21.01.2015 Views

Southern Star Central Gas Pipeline, Inc

Southern Star Central Gas Pipeline, Inc

Southern Star Central Gas Pipeline, Inc

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

<strong>Southern</strong> <strong>Star</strong> <strong>Central</strong> <strong>Gas</strong> <strong>Pipeline</strong>, <strong>Inc</strong>.<br />

Notice ID: 3653 Critical Notice Indicator: N Notice Status: Initiate Posted Date/Time: 10/20/2010 10:45:00 AM<br />

Notice Type: Non-Critical Notice Eff Date/Time: 10/20/2010 10:45:00 AM Reqrd Rsp: No Response Required Duns Number: 007906233<br />

<strong>Southern</strong> <strong>Star</strong> <strong>Central</strong> <strong>Gas</strong> <strong>Pipeline</strong><br />

FALL CUSTOMER MEETING<br />

OCTOBER 12, 2010<br />

INTERCONTINENTAL, KANSAS CITY AT THE PLAZA


Jerry Morris<br />

2<br />

PRESIDENT &<br />

CHIEF EXECUTIVE OFFICER


• Industry Facts<br />

<strong>Pipeline</strong> Integrity & Safety<br />

◦ Interstate Transmission = 220,000 miles<br />

◦ Total <strong>Pipeline</strong> – 2.4 million miles<br />

◦ Congress enacted <strong>Pipeline</strong> Safety Act in 1968<br />

3<br />

◦ <strong>Pipeline</strong> Transportation is The Safest Form of Interstate<br />

Transportation Regulated by DOT (PHMSA)<br />

◦ Intrastate (PG&E) largely Regulated by States (DOT proposed<br />

DIMP in 2008)<br />

◦ <strong>Pipeline</strong> Safety Improvement Act of 2002 Mandated Integrity<br />

Management Program (IMP) for Transmission Lines<br />

◦ By the End of 2012,100% of HCA’s and 65% of Total Interstate<br />

Miles will have been assessed


• <strong>Southern</strong> <strong>Star</strong> Facts<br />

<strong>Pipeline</strong> Integrity & Safety<br />

◦ Total Miles of <strong>Pipeline</strong> – 5,900<br />

◦ Total Miles within High Consequence Areas (HCA’s) – 168<br />

◦ 81% of HCA Assessments Complete by End of 2010<br />

◦ Approximately 1,900 Total Miles will have been Assessed by<br />

End of 2010<br />

◦ <strong>Southern</strong> <strong>Star</strong> 2010 Integrity Expenditures<br />

$14 Million in Capital Projects<br />

$10 Million in Assessment Expense<br />

4


<strong>Southern</strong> <strong>Star</strong> – The Vision<br />

5


Legislative and Political Outlook<br />

Heading into 2010 Mid-Term Elections<br />

IMPLICATIONS FOR THE NATURAL<br />

GAS PIPELINE INDUSTRY<br />

6<br />

VICE PRESIDENT, LEGISLATIVE AFFAIRS<br />

INTERSTATE NATURAL GAS ASSOCIATION OF AMERICA<br />

Martin Edwards<br />

<strong>Southern</strong> <strong>Star</strong> <strong>Central</strong> Customer Meeting<br />

October 12 th , 2010


Gone Fishing – Congress Stands in Recess Until After<br />

the Elections<br />

• As anticipated, it was a slow summer for Congress<br />

legislatively. While Congress was able to complete<br />

Wall Street regulatory reform, pass a small business<br />

lending bill, and confirm a new Supreme Court<br />

justice, many high profile issues fell by the wayside<br />

due to election year politicking.<br />

• Outstanding must-pass legislative items will have to<br />

wait until after the November 2 nd elections.<br />

• Congress will return for a weeklong “lame duck”<br />

session from Nov. 15-19, with a second brief session<br />

in December also possible.<br />

7


The Lame Duck Session<br />

8<br />

• The primary focus of the lame duck will be to address<br />

spending bills needed to keep the government running.<br />

Congress was not able to pass any of the 12 annual<br />

appropriations bills needed to fund the government prior to<br />

recessing for the elections.<br />

• A continuing resolution was passed which funds<br />

government agencies at FY10 levels until Dec. 3 rd .<br />

• A second CR could be passed to fund the government at<br />

current levels into next spring, or Congress could combine<br />

multiple spending bills, setting new funding levels, into a<br />

large omnibus package.


The Lame Duck Session (cont.)<br />

• Beyond dealing with appropriations, Congress will take<br />

up the issue of expiring tax cuts. It is likely that tax cuts<br />

for the middle class will be extended, but cuts for higher<br />

income earners may be allowed to expire. Without some<br />

action by Congress, all tax cuts would expire on Jan. 2,<br />

2011.<br />

• Some action on energy and climate related issues is<br />

possible. Sen. Bingaman (D-NM) has expressed a desire<br />

to bring a renewable electricity mandate bill to the floor.<br />

Sen. Reid also plans to hold a vote on a bill incentivizing<br />

the purchase of natural gas vehicles.<br />

9


Potential Action on <strong>Pipeline</strong> Related Issues<br />

10<br />

• A comprehensive climate change bill is dead for this year –<br />

and likely for the next Congress as well.<br />

• A bill from Sen. Jay Rockefeller (D-WV) to block EPA from<br />

regulating greenhouse gases from industrial/power sources<br />

for two years has gained steam in the Senate and likely has<br />

the needed 60 votes to pass. Timing for a vote on the bill is<br />

a wildcard, but look for Republicans to attempt to attach it<br />

to spending or other “must-pass” legislation.<br />

• If a pipeline safety reauthorization is not passed during the<br />

lame duck, it will be an ongoing issue for 2011 and the next<br />

Congress.


<strong>Pipeline</strong> Safety<br />

• The Enbridge and San Bruno accidents have created a greater<br />

interest and urgency to this issue.<br />

• House and Senate committees of jurisdiction have held many<br />

recent hearings and several bills have been introduced.<br />

11<br />

‣ Feinstein/Boxer bill – would require automatic shut off valves for pipelines<br />

and would prevent pipelines from operating at high pressure unless they are<br />

internally inspected by smart pigs. Viewed as being heavy on new mandates.<br />

‣ Rockefeller/Lautenberg bill – would increase civil penalties for violations of<br />

pipeline safety law, require automatic shut off valves, and eliminate local<br />

exemptions from state “one call” programs. Generally considered a<br />

reasonable compromise bill.<br />

‣ Administration bill – lacks the “one call” provisions, but authorizes 40 new<br />

pipeline inspectors for PHMSA. Generally viewed as the more modest of the<br />

proposed bills.<br />

‣ If a consensus can be reached in the Senate Commerce<br />

Committee, then action during the lame duck is possible, but still<br />

a long shot, given the crowded calendar and short time frame.


