BOOK ON-LINE - Passenger Terminal Expo

Conference 

21, 22 , 23 March 2006 Paris, France 

The 10th International Conference and Exhibition 

for passenger terminal management, design, 

security and technology 

15% Discount 

until 1 December 2005 

Register now and pay nothing until January 2006!

CONFERENCE PROGRAM 

TOPICS AT A GLANCE 

SPEAKERS REPRESENT: 

(as of 24 October 2005) 

SESSIONS – Tuesday 21 March 

1 Terminal design and 

development 

2 B.I.T.S. – Baggage. Information 

Technology. Security. 

3 Aviation security 

4 Airport management, 

operations and finance 

SESSIONS – Wednesday 22 March 


development 



3 IATA Planning for the future 

THIS SESSION HAS BEEN ORGANIZED IN 

ASSOCIATION WITH IATA 

4 Aviation security 

5 Airport concessions 

SESSIONS – Thursday 23 March 


development 



3 Airport concessions 

PLEASE NOTE: The number of the session does 

not denote the importance of it. 

ADPi 

Aéroports de Paris 

Airport Authority Hong Kong 

Airport of Carrasco 

Airports Authority of India 

Alien Technology 

Alstef Automation SA 

Amsterdam Airport Schiphol 

Architectural Alliance 

Arup 

Athens International Airport 

AVTEAM 

BAA 

BDC Consultants 

Booz Allen Hamilton 

British Airways 

C.P.I. (Concessions Planning International Ltd) 

Cage, Inc 

Canadian Air Transport Security Authority 

Cisco Systems 

Civil Aviation Authority 

Civil Aviation Authority 

Columbus Regional Airport Authority 

Compass International Media 

Continental Airlines 

Dallas-Ft Worth International Airport 

Delta Air Lines 

Deneb Australasia Pty Ltd 

Department for Transport 

Department of Civil Aviation 

Düsseldorf International Airport 

Eastline (Domodedovo Airport) 

El Paso International Airport 

Enroute Massage & Spa 

European Commission 

Federal University of Rio de Janeiro 

Florida Atlantic University 

Flughafen München GmbH 

Flughafen Stuttgart GmbH 

Fraport AG 

Greater Toronto Airports Authority 

Hamburg Airport 

Heathrow Airport Ltd 

HMS Host Europe 

HNTB Corporation 

HOK 

Hornagold & Hills 

Hudson Group 

IATA 

IATA 

IBM Netherlands 

InterVISTAS Consulting Inc 

ISDEFE 

JHP Design 

JSK International Architects & Engineers 

Kasian Architecture Interior Design & 

Planning Ltd 

Kinnersley Kent Design 

KPF 

Leigh Fisher Associates 

Leo A. Daly 

Manchester Airport 

McCarran International Airport 

Miami International Airport 

Mott MacDonald Ltd 

NACO BV 

Narita International Airport Corporation 

New Doha International Airport 

Orrell Aviation Limited 

Pascall Watson Architects 

Philadelphia International Airport 

Phoenix Sky Harbor International Airport 

Qantas Airways Limited 

REID Architecture 

Sea Milan Airports 

Seattle Tacoma International Airport 

Siemens Business Services 

Simon Brown 

Sita, Inc 

Southwest Airlines 

Southwest Florida International Airport 

Swiss Federal Office for Civil Aviation 

Swissport/Checkport 

The Boeing Company 

The Calgary Airport Authority 

Toulouse-Blagnac Airport 

Transbay Joint Powers Authority 

Transport Canada 

Transportation Security Administration 

Transystems 

T-Systems GEI GmbH 

UK Immigration Service 

Unisys 

Vancouver International Airport Authority 

Vienna International Airport plc 

Woodhead International 

YRM Architects, Planners, Designers 

France 

France 

China 

Uruguay 

India 

USA 

France 

Netherlands 

USA 

UK 

Greece 

USA 

UK 

UK 

USA 

UK 

UK 

USA 

Canada 

UK 

Singapore 

Saudi Arabia 

USA 

UK 

USA 

USA 

USA 

Australia 

UK 

UAE 

Germany 

Russia 

USA 

USA 

Belgium 

Brazil 

USA 

Germany 

Germany 

Germany 

Canada 

Germany 

UK 

Holland 

USA 

USA 

UK 

USA 

Singapore 

Switzerland 

Netherlands 

Canada 

Spain 

UK 

Germany 

Canada 

UK 

UK 

USA 

USA 

UK 

USA 

USA 

UK 

Netherlands 

Japan 

Qatar 

UK 

UK 

USA 

USA 

Australia 

UK 

Italy 

USA 

Germany 

UK 

Germany 

USA 

USA 

Switzerland 

Switzerland 

USA 

Canada 

France 

USA 

Canada 

USA 

USA 

Germany 

UK 

USA 

Canada 

Austria 

Australia 

UK 

GET YOUR QUESTIONS ANSWERED! 

If you would like a particular issue addressed during 

the ‘questions and discussion’ times, which will be 

held throughout the conference, please email us 

with your question and which speaker you would 

have answer it to: j.samler@ukintpress.com or be 

spontaneous and ask away at the conference! 

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conference program 

Tuesday 21 March 2006 All day session: 1 

Terminal design and development – from high cost to low 

cost, concept to completion, and everything in between 

Part one: studying the future and operational case studies 

7 

Opening address by Chairperson 

Pat Askew, senior vice-president and managing director, HOK Aviation 

What are the kind of airports and terminals for tomorrow 

Marc Noyelle, executive director and chief development officer, Aéroports de Paris 

Aéroports de Paris is currently carrying out an in-depth study of the ‘ideal‘ airport and terminal. This type of study 

has been undertaken in the past, but several factors – surveys already underway, the bibliography of what is being 

done in the world today and the growing importance of security issues – demonstrate the necessity for renewed 

examination, in collaboration with airlines and particularly Air France. 

Philadelphia International Airport terminal D/E expansion 

Charles Isdell, director of aviation, Philadelphia International Airport 

A look at the US$185 million project – a combination of fixed and variable rate bonds. The first major renovation of 

two 1970s era terminals. The project will create 600+ construction jobs and 200+ permanent jobs and will have a 

rotunda-style concourse with three new aircraft gates for LLCs. The three level D/E connector will provide up to 17 

additional security checkpoint lanes; 23 additional ticket counter positions; 50,000ft 2 baggage make up area with 

eight in-line EDS machines; 43,000ft 2 airline club space and additional office space; and a 5,000ft 2 D/E baggage 

claim connection with two new carousels. 

William P. Hobby Airport terminal modification 

Keith Mawson, vice-president and director of aviation services, Leo A. Daly 

As prime designer and architect of record, Leo A. Daly was commissioned to renovate, upgrade and expand William 

P. Hobby Airport. Consideration was given to the phased temporary and permanent relocation of all carriers 

throughout the project. We developed an overall conceptual plan establishing phasing so improvements could be 

made without disrupting airport operations during construction. When completed in 2008, the project will expand 

the existing 440,000ft 2 terminal, built in 1950, into a 785,000ft 2 state-of-the art regional airport that better 

prepares Houston and Southwest Airlines for 21st century air-passenger service. 

Part two: the master plan – updating it and following it to completion 

What extra land Master planning the 21st century ‘airtown’ 

David Holm, principal, Woodhead International 

The last two centuries have been witness to the development of the airport serving the city. As such, the airport 

has had a seminal impact on the growth and form of the 21st century city. Conventionally, airports have had 

‘excess’ land as they have been built away from urban areas due to their perceived incompatibility with city living. 

With the growth of cities, and subsequent development around airports, these ‘excess’ lands have become valuable 

development commodities. Traditionally there have been three paths for development: for primary aviation use 

(terminals, freight handling, hangers); for secondary aviation use (car parking, transport interchange, administration 

facilitates); and for non-aviation use (offices, hotels, retail and industrial developments). This presentation 

seeks to examine different ways that airports have utilized their ‘excess’ lands by analyzing the variety of development 

options considered by owners to optimize the use of their lands into integrated ‘airtowns’. 

Lessons learned from an airport master plan update 

Angela Newland, vice-president, planning and engineering, Columbus Regional 

Airport Authority 

The Columbus Regional Airport Authority in Ohio recently completed an update to the Port Columbus 

International Airport’s (CMH’s) terminal area master plan. This update represents a capital program in excess 

of US$500,000,000, and includes the construction of a new eight to 10 gate terminal, relocation of a runway, and 

construction of a new consolidated rental car facility by 2018. The major goals of the update were to enhance security 

and passenger convenience and to create a balanced facility. This presentation will expound upon the lessons 

learned from the update process, and will give an overview of the major components of the master plan. 

