Download - Passenger Terminal Expo

CONFERENCE PROGRAMME29, 30, 31 MARCH 2011 | BELLA CENTER, COPENHAGEN, DENMARKTHE WORLD’S LEADING INTERNATIONAL AIRPORTTERMINAL CONFERENCE AND EXHIBITIONHOST AIRPORT200+EXPERT Airport andAirline Industry Speakers850+ConferenceDelegatesIATA DAY12ConferenceSessionsAWARDSSpeakers and conferencedelegates include airportpresidents and CEOs,directors, managers andtheir teams - creatingan excellent mix ofknowledge and insightson every level and fromall over the world!RECORD NUMBERS REGISTERING FOR OUR BEST CONFERENCE EVER!THIRD EDITIONCONFERENCE | EXHIBITION | AWARDS | SITE TOURS | RECEPTIONS | NETWORKING

WELCOME29, 30 & 31 March 2011 @ 08.00hrsRefreshments on arrival each morning, conference delegate registration and badge collectionOPENING HOURSREGISTRATION CONFERENCE EXHIBITIONDay 1 29/03/11 08.00 08.45-17.30 10.00-19.00Day 2 30/03/11 08.00 09.00-17.30 10.00-18.30Day 3 31/03/11 08.00 09.00-14.00 10.00-15.00OPENING DAY PARTY!29 MARCH 2011 - 17.30-19.00AIRPORT TOURS UPDATEA selection of airport tours lasting about an hour will beavialable on a first-come, first-served basis followingthe conference on Thursday 31st March. If you areleaving that day, you can incoporate a tour before you flyhome! Details will be advertised soon.IATA will be hosting the PassengerTerminal EXPO 2011 opening dayexhibition hall party with drinks,canapés and excellent networkingopportunities. Everyone is welcome!Sponsored byREGISTER for the conference today and be the first tohear about tour registration.www.passengerterminal-expo.comWWW.PASSENGERTERMINAL-EXPO.COM

CONFERENCE STREAM SYNOPSES AND PANEL DISCUSSIONSFor more information and expert speakers, goto the corresponding page for the conferencestream, which can be found on page 1.All conference streams include extra time forquestions from the audience and discussion – sobe ready with your questions!DAY 1 29 MARCH 2011Airport Concessions and Business DevelopmentIn today’s aviation industry it is increasinglyimportant for airports to maximise revenues inorder to remain competitive. There are manyways for management to do this, but planning andrevenue diversification are key. This session willshowcase high-profile case studies from aroundthe world. Delegates will learn how airports arestrengthening relationships with airlines, and hearcase studies on improving the retail experiencefor passengers. This session is a must-attendfor any anyone who wants to hear about lessonslearned from around the world. Speakers includeTom Ruth, President & CEO, Halifax InternationalAirport Authority; Olle Sundin, Managing Director,Swedavia; and John Holland-Kaye, CommercialDirector of BAA Airports.PANEL: Long-term strategies for commercialsuccess• The CEO’s influence in driving revenue• Ways to maximise revenue outside the terminal• Measuring and using the information you receive• Sharing information with tenantsPANEL: Creating the right mix to capture thepassenger’s imagination• How travel retail is evolving – is it a shoppingcentre or a transportation centre?• Integration of concessions so that all operatemore efficiently• Advice for establishing a better relationshipbetween airports and their business partnersAirport Design, Planning and DevelopmentPassenger numbers at airports around the worldgrew during 2010 and are expected to increasegreatly over the next 10 years. With this in mind,airport development has never been moreimportant. Capacity planning, terminal layout andstakeholder management are all key to successin this area. This session will cover everythingfrom modernisation, intermodal transport andimproving passenger experience, to environmentalissues, new industry legislation and dynamicmaster planning. Delegates will hear aboutprojects that have faced many different challenges,including how Kuala Lumpur developed a nextgenerationhub to meet the needs of domesticand international passengers, and how thePort Authority of New York and New Jersey isredeveloping a facility within a highly constrainedarea. Speakers include Kosaburo Morinaka,President & CEO, Narita International AirportCorporation; Bashir Ahmad Abdul Majid, ManagingDirector, Malaysia Airports Holdings Berhad; andDeclan Collier, Chief Executive, Dublin AirportAuthority.PANEL: Leaders’ Forum: How to mould the futureof your airport – overcoming the obstacles• Effective facility master planning• Flexibility during changing conditions• Gaining public and political (with resultingfinancial) support for our workAirport Environment and SustainabilitySplit into three