Political Factors Heading into the Mid-Term<br />

12<br />

• Dissatisfaction over unemployment and the state of<br />

the economy are the overriding factors heading into<br />

the election.<br />

• Anti-Washington and anti-establishment sentiment<br />

are also running high, threatening incumbents and<br />

candidates backed by the national parties on both<br />

sides.<br />

• The result may be a step back from attempting to<br />

enact big programs with big costs and major<br />

regulations (e.g., cap-and-trade).


Are Energy/Climate Issues Important to Voters<br />

13


Public Opinion & <strong>Pipeline</strong> Safety<br />

• A recent poll found that 56% of Americans are at least somewhat<br />

concerned about the safety of natural gas pipelines, but opinions vary<br />

about who would do a safer job operating natural gas pipelines.<br />

14<br />

20%<br />

12%<br />

68%<br />

Source: Rasmussen Reports poll, Sept. 2010


Is a Wave Election Coming<br />

15<br />

• Polling continues to support that this will be a bad election<br />

for the Democrats. The chart below reflects the percentage<br />

of Americans who would currently vote to re-elect their<br />

member of Congress, versus voting for someone else.<br />

31%<br />

Source: Washington Post/ABC News poll, Sept. 2010


Is a Wave Election Coming (cont.)<br />

16<br />

• Democrats currently hold a 38 seat advantage in the House.<br />

In mid-term elections during the President’s first term, his<br />

party almost always loses seats. This year will be no<br />

exception, and the Republicans are well-positioned to pick<br />

up enough seats to take back the House.<br />

• In the Senate, the Democrats are in a better position to<br />

keep their majority, but are still likely to lose 6 to 8 seats,<br />

giving them a very thin working majority.<br />

• Candidates such as Christine O’Donnell (DE) and Joe<br />

Miller (AK) are making a Republican Senate takeover more<br />

difficult, but not impossible.


Most Vulnerable Senate <strong>Inc</strong>umbents<br />

17<br />

• Sen. Blanche Lincoln (D-AR) – Lincoln sits atop the list of<br />

Democrats who appear to be on their way out. Recent polling shows<br />

her trailing by anywhere between 10 and 25 points to Republican<br />

Rep. John Boozman. Lincoln has been a strong natural gas industry<br />

supporter and her loss will be costly.<br />

• Sen. Michael Bennet (D-CO) – Recent polling shows Bennet<br />

narrowly leading his opponent, but the race is within the margin of<br />

error. Bennet appears to suffer from the fact that he was appointed,<br />

rather than elected, when former Sen. Ken Salazar resigned to<br />

become Interior Secretary.<br />

• Sen. Harry Reid (D-NV) – The Majority Leader finds himself in a<br />

much closer than expected race, mainly due to an anti-Washington<br />

sentiment among his constituents, and the fact that his role as the<br />

Democratic leader prevents him from taking more centrist<br />

positions. Recent polls show his race with Tea Party candidate<br />

Sharron Angle a statistical tie, as both candidates are highly<br />

unpopular and gaffe prone.


Most Vulnerable Senate <strong>Inc</strong>umbents (cont.)<br />

• Sen. Barbara Boxer (D-CA) – California’s economic crisis and an<br />

anti-incumbent mentality are providing Sen. Boxer with her<br />

toughest race in years. Former Hewlett Packard CEO Carly<br />

Fiorina has name recognition and the ability to raise money<br />

which has made this a top tier race. Recent polls show Boxer<br />

ahead by 5 to 7%, but the race is likely to stay tight.<br />

• Sen. Russ Feingold (D-WI) – The three term incumbent from<br />

Wisconsin is trailing in his race, by as much as 12% according to<br />

recent polls. His support of the stimulus package and health care<br />

reform are exposing him to charges of excessive spending. This<br />

close race is the most surprising.<br />

• Sen. Patty Murray (D-WA) – Recent polls have this race too<br />

close to call. Murray is a senior member of the Democratic<br />

leadership which is harming her in a race against a well funded<br />

Washington outsider in an anti-incumbent year.<br />

18


What If…How Political Changes Could Impact<br />

the Natural <strong>Gas</strong> Industry<br />

19<br />

• If Republicans take the Senate, Sen. McConnell (KY) would be<br />

Majority Leader. Should the Democrats keep their majority, but<br />

Sen. Reid lose his race, Sen. Durbin (IL) or Sen. Schumer (NY) are<br />

likely replacements as Majority Leader.<br />

• Sen. Murkowski’s primary loss and subsequent write-in campaign<br />

have placed her ranking member roll on the Senate Energy<br />

Committee in doubt. If she loses, Sen. Richard Burr (R-NC) is likely<br />

to take her place. His positions on natural gas are largely unknown,<br />

but he is likely to focus on nuclear issues primarily.<br />

• The Senate Environment Committee would be led by Sen. Inhofe<br />

(R-OK) if the Republicans capture the Senate. If Sen. Boxer loses<br />

her race, Sen. Carper (D-DE) would take her place. He is more<br />

moderate and has a reputation for bipartisan work.


What If…How Political Changes Could<br />

Impact the Natural <strong>Gas</strong> Industry<br />

• If the Republicans take back the House, current Minority Leader John<br />

Boehner (OH) would become Speaker.<br />

• On the Energy and Commerce Committee, Rep. Fred Upton (MI) is<br />

likely to replace Joe Barton as either ranking member or Chairman.<br />

Upton has a good understanding of the natural gas industry and is a<br />

strong supporter.<br />

• Current Energy and Commerce Committee Chairman Henry Waxman<br />

(CA) would likely become the ranking member.<br />

• No changes to the Natural Resources Committee leadership are<br />

expected; chair would switch to Rep. Doc Hastings (R-WA) if the<br />

Republicans take back the House.<br />

20<br />

• House Transportation Committee (pipeline safety issues) would be led<br />

by Rep. John Mica (FL) in a Republican House; Rep. Jim Oberstar<br />

(MN) would remain the senior Democrat.