The route of the master planning process of new Terminal 3 

Sebastian Schulze, senior executive manager planning Terminal 3, Fraport AG 

Planning for Frankfurt Airport’s Terminal 3 has jumped forward with the selection of a winning design for 

the future passenger building. Covering some 335,000m 2 , the passenger terminal was proposed as a ‘growing 

terminal’ that can be built on a modular basis. Construction work on the Euro 900 million terminal is due to start 

towards the end of the decade. Terminal 3, which will go into service in three phases up to 2015, will have capacity 

for 25 million passengers a year when fully operational. 

Part three: airport planning for Low-Cost Carriers (LCCs) and airport planning for the A380 

Airport challenges for low-cost airlines 

Peter Houghton, director properties, Southwest Airlines 

In the four years since the 11 September terrorist attacks, low-cost airlines have had to deal with not only 

increased security costs and procedures at airports, but also with changes in their business market. The 

challenge has been to implement security procedures for both passenger and baggage screening in such a 

way that minimizes the processing time and does it without drastically increasing costs. Southwest Airlines 

has focused on this challenge to its way of doing business in a number of different areas. 

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Master and terminal planning at a congested LCC airport: a case study of Ft Lauderdale- 

Hollywood International Airport 

Satyaki Raghunath, associate, Leigh Fisher Associates 

Ft Lauderdale-Hollywood International Airport (FLL) has been the fastest growing airport in North America over 

the last 10 years. As a preferred LCC destination for carriers throughout the Americas, its growth has been nothing 

short of phenomenal. However scarcity of airport land and limited airfield capacity is likely to curtail future growth. 

Its success has been built on simplicity and lowered costs. This presentation analyzes the challenges and issues 

facing FLL and outlines master and terminal planning strategies currently under consideration in the face of 

significant capacity-related challenges. 

Preparing for the A380 experience at Changi Airport 

Benedict Oon, deputy director development and engineering, Civil Aviation Authority 

Raymond Liow, engineer airport planning, Civil Aviation Authority 

Changi Airport, one of the first airports to receive the Airbus A380, has embarked on a series of upgrading and 

modification projects to prepare itself for the new aircraft. This presentation discusses the works that Changi 

Airport has to carry out and how such projects are performed in a fully operational environment. 

Adapting existing Frankfurt Airport Terminal facilities for the A380 

Gunter Buerk, president, JSK International Architects and Engineers 

Objectives and goals – the objectives for the necessary adaptations of the existing terminal at Frankfurt are broken 

down into the following measures for handling 16 Airbus A380 positions: building modifications to implement the 

applicable EU security directives (separation of inbound and outbound, passengers from non-EU member states); 

increase retail requirements to cover demand; and capacity securing measures, while taking the relocation of 31 

airlines into consideration. All construction measures are carried out during ongoing operations and should be 

designed in a manner to minimize disruption of operations both in the building and on the apron. 


B.I.T.S. – Baggage. Information Technology. Security. 

“Where’s my bag” – the baggage information revolution – from check-in to arrivals 

Part one: has check-in checked out Remote technologies for check-in 

Opening address by Chairpersons 

David Holdcroft, project leader – baggage systems, Heathrow Airport Ltd 

Rick Elder, president, Aviation Advisory Team, Inc 

Home check-in 

British Airways representative, British Airways 

Can airports embrace remote check-in 

Brian Keene, director airport services, Continental Airlines 

In response to record load factors and the ever-increasing demand for service and cost-effectiveness, innovative 

solutions have been developed to address the customer experience through off-airport check-in. Airport congestion 

and air carrier labor costs have been alleviated through the successful implementation of this strategy. The 

speaker will review how airports can protect and increase their revenues through careful crafting of operating 

agreements. A high level of customer satisfaction has been documented, which was achieved through synergy 

agreements with hotel and cruise line corporations. Coordination of a wide variety of industry disciplines including 

the Transportation Security Administration, trucking companies, and other intermediaries are essential. The 

speaker will share lessons learned in setting up this sophisticated logistical operation and will review tracking 

strategies that ensure success. The speaker will also highlight a real-time airport location working with a worldrenowned 

resort entity that is serving as a testbed for new technology and innovation that has application worldwide. 

Beyond the implementation of the service, and the financial benefits to the airport and various entities, the 

speaker will consider the financial impact to RAC (rental car), taxi, curbside check-in, and limo services. 

Check-in has checked out 

Colin Calerhead, associate director, REID Architecture 

Self-service check-in is here and here to stay. We can check-in at the car park, railway station, and even over the 

Internet. Within the airport the dedicated airline or common user check-in kiosk is becoming more prevalent. These 

facilities allow more passengers to be processed in a shorter space of time, in the same or even in a smaller area. 

Although the world generally understands the impact on the check-in concourse, there are far wider implications 

for the baggage system and the overall plan configuration of the terminal that will fundamentally affect the airport. 

Part two: integrated communications in passenger processing 

Narita’s e-Airport project and where it is going next – check-in, hands free, biometrics 

Hideharu Miyamoto, senior manager, Narita International Airport Corporation 

Our e-Airport project has matured since it was launched in 2000 under Japan’s IT strategy, and the first trial of 

streamlined check-in using biometric technology began in early 2003 at Narita Airport. These trials have expanded 

to baggage handling. Baggage handling using RFID technology gives us more efficient baggage control and 

management. The idea of hands-free travel was born and the Advanced Airport Systems Technology Research 

Consortium was established to manage the trials. Integrated baggage handling systems that combined with airline 

check-in and package delivery service networks using RFID technologies could realize the hands-free travel from a 

traveler’s home to the baggage turntable at the final destination airport. The Japanese government has announced 

that passports with IC chips containing biometric data will be officially issued in February 2006. We are discussing 

with government authorities and airlines trials for automated check-in and passport control at Narita airport in 

the future. This would give us greater opportunities for security and efficiency with comfortable airport operations, 

if automated passenger check-in and hands-free travel could be combined. Now we are looking at how we can 

manage security requirements and passenger facilitation. 

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Seamless airport management based on a fully integrated AODB 

Dirk Spengler, CIO, Flughafen Stuttgart GmbH 

The process integration of these different systems in an Airport Operational Database sounds difficult, but offers a 

lot of opportunities and benefits for the airport, airlines, ground handlers and other market players. This presentation 

will highlight the benefits of bringing together different solutions and work fields, such as baggage sorting 

systems, flight information displays systems, parking, docking and guidance systems, aircraft noise monitoring 

systems and air traffic control systems. 

The frictionless airport – removing the sticking points 

Virgil Polinske, program director, Unisys 

Delays, queues, inefficiencies – sticking points that impact the performance at your airport. They influence all 

of the stakeholders at your airport including passengers, tenants, airlines, and staff. How can you remove these 

sticking points View the airport enterprise from the perspective of passengers, baggage, and cargo. The climate is 

right for changes in how they are processed through the airport. Governmental agencies, airports, airlines, and the 

traveling public are ready for change. 

Part three: better baggage operations 

Faster, higher, stronger – how Athens International Airport prepared for the 2004 

Olympic Games 

Fotis Karonis, CIO, Athens International Airport 

Paula Dowdy, senior director EMEA Enterprise Vertical, Cisco Systems 

Voted as European Airport of the Year 2004 at the Institute of Transport Management (ITM) awards, Athens 

International Airport’s (AIA) commitment to customer services and innovative facilities has positioned them as a 

benchmark to other airports. Part of the airport’s success comes from its continual investment in pioneering technology 

across the terminal. In preparation for the 2004 Olympic Games, AIA opted for an end-to-end IP network, 

providing the airport with a simple infrastructure for voice, data and video – and giving it the option to deploy a host 

of new cost-saving applications to both passengers and staff. The implementation of the new network is taking 

place in two phases. The first began in 2002 with the installation of WLAN access points and will continue in 2005 

to provide full wireless coverage across all airport grounds including the runway and eventually on aircrafts. The 

second phase of the project, to install IP communications, started at the beginning of 2004. Its aim was to offer 

communications for airport workers on the move while reducing operational costs. The smooth running of the 

airport was never so important as during the 2004 Olympic Games when flawless operations and efficient handling 

resulted in four new records being set for the airport. The technology infrastructure helped AIA to achieve new 

historical records in volumes of aircraft movements, passenger traffic, baggage handling, and flight punctuality. 

Baggage operations in Domodedovo – today and tomorrow 

Andrey Shevchenko, chief engineer, Eastline (Domodedovo Airport) 

We began by looking at the previous baggage system configuration, the history of evaluation and its operational 

issues. This presentation will cover the current situation with the BHS project (Van Der Lande), the connection with 

the future T2 and expected performance improvements and customer benefits. 

A strategic approach to the planning of baggage operations 

David Tomber, manager, Strategic Facility Planning, Seattle Tacoma International Airport 

Graham Bolton, director, Arup 

The planning of baggage systems and processes is often based on crude planning metrics and standardized solutions, 

rather than robust analytical processes. This can result in inappropriate use of technology, unnecessary 

system complexity, and mismatches between capacity and demand – affecting capital cost, terminal operation and 

passenger experience. By contrast, a structured approach to system planning and design, based on analysis of 

projected demand, core operational requirements and processes, can deliver a robust basis for terminal planning, 

system design and commissioning, and better baggage operations. This approach will be demonstrated, drawing on 

project examples from Europe, the USA and Australia. 

