HIM Processes - Log in - American Health Information Management ...
HIM Processes - Log in - American Health Information Management ...
HIM Processes - Log in - American Health Information Management ...
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Benchmark<strong>in</strong>g: <strong>HIM</strong> <strong>Processes</strong><br />
Notes/Comments/Questions<br />
Monitor Quality and Productivity<br />
• Spot check sample of records<br />
• Listen to customers<br />
• Cl<strong>in</strong>icians<br />
• Incomplete Area<br />
feedback<br />
• Cont<strong>in</strong>ue to periodically<br />
check productivity<br />
• Adjust expectations accord<strong>in</strong>gly<br />
23<br />
Expectations<br />
and the Plan<br />
• Should:<br />
• Be <strong>in</strong> writ<strong>in</strong>g and dated<br />
• Be approved by Department<br />
<strong>Management</strong>/Adm<strong>in</strong>istration/Human<br />
Resources<br />
• Include purpose of the program<br />
• Specify the expectations and any caveats<br />
• Errors (demerits)<br />
• Specify what happens if expectations are<br />
not met<br />
• Indicate that the policy/plan can change at<br />
<strong>Management</strong>’s discretion<br />
24<br />
A<strong>HIM</strong>A 2007 Audio Sem<strong>in</strong>ar Series 12
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