Dave Roberts<br />

21<br />

MANAGER,<br />

REGULATORY AFFAIRS


Recent Tariff Filings<br />

22<br />

FERC<br />

Docket No. Filing Type Filed Approved<br />

• RP10-514 Miscellaneous Tariff Filing 3/26/10 4/29/10<br />

• RP 10-636 Updated System Maps 4/26/10 5/27/10<br />

• RP10-796 eTariff Baseline Filing 6/1/10 7/27/10<br />

• RP10-1040 Third Party Storage Providers 8/2/10 8/31/10<br />

(Deferral)<br />

• RP10-1176 NAESB Version 1.9 Standards 9/1/10 ______


Upcoming Tariff Filings<br />

23<br />

Misc. Tariff Filing<br />

• Receipt point pressure commitments<br />

• Waiver of minor interest charges<br />

• Remove outdated language regarding imbalances related to MSQ<br />

• Update of various line segment numbers<br />

New Date for Fuel Filing<br />

• Current fuel rates will continue until April 1, 2011.<br />

• Fuel filing is required no later than March 1.


Elk City Storage Expansion Update<br />

Docket No. CP10-2<br />

FERC Order issued May 20, 2010 allows for:<br />

24<br />

• installation and operation of new compressor<br />

• increases field’s working gas capacity by 2.6 Bcf<br />

• increases field’s deliverability by 40,000 Mcf/day<br />

• allows for market-based rates<br />

• requires separate accounting to ensure no cross-subsidization<br />

• authorized 0.7 Bcf of ISS service until expansion capacity is available<br />

• credit 1.9 Bcf of gas to existing customers as of April 1, 2011 (MSQ)


Elk City Storage Expansion Update<br />

Docket No. CP10-2<br />

FERC Order issued May 20, 2010 disallowed:<br />

25<br />

• the conversion of 1.4 Bcf of base gas to working gas<br />

SSC filed an Amended Application requesting the 1.4 Bcf conversion and<br />

the rights to the proceeds from the sale of the base gas.<br />

FERC’s decision pending.


Doug Field<br />

26<br />

MANAGER,<br />

COMPLIANCE


Update on Non-Conforming Contracts<br />

• FERC’s October 22, 2008 Audit Order (Docket PA08-1) required<br />

<strong>Southern</strong> <strong>Star</strong> to address its non-conforming service agreements<br />

◦ Many customers were asked to sign amendments to conform their<br />

contracts with the pro forma agreements in the tariff<br />

◦ <strong>Southern</strong> <strong>Star</strong> made the necessary compliance filings<br />

Quarterly Reports<br />

March 20, 2009 Master List of Contracts<br />

September 28 Update of Master List<br />

• On August 17, 2010 FERC issued letter order in Docket RP09-<br />

1090 accepting the filing of <strong>Southern</strong> <strong>Star</strong>’s service agreements<br />

“in satisfactory compliance” with the 2008 Audit Order.<br />

27


Update on Non-Conforming Contracts<br />

• FERC’s October 22, 2008 Audit Order (Docket PA08-1) required<br />

<strong>Southern</strong> <strong>Star</strong> to address its non-conforming service agreements<br />

◦ Many customers were asked to sign amendments to conform their<br />

contracts with the pro forma agreements in the tariff<br />

◦ <strong>Southern</strong> <strong>Star</strong> made the necessary compliance filings<br />

Quarterly Reports<br />

March 20, 2009 Master List of Contracts<br />

September 28 Update of Master List<br />

• On August 17, 2010 FERC issued letter order in Docket RP09-<br />

1090 accepting the filing of <strong>Southern</strong> <strong>Star</strong>’s service agreements<br />

“in satisfactory compliance” with the 2008 Audit Order.<br />

28<br />

Thank you for your help bringing this issue to closure.


NAESB Version 1.9<br />

29<br />

• NAESB Version 1.9 Implementation Timeline<br />

◦ NOPR on Index Based Rates (IBR)for Capacity<br />

Release issued July 16, 2009 in RM96-1-30<br />

◦ NOPR on NAESB 1.9 issued November 19, 2009 in<br />

RM96-1-036<br />

◦ Order 587-U Adopting NAESB 1.9 (including IBR<br />

pricing for capacity release) issued 3/24/2010<br />

<strong>Pipeline</strong> Tariff filings due September 1, 2010<br />

Tariff Sheets implementing NAESB 1.9 to be<br />

effective November 1, 2010


<strong>Southern</strong> <strong>Star</strong> NAESB 1.9 Timeline<br />

• <strong>Southern</strong> <strong>Star</strong>’s Original Filing<br />

o Tariff Sheets filed September 1, 2010 in RP10-1176<br />

o Proposed effective date of October 20, 2010<br />

• Requesting an extension this week<br />

o Need for additional testing to verify that all NAESB 1.9<br />

changes work properly<br />

o Requesting up to 60 days extension to fully implement<br />

NAESB 1.9<br />

o Goal is to implement sooner rather than later<br />

30


Major Changes in NAESB 1.9<br />

31<br />

FERC Commissioner John Norris<br />

summed up NAESB 1.9 as follows:<br />

“This Final Rule adopts important new consensus business practice<br />

standards for pipelines that provide consistency in the use of rateindices<br />

to price capacity releases, allow new flexibility for pipeline<br />

shippers to redirect their natural gas, and establish more uniform<br />

reporting of gas quality information. …<br />

In particular, the new standards provide additional flexibility in receipt<br />

and delivery points to enable shippers, including gas-fired generators,<br />

to quickly and efficiently redirect gas to where it is needed.”


Major Changes in NAESB 1.9<br />

32<br />

FERC Commissioner John Norris<br />

summed up NAESB 1.9 as follows:<br />

“This Final Rule adopts important new consensus business practice<br />

standards for pipelines that provide consistency in the use of<br />

rate-indices to price capacity releases, allow new flexibility for<br />

pipeline shippers to redirect their natural gas, and establish more<br />

uniform reporting of gas quality information. …<br />

In particular, the new standards provide additional flexibility in receipt<br />

and delivery points to enable shippers, including gas-fired generators,<br />

to quickly and efficiently redirect gas to where it is needed.”


Major Changes in NAESB 1.9<br />

33<br />

FERC Commissioner John Norris<br />

summed up NAESB 1.9 as follows:<br />

“This Final Rule adopts important new consensus business practice<br />

standards for pipelines that provide consistency in the use of rateindices<br />

to price capacity releases, allow new flexibility for<br />

pipeline shippers to redirect their natural gas, and establish<br />

more uniform reporting of gas quality information. …<br />

In particular, the new standards provide additional flexibility in receipt<br />

and delivery points to enable shippers, including gas-fired generators,<br />

to quickly and efficiently redirect gas to where it is needed.”


