MILLEMIGLIA PROGRAM GUIDE - Alitalia

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• Airport taxes and any fuel surcharge relating to Award Tickets must be borne by the Member. The amounts applied are those in force at the time of issuing the award ticket and vary according to the chosen airports of departure and destination. • Once issued, the MultiClass Award ticket is not refundable but may be substituted and/or modified, within its terms of validity, against payment of a penalty charge of 55 Euros or 5,000 miles for each ticket. • It is also possible to combine various types of award ticket (Standard, SemiFlex, Flex and SuperFlex products). In this case, the miles deducted will be equivalent to half the number of miles required for the preferred type of roundtrip award ticket relating to the outgoing flight plus half the number of miles required for the roundtrip award ticket relating to the return flight. • Should a downgrade be effected from a superior to an inferior class, or should an award of greater value be substituted by one of less value, it will not be possible to recover the residual miles and in no event will these be refunded to the member. • For all that is not expressly set forth in these Regulations, the award ticket user conditions contained in the paragraph “General Rules” and in the Regulations of the MilleMiglia Program will be held valid. 1. For Award Tickets issued through Alitalia local Office, remember to communicate details of the ticket holder’s personal identity document and a credit card number for debiting boarding taxes and surcharges. You can collect your boarding card and ticket receipt directly at the check-in desk. GENERAL RULES FOR ALITALIA AWARD TICKETS • The award ticket must be used within 12 months from the date of its first issue and it is not refundable. • Seats reserved for award ticket holders are subject to availability. This limit may also vary according to the time of year in which the flight is requested. • The number of miles needed for a rountrip award ticket with at least one of the flights in Areas AZ0 to AZ3 is equal to the total mileage required for the longest flight on the itinerary. It’s equal to the total mileage required for each of the connecting flights for flights in Areas AZ4 to AZ6. • If the award ticket is booked through Alitalia local Office, the reservation will be cancelled if the award ticket is not issued within the time limit indicated by the operator. • A penalty of 55 Euros or 5,000 miles will be charged for each ticket in the event of any change being made to the passenger name, itinerary or airline; a penalty will also be applied if a request to change the service class is submitted to Customer Service. • No penalty charge is applied in the following cases: - change of date or flight time - change of passenger name or itinerary whenever a Flex, SemiFlex or SuperFlex award ticket is converted into a Standard Award Ticket, or vice versa - upgrade of an Economy award ticket to a Premium Economy or Business (Ottima/Magnifica) award ticket or when a Premium Economy award ticket is upgraded to Business (Ottima/ Magnifica), and this operation is effected directly at the airport. • For each award ticket, a maximum of two (involuntary) transits are permitted; (voluntary) stopovers are not allowed. • Award Tickets for open-jaw itineraries (landing at one airport and departing from a different one) can be requested only within the same award area. • Should any change of itinerary or type of award ticket (from Flex, SemiFlex or SuperFlex to Standard) entail a number of residual miles, these will be lost and in no case will they be refunded to the Member. • On the day of departure it is possible to request an upgrade from an Economy award ticket to another in Premium Economy or Business (Ottima/Magnifica), or an upgrade from a Premium Economy award ticket to another in Business (Ottima/Magnifica), directly at the Alitalia ticket office. Here they will change the booking and detract the miles equivalent to the difference in value between the two tickets. • In this case we suggest you to go to the airport earlier before the foreseen check-in time-limit deadline for your flight. Recommended airport arrival times depend on the type of flight: - 1.5 hours in advance for flights within Italy, except for flights leaving from Rome Fiumicino that require passengers to arrive 2 hours before flight departure - 2 hours in advance for international medium haul flights - 5 hours in advance for international long haul flights In some airports, passengers may be required to pay a ticketing charge to the ticket office, which varies according to the departure and arrival points. The service is available at the airports served by flights operated by the Alitalia group. Upgrade confirmations are subject to the on-board seat availability. Confirmation of upgrades to Magnifica Class is also subject to the availability of the meal service. • Should the applicant be someone other than the MilleMiglia account holder, when the Award Ticket is issued, a copy of the travel document will be sent to the e-mail address or fax number recorded in the profile of the account-holding member, as well as to the address provided by the beneficiary. If no e-mail or fax contacts have been entered in the accountholding member’s profile, it will not be possible to issue Award Tickets in the name of beneficiary customers (that is to say, individuals other than the account-holding member). • Whenever an Award Ticket is issued in the name of a beneficiary, i.e. a customer other than the MilleMiglia account holder, the beneficiary must be in possession of full documentation relating to the award ticket when effecting check-in operations: i.e. travel document, personal identity document, authorization written and signed by the account-holding member, photocopy of the personal identity document and MilleMiglia Card of the account-holding member. 