Advantages of applications of emerging technology to improved passenger flow 

Robert Taylor, program development engineer, The Boeing Company 

The need for increased security at airports has resulted in substantial delays at airport checkpoints, and increasing 

passenger volume has exacerbated congestion in passenger flow from airport entrance to aircraft boarding. 

The results are reduced passenger convenience, lost revenue by airport vendors, increased non-productive time by 

travelers, and increased congestion in airport lobbies. These issues can be alleviated through improved passenger 

flow processes consistent with TSA-inspired registered traveler programs, the IATA Simplified Passenger Travel 

recommendations, and independent Improved Passenger Flow concepts through identity verification techniques, 

automated luggage processing, optimized staffing, passenger flow modeling and improved screening technology 

from that which is currently available. 


Aviation security 

People who intend to commit acts of unlawful interference with civil aviation will inevitably have the initiative 

over those who seek to prevent them, so an accurate assessment of the level of risk from statistical information 

is impossible. A single horrific attack will result in increased security countermeasures, but there is no reliable 

method by which any given period of inactivity can be regarded as an indication that such countermeasures can 

reasonably be relaxed. 


Peter Wilkins, aviation security consultant 

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Legislating for aviation security in Europe – the direction to be taken 

Robert Missen, deputy head of unit – aviation security, European Commission (EC) 

Following the events of 11 September 2001 the European Commission was mandated to swiftly bring forward 

legislation in the field of civil aviation security. That legislation has now been in force for approximately three years. 

The Commission is undertaking a review of the rules for security in the EU and this presentation will look at the 

legislative ideas being considered and the direction that such legislation may take. 


Urs Haldimann, head of international affairs, Swiss Federal Office for Civil Aviation 


Richard Orrin, head of aviation security international branch, Department for Transport 

International aviation security 

David Tiedge, assistant administrator for International Programs, Transportation Security 

Administration 

Quality control and performance reporting in Canadian Aviation Security 

Lise Patry, legal and regulatory affairs director, Canadian Air Transport Security Authority 

Created in April 2002, the Canadian Air Transport Security Authority (CATSA), the federal agency in charge of 

security screening in Canada, has made a number of advances in the areas of quality control and performance 

reporting. This presentation will review CATSA’s progress in these areas and in particular, its successes using a 

Business Intelligence tool for monitoring and reporting on key performance indicators as part of a broader AVSEC 

quality control program. 

What is the right amount of aviation security regulation 

Jim Marriott, regulatory affairs director – security, Transport Canada 

Aviation is a highly regulated industry, and in aviation security this is the case more than ever – especially as the 

consequences of failures can be totally catastrophic. This presentation will share and challenge perspectives on 

aviation security regulations from a Canadian perspective, drawing on the presenter’s nearly 20 years of national 

and international experience in the field. 


Jean-Marie Blanchou, manager aviation security policy, Aéroports de Paris 


Geoffrey Askew, head of group security, Qantas Airways Limited 

Panel discussion 

A moderated panel will provide time for exploration of airport and airline security subjects through an open, 

interactive dialogue between all speakers and session attendees for the day. 

Additional speakers have been invited to participate in this session. 


Airport management, operations and finance 

Part one: whatever the project, you have to know what you need, and when you need it, to 

make it work. Management and operational strategies and practices towards the future 


David Parish, airport development manager, British Airways 

SESAME – the Single European Sky implementation program – the impact for airports 

Roger Cato, managing director, Orrell Aviation 

The European Commission and Eurocontrol are sponsoring the SESAME definition phase project in order to modernize 

Europe’s Air Traffic Management System in the context of the Single European Sky. With the need for doubling 

capacity by 2020, and major European airports foreseen to have limited growth capacity, such an approach 

towards a European ATM master plan must be commonly shared by all air transport operator categories. Outlined 

will be the implications of the study on the airport operations as well as systems implementation strategy and the 

need for a new cooperation framework between the air transport value chain stakeholders will be highlighted. 

Operational readiness – challenges and opportunities 

David Stewart, project director, New Doha International Airport 

The impact of moving from a small, highly confined terminal facility to a new, state-of-the-art ATB is a challenge 

at many levels. The planning of the relocation logistics is significant. However the challenges extend to establishing 

the airport management team, employee training, overseeing of commissioning and testing, establishing the 

facilities maintenance team and addressing certification processes and requirements. Using the example of Doha 

International Airport as it exists, and how it will operate in its future new home, the requirements of AOR will be 

examined and discussed using practical examples. 

The Munich approach for high-performance hub control 

Nicolas Novacek, general manager operations, Flughafen München GmbH 

Munich Airport International opened its new passenger terminal, T2, in the second quarter of 2003, and is a joint 

venture between Deutsche Lufthansa GmbH and Flughafen München GmbH. With the opening of this new facility, 

we also implemented the Hub Control Center (HCC). The presentation will focus on these issues: background 

information on Munich Airport International; the philosophy of the HCC; the set-up, functionality, organization 

and workflow of the HCC; communication and IT systems used in the HCC and experiences after two years of 

operations; and the lessons learned. 

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Madrid/Barajas Airport Management Center: building a dream 

Angeles Varona, systems engineer, ISDEFE 

Madrid/Barajas Airport’s new challenge, doubling its capacity, requires the design and implementation of a new 

organizational model, which is the basis of the new Airport Management Center (AMC). The paper will present the 

AMC implementation project, putting the stress in the following areas: the new working concept definition and the 

re-engineering of the airport activities; the specification of new tools and procedures, infrastructure design, installation 

organization and control all needed to be in place to implement the new concept. This included the 

preparation of transition and contingency plans to set the AMC into operation. 

Part two: a practical look at aviation business opportunities, investments and incomes 

Lessons from the business world to airport planners 

Diego Rincón, associate, Booz Allen Hamilton 

Around the globe, airports have different roles relative to the communities they serve. Regardless of the function of 

the airport – recreational, hub, cargo or feeder – all airports face the same challenges regarding their future and 

growth. The presentation will explore the need for airports around the globe to function like a for-profit business, 

regardless of role, ownership or location, in order to succeed and often to survive. The focus will be on management, 

technology and business metrics as essential ingredients, taking examples from non-airport corporations 

and how those same ingredients should be translated to fit the airport planning and management world. 

Technical issues relating to private finance of passenger terminals 

Christopher Chalk, divisional director, Mott MacDonald Ltd 

Development of facilities at medium-sized airports is commonly carried out on a ‘BOT’ basis. Preparation of the 

project in a form suitable for external finance often puts forward a number of additional criteria that the designer 

and sponsor need to consider. The presentation will highlight some of the issues and pitfalls that can be encountered 

in such projects, so that documentation can be suitably prepared to minimize the approval processes. 

The impact of LCCs on commercial incomes and airport investment decisions 

Matthew Findlay, management consultant, Hornagold & Hills 

Regional airports (‹20mppa) continue to grapple with how to provide cost-effective infrastructure for airlines, 

while ensuring continuing activities provide a return to the airport operator. Airports continue to develop 

commercial income streams that support ongoing business growth, but have to cope with increasing competition 

from the same airlines that are looking to diversify their incomes to supplement low fares and declining yields. 

As LCCs diversify their revenues to incorporate ancillary incomes (i.e. airport parking), to what degree may 

these airlines be competing with the airport operator or have a detrimental effect on the airports ability to fund 

infrastructure development 

Capacity and revenue optimization of existing terminal facilities in an expanding, but also 

unstable, aviation sector 

Hein Baijer, senior airport planner, NACO BV 

Hans Mohmann, senior consultant, NACO BV 

The speakers have worked together on various airport and terminal projects that resulted in the increased productivity 

of airport facilities, including Frankfurt and Schiphol. We would like to share with the audience our thoughts 

on how to identify under utilized airfield assets including runways and aprons, increase their productivity, flexibility 

and revenue potential. Our presentation will focus on increasing apron and gate productivity, improve the utilization 

of the contact gate, suggest solutions for flow bottlenecks in the terminal (including optimal security check 

configurations) and enhance retail revenues. The presentation will conclude with a benchmark analysis of gate 

productivity of various airports, airfield productivity in terms of aviation and non-aviation (real estate) development 

and retail revenues. Based on this comparative study we will present a list of criteria that may help airport 

managers to measure and improve the utilization of their assets. 