Major Changes in NAESB 1.9<br />

34<br />

FERC Commissioner John Norris<br />

summed up NAESB 1.9 as follows:<br />

“This Final Rule adopts important new consensus business practice<br />

standards for pipelines that provide consistency in the use of rateindices<br />

to price capacity releases, allow new flexibility for pipeline<br />

shippers to redirect their natural gas, and establish more uniform<br />

reporting of gas quality information. …<br />

In particular, the new standards provide additional flexibility in receipt<br />

and delivery points to enable shippers, including gas-fired generators,<br />

to quickly and efficiently redirect gas to where it is needed.”


Major Changes in NAESB 1.9<br />

35<br />

FERC Commissioner John Norris<br />

summed up NAESB 1.9 as follows:<br />

“This Final Rule adopts important new consensus business practice<br />

standards for pipelines that provide consistency in the use of rateindices<br />

to price capacity releases, allow new flexibility for pipeline<br />

shippers to redirect their natural gas, and establish more uniform<br />

reporting of gas quality information. …<br />

In particular, the new standards provide additional flexibility in receipt<br />

and delivery points to enable shippers, including gas-fired generators,<br />

to quickly and efficiently redirect gas to where it is needed.”


NAESB 1.9 Highlights<br />

• Capacity Release Changes:<br />

◦ New Definitions 5.2.4 and 5.2.5;<br />

◦ Revised Standards 5.3.1 thru 5.3.3 and 5.3.26 and New Standards<br />

5.3.61 thru 5.3.69<br />

◦ Revised Data Sets 5.4.1; 5.4.2; 5.4.3; 5.4.7; 5.4.9 and 5.4.18<br />

◦ These Capacity Release Changes …<br />

Implement index based rates (IBR) for capacity release<br />

Reflect the removal of the price cap for short term releases<br />

Standardize how AMA releases are done<br />

• Impact at <strong>Southern</strong> <strong>Star</strong>:<br />

◦ Significant revisions to all CSI screens related to capacity release<br />

◦ Anyone using EDI will also have to adopt new data sets<br />

◦ Major changes for all shippers using capacity release<br />

36


NAESB 1.9 Highlights<br />

• Redirection of Scheduled Quantities:<br />

◦ New Standard 1.3.80<br />

◦ To the extent other scheduling requirements are met, pipelines<br />

should support the redirect of scheduled quantities to other receipt<br />

points upstream of a constraint point or delivery points<br />

downstream of a constraint point at any subsequent nomination<br />

cycle for the subject gas day, at least under the same contract,<br />

without requiring the quantities to be rescheduled through the<br />

point of constraint.<br />

• Impact at <strong>Southern</strong> <strong>Star</strong>:<br />

◦ Provides more flexibility once a customer is scheduled through a<br />

constraint point<br />

37


NAESB 1.9 Highlights<br />

• <strong>Gas</strong> Quality Informational Postings:<br />

◦ Revised Standards 4.3.90 and New Standards 4.3.95 thru 4.3.98<br />

◦ New 4.3.96 thru 4.3.98 do not apply to <strong>Southern</strong> <strong>Star</strong><br />

◦ These <strong>Gas</strong> Quality changes require more gas quality data to be<br />

posted on the pipeline’s Informational Postings website<br />

• Impact at <strong>Southern</strong> <strong>Star</strong>:<br />

38<br />

◦ <strong>Southern</strong> <strong>Star</strong> will begin posting Wobbe Index data and hydrocarbon<br />

dew point (HDP)<br />

◦ NAESB 1.9 gas quality changes only impact what the pipeline must post<br />

and do not directly affect shippers.


NAESB 1.9 Highlights<br />

• Transactional Reports in Informational Postings:<br />

◦ Revised Standards 5.4.20, 5.4.21 and 5.4.22<br />

◦ Implement revisions to the capacity release, firm and interruptible<br />

transactional reports required by 18 CFR Section 284.13 that are<br />

posted on the pipeline’s Informational Postings website.<br />

• Impact at <strong>Southern</strong> <strong>Star</strong>:<br />

39<br />

◦ Better reporting of transactional data.<br />

◦ Biggest changes will be in the capacity release transactional report.<br />

◦ Transactional report changes only impact what the pipeline must post<br />

and do not directly affect shippers.


• Nomination Changes:<br />

NAESB 1.9 Highlights<br />

◦ Revised Standards 1.3.60 and 1.3.63<br />

◦ Revised Data Sets 1.4.3, 1.4.4, and 1.4.6<br />

◦ New Location Capacity and Location Capacity Flow Indicator<br />

may be used in the nomination screens and data sets where<br />

bidirectional points are involved.<br />

• Impact at <strong>Southern</strong> <strong>Star</strong>:<br />

◦ Minimal: The new usage of the new Location Capacity data element<br />

is “mutually agreeable” and unlikely to be used often, if at all.<br />

40


NAESB 1.9 Highlights<br />

• EDI and EDI Trading Partner Agreement (TPA)<br />

◦ Revised Principles 4.1.39 and 10.1.9(not in tariff)<br />

◦ Revised Definition 10.2.10<br />

◦ Revised Standard 10.3.10 and new Standards 10.3.26 & 10.3.27<br />

◦ Revised 6.3.3 (EDI Trading Partner Agreement – not in tariff)<br />

◦ Minor changes to the standard EDI Trading Partner Agreement.<br />

• Impact at <strong>Southern</strong> <strong>Star</strong>:<br />

◦ Minimal: Only affects those who use EDI or may use EDI.<br />

41<br />

◦ The most potentially significant change is in the principles (which are<br />

not adopted by FERC or put in pipeline tariffs) stating that Trading<br />

Partners should use either the current or immediately previous<br />

published version of the NAESB standards.