parts, this session will examinecorporate social responsibility, the community’srole in sustainability and the future of sustainabilityat airports. Presentations from around the worldwill detail how airports have risen to the manychallenges with regards to meeting environmentalrequirements. Topics covered include the needto address the concerns of local communities,sector-specific sustainability requirementsand the varying demands of small and largeairports. With presentations from San Diego andToronto, delegates will learn about sustainabilityimplementation and stakeholder engagement.The session will also address the future ofsustainability, with Munich Airport detailing itstargets and vision for sustainability, BrusselsSouth Charleroi discussing its aim to become agreen airport while increasing passenger numbers,and Seattle-Tacoma International outlining itssustainability plan for the future. Speakers includeMichael Wühle, Vice President EnvironmentProtection and Management, Sustainability,Munich Airport; Didier Hamon, Environment andSustainability Director, Adviser to the Chairman &CEO on CSR, Aéroports de Paris; Matt Harris,Senior Director, Executive Office, San DiegoCounty Regional Airport Authority; Henrik PeterJørgensen, Vice President, Communication,Copenhagen Airports; and Randy McGill, GMEnvironmental Stewardship, Greater TorontoAirports Authority.Aviation Security (AVSEC)Natural disasters, man-made incidents and thethreat of terrorism are a few examples of themany risks that airports face on a daily basis.This session will examine the experiences ofairports worldwide, and will showcase casestudies from the USA and Israel, as they work tostay one step ahead while continuing to providehigh-quality customer service. Issues covered willinclude a comparative analysis of criminals andterrorists, response versus prevention, the use ofearly warning signals, tactical intelligence, newtechnology, behaviour pattern recognition andfuture-proofing security procedures. Two paneldiscussions will debate the differences betweennations regarding security policies and procedures,and methods for dealing with emerging threats.Delegates will learn about different approachesto tackling aviation security, terrorism and crime.Speakers include Aaron Batt, EuropeRegional Director, Transportation SecurityAdministration (TSA); Dick Heimans, Headof Sector – Counter-Terrorism, EuropeanCommission; Andrew Blackwell, Head of Securityand Resilience, Virgin Atlantic Airways; NissimBen-Ezra, Manager, Security Technologies, IsraelAirport Authority; and Dominique Antonini, AVSECOfficer, Geneva International Airport.4

PANEL: International collaboration andharmonisation• ICAO, EU, ECAC, TSA – different governments,different rules (TSA – 1 nation; EU – 28 nations)• ICAO – is Annex 17 up to the challenge?• Follow the money – how can smaller nationskeep up?• My threat is different than your threat – howmany sets of rules can we impose?• Is TSA ‘jurisdiction’ reaching too far?PANEL: The threat is real – is the responserealistic?• Worldwide intelligence – politics as usual?Who’s not sharing – and why?• Privacy laws – are they proving to be too big arisk?• Imbalance with intermodal threats – or are theyjust ‘too hard’?• Profiling – should we look for bad people, ratherthan bad things?• Does the Israeli system work anywhere else?• Is the US system only addressing yesterday’sthreat?• US SecureFlight – USeful?IATA DayWith membership comprising approximately230 airlines, IATA’s mission is to represent, leadand serve the airline industry. This session willlook in detail at the ways the organisation isworking to fulfil this aim. The day will begin withan examination of new strategies for passengerterminals, including Dublin's experience ofbalancing the needs of two dominant home-basedcarriers. Next, the session will look at expansionwith community support, with presentationscovering the challenges of keeping pace withburgeoning airport development in the AsiaPacific region, and advice for building betterrelationships with airport communities. The thirdpart of the day will look at IATA’s renewed focuson airport development and current and futurestrategies for airline alliances at airports. Theday will conclude by examining ways to improvecustomer service through the IATA PassengerExperience programme. Speakers includeGünther Matschnigg, Senior Vice President Safety,Operations and Infrastructure, IATA; Daniel Wong,Vice President – Flight Operations Performance,Emirates; Raymond Melee, Director of CapitalProjects, Gatwick