Part three: methodologies for calculating capacity, quality and services and the revenues 

that can be earned from these values 

Airport process logistics and capacity management 

Jens-Dietrich Behne, senior consultant logistics, T-Systems GEI GmbH 

The recovery of the airport industry, driven by the growth of worldwide passenger and air traffic volumes, the 

introduction of the A380, new security regulations, and the difficulty of airport infrastructure to react in time to 

market changes forces airports to optimize their resources and to review their business processes to achieve 

maximum efficiency within the provided infrastructure. A new approach to airport business processes, airport 

capacity analysis tools and enhanced ICT solutions can help to mitigate the problems airports are currently facing. 

Quality measurement and services charters – the S.E.A. approach 

Marcello Fenzi, quality manager, Sea Milan Airports 

The presentation will begin by dealing with the general approach to quality for an airport operator, followed by 

the quality indicators specified by ENAC (the National Civil Aviation Body) and the relevant grouping. It will then 

consider the methodology adopted to collect the quality indicators; the sampling techniques in the statistical 

analyses, both for the actually measured indicators and for the quality perceived ones; and will also spend time 

dealing with the methods used for the poll. It will conclude by describing the process of controlling and verifying 

the data collected and computed in order to guarantee accuracy and agreement of the Service Charter Data by 

all stakeholders. 

Terminal capacity assessment – Indian experience 

Dharam Pal Singh, general manager (CP&MS), Airports Authority of India 

This presentation will evaluate the peak hour dynamic capacity and annual capacity of an existing air terminal, 

thereby assessing the requirements of a future terminal. Definitions like dwell time, service time, usable area, 

space standard, static capacity, dynamic capacity, etc, will be discussed along with the methodology used to arrive 

at the conclusions. 

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Determining optimum future airport parking requirements – a new approach 

Ronald Stehman, director of aviation parking services, HNTB Corporation 

This presentation outlines a new methodology that allows airports to project their true parking needs and to assess 

the financial feasibility of meeting the total need. Elements of this methodology account for users that divert to 

off-airport facilities, or change their mode of travel to the airport when they encounter full facilities on a recurring 

basis (as well as those that are able to park on airport). It enables an airport to project the number of hours any 

given number of spaces will be occupied – and so determine if the revenue gained will offset the cost of providing 

those spaces. 

Wednesday 22 March 2006 All day session: 1 

Terminal design and development 

More on airport city planning, bringing in the rail terminal (the first new US Rail Station 

in 70 years) and providing for the most important factor – the passenger 

7 

Part one: airport city planning – what it can bring to a community and the considerations 

involved for successful implementation 



Commercial side of Brazilian Airports: Rio de Janeiro’s Tom Jobim/Galeao International 

Airport 

Respicio Antonio Do Espirito Santo, professor and director, Federal University of Rio de Janeiro 

The presentation will cover an overview of the recent policies regarding commercial activities, airport branding 

plus non-aviation revenue generation of major airports in Brazil, with a focus on Rio de Janeiro Tom Jobim/Galeão 

International Airport (GIG). A survey was conducted in 2004 with approximately 500 residents of the Rio de Janeiro 

metropolitan area. It covered their views about non-aviation-related activities that could be implemented at GIG in 

such a way that it became not only a partner of the neighboring communities, but an option for services and entertainment. 

Lastly it covered practical suggestions on what could be done to increase non-aviation revenues at GIG. 

Airport city 

Jila Darabiha, director real estate division, Aeroports de Paris 

Right outside Paris, Aéroports de Paris is developing a special activity at Paris-Charles de Gaulle, Paris-Orly and 

Paris-Le Bourget for the real estate development of airport towns fully incorporated into the urban fabric of the 

Paris region and the European transport network. Our offer is geared towards the creation of value for companies, 

for the economy and the environment, and the sharing of all this value with our customers, their customers and 

all municipalities concerned. Over extensive land reserves we develop new districts, as well as strong added-value 

products, business real estate, and other facilities, such as aircraft hangars, cargo warehouses, congress centers, 

shopping and service centers and nurseries. 

Airport planning in the city planning 

Daniel Ruggiero, architect, Airport of Carrasco 

This presentation continues the line of thought previously developed regarding environmental problems and sustainability. 

Airports have become a symbol for a country’s inhabitants. It illustrates to foreign passengers the local 

values and the identity of the country, in this case a developing country, Uruguay and the Airport of Carrasco. It 

is difficult to show passengers the results of environmental issues, but to achieve a sanitary status will depend 

on what is happening with the noise, atmospheric contamination, sewage, water springs, and the environmental 

impacts on the city. These aspects must be considered in the planning and design of an airport, and illustrate the 

local values and identity of a country. The different airport subsystems impact the environment – in this case study 

the impacts are a swamp area, the water springs that connects with the beach, and of course, the capital city of 

Montevideo. The mitigation solutions for these impacts over the country heritage must be feasible in each case 

and for each subsystem. This work shows a case study and the mitigation solutions defining the ‘land use’ criteria, 

including airport in the city planning. 

Part two: can you make your connection Aircraft, trains and buses – all under one roof 

Vancouver International Airport development – balancing time, cost, need, and 

passenger experience by design 

Don Ehrenholz, director engineering projects, Vancouver International Airport Authority 

Michael McDonald, principal, Kasian Architecture Interior Design & Planning Ltd 

The presentation will focus on the process and architectural/design highlights of redeveloping an existing, fully 

operational airport to respond to significant increases in passenger volume while accommodating expectations 

and requirements of passengers for exceptional amenities, services, and clarity of wayfinding. The initial CAD$125 

million phase of the redevelopment brought a 1960s-era terminal building to world-class standard with highly 

advanced kiosk and express bag drop check-in facilities. This phase of the work was followed by the CAD$100 

million ‘Link’ building project, currently under construction, that will link the International Terminal to the 

Domestic Terminal, thereby creating a seamless airport building. The Link building also creates a new ‘front door’ 

to Vancouver International Airport, providing access to airline and airport administration through a soaring glass 

oval structure that will feature indigenous West Coast Native art. The Link building project will also accommodate 

a pedestrian bridge from a Rapid Transit station to be constructed as a separate phase. The final phase of the 

redevelopment will include an elevated Rapid Transit station to be integrated into the airport as a unique and 

standalone landmark element that will connect the airport with downtown Vancouver. 

Development and construction of the rail links to Heathrow Terminal 5 

John Oliver, project leader, BAA 

The presentation will review the development of the agreements necessary to allow construction of an extension 

to the London Underground Piccadilly Line and the heavy rail Heathrow Express link to Paddington. A proportion 

of the works are being carried out by PFI and PPP contractors who are upgrading London Underground and so 

| 6 |

the contract framework necessary to manage a very complex environment will be analyzed. The construction 

challenges of working on operating railways and one of the world’s busiest airports, and the design challenges 

imposed by such work will be highlighted. The presentation will address, in detail, the systems engineering 

approach and supporting processes used to integrate the new railways with the existing systems. System 

assurance is a critical activity and is vital to success and so the means of delivering an assured product to diverse 

stakeholders will be discussed. Ultimately the success of the project rests on the people, and the presentation will 

summarize the framework employed to provide a unique working environment. 

Transbay terminal/Caltrain downtown extension/redevelopment plan project: integrated 

transportation and urban revitalization 

Maria Ayerdi, executive director, Transbay Joint Powers Authority 

The Transbay terminal/Caltrain extension/redevelopment project includes the development of the first new US rail 

station in 70 years. The new station will be approximately 93,000m 2 and accommodate commuter and intercity rail, 

future high-speed rail, and local, regional, and intercity bus service. 110,000 daily passengers are forecast in 2020. 

Retail inside the new station will cover approximately 9,300m 2 . The project also includes the development of the 

surrounding 15.8 hectares with 3,400 new residential units, a hotel, and 5,500m 2 of retail development. 

Part three: finishing touches for the passengers should be the first considerations 

Customer service in an ever-changing environment 

Deborah Ostreicher, director of communications and customer service, Phoenix Sky Harbor 

International Airport 

Customer service is critical in today’s ever-changing and competitive environment. In short-haul markets, how 

can the terminal operator make the experience one that competes with the alternative – driving In the long-haul 

markets, what can be done to satisfy passengers and encourage them to plan their route through your airport 

Are there new and innovative strategies to increase satisfaction without significantly increasing terminal costs 

Find out what airports are doing across North America to meet today’s challenges and how these strategies can be 

applied at your airport. 

Unexpected encounters 

Yolanda Sanchez, director airport fine arts and cultural affairs, Miami International Airport 

Improving the experience of the passenger and making a statement about the destination are key goals in creative 

terminal design. How can the travel experience be made more memorable How can art provide a competitive edge 

among airports Although art has become commonplace in international airports, it does not always enrich the 

architecture or “bridge the gap between art for the cultural elite and art for the general public.” This presentation 

will provide an overview of the best public art airport projects in the last five years, with special emphasis on those 

projects integrated with architecture, offering an analysis of successes, failures and challenges. 

