Certificate / Diploma in General InsuranCe BrokInG - Singapore ...

SCI
Certificate / Diploma in
General Insurance
Broking
Awarded by SCI
leading to QPIB ® Membership status
An Initiative by SCI

SCI Certificate / Diploma in
General Insurance Broking
leading to QPIB® membership status
Description of PROGRAMME
This self-study programme is targeted at those who
are employed in an insurance broking firm as a
broker or a broking assistant, to help them develop
complex levels of broking skills and knowledge,
including basic risk management. Graduates of the
programme will be able to apply in-depth technical
and industry knowledge and skills to a range of
client advisory functions, including the planning
and selection of products and services, as well as
the development and analysis of appropriate buying
strategies to service their clients’ needs.
The Certificate in General Insurance Broking
(CGIB) programme address the key areas of Client
Communication and Customer Service Performance
and Standards.
The Singapore Insurance Brokers Association (SIBA) requires all “Front End Operatives” or “FEOs”
(defined as personnel engaged in sales and / or providing insurance advisory services, and / or
handling claims) of insurance broking firms, unless otherwise exempted, to possess the CGIB in
addition to the Personal General Insurance Certification and / or the Commercial General Insurance
Certification, depending on the lines of products sold or advised.
In accordance with SIBA’s guidelines, holders and graduates from the following qualifications are
however, exempted from taking the CGIB:
• ACII
• AAII
• Affiliate of ANZIIF
• University degree in any discipline
• Diploma in any discipline • QPIB® Diploma
• DGI
The Diploma in General Insurance Broking (DGIB) programme is the next step after the CGIB. Those
who have completed the CGIB may advance their knowledge and skills by progressing to the DGIB
programme, which will enable them to be eligible to apply for the QPIB status with SIBA.
The DGIB covers a variety of topics, including Insurance Markets, Insurance Broking Services, Risk
Management Services, Insurance Broking Practice and Claims Management.
ACII / AAII / Fellow of ANZIIF / Senior Associate of ANZIIF holders are exempted from taking three
modules of the DGIB, and will only need to complete the following two modules to qualify for the
DGIB:
• Module 4 - Insurance Broking Services
• Module 6 - Insurance Broking Practice

What is QPIB®
It is the acronym for “Qualified Practicing Insurance Broker TM ”, a strict system of professional
accreditation introduced by National Insurance Broker Association (NIBA) in 1992, to ensure brokers
meet the highest professional standards. Brokers who are QPIBs are obliged to meet and maintain
rigorous standards of knowledge, skills and behaviour.
The QPIB® system provides a professional edge to brokers to help position themselves positively
with the media, government, regulators, consumer bodies and the insurance industry.
QPIB® status also becomes a valuable selling tool for individual brokers and allows them to proudly
promote their expertise to existing and potential clients. For example, brokers can use their QPIB®
insignia for point of sale display and on business correspondence.
The QPIB® design is a protected trademark and can only be used by firms and individual brokers
who meet the stringent standards.
Target AUDIENCE
Insurance Brokers and Assistants.
Key OBJECTIVES
The programme aims to provide candidates with the knowledge and skills to:
• identify, assess and treat client risk exposures
• independently carry out a range of insurance broking activities
• provide an efficient and timely claims service for clients
Learning OUTCOMES
Modules
1 Client Communication
2 Customer Service
Performance and Standards
3 Insurance Markets
4 Insurance Broking Services
5 Risk Management Services
6 Insurance Broking Practice
7 Claims Management
Key Learning Outcomes
Key concepts in communicating effectively
with clients
Essential knowledge and skills to provide a
high standard of service to clients
Key concepts in marketing insurance products
and services
Key concepts in providing services as a broker
within the financial services industry
Key concepts in identifying, assessing and
treating client risk exposures
Critical knowledge and skills to provide a full
range of insurance broking activities
Key concepts in providing effective claims
services for clients
Minimium ENTRY REQUIREMENTS
The minimum qualification for enrolment in the CGIB programme is the SCI Certificate in
General Insurance or Personal General Insurance Certification or Commercial General Insurance
Certification.
The minimum qualification for enrolment in the DGIB programme is SCI Certificate in General
Insurance Broking (CGIB).
If you possess any of the approved qualifications recognised by SIBA for exemption from the CGIB,
you are also eligible to enrol for the DGIB programme.