Airport; and David Stewart, Headof Airports, IATA.Systems, IT and CommunicationsWith airports committed to improving theirpassenger experience, increasing efficiency andreducing operational costs, new IT solutions havenever been more important. This session willexamine some of the many ways IT and improvedcommunication systems are making life betterfor airports, airlines and passengers worldwide.Albert Stanley, CIO at Indianapolis AirportAuthority, will outline how information technologyfits into capital projects, and delegates involvedin implementing new operational IT structureswill have much to learn from the SheremetyevoTerminal 3 experience. Delegates will also hearthe story of Narita’s introduction of cutting-edgetechnology, and everyone involved in the complexissue of airport signage will be fascinated tolearn about Athens Airport’s development of anintegrated signage database. Speakers includeDr Roland Krieg, CIO, Fraport AG; Albert Stanley,Chief Information Officer, Indianapolis AirportAuthority; Michael Ibbitson, Vice PresidentInformation and Communication Services, ADACGroup; and Kazumi Hiraoka, Senior Manager,Narita International Airport Corporation.Training for Aviation Stakeholders:Issues and OptionsThe top priorities for almost all airports are safety,security and excellent customer service. In orderto deliver successfully in each of these areas,every member of staff must be appropriatelytrained. This session will begin with an explanationof the core issues involved in training. Thenspeakers from the Airports Council Internationaland Atlanta International Airport will move onto discuss the key issues of customer servicetraining, online training and strategies for buildinghigh-performing, committed and focused teams.Apeakers include Diann Wilson, Director, Trainingand Organizational Development, San DiegoCounty Regional Airport Authority; Dr GregoryDale, Director of Leadership and Sport PsychologyServices, Duke University; Robert Kennedy, InterimDeputy General Manager, Hartsfield-JacksonAtlanta International Airport; and Paul Behnke,ACI/ICAO Global AMPAP Programme: Instructor/Course Designer, Airports Council International.DAY 2 30 MARCH 2011Airport Concessions and Business DevelopmentIn order to improve their competitive position,airports must aim to increase non-aeronauticalrevenue. The speakers in this session willexplain how this has been achieved in theirorganisations. The day will begin with a leaders’forum featuring Tom Ruth, President and CEO ofHalifax International Airport Authority; Olle Sundin,Managing Director of Swedavia; Julian Jaeger, CEOat Malta International Airport; Giulio De Metrio,COO and Deputy CEO at SEA Aeroporti Milano;and Carsten Nørland, Vice President, Sales,Copenhagen Airports. The case studies that followwill include Mumbai Airport’s mission to deliveran unprecedented passenger experience, DallasFort-Worth’s efforts to increase revenue fromrestaurants, advertising, retail and commercialdevelopment, and Copenhagen’s five-year plan tosecure a relevant shop/brand mix while developingand optimising passenger flow.PANEL: Leaders’ Forum• Identifying the major issues they believe will becoming up in the next year• Their role in dealing with the major issuesairports face, and relationships in dealing withtheir various constituencies• The relationship between their goals and theconstraints on trying to achieve these goals• Changing relationships within the governingbody and the effect on airports5

CONFERENCE STREAM SYNOPSES AND PANEL DISCUSSIONSPANEL: Make your own opportunities – thinkingoutside the box• Addressing the challenges of revitalising anairport• Changes in the commercial programme – whatto do when you have long-term contracts?• Driving revenue but maintaining customerserviceinitiativesAirport Design, Planning and Development– Middle East & AsiaOver the past few years the Middle East and Asiahave been two of the world's fastest-growingaviation markets, and this growth is forecast tocontinue over the next decade. This session willexamine the key drivers behind the growth andshowcase major airport developments in theregion. The session opens with a Leaders’ Forum,in which key industry players will discuss theissues affecting growth strategies. The forumwill feature contributions from Fraport India, AbuDhabi Airports and TAV Airports. The second partof the session will look at the future developmentof major airport hubs in the region. Presentationsinclude a case study of Mumbai International anda discussion on plans for growth at