NAESB 1.9 Highlights<br />

• Informational Postings and <strong>Pipeline</strong> Websites<br />

◦ Revised Standards 4.3.16, 4.3.26, 4.3.29, 4.3.32, 4.3.33, 4.3.69,<br />

4.3.92, 4.3.94, and 4.3.99<br />

◦ Revisions to the organization of some pipeline postings and<br />

their formats on pipeline websites.<br />

• Impact at <strong>Southern</strong> <strong>Star</strong>:<br />

◦ Better appearance and organization of postings on the website.<br />

◦ Website changes only impact what the pipeline must post and do<br />

not directly affect shippers.<br />

42


NAESB 1.9 Highlights<br />

• Other Minor and Technical Revisions<br />

◦ Revised Data Sets 1.4.1; 1.4.2; 1.4.5; 1.4.7; 2.4.1; 2.4.2; 2.4.3;<br />

2.4.4; 2.4.6; 2.4.7; 2.4.8; 3.4.1; 3.4.2; 3.4.4; 5.4.14; 5.4.18;<br />

5.4.16; 5.4.17; and 5.4.19<br />

◦ New Standards 0.3.16 and 0.3.17 and New Interpretations<br />

7.3.56 and 7.3.57<br />

◦ Minor changes related to new or revised data elements or code<br />

values, including replacing numerous blank code value<br />

definitions with the parenthetical [no definition necessary].<br />

• Impact at <strong>Southern</strong> <strong>Star</strong>:<br />

◦ Forget about it<br />

(unless you are a worse NAESB nerd than me)<br />

43


Bob Bahnick<br />

44<br />

SENIOR VICE PRESIDENT,<br />

OPERATIONS & SUPPORT SERVICES


Meter Station Flow Computer Upgrades<br />

<strong>Southern</strong> <strong>Star</strong> has 1064<br />

measurement points on<br />

its system.<br />

• 143 Receipt Meters<br />

• 843 Delivery Meters<br />

• 58 Check Meters<br />

• 20 Storage Meters<br />

45<br />

Orifice Meter with<br />

Superflo II Flow Computer


Meter Station Flow Computer Upgrades<br />

46<br />

<strong>Southern</strong> <strong>Star</strong> utilizes several<br />

types of meters on its<br />

system<br />

• 811 Orifice Meters<br />

• 92 Turbine Meters<br />

• 190 Rotary Meters<br />

• 366 Positive Displacement<br />

• 52 Ultrasonic Meters<br />

All of these meters report their<br />

flowing information into CSI<br />

Positive Displacement Meter<br />

with AMR Flow Computer


Meter Station Flow Computer Upgrades<br />

47<br />

<strong>Star</strong>ting in 2010, <strong>Southern</strong> <strong>Star</strong> has begun a four year<br />

program to upgrade flow computers and related<br />

communications systems.<br />

• 2010 = 109 targeted sites in the Wichita Operating<br />

District<br />

• 2011 – 2013 Remaining Operating Districts


Reasons for Upgrades<br />

48<br />

Many of SSCGP flow computers were installed prior to<br />

2000 and the technology has improved<br />

• Improved Reliability– Technology advancements are<br />

driving new product developments.<br />

• Metering Expandability – Faster processor speeds and<br />

more memory allow upgraded meters to implement new<br />

standards and more complex calculation routines required.<br />

• Standard software–SSCGP is migrating to manufacturers’<br />

standard software to maintain industry standards<br />

compatibility.


Improved Data Communications<br />

Communications Networks are also being upgraded<br />

along with flow computer upgrades<br />

49<br />

• Changing serial radios to Ethernet radios will provide<br />

bi-directional communications to enhance<br />

communications troubleshooting and provide the<br />

ability to send required updates to the flow computer<br />

• Upgrading antennas will improve signal strength and<br />

be a preventive measure for reliability.<br />

• Replacing Hart protocol devices with Modbus<br />

protocol devices will allow a single communications<br />

network type.


New Flow Computers<br />

50<br />

CONTROL MICROSYSTEMS<br />

SCADAPack 42O3<br />

<strong>Gas</strong> Flow Computer<br />

This flow computer will be the predominate<br />

flow computer type for single and dual run<br />

settings.<br />

Thermo Fisher Scientific<br />

AutoPILOT PRO<br />

Six-Run <strong>Gas</strong> Flow Computer &<br />

Remote Telemetry Unit<br />

This flow computer will be the flow<br />

computer type for multi run settings with<br />

more than two runs or requiring on-site<br />

chromatographs or PLC control.


