers, facilities, funding, and community goodwill. For Example – Inputs: grant from a community foundation partnership with the Workforce One Center job readiness training curriculum in three languages one full-time AmeriCorps*VISTA volunteer Outputs: The amount of “stuff” you provide during the life of your project. Outputs are the PRODUCTS of program activities. Outputs answer questions like, “How much” and “How many” For Example – Outputs number of refugees taught number of dollars worth of training guides distributed number of referrals made number of hours of service provided Indicators: The observable conditions that will tell you that your project achieved its outcomes. Process indicators tell you about your project’s progression (i.e. about the availability, utilization, and quality of services). Result indicators tell you about whether your objectives have been achieved (i.e. changes in knowledge, perceptions, attitude, skills, or behaviors). Indicators answer questions like, “Are we there yet” For Example – Indicators: number of case managers trained percentage of trained immigration staff who received rating of “good” or “excellent” on final training exercise Part II: Why set SMART objectives SMART objectives – whether for a funder, a performance management system, or an annual plan – tell you what you must do to achieve your goals. They create vision and buy-in, and they can be as useful in your personal life as in your professional one. During project design and planning, setting objectives: Provides a vision for your project. Outlines what you will achieve. This resource was produced by the International Rescue Committee under Cooperative Agreement #90RB0028/02 with the U.S. Office of Refugee Resettlement. You may distribute this resource with the following citation: Reprinted with the permission of the IRC. With questions about Project SOAR, contact SOAR@theIRC.org.
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SOAR SMART Objectives Toolkit - ethniccommunities.org

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