26 ABOUT THE MILLEMIGLIA PROGRAM MILLEMIGLIA KIDS EXCLUSIVE CLUBS EARNINGS MILES ALITALIA AIR ONE SKYTEAM OTHER PARTNER AIRLINES COMMERCIAL PARTNER GRIFFAIR BUY, GIFT AND TRANSFER MILES REDEEMING MILES ALITALIA SKYTEAM OTHER PARTNER AIRLINES MILLEMIGLIA CHARITY PROGRM RULES AD REGULATIONS
For further information regarding award ticket conditions, please consult the MilleMiglia Regulations (Art. 8). HOW TO REQUEST AN AWARD TICKET Depending on the type of Award Ticket, you can use the following channels: • Alitalia website: booking and ticketing of 1. Award Tickets in Classica - Economy Class 2. Award Tickets in Classica Plus - Premium Economy Class 3. Award Tickets in Ottima/Magnifica Business Class 4. Award Tickets ‘Flex’ in Classica – Economy Class only on flights operated by the Alitalia group, access to Award Ticket Online • MilleMiglia Customer Services: to book and issue all types of Award Tickets, including the one with mileage purchase. Remember to communicate your MilleMiglia code, the number of your ID document (or that of a beneficiary) and your credit card number (for billing the airport taxes). On arrival at the airport, go straight to check-in to pick up your boarding pass and the receipt for the ticket. BUSINESS CLASS WITH MILES When you buy an Alitalia ticket you can use your miles to receive an upgrade in these cases: • from Classica to Classica Plus for international long haul flights; • from Classica to Ottima for international medium haul flights; • from Classica to Magnifica for international long haul flights; • from Classica Plus to Magnifica for international long haul flights. We remind you that upgrade to upper Class is anyway upon availability. Required miles for upgrading from Classica - Economy (for each single flight segment) AREAS DESTINATIONS (from/to Italy) From Classica-Economy to Ottima/Magnifica-Business From Classica-Economy to Classica Plus-Premium Economy ABOUT THE MILLEMIGLIA PROGRAM MILLEMIGLIA KIDS EXCLUSIVE CLUBS EARNINGS MILES ALITALIA AIR ONE SKYTEAM OTHER PARTNER AIRLINES COMMERCIAL PARTNER GRIFFAIR BUY, GIFT AND TRANSFER MILES REDEEMING MILES ALITALIA SKYTEAM OTHER PARTNER AIRLINES MILLEMIGLIA CHARITY PROGRM RULES AD REGULATIONS AZ1 Albania, Algeria, Austria, Bulgaria, Hungary, Libya, Malta, Poland, Romania, Serbia, Switzerland, Tunisia With paying ticket in Y, B, M, H class With paying ticket in With paying ticket in With paying ticket in K, V, T class (NEW) Y, B, M, H class K, V, T class (NEW) 10.000 14.000 Not available Not available AZ2 AZ3 AZ4 AZ5 AZ6 AZ7 Belgium, France, Germany, Greece, Morocco, Netherlands, Spain, United Kingdom Egypt, Georgia, Jordan, Israel, Lebanon, Russia, Syria, Turkey, Ukraine Iran, Saudi Arabia, United Arab Emirates Canada, Continental USA, Ghana, Nigeria Venezuela Argentina, Brazil, China, Japan 12.500 17.500 Not available Not available 15.000 21.000 Not available Not available 20.000 28.000 10.000 14.000 25.000 35.000 12.500 17.500 30.000 42.000 15.000 21.000 40.000 56.000 20.000 28.000 Required miles for upgrading from Classica Plus - Premium Economy (for each single flight segment) AREAS DESTINATIONS (from/to Italy) From Classica Plus-Premium Economy to Magnifica-Business With paying ticket in P class AZ1 Albania, Algeria, Austria, Bulgaria, Hungary, Libya, Malta, Poland, Romania, Serbia, Switzerland, Tunisia Not available AZ2 AZ3 AZ4 AZ5 AZ6 AZ7 Belgium, France, Germany, Greece, Morocco, Netherlands, Spain, United Kingdom Egypt, Georgia, Jordan, Israel, Lebanon, Russia, Syria, Turkey, Ukraine Iran, Saudi Arabia, United Arab Emirates Canada, Continental USA, Ghana, Nigeria Venezuela Argentina, Brazil, China, Japan Not available Not available 10.000 12.500 15.000 20.000 27
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Page 3 and 4: Exclusive Club members, according t
Page 5 and 6: The following is an example of the
Page 7 and 8: EARNING MILES WITH AIR ONE As of 28
Page 9 and 10: Booking Class Distance traveled 50
Page 11 and 12: EARNING MILES WITH OTHER PARTNER AI
Page 13 and 14: Concorde offers you 24 four- and fi
Page 15 and 16: Starwood Hotels & Resorts has over
Page 17 and 18: Credit Cards American Express opera
Page 19 and 20: Buy & gift miles - terms & conditio
Page 21 and 22: 10. The transfer of miles is not a
Page 23 and 24: Required miles for one-way ticket A
Page 25: • Should they be necessary in the
Page 29 and 30: AWARD TICKETS WITH SKYTEAM The SkyT
Page 31 and 32: REGULATIONS FOR SKYTEAM AWARD TICKE
Page 33 and 34: AREA DESTINATION REQUIRED MILES MH1
Page 35 and 36: Membership of them (see Article 9),
Page 37 and 38: accommodates passengers on a non-pa
Page 39 and 40: or in the Guide and in the Notices

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