The emotional journey through an airport terminal 

Simon Brown, feng shui consultant, Simon Brown 

Moving through a terminal is a process. Passengers take a journey visiting the airport from curbside to airside and 

back again at his or her destination. There exists the opportunity to create an atmosphere that helps the passenger 

have a positive experience at each stage of the terminal. This is based on the feng shui concept that people respond 

to the atmosphere of a space emotionally. It is therefore possible to decide how you want passengers to feel in each 

part of the airport and design in the ideal atmosphere. This approach encourages passengers to maximize their 

use of the facilities. 

Ensuring complete accessibility for our airline passengers 

Ron Erickson, airport architect, McCarran International Airport 

At McCarran, our mission statement remains unchanged. Our pledge is to provide excellent customer service to 

our traveling public, including Americans with disabilities. Equal access for all...that is the intent of the Americans 

with Disabilities Act (ADA). This law provides the opportunity for some 50 to 60 million Americans to live independently, 

receive an education, travel, worship – in essence, live life to the fullest. At McCarran, we take tremendous 

pride as leaders in airport accessibility. During 2001, approximately 35 million passengers traveled through our 

airport. Representing the owner as airport architect, part of my responsibilities includes reviewing construction 

documents for compliance with ADA requirements. The US Department of Justice looks directly to the owner to 

prevent discrimination against people with disabilities. 



“Where’s my bag” – The baggage information revolution – from check-in to arrivals 




Part one: tracking the bag 

Airport of the future – departure, transfer and arrival, greeters and passengers, virtual 

video conferencing 

Arshad Khan, manager airport systems, Department of Civil Aviation 

International airlines worldwide have achieved significant growth in terms of the passenger throughput, aircraft 

fleet and most of the leading airports operate as a hub for their national carrier. In order to retain the same 

reputation, airports are moving forward in terms of passenger satisfaction. Home check-in facilities have been 

found favorable through several surveys that were carried out with greeters and passengers. Based on the existing 

facts we have concluded that the majority of greeters (especially family members) opted to have the facility to 

view the passenger alighting from the arriving aircraft, track them until they arrive at the visa collection center and 

then, if required, talk to them through the kiosk for any visa-related issue. 

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IT outsourcing and its impact on airport operations 

Thomas Schnalke, managing director, Flughafen-Düsseldorf GmbH 

Christian Jahncke, account director, SITA Inc 

One of the key challenges faced by airport operators is to improve services for tenants and passengers while 

reducing costs. As airports learn to manage their real estate more efficiently, the most economical way of expanding 

capacity, responding to passenger growth and improving operating efficiencies is to engineer simplicity and 

flexibility into the IT infrastructure. The DUS airport IT-outsourcing project demonstrates how technological innovation 

can deliver cost reductions and new business opportunities to an airport and its tenants. IT is a key business 

enabler underpinning airport operations and an effective means for improving all aspects of the business, 

including customer service. 

Innovations in baggage management – improving the customer experience 

Patrick Rary, program manager – baggage, Delta Air Lines 

This presentation will explore recent and future opportunities for improving baggage management and the overall 

customer experience related to baggage. From RFID options and new methods for accepting bags to improved 

tracing technology and recovery methods, this presentation explores where baggage management is headed in the 

coming years. 

Part two: the future of baggage systems 

Mechanization in baggage handling: first experiences with robot loading at Schiphol 

Airport 

Mark Hullegie, research and development of baggage handling, Amsterdam Airport Schiphol 

In May 2005 the first automated baggage loading system was installed at Amsterdam Airport Schiphol. The presentation 

will give an overview on the motivation and concept of Amsterdam Airport Schiphol to automate baggage 

loading and off-loading. It will show the results of the first nine months of operational experience with robotized 

baggage loading and the future planning for introducing mechanization on a larger scale at Schiphol. 

Integrating an explosive detection system into operational in-line baggage handling 

Richard Bee, senior project manager, Dallas-Ft Worth International Airport 

DFW International Airport has just completed the integration of 47 explosive detection screening (EDS) machines 

into four of its five active terminals. The integration was completed without impeding ongoing air carriers operations. 

The purpose of this presentation will to share ‘lessons learned’ by DFW International Airport during the 

planning, programming, design and construction phases of this program. 

Performances, flexibility and availability of a baggage handling system 

Stéphane Mazenq, engineer project manager, Toulouse-Blagnac Airport 

Christian Senechal, airports marketing manager, Alstef Automation SA 

To cope with the increase of the traffic, Toulouse airport chose a solution based on a DCV (Destination Coded 

Vehicle). Baggage will be collected from three terminals just behind the check-in counters, transported to a central 

screening hall to minimize the number of machines and operators, and then dispatched to their final destination. 

This system gives additional flexibility for check-in and chute allocation, and provides full redundancy for EDS and 

tomography machines while offering reduced transfer times and unmatched availability. Its design makes it easy to 

implement with minimum disruption in an operating airport. 

Part three: the RFID revolution – has it started yet 

Using RFID for automatic baggage handling and reconciliation at HKIA 

Yiu Fai Wong, head of technical services and procurement, Airport Authority Hong Kong 

Hong Kong International Airport has rolled out the automatic baggage handling and reconciliation systems using 

RFID since 1 August 2005. There are 500 RFID read points installed and 20 million RFID tags will be used every 

year. This presentation will provide you with an understanding of the RFID solutions and business cases on the 

HKIA’s baggage handling and reconciliation system, the practical challenges that were encountered during the 

HKIA’s RFID implementation and the valuable lessons learned in this large-scale RFID project will be shared. 

IT innovations in baggage handling controls 

Hank Deijkers, associate partner travel and transport, IBM Netherlands 

The increasing competition between airports and airlines require an increasing downward pressure on costs per 

bag, shorter connection times and higher service levels to the airlines and their passengers. This means lower 

IRRates, more flexible real-time management of the baggage system, full tracking and tracing, and providing all 

the tools for high quality operations. In this presentation IBM would like to discuss how IT innovations in controls 

could help the airport and the baggage system supplier to realize these requirements via new proven technologies 

and architectures like virtualization, self-optimizing and self-healing architectures, wireless, RFID, robotizing and 

visual baggage recognition. 

RFID and other technology solutions for improving security, productivity and customer 

service: a San Francisco International Airport case study 

Robert McKinley, vice-president business development, Alien Technology 

San Francisco International Airport has installed one of the most robust and comprehensive checked baggage 

inspection systems in the world. This system is now capable of inspecting over 75,000 bags per day using stateof-the-art 

CT technology. This installation has also been an exercise in integrating and deploying the appropriate 

technology to ensure even greater efficiency. RFID is a prime example of using new technology effectively. RFID 

provides airports and airlines with an opportunity to increase the visibility of materials moving through their 

systems and has the potential of providing profound improvements in their business processes. 

RFID – hidden potentials beyond baggage tracking 

Stephan Poser, industry segment manager transportation, retail and services/solutions, 

Siemens Business Services 

RFID technologies have long been looked upon only from the perspective of improved baggage handling, which 

has not yet achieved a major breakthrough because of cost and transformation reasons. The technology, however, 

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holds plentiful possibilities in asset tracking, localization of vehicles and passengers, faster passenger processing, 

etc, which shall be highlighted in the presentation. Specifically targeted and smaller scale RFID implementations 

can produce quicker returns on investment and process improvements than baggage implementations because 

they can be implemented ‘made to measure’ and without side effects on routes, networks or the entire air transportation 

system by individual customer decisions, and can therefore help revive the discussion about the 

feasibility of RFID technology in airports. 

Wednesday 22 March 2006 Morning session: 3 

Planning for the future 

This session has been organized 

in association with IATA 

In today’s world, airlines and airport authorities are looking to improve the level of return from their investments. 

Teamwork is the key to ensuring that their respective businesses flourish. Both parties are seeking to obtain 

operational efficiency improvements, capacity enhancements, value for money, economies of scale, improved 

but reliable service levels and quality infrastructure – but not at any price. Increasingly CAPEX programs need to 

be explained, justified, controlled and prioritized. Short-term development programs need to consist of modular, 

functional, flexible and expandable project solutions that form part of a cohesive, sustainable, master-plan 

strategy. This session will review past experiences, explain lessons learned and highlight potential pitfalls so 

that future requirements can be more easily and readily accommodated. 

The persons participating in these sessions have a wealth of airline/airport experience and all actively participate 

on IATA Airport Consultative Committees around the world. 

Part one: learning from the past 


Colin Spear, assistant director airport development, IATA 

London Heathrow – from tents to T5 

Speaker to be announced 

Airport planning 101 for politicians 

David Inglis, assistant director airport development (Asia Pacific), IATA 

As senior politicians in most countries get involved with airport expansion projects, they should have an 

opportunity to learn about basic airport planning. This presentation will look at several airport projects in the 

Asia Pacific region and review how politicians have influenced the outcome of the project for better or worse. 

