Value Through Superior Customer Experience
Value Through Superior Customer Experience
Value Through Superior Customer Experience
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AGENDA<br />
1. WHAT EXPERTS ARE SAYING ABOUT BUSINESS VALUE AND CUSTOMER<br />
EXPERIENCE<br />
2. OUR APPROACH FOR ACHIEVING BUSINESS VALUE THROUGH A<br />
SUPERIOR CUSTOMER EXPERIENCE<br />
3. WEAVING ITIL INTO THE SERVICE FABRIC OF THE ORGANIZATION<br />
4. MAKING IT REAL<br />
5. LOOKING TO THE FUTURE<br />
6. QUESTION AND ANSWER
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