Value Through Superior Customer Experience
Value Through Superior Customer Experience
Value Through Superior Customer Experience
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DESIGNING THE DESIRED CUSTOMER<br />
EXPERIENCE<br />
Coordinated<br />
internal<br />
infrastructure<br />
<strong>Customer</strong><br />
experience<br />
initiatives<br />
can thrive<br />
Cultural<br />
alignment<br />
Engaged<br />
leadership<br />
Source: The Three Foundational Elements of <strong>Customer</strong> <strong>Experience</strong> Excellence, by<br />
Elizabeth Glagowski
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