Airport development from three different perspectives (airport authority, base carrier, 

consultant) 

David Stewart, project director, New Doha International Airport 

Part two: looking to the future 

Base carrier requirements 

Simon Arthur, British Airways 

Simplifying the business 

Eric Leopold, project manager – barcoded boarding pass, IATA 

IATA’s priority is ‘simplifying the business.’ Three out of the five projects under that initiative focus on airport 

implementations: Common Use Self-Service (CUSS) kiosks; BarCoded Boarding Pass (BCBP); and Radio Frequency 

ID (RFID) for bag tags. These projects help improve customer services and reduce costs for the whole industry. 

Managing airline-airport relationships 

Joe Sulmona, associate consultant – InterVISTAS Consulting Inc 

In today’s fast-changing aviation marketplace, industry and governments need to work together to find creative 

solutions to meeting end-customer needs. This requires the continuing evolution of the relationships between 

airports and their airline customers. Airports that pursue development of robust business plans supported by 

flexible master plans are likely to better weather the uncertainty associated with ongoing airline fragmentation, 

consolidation and even future multi-modal business models. At the same time, airlines will need to reshape their 

strategies in dealing with airports, given the realities and constraints arising from local stakeholder demands. This 

presentation will discuss how to avoid future conflicts by learning the lessons from successful, and not so successful, 

efforts to manage airport and airline relationships. 

A380 airport compatibility 

Speaker to be announced 

Wednesday 22 March 2006 Afternoon session: 4 


The know-how and technology through which acts of unlawful interference can be detected or deterred is 

constantly being developed and enhanced to meet new assessments of the threat. In addition, lessons learned 

and applied from experience and technology of other types of safety and security. This part of the security session 

will be devoted to the impact of such developments on passenger terminal operations. 

| 9 |





Peter Wilkins, aviation security consultant 

Logical placement of biological security access devices 

Robert Smallback, director, Southwest Florida International Airport 

This presentation explores how biometric devices could assist an airport in meeting a variety of challenges. A 

solution for secure entry may not be the best device to use when your need is to efficiently process passengers. 

The logical use of biometric devices as single solutions and as component in an integrated solution providing a balanced 

system will be explored. Different biometric devices are best for identification, or to support efficient entry, 

or as an investigative tool. Biometric system integration will also be discussed, and it will be possible to develop a 

logic set that will help you decide if investing in biometrics is right for you and your business. 

IRIS – the faster way to clear immigration 

Pat Abrahamsen, IRIS strategy and development manager, UK Immigration Service 

IRIS (Iris Recognition Immigration System) is being introduced to enable regular travelers to clear immigration 

quickly and securely. IRIS is an accurate way of identifying arriving travelers without the need to queue up and be 

seen by an immigration officer on each arrival in the UK. Immigration staff will therefore be free to concentrate 

on other passengers. Eligible passengers enroll on the scheme in the departure lounge of UK airports and for the 

period of their immigration entitlement they can enter the UK using an automated barrier. The key to IRIS is iris 

recognition, an accurate and reliable biometric that allows for fast and secure identification. 

Security: an operational and customer focus 

Josh Weiss, airport operations and strategy director, Delta Air Lines 

This presentation will focus on recent security changes and their impact on customer processing times, self-service 

automation, and customer and airline costs. Technology and process improvements that have enhanced security 

and promoted compliance, while also improving the customer experience, will be highlighted, and the landscape 

within the USA, as well as in extraordinary security regions will also be discussed. 

Making passenger and security processes more efficient 

Rico Barandun, business development aviation security manager, Swissport/Checkport 

In the last few years several new technologies have emerged that can be integrated into airport and airline processes, 

but what is the best way to do this Swissport is taking initiatives to increase the efficiency of passenger and 

security handling with various trials to integrate the ideas of simplified travel. The single approach of just an airport, 

an airline or a regulator does not work and we need to look jointly at the processes with all involved parties. 

Airport architectural innovations for 21st century security and customer service 

Patrick Abeln, director of aviation, El Paso International Airport 

In August 2004, the El Paso International Airport opened one of the first terminal additions in the USA that 

is designed to meet post-11 September 2001 security needs. The addition provided a Consolidated Security 

Checkpoint in an innovative configuration and architectural setting that not only expedites the screening process 

but also provides an environment that allows substantial passenger comfort. Passenger waiting times, even in 

peak periods, have been reduced to less than 10 minutes. The design also includes a meeter/greeter area that 

allows visitors a view of the airfield while waiting for arriving passengers. The project was a collaborative effort of 

a talented architect, airline managers, airport staff, and federal security officials. The result is a highly functional 

facility with an exceptional ability to serve the public. 

10 years after the terminal fire – the lessons learned 

David Herriman, head of crisis management, Düsseldorf International Airport 

A description of the causes and effects of a fire that cost 18 lives. The areas for exploration are: practical business 

continuity – the measures the airport took to be able to continue flight operations while losing its terminal; terminal 

safety – the safety measures put into place, the problems encountered in the implementation and their effects; 

crisis management and the lessons learned at Düsseldorf International Airport. Dealing with future challenges 

while maintaining a safe terminal environment for both passengers and staff. 

Advanced simulation technology applied to passenger terminal safety and security 

Dr Carl Berkowitz, professor and director, Florida Atlantic University 

Passenger terminals are facilities for both commercial and military transportation activities and their safety and 

security is essential to nation’s economic well-being. It is therefore critical to have the ability to conduct comprehensive 

safety and security analysis of these facilities. A key analysis tool is advanced simulation technology that 

depicts (either 3D or 4D) terminal access and vulnerabilities in a virtual real-time format. This technology addresses 

the vulnerabilities of passenger terminals by using virtual simulation to address the uncontrolled access that 

can result in breaches of safety and security. This virtual simulation is able to replicate the entire infrastructure 

and transportation activities through a photo-realistic digital real-time presentation of both existing and alternative 

future conditions. Through this simulation, the terminal is able to identify vulnerabilities, create realistic scenes 

for examination, view elevations at multiple eye-points, and evaluate advanced technologies (digital camera, 

geo-positioning, laser systems, acoustical fencing, intelligent transportation systems, and other devices). This 

technology also allows for the development of surface and aerial scenes in order to evaluate incident response 

training, conduct table top exercises, train management personnel, and more effectively develop transportation 

security systems. 


Airport concessions 

Part one: what’s new – the latest airport concessions program developments from 

around the world 

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Eric Peterson, principal, Architectural Alliance 

Frank Gray, managing director, C.P.I. (Concessions Planning International Ltd) 

Schiphol’s latest food and beverage concessions development 

Walter Seib, managing director, HMS Host Europe 

The latest food and beverage concessions development at Schiphol Airport is the Schengen Lounge, Lounge 1. 

We will look at the overall picture for Lounge 1 and include some data regarding performance. 

City of neighborhoods 

Howard Bohan, director, properties and concessions, Greater Toronto Airports Authority 

This presentation will describe the conceptual development and implementation of the retail plan for the first stage 

of the new Terminal One at Toronto Pearson International Airport, which was opened in April 2004. It will also 

describe the effectiveness of first stage retail and the conceptual development of second stage retail plan (opening 

January 2007). 

Phoenix Terminal 4 

Paul Blue, deputy aviation director for business and properties, Phoenix Sky Harbor 

International Airport 

Part two: retail driven terminals – after years of fighting for proper accommodation and 

inclusion, are we starting to go too far 

How far is too far 

Andrew Harrison, commercial director, Manchester Airport 

Key questions that will be addressed: no clear industry benchmarks; no clear industry income comparisons; 

justification of the business case; basic principles; and risks in the future 

Planning for commercial success – Hamburg Airport’s new shopping plaza 

Dr Thomas Immelmann, director, commercial development, Hamburg Airport 

In between two state-of-the-art passenger terminals, Hamburg Airport is planning for a building devoted to commercial 

purposes, which will open in 2008. The presentation will give a summary of the commercial philosophy, the 

preparatory market survey and the detailed planning process to allocate the best spaces for commercial use. 

Part three: facets of concessions 

Airport concession programs – meeting carrier (and customer) needs 

Julien De Schutter, vice-president – airport marketing, The Calgary Airport Authority 

How the concession program at Calgary International Airport meets the needs of the consumer, while meeting the 

needs of the operating carriers. 