SSCGP System Facilities<br />

Pipe Diameter<br />

51


SSCGP System Facilities<br />

Decade of Installation<br />

52


SSCGP System Facilities<br />

High Consequence Areas<br />

53


16.07<br />

16<br />

29.92<br />

8.82<br />

16<br />

53.22<br />

38.42<br />

30<br />

24.71<br />

23.7<br />

48.23<br />

16.63<br />

10<br />

28.22<br />

19.50<br />

137.00<br />

10.03<br />

12<br />

351.50<br />

445.84<br />

121.56<br />

54<br />

10.03 miles of<br />

HCA inspected in<br />

2010<br />

12 miles of HCA<br />

planned in 2010<br />

121.6 miles of<br />

pipeline inspected<br />

in 2010 as part of<br />

HCA program<br />

500<br />

450<br />

400<br />

350<br />

300<br />

250<br />

200<br />

150<br />

100<br />

50<br />

0<br />

Annual Assessment Mileage<br />

HCA Miles<br />

Assessed<br />

HCA Miles<br />

Planned<br />

Miles of <strong>Pipeline</strong><br />

Assessed<br />

Time Period<br />

Total Miles of HCA/Non‐HCA/<strong>Pipeline</strong> Assessed


55<br />

Program to Date<br />

HCA<br />

Assessment<br />

Mileage<br />

•137.0 miles of<br />

HCA inspected<br />

since 2004<br />

•1173.1 miles of<br />

pipeline inspected<br />

since 2004<br />

Total Miles of HCA Assessed/Planned<br />

150<br />

125<br />

100<br />

75<br />

50<br />

25<br />

16.516<br />

HCA Assessment Mileage<br />

HCA Miles Assessed<br />

HCA Assessment<br />

Planned<br />

Miles of <strong>Pipeline</strong><br />

Assessed<br />

32<br />

25.4<br />

64.8<br />

62<br />

206.7<br />

85.7<br />

82.2<br />

254.1<br />

98.7<br />

95.7<br />

605.6<br />

1051.4 138.95<br />

137.0<br />

126.9<br />

115.20<br />

1173.1<br />

1250<br />

1000<br />

750<br />

500<br />

250<br />

Total Miles of <strong>Pipeline</strong> Assessed<br />

0<br />

71.7<br />

21.0<br />

2004 2005 2006 2007 2008 2009 2010<br />

Time Period<br />

0


2010 HCA Assessments<br />

Line Line Name HCA <strong>Pipeline</strong><br />

56<br />

Assessment<br />

Type Year Status Comments<br />

FS Joplin Airport 16" & 20" 7406.1 22136 2010 Scheduled ILI<br />

FM Joplin to Lone Elm 10" 872.1 10924 2010 Completed ILI<br />

HM Rangeline 16" 26435.7 56244 2010 Completed ILI<br />

VPD<br />

12" to Smith<br />

Cogeneration 9550 61899 2010 Completed ILI<br />

S‐009 Ark City South 8" 17151 2010 Scheduled PT<br />

S‐010 Ark City South 6" 1211 2010 Scheduled PT<br />

S‐011 Total Refinery 6" 7540 2010 Scheduled PT<br />

S‐012 Baird 2" 4523.9 7604 2010 Scheduled PT<br />

UF Wellington 8" Tap 1143.1 1200 2010 Completed Tethered ILI<br />

RG<br />

12" to Farmland<br />

Industries 1291.2 66066 2010 Completed ILI<br />

W Arlington ‐ Cheyenne 1680.8 445991 2010 SCCDA 2011 ILI & SCCDA Mileage will be included in 2011<br />

XM Sedalia Loop 3409 25991 2010 Completed ILI<br />

XTB Lexington 889.1 9636 2010 In Progress DA<br />

W Schurr ‐ Hesston 1792.3 291057 2010 Scheduled ILI & SCCDA ILI Completed, SCCDA Scheduled<br />

DP Ottawa ‐ Welda 30" 2075.6 165780 2010 Completed SCCDA<br />

DT Ottawa ‐ Welda 26" 3482.7 166609 2010 Completed SCCDA<br />

Q Hesston ‐ Americus 2307.1 358071 2010 In Progress SCCDA<br />

ESA Kansas Electric Power 115 115 2010 Scheduled GWUT/Casing Removal<br />

XS‐002 St. Joe 8" 910.7 2010 Scheduled GWUT/Casing Removal<br />

VJ Oklahoma City 20" Loop 4689.4 87162 2010 Completed ILI<br />

R Stafford ‐ Hesston 3952.2 2010 In Progress SCCDA <strong>Pipeline</strong> Mileage <strong>Inc</strong>luded in 2008<br />

Total 74845.2 1356396 Ft<br />

14.18 256.89 Miles


2010 HCA ILI<br />

57


2010 Direct Assessments<br />

58


HCA Future Assessments<br />

59<br />

Year Comments HCA (mi) <strong>Pipeline</strong> (mi)<br />

2010 14.18 256.89<br />

2011 17.61 373.5<br />

2012 3.27 11.3<br />

2004‐2009 Total Assessed Miles 126.95 1051.42<br />

Assessed by 2012 162.01 1693.11


60<br />

Program to Date<br />

Non- HCA<br />

Assessment<br />

Mileage<br />

•303.1 miles of<br />

Non-HCA pipeline<br />

inspected in 2010<br />

•717.3 miles of<br />

pipeline inspected<br />

since 2009<br />

Total Miles of Non - HCA Assessed/Planned<br />

500<br />

450<br />

400<br />

350<br />

300<br />

250<br />

200<br />

150<br />

Non - HCA Assessment Mileage<br />

717.3<br />

414.1<br />

Non - HCA Miles Assessed<br />

Non - HCA Assessment Planned<br />

Miles of Non-HCA <strong>Pipeline</strong> Assessed<br />

750<br />

500<br />

250<br />

Total Miles of Non - HCA <strong>Pipeline</strong> Assessed<br />

100<br />

50<br />

0<br />

12/31/2009 8/31/2010<br />

0<br />

Time Period


2010 non-HCA Assessments<br />

61<br />

Line Line Name <strong>Pipeline</strong><br />

Assessment<br />

Type Year Status Comments<br />

EU, EU‐3 & EU‐4 Soldiers Home 6" 27782 DA 2010 Completed<br />

W Ogallah to Otis 233684 ILI 2010 Completed<br />

N MRL to Blackwell 301956 ILI 2010 Completed<br />

DS Ottawa ‐ Welda 20" 166114 ILI 2010 Completed<br />

W Riner ‐ Arlington 403479 ILI 2010 Completed<br />

N Alva ‐ MRL 89039 ILI 2010 Completed<br />

DB Elk City 26" 87118 ILI 2010 Completed<br />

DV Colony Storage 26" 34176 ILI 2010 Completed<br />

DQ South Welda 26" 11032 ILI 2010 Completed<br />

W Hoxie to Ogallah 245989 ILI 2010<br />

Completed<br />

DB Elk City 62741 PT 2010 In Progress<br />

Total<br />

1663110 Ft<br />

314.98 Miles


2010 Non-HCA Integrity Testing<br />

62


Elk City Storage Field Pressure Test<br />

63


Gary Hines<br />

64<br />

MANAGER,<br />

GAS MANAGEMENT


Topics of the Day<br />

• CSI <strong>Gas</strong> Quality Report Changes<br />

• Operationally Available Capacity Reports<br />

• SSC Daily Operational Status Report<br />

• Planned Service Outages (Maintenance)<br />

• <strong>Pipeline</strong> Integrity Constraints & Timing<br />

65


CSI <strong>Gas</strong> Quality Report Changes<br />

• Updates for NAESB 1.9 Changes<br />

◦ Adding “Wobbe” Index<br />

◦ Adding Hydrocarbon Dewpoint (HCDP)<br />

• Rearranging data – more logical<br />

• Changes under Discussion, GHG Reporting<br />

Requirements<br />

◦ Molecular Weight<br />

◦ Carbon Content<br />

66


Operationally Available Capacity Reports<br />

• Currently Two Reports Available<br />

◦ CSI028 – Available Capacity By Segment<br />

◦ CSI035 – Available Capacity By Location<br />

• Integration of Two Reports to One<br />

◦ CSI035 – Available Capacity By Location<br />

Two additional Location Types Added<br />

Mainline (Compressor Station Constraints)<br />

<strong>Pipeline</strong> Segment (<strong>Pipeline</strong> Segment Constraints)<br />