ASSESSMENT Methods
Participants are assessed through written examinations comprising short structured questions.
Examination FEES
S$149.80 per module (inclusive of 7% GST).
Examination fee is inclusive of study guide for the first attempt. A non-refundable registration fee
of S$10.70 (inclusive of 7% GST) is chargeable on per registration basis.
PROGRESSION Path
A self-study programme which comprises 7 examinable modules. Participants must complete Modules
1 and 2 of the Certificate in General Insurance Broking (CGIB) or be exempted from the Certificate
Programme before they are allowed to enrol for the Diploma in General Insurance Broking (DGIB)
programme.
Module 1: Client Communication
Module 2: Customer Service Performance
and Standards
Module 3: Insurance Markets
Module 4: Insurance Broking Services
Module 5: Risk Management Services
Module 6: Insurance Broking Practice
Module 7: Claims Management
Certificate in General Insurance
Broking (CGIB) awarded by Singapore
College of Insurance
Diploma in General Insurance
Broking (DGIB)
awarded by Singapore College of
Insurance and Qualified Practising
Insurance Broker TM (QPIB®) conferred
by the Singapore Insurance Brokers’
Association (SIBA)
2010 EXAMINATION DATES
Modules
1 Client Communication
2 Customer Service Performance and Standards
3 Insurance Markets
4 Insurance Broking Services
5 Risk Management Services
6 Insurance Broking Practice
7 Claims Management
Examination Date
1 st Intake 2 nd Intake
7 Jun 2010 08 Nov 2010
8 Jun 2010 09 Nov 2010
21 Jun 2010 22 Nov 2010
22 Jun 2010 23 Nov 2010
23 Jun 2010 24 Nov 2010
24 Jun 2010 25 Nov 2010
25 Jun 2010 26 Nov 2010
All examinations will be conducted at SCI (9 Temasek Boulevard, #14-01/02/03, Suntec Tower
Two, Singapore 038989).
Examinations are scheduled from 10 am to 12 noon on the respective examination dates.

Examination Registration Policies
Registration
Registration must be made online at www.scicollege.org.sg by accessing Examination Registration under Examinations.
How To Pay
Payment can be made by NETS (accepted at the SCI Reception Counter), credit card or cheque. Cheques must be crossed and made
payable to Singapore College of Insurance Limited. Please write your NRIC number, name, examination title and your contact
numbers on the back of the cheque.
The required payment and supporting documents as specified in the Registration Form can be mailed to the following address:
Singapore College of Insurance Limited
9 Temasek Boulevard, #14-01/02/03 Suntec Tower Two
Singapore 038989
Payments must be made at least 10 working days before the examination date, otherwise your registration will not be confirmed. Payments
made thereafter will not be accepted. You will be required to re-register for the respective examination after the last registered examination
date.
Confirmation Of Registration
No Examination Confirmation Slip will be sent to the candidate who has registered and paid up. Confirmation of examination registration
and details will instead be posted on the SCI website at www.scicollege.org.sg under Exam Registration Confirmation.
Cancellation Of Registration
Cancellation or withdrawal of examinations will NOT BE ALLOWED and no refund of fees will be made. NO substitution or replacement
of candidate is allowed.
Rescheduling of Examination Date
No rescheduling of CGIB or DGIB examinations will be allowed.
Study Materials
A study-guide will be given to the candidate taking each examination for the first time.
Examination Results
All results notified are final and no review will be allowed.
Changes & Cancellation
SCI solely reserves the right to cancel or make any changes owing to unforeseen circumstances or when it considers necessary or appropriate
to do so, in which case, any fees paid will be refunded in full. SCI’s decision on the matter is final.
Feedback
SCI welcomes candidates’ feedback. Please contact us at:
Tel: 6221 2336, Fax: 6220 6684
E-mail: talk2us@scidomain.org.sg
9 Temasek Boulevard #14-01/02/03, Suntec Tower Two Singapore 038989
Tel: (65) 6221 2336 | Fax: (65) 6220 6684
E-mail: talk2us@scidomain.org.sg | Website: www.scicollege.org.sg

About the Singapore College of Insurance
The Singapore College of Insurance (SCI) is a not-for-profit, industry-based training and professional education provider that
was set up in 1974 in support of Singapore’s aspiration to be a major international financial centre in the region. For over 30
years now, SCI has drawn on its passion for industry development and continuous learning in the fields of Insurance, Risk
Management and Financial Services to build a strong international reputation for high quality, industry-relevant training and
education programmes that cater to the learning needs of more than 450,000 industry professionals from all across Asia.
Today, SCI is strategically positioned to lead the revolution towards greater professionalism in the industry by ensuring
its broad portfolio of qualifications, education, continuing professional development programmes and customised training
solutions are consistent with and aligned to international best practice and competency standards expected of insurance
and financial services professionals operating in an increasingly globalised market environment.
About Certification & Competencies Programmes
The C 2 series of compulsory and regulatory licensing examinations, certifiable skills courses, as well as diploma programmes
conducted by the SCI are aimed at enhancing the knowledge and skill competencies of insurance and financial services
practitioners.
Other C 2 Programmes conducted by the SCI are:
• Certificate in General Insurance
• Health Insurance Certification Programme
• BCP & ComGI Certification Programme
• BCP & PGI Certification Programme
• Certificate in Reinsurance
Other C 2 examinations offered by the SCI are:
• CMFAS Module 5: Rules and Regulations for Financial Advisory Services
• CMFAS Module 8: Collective Investment Schemes
• CMFAS Module 9: Life Insurance and Investment-Linked Policies
• Basic Competency Examination
• Diploma in Life Insurance
• Diploma in Financial Planning
• Diploma in General Insurance & Risk Management
• Advanced Diploma in General Insurance & Risk Management
Visit the SCI website at www.scicollege.org.sg to find out more.