Do small operators have any business in airports 

Erin Clarke Humphreys, president, Enroute Massage & Spa 

Do small operators have any business in airports With the growing influx of street brands into airports, and 

travelers trusting the names they know, can new entrants be successful 

Buying shoes at 5.00 a.m. – the psychology of the long-haul shopper 

Steve Collis, managing director, JHP Design 

Airports are like casinos – as soon as you cross that magic threshold the money in your pocket turns into chips, 

it is all committed, you are no longer in control and, best of all, you do not feel guilty when it is all gone… 

Advertising – creating a look and an income 

Phil Weake, managing director, airport and transport advertising consultant, Compass 

International Media, UK 

Thursday 23 March 2006 Morning session: 1 

Terminal design and development 

7 

– the designer’s load is never easy and has many factors that must be attributed to any 

single area of a project 

Part one: advice, manuals and cooperation 



Can designers anticipate the future of passenger terminals 

Dominique Chavanne, architect projects director, ADPi 

From selected airport examples, the presentation will first focus on the comparison between development 

schemes proposed by some of our predecessors with development projects finally completed. A designer’s 

responsibility is to reconcile the uncertainty of the mid-term future to design and build large infrastructure 

projects. The presentation will then try to determine how a designer should take advantage of past experiences 

for the future and, beyond this attempt, how they should have free reign to adjustment to unexpected needs 

and requirements. 

| 11 |




How well does the IATA manual encourage the development of world-class airports 

Alan Lamond, aviation director, Pascall Watson Architects 

Airport terminals consist of a series of highly complex inter-related processes. The IATA airport development 

reference manual is undoubtedly the industry’s most important design guide based upon the consolidation of best 

industry practice. However the very complexity of an airport’s processes inevitably entails a variety of interpretations 

and as a consequence can permit unscrupulous, self-serving manipulation of the design standards. This 

paper exposes, with specific references to different arrangements for the key passenger processing functions 

within international terminal developments from Heathrow Terminal 5, to Abu Dhabi, Trivandrum (India), both the 

benefits and shortcomings arising from application of the design standards. 

Heathrow Terminal 5 

Nigel Wooding, architect, YRM Architects, Planners & Designers 

The design contribution from the airline – how has British Airways influenced the design of Terminal 5 

The presentation will look at some of the innovations that have been made possible by the close working 

partnership between British Airways and BAA, through setting up a colocated and integrated design team. 

It will cover how capacity has been enhanced, new operational practices will be introduced, journeys better 

integrated, the differentiation of premium passengers, developments in ‘e’ check-in and a joint vision for shared 

staff accommodation. 

Part two: special considerations for different locations – case studies 

The new Tianjin Binhai International Airport 

Anthony Mosellie, partner, KPF 

The new airport for China’s fourth largest city. The international design competition will be reviewed, with 

particular focus on the importance of blending 21st century planning and design with local culture. 

The King Abdulaziz International Airport development project in Jeddah, Saudi Arabia 

Samir Eshky, project manager, Civil Aviation Authority 

The presentation describes the phases of the development in terms of ongoing activities, such as the airport 

master plan, airfield upgrade, project management, terminal complex design, and construction phasing works. 

Skylink ‘The Transfer Engine’ 

Peter Mayerhofer, project manager VIE Skylink, Vienna International Airport plc 

Vienna, as the hub to Central and Eastern Europe, will have to cover all different passenger flows of EU Member 

States versus Schengen Member States, which will provide challenges to the planners and operators of the new 

terminal to support different requirements. State borders for car and train traffic usually handle just one type of 

traffic (e.g. Schengen or Non-Schengen). An airport is located in the middle of a state and will therefore have to 

deal with different types of passengers. Furthermore, security rules will create additional types of passengers, 

which will require further alternative handling through specialized flows through the terminal. VIE Skylink will 

cover them all to support Vienna’s hub role. 



“Where’s my bag” – the baggage information revolution – from check-in to arrivals 




Part one: baggage system diagnosis. How to prevent and cure problems in your 

baggage system. 

How well do you know your baggage system 

Barry Collum, consultant, BDC Consultants 

By default we all like to think that we have a full understanding of the baggage systems we are responsible for. 

However over time things can change, inherent knowledge can be lost if the original team moves on or retires, 

the market changes (11 September 2001, SARS), the capacity demand increases, the reliability decreases and the 

technology improves (self-service check-in) to name but a few. How can we get ‘a handle’ on all these issues to 

ensure that we are in the driving seat and in control of our present and proposed future baggage systems BDC will 

explore some of the techniques they have introduced from other industries and developed over the last 10 years 

specifically for the aviation market at some of the world’s major airports. 

The real simulation, PLC emulation 

Mike Goodwin, managing director, Deneb Australasia Pty Ltd 

This presentation discusses the challenges and benefits of using a baggage handling system (BHS) simulation as 

a virtual test environment for PLC logics. Based on simulation software, the presentation will demonstrate a PLC 

controlling the simulation and the interface between the PLC and a simulation model. Submodels are automatically 

generated in BHSS so the emulation can be performed for individual resources or PLCs within a larger BHS. The 

emulation software has been developed as part of a cooperative research project between Deneb Australasia and 

Deakin University of Geelong, Australia. 

The importance of thorough testing and commissioning of complex baggage handling 

systems 

Larry Studdiford, north-east regional director, CAGE Inc 

Throughout the course of a major terminal design and construction project, there exists a trend to compress the 

back end of the overall schedule to maintain established completion dates, resulting from construction delays, 

scope creep, financial burdens, etc. Due to the necessary building installation sequencing, the baggage system is 

typically the last component to be installed, thereby suffering the consequences of schedule compression. We will 

| 12 |

analyze the necessity of not compromising the detailed baggage system commissioning phase through a number of 

case studies from both perspectives: projects where the testing schedule was compressed, and those where it was 

given sufficient time. 

Part two: panel discussion with the speakers and audience 

A moderated panel will provide time for exploration of airport and airline baggage handling and information technology 

subjects through an open, interactive dialogue between all speakers and session attendees for these areas 

over the past days. 


Airport concessions 

Part one: Concession design – the latest in airport concession design developments from 

around the world 



Frank Gray, managing director, C.P.I. (Concessions Planning International Ltd) 

Impact of design on the consumer and the shopping experience – retail design comparing 

the High Street with airport shopping 

Mick Kent, partner, Kinnersley Kent Design 

Drawing examples from the High Street, particularly department store retailing, showing how design within this 

environment impacts on shoppers’ ability to navigate the store and circulate the space. A demonstration on how the 

store environment works to create an ambience that is appropriate for the customer, the product and the brand. 

The presentation will look at how customers shop in store and how the environment should respond. 

A retailers’ view of design 

Michael Mullaney, senior vice-president – business development, Hudson Group 

Brand name retail versus themed, sense of place retail 

Rosemarie Rawson, associate, Transystems 

What type of retail will captivate the traveling consumer Branded, national concepts or themed, sense of place, 

unique retail Each strategy has its pros and cons that will be evaluated by looking at the various components that 

make up retail space, such as signage, lighting, layout, materials and storefront designs. We will also delve into the 

concept of retail courts, that is, multiple-concept retailing under one roof. 

Minneapolis-St Paul International Northstar crossing expansion 


In 1997, Minneapolis-St Paul grabbed airport industry headlines with its internationally award-winning concessions 

program. Since then, MSP has remained solidly at the pinnacle of surveys and rankings for this achievement 

in North America. Building upon this success, the airport is in the process of completing a massive expansion and 

revamping of the program. This presentation will explore the evolution of MSP’s program and latest additions. 

Part two: panel discussion with the speakers and audience 

A moderated panel will provide time for exploration of airport and airline retail and concessions programs, 

planning and design subjects through an open, interactive dialogue between all speakers and session attendees 

for these areas over the past few days. 

‘‘The Passenger Terminal Expo 2005 conference was an outstanding 

opportunity to network with peers from other airports around the world, as 

well as to meet and interact with some of the world’s best airport terminal 

designers and planners. A well-balanced schedule of presentations and a 

superb exhibit hall made it a complete and valuable experience’’ 

Alan Gluck, deputy director, Office of Commercial Management, Maryland Aviation Administration, USA 

‘‘Well done for organizing a well-structured conference with an interesting 

and informative range of speakers on a wide range of topical themes. 

I found the conference to be time well spent’’ 

Paul Fairbairn, development strategy director, BAA Plc, UK 

‘‘An excellent opportunity to share ideas and to obtain knowledge 

concerning new technologies’’ 

Klaus Mangels, general manager baggage processes, Lufthansa German Airlines, Germany 

‘‘In 2005 it was a great experience, there were many high level attendees 

from around the world. Great success!’’ 

Peter Trautmann, chief operating officer, Munich International Airport, Germany 

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Access Keyboards Ltd 

ADPi 

Aéroports de Paris 

adp-telecom 

AENA 

Aeriam Technologies 

AGTA (Record Portes Automatiques) 

Air France 

Airport Research Center GmbH 

Alcatel 

Alphacim 

Alstec Ltd 

Altius Consulting Experts 

Architectural Alliance 

AREP 

ARINC 

Automatic Systems SA 

AviaVox BV 

AXA Power APS 

Axima Services SA/NV 

Beijing Kanghuier Electronic 

Technology Pty Co Ltd 

Boon Edam Holdings BV 

Bosch Security Systems BV 

British Airport Services & 

Equipment Association (BASEA) 

British Airports Group (BAG) 

Brunner GmbH 

caddie sa 

Checkport 

concept eleven 

Conrac GmbH 

Corus Building Systems 

Dampa 

Danish Export Association 

De Boer 

Densitron Ferrograph Ltd 

Desko GmbH 

ECADI 

Elason – Lem 

ELSAG 

Entro Communications 

Erlau AG 

ESP Limited 

ESRI – Environmental Systems 

Research Institute, Inc 

Euro Delta SA 

Fabricom Airport Systems 

F+D GmbH 

Ferfor SA 

Figueras International Seating 

FKI Logistex 

FMC Jetway, Inc 

FS Walker Hughes 

Gate Technologies Ltd 

GDS SpA 

GMT Sp. z.o.o. 