Report Searchable by Location Type<br />

67


SSC Daily Operational Status Report<br />

• CSI028 – Daily Operational Status Report<br />

◦ Non-NAESB, Customer Driven<br />

• Information To Provide<br />

◦ System Constraints<br />

<strong>Pipeline</strong><br />

Compressor Station<br />

◦ Physical Storage Inventory (EIA Reported)<br />

◦ Availability of Services<br />

◦ Other Information<br />

• Potential To Develop CSI Distribution List<br />

◦ Daily Distribution Early AM<br />

68


Planned Service Outages (Maintenance)<br />

• Semi-Monthly CSI Postings<br />

• Emailed to “PSO” Distribution List Members<br />

◦ Available if not currently being received<br />

• Remaining 2010 Maintenance<br />

◦ October 26 th through the 28 th – Hesston Station Constraint<br />

<strong>Pipeline</strong> Integrity Work<br />

Affects LS130 (KH), LS490 (RH), LS140 (Hesston-Ottawa)<br />

CSI Posting #3596<br />

◦ November 8 th through the 12 th – Edmond Station Constraint<br />

Compressor Station Maintenance<br />

Affects LS340, LS 385, LS390, and portions of LS400<br />

• South of Edmond<br />

69


Planned Service Outages (Maintenance)<br />

• Remaining 2010 Maintenance – Cont’d<br />

70<br />

◦ <strong>Pipeline</strong> Integrity work<br />

LS250 – St. Joe<br />

<strong>Pipeline</strong> Pigging Activities<br />

LS490 – Rawlins Hesston<br />

Awaiting in-line inspection final reports


<strong>Pipeline</strong> Integrity Constraints & Timing<br />

71<br />

• Typical Planning Process for In-Line Inspection (ILI) Tool (“<strong>Pipeline</strong><br />

Pig”) Runs<br />

1. Determine runs based on regulatory requirements (initial, follow up risk<br />

based, etc.)<br />

2. Prioritize runs with <strong>Gas</strong> Control, Operations, Engineering staff<br />

3. Provide proposed schedule to ILI tool vendor<br />

4. Revisit prioritization based on tool availability<br />

5. Determine what impacts to customers there might be based on proposed<br />

tool runs<br />

6. Determine capacity constraints to run tools (tool specific)<br />

7. Commercial Services/<strong>Gas</strong> Control to post tool run schedules when capacity<br />

limitations are required<br />

8. Inevitably, some ILI tools travel across country boundaries and get stuck in<br />

International Customs – Loop back to Step 3


<strong>Pipeline</strong> Integrity Tools<br />

• ILI Tools Available<br />

◦ Multiple tools now available for different integrity needs<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

Geometric – XYZ Mapping utilizing inertial navigation units<br />

CDP – Corrosion Detection Pig<br />

AFD – Axial (along the direction of the tool) Flaw Detection<br />

EMAT – Electro-Magnetic Acoustic Transducer<br />

Stress Corrosion Cracking (SCC)<br />

Disbonded Coating<br />

Combination Tools<br />

Not available for all tools listed above<br />

◦ Some are speed (flow) dependent to establish best results<br />

◦ Multiple tool runs may be required if they cannot be combined in to one<br />

tool<br />

<br />

72<br />

Results in potentially longer period of time for constraints


<strong>Pipeline</strong> Integrity Timing<br />

• Run ILI Tools<br />

◦ Run Geometry & Gage Tools<br />

<br />

Determines ability for ILI “smart” tools to pass through the pipeline<br />

◦ Run ILI Tool(s)<br />

<br />

<br />

One to many days depending on integrity data needs<br />

Data check after each tool run<br />

• Receive Preliminary Report Data<br />

◦ Typically 30-45 Days from tool run date(s)<br />

◦ Initial determination of integrity issues to be resolved<br />

◦ “Non-certified” results from vendor<br />

• Receive Final Report Data<br />

73<br />

◦ Typically 60-90 Days from tool run date(s)<br />

◦ “Certified” results from vendor<br />

◦ <strong>Star</strong>ts a clock for required repairs


<strong>Pipeline</strong> Integrity Timing – Cont’d<br />

• Immediate Conditions<br />

◦ Anomalies meeting certain criteria found in High Consequence Areas<br />

(HCAs) or based on the discretion of <strong>Pipeline</strong> Compliance and Design<br />

Engineering<br />

Option I: Make required repairs within 5 days of receipt of Final Report<br />

Option II: Reduce operating pressure by 20% of highest operating pressure since<br />

tool run<br />

Potentially requires capacity reduction if pipeline runs at a high load factor<br />