Grenzebach Onero GmbH 

Gunnebo Entrance Control AB 

Herbert 

Hoeft & Wessel AG 

HP Imaging & Printing Group 

Hummel GmbH u. Co 

IATA 

IBM 

ICTS Europe Holdings BV 

IER 

Iiyama Deutschland GmbH 

IKUSI Angel Iglesias SA 

IMAT 

Imtech IT 

Incontrol Enterprise Dynamics 

Indal Technologies, Inc 

INECO 

Infologic 

INFORM 

Ink Limited 

Instore Kids Corner 

Intermec Technologies 

Inter-Roller Engineering Limited 

ISDEFE 

Kaba Gallenschuetz GmbH 

KLM Systems Services 

KS Airportservice 

Kusch + Co Sitzmöbelwerke 

GmbH & Co KG 

LG Chem Europe 

Lifetech SA 

Lindner Aktiengesellschaft 

Lyngsoe Systems A/S 

Matteograssi SpA 

Moroso SpA 

Novar Airport Technologies 

Optima Printsystems AG 

Pascall + Watson 

Philips Fimi 

Portec Group International 

Proavia 

Real Time Engineering 

RESA Airport Data Systems 

Reveal Imaging Technologies, Inc 

RHS Italia Srl 

Rimex Metals UK Ltd 

Rochford Thompson 

Sagem 

SDM Protect 

Seal & Go BV 

Seilern-Aspang GmbH 

Silvester Tafuro Design, Inc 

Simcon 

Simcore 

Simtra AeroTech AB 

SITA 

Smart Approach 

Smiths Detection 

Sofreavia 

Steria 

Stratime 

Studio Anttie OY 

SureScan Corp 

Symbol Technologies 

TEAM 

Tensator Limited 

The Boeing Company 

The Manser Practice 

Thorn 

ThyssenKrupp Airport Systems SA 

Transinform-Terminal Ltd 

Transoft Solutions (Europe) BV 

T-Systems GEI GmbH 

UFIS Airport Solutions GmbH 

Ultra Electronics Airport Systems 

Unimark, Inc 

Unisys 

Vanderlande Industries 

Via Guide GmbH 

Vidtronix 

Vinci 

VisioWave SA 

Vitra International 

Wanzl GmbH 

YAP – Your Attention Please BV 

Zoeftig & Co

CONFERENCE (with exhibition) 

REGISTRATION FORM 

REGISTER ON-LINE AT www.passengerterminal-expo.com 

Fax to: +44 (0)1306 877411 

SECTION 1 

Complete and return this form to receive your conference or exhibition badge. 

See back cover for mailing address 

A duplicate badge will be available on site should you not receive it prior to the event. 

All passes will provide open access to all sessions on the day/s that you tick (✓). Coffee breaks, 

lunch and the exhibitor hall buffet party (if applicable) on those days are included in the rate. 

■ I confirm my place for a three-day open conference pass 

£765 inc. VAT/tax, US$1,395, Euro1,145 inc. tax. 

■ I confirm my place for a two-day open conference pass 

£565 inc. VAT/tax, US$1,025, Euro845 inc. tax. 

■ I confirm my place for a one-day only conference pass 

£335 inc. VAT/tax, US$615, Euro505 inc. tax. 

If you choose either a two-day or one-day pass, please select which day/s you 

will be attending: Tue 21st ■ Wed 22nd ■ Thurs 23rd ■ 

BOOK BEFORE 1st December 2005 AND RECEIVE 15% DISCOUNT 

DISCOUNT 

All rates are fixed against averaged 

currency values and are not subject to change. 

15% discount valid until 1 December 2005. 

15% discount will be subtracted from the price 

shown by our accounts department upon receipt. 

Please send me 

■ FREE EXHIBITION ENTRY PASS 

■ STAND BOOKING INFORMATION 

■ Tick ✔ for your free exhibition only badge 

SECTION 2 

❏ I will require a formal letter of invitation to obtain a visa 

Please print clearly and complete all of the following information: 

Name:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Job title: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Department: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Company:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Address:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Post/Zip code: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Country: 

Telephone: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fax:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Email: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Website: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Type of organization – please specify:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Conference delegate payment 

PTX SECTION 3 

❏ Please invoice 

❏ I enclose a cheque/banker’s draft for US$ £ Euro 

payable to UK & International Press 

❏ Please debit my Visa/Mastercard/JCB/ American Express card for the amount of 

£ 

Expiry 

Date 

Name on card:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Signature:.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Date:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

For conference delegates Your invoice will be issued in January 2006 

Please Note: 

All conference attendees will receive access 

to all graphic presentations, presentation 

summaries (text – 1,000 words minimum) and 

contact details of all speakers who agree to 

supply this information for release after the 

event. 

Liability Note: 

Passenger Terminal Expo and UKIP Media & 

Events do not accept liability for any loss of, 

or damage to, the personal effects of attendees 

to the event. We reserve the right to 

cancel, defer or modify the event proceedings 

without prior notice. 

Cancellation of Conference Registration 

Policy: 

We must receive all cancellations in writing 

prior to the event. The following numbers of 

days indicate the timescale and monies due 

for different cancellation periods. 

Cancellations received: 

More than 30 days prior to the event – full 

refund/no payment due. 

More than 14 days and up to 30 days prior to 

the event 50% refund/50% payment due. 

14 days or less prior to the event – no refund/ 

full payment due. 

Substitutions can be made in writing up to 

seven days prior to the event.

your arrangements 

THE CITY 

Like many of the world’s leading cities Paris is a 

fast and vibrant city, by day and by night. Although 

a modern and constantly evolving city, Paris is 

renowned for its architecture, culture and fashion 

– just three of the reasons it remains one of the most 

visited cities in the world. 

Visit these websites for more information: 

www.parisinfo.com – www.france.com - 

www.francetourism.com – www.paris-ile-de-france.com 

TRAVEL 

THE VENUE 

Air travel 

Paris is one of the world’s major aviation hubs with 

over 200 national and international airlines flying from 

CDG and Orly Airport to over 120 countries around 

the world. Both CDG and Orly Airport are linked to 

the exhibition center by the RER – the suburban rail 

network. CDG Airport is approximately 5-10 minutes 

away from the exhibition center by either RER or taxi. 

Orly Airport is about 50 minutes from the exhibition 

center by RER. 

PARIS-NORD Villepinte Exhibition Centre – Hall 2 

Parc d’Expositions PARIS-NORD Villepinte 

BP 68004 

95970 Roissy 

CDG Cedex 

Paris, France 

Tel: +33 1 48 63 30 30 

www.expoparisnord.com 

Aéroports de Paris (ADP): www.aeroportsdeparis.fr 

RER travel information: www.ratp.com 

VISA REQUIREMENTS 

RAIL travel 

road travel 

The three main train operators that have high-speed 

direct links to Paris are: 

1. Eurostar operates high-speed trains to the UK 

(London Waterloo): www.eurostar.com 

2. SNCF–TGV operates high-speed trains in France: 

www.sncf.fr 

3. Thalys operates high-speed trains to the 

Netherlands, Belgium and Switzerland: 

www.thalys.com 

Situated to the north east of Paris, the exhibition 

center is located just off the A1. The A1 is one of 

the road arteries into Paris and links directly to 

motorways to Belgium, Germany, Luxembourg, the 

Netherlands and the UK. 

Visit these websites to plan your route by road: 

www.mappy.com – www.rac.co.uk 

You can find out if you require a Visa to enter France 

via the French Embassy’s website, which also 

provides details of what documents are required 

when filing for a Visa. 

www.diplomatie.gouv.fr 

HOTEL INFORMATION 

Please visit the hotel section of 


Weather in FEBRUARY 

The average temperature is 10ºC/50ºF 

CONTACT DETAILS 

PASSENGER TERMINAL EXPO 2006 

UKIP Media Events, Abinger House, Church Street, Dorking, Surrey RH4 1DF, UK 

Tel: +44 (0)1306 743744 Fax: +44 (0)1306 877411 Email: p.scoble@ukintpress.com 

Register on-line at: www.passengerterminal-expo.com

BOOK ON-LINE - Passenger Terminal Expo

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