Pressure reduction required until anomaly is repaired<br />

• Other Conditions<br />

◦ One Year Conditions<br />

◦ Monitored Conditions<br />

◦ Scheduled Conditions<br />

74


<strong>Pipeline</strong> Integrity Timing – Cont’d<br />

• Timing Is Everything<br />

◦ Tool Run Dates<br />

◦ Preliminary Tool Run Results<br />

◦ Final Tool Run Results<br />

◦ Balanced Needs Approach for Internal & External Parties<br />

• Murphy’s Law<br />

◦ Inevitable It Seems<br />

◦ Reducing His Odds<br />

• Ensuring a Safe, Reliable, & Efficient <strong>Pipeline</strong><br />

System!!<br />

75


David Bristow<br />

76<br />

MANAGER,<br />

SCHEDULING & BILLING


Curtailment Through Pools– Current State<br />

77<br />

• Rights are pushed up from the take-away<br />

transportation agreement(s)<br />

• Once into pool transactions, rights are determined<br />

by pro rata calculations and are traced through<br />

pool(s) to determine initial receipt to be cut<br />

• These calculations limit shipper control of cuts<br />

• If curtailment routine fails, curtailment can’t be done<br />

manually within the cycle timeline constraints<br />

• Difficult to precisely state how reductions were made<br />

due to complex programming calculations


Curtailment Through Pools – Possible State<br />

• Under the curtailment process being considered, a<br />

shipper will indicate how the rights are pushed up<br />

within contractual terms<br />

• Will require additional piece of information on<br />

nomination – utilizing the Package ID field<br />

• Ranking will be as important as ever –<br />

differentiation will be enhance efficiency<br />

• Cuts can be made manually if curtailment routine<br />

fails<br />

78


Curtailment Through Pools - Possible State<br />

79<br />

• For the shipper that uses only their own pooling<br />

agreement(s), indicating the rank will not change the<br />

way a cut will work<br />

• When cuts are made, the rankings will provide a<br />

clearer route to take the curtailment back to the takeaway<br />

agreement(s)<br />

• Representatives can explain reductions to curtailed<br />

shipper


Ranking<br />

80<br />

it’s the new black


Jim Neukam<br />

81<br />

MANAGER,<br />

BUSINESS DEVELOPMENT


BD Responsibilities<br />

• <strong>Gas</strong> Supply & Interconnects<br />

◦ Identify, evaluate, and pursue gas supply opportunities<br />

◦ Manage Customer Interconnect Process<br />

◦ Research and assess gas supply studies to ensure<br />

adequate gas supply<br />

◦ Update CSI <strong>Gas</strong> Supplier Listing<br />

82<br />

82


<strong>Gas</strong> Supplies –2010 <strong>Inc</strong>remental Volumes<br />

83<br />

Location Name Location Line Segment<br />

County/State<br />

Design<br />

dth/d<br />

In-Service<br />

Mustang <strong>Gas</strong> Products 16955<br />

Edmond<br />

Superior <strong>Pipeline</strong> –<br />

Ford Co.<br />

IACX Energy –<br />

East Newkirk<br />

16956<br />

Hugoton<br />

16968<br />

Blackwell<br />

Noble Energy - Lilli 16967<br />

Rawlins<br />

405 – Garfield, OK 10,000 March 2010<br />

130 – Ford, KS 50,000 July 2010<br />

335 – Kay, OK 750 August 2010<br />

490 – Weld, CO 12,000 October 2010<br />

Currently there are four other projects being assessed as viable new<br />

supply points.<br />

83


CSI <strong>Gas</strong> Supplier Listing<br />

84<br />

Contact –<br />

Robbie Clark<br />

270-852-4577<br />

Or<br />

Edie Murdoch<br />

270-852-4557


BD Responsibilities (Cont’d)<br />

85<br />

• Growth Opportunities<br />

◦ Identify, evaluate, and pursue new opportunities and<br />

incremental markets<br />

◦ Collaborate with Customers on creative business<br />

opportunities<br />

◦ Research gas industry projects and competitive business<br />

initiatives<br />

◦ Oversee projects in compliance with regulations and<br />

contractual obligations<br />

85


Growth Opportunities<br />

86<br />

• Access additional<br />

<strong>Gas</strong> Supply from<br />

the Rockies<br />

Production<br />

◦ Niobrara Shale<br />

◦ Niobrara Chalk<br />

WYOMING<br />

Niobrara<br />

Shale<br />

NEBRASKA<br />

Niobrara<br />

Chalk<br />

COLORADO<br />

KANSAS<br />

86


Growth Opportunities<br />

87<br />

• Access <strong>Gas</strong><br />

Supply from the<br />

New Developing<br />

Production in<br />

Oklahoma &<br />

Texas –<br />

◦ Cana Woodford<br />

Shale<br />

◦ Granite Wash<br />

◦ Cleveland,<br />

Tonkawa, &<br />

Mississippian<br />

TEXAS<br />

OKLAHOMA<br />

Cleveland, Tonkawa &<br />

Mississippian Plays<br />

Granite Wash Play<br />

Cana<br />

Woodford<br />

Shale Play<br />

87


Growth Opportunities<br />

88<br />

• Opportunities<br />

for New Flow<br />

Paths – Hub<br />

Services<br />

◦ NNG Kiowa<br />

Delivery<br />

◦ WIC Riner<br />

Delivery<br />

◦ Additional<br />

Oklahoma<br />

Receipts &<br />

Deliveries<br />

88


Growth Opportunities<br />

• <strong>Gas</strong> Storage Expansion – Evaluate Additional<br />

Opportunities<br />

89<br />

• <strong>Inc</strong>remental Firm Deliveries – Evaluate Additional<br />

Opportunities<br />

89


Matt McCoy<br />

90<br />

SUPERVISOR,<br />

GAS CONTROL


Customer Satisfaction<br />

91<br />

• Thank You for taking the time to provide us with<br />

such valuable feedback!!!<br />

• “To be the best pipeline in North America”<br />

• 2 Surveys:<br />

• Energy Insights<br />

• Provides <strong>Southern</strong> <strong>Star</strong> with the in-depth customized<br />

feedback we use to enhance our service offerings to you<br />

• New Internet Module<br />

• Mastio<br />

• Industry wide survey that gives <strong>Southern</strong> <strong>Star</strong> the “big<br />

picture” view and how we compare to other similar pipelines<br />

being measured against the same metrics


Energy Insights – 2010 Survey<br />

• <strong>Gas</strong> Supply on <strong>Southern</strong> <strong>Star</strong><br />

• 85% of Supply Received is Direct Connected<br />

• Williams Partners Echo Springs, BP Jayhawk, Enbridge<br />

Hobart, etc.<br />

• There are many exciting opportunities!<br />

92<br />

• Capacity Release<br />

• Focus Group to help post NAESB 1.9


Mastio – 5 Most Important Attributes<br />

93<br />

2008 2009<br />

#1 Reliable gas transportation. #1 Reliable gas transportation.<br />

#2 Accurate scheduled gas volumes. #2 Accurate scheduled gas volumes.<br />

#3 Accuracy of gas metering systems. #3 Honest, forthright communications.<br />

#4 Honest, forthright communications. #4 Accuracy of gas metering systems.<br />

#5 Representatives are accessible. #5 Representatives are accessible.<br />

SSCGP’s Performance<br />

Attribute 2008 Score 2008 Rank 2009 Score 2009 Rank<br />

Reliable gas transportation. 9.36 1 9.33 1<br />

Accurate scheduled gas volumes. 8.93 4 8.98 2<br />

Honest, forthright communications. 8.67 1 9 1<br />

Accuracy of gas metering systems. 8.82 1 8.96 2<br />

Representatives are accessible. 8.41 5 8.88 2


CSI Enhancements – “Contact Us”<br />

94


CSI Enhancements – “Help & FAQ’s”<br />

95


CSI Enhancements – “Favorite 10 Reports”<br />

96


Philip Rullman<br />

97<br />

DIRECTOR,<br />

COMMERCIAL SERVICES


<strong>Southern</strong> <strong>Star</strong> <strong>Central</strong> Vision<br />

“To be the best pipeline in North America”<br />

98<br />

◦ Safe, Reliable, Efficient Operations<br />

◦ Exceptional Customer Service<br />

◦ Maximized Shareholder Value<br />

◦ Workforce Excellence


Our Goal – “We want to get better”<br />

99<br />

Feedback Time<br />

Customer Meetings<br />

Do we meet or Exceed your<br />

Expectations<br />

Meeting Format<br />

Do you like this format<br />

Information<br />

Is the Material Relevant<br />

What can we do Better

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!