Dubai. Theday will close with presentations on operationalchallenges and delivering infrastructure in theMiddle East and Asia. Delegates will learn aboutdevelopment in Istanbul, Bangalore and AbuDhabi. Speakers include Dr Waleed Youssef,Chief Strategy Officer of TAV; Kamesh Rao,Chief Operating Officer, Airports, GMR AirportDevelopers Ltd; Ansgar Sickert, ManagingDirector, Fraport India; and Haytham Haidar, ChiefDevelopment Officer, Abu Dhabi Airports Company.PANEL: Leaders’ Forum: Key issues affectinggrowth strategies• Traffic growth• Strategic decision making and evolution of hubs• Planning for expansion• Introduction of new technologies• Possible ownership and regulatory structures• Balancing levels of service with costs• Long-term goalsAirport Environment and SustainabilityThe environment is one of the most importantissues currently affecting the aviation sector.In this session speakers will explain how theirorganisations are rising to the environmentalchallenge. Topics covered include sustainableairport construction, climate change, sustainabilityplans and energy-saving initiatives. AlistairMcCreadie of ASUR will give an overview of theenvironmental impact mitigation techniques beingapplied by his company in the construction of a newterminal at Cancun International. Certification willalso come under the spotlight, with Anne Hennyexplaining how Oakland International became thefirst passenger terminal in the USA to achieve theSilver level of LEED certification, and Kelvin ChengLeong Chan discussing how Changi’s Terminal 3was awarded Green Mark Gold Status. Delegateswill also learn how to reflect their sustainabilityplans in their climate action plans, and EmanuelFleuti will discuss programmes that can yieldenvironmental and economic benefits for airportoperators and airport system partners. Speakersinclude Emanuel Fleuti, Head of Environment,Flughafen Zürich AG; Dr Mark Watson, Head ofEnvironmental Affairs, Cathay Pacific AirwaysLtd; Rosemarie Andolino, Commissioner, ChicagoDepartment of Aviation; Alistair McCreadie,Corporate Services Coordinator, ASUR; andPamela Vanderbilt, Principal Scientist, CH2M HILL.PANEL: Energy conservation opportunitiesNo matter what part of the world we live in, energyconservation and sustainable design is the numberone operating expense that has the most potentialfor reduction in energy and our global carbonfootprint, which ultimately equates to significantannual dollar savings. The panel will be of interestto all facility and development managers and staffwho are directly responsible for energy operatingbudgets for airports.Aviation Security (AVSEC)The aviation industry continues to grow withina challenging and sometimes hostile globalenvironment. This session will examine someof the processes airports around the world haveput in place in order to counter security threats.Presentations from Ronald Augustin of KLM andNeville Hay of Sussex Police will enable delegatesto learn how they can gain a better understandingof the threats their airports currently face.Delegates will also hear presentations on newsecurity technology, such as the high-tech bodyscanner that was recently deployed at ManchesterAirport. Passenger profiling will also be covered,with a presentation from Adan Morik of I-SECInternational Security. The day will end with twopanel discussions led by key players within theairport security arena. Speakers include DomenicBianchini, General Manager- Passenger ScreeningProgram, Transportation Security Administration(TSA); Urs Haldimann, Head Legal and InternationalAffairs, Swiss Federal Office of Civil Aviation;Tim Figures, Director of Transport Security &Contingencies, UK Department for Transport;and Michael Fazackerley, Customer Services andSecurity Director, Manchester Airport plc.PANEL: Secure terminals: if we were startingover, what would we create?• How could it be different – are we looking atsecurity in the right away?• Are sterile terminals realistic, desirable oraffordable?• Are we being realistic, or is it wishful thinkingthat there is a solution?• Is intelligence up to the task?• Balancing prior protection vs. risk acceptance• Terminal design to minimise catastrophicdamagePANEL: The road ahead• Will the international community ever agree?• Will government crackdown trump publicopposition?• Evolutions of technology – what’s next?• Dispelling the radiation issues• Tracking and ‘sensing’, from parking to boarding:is it or will it ever be possible?• Cargo – new TSA 100% requirements• Economic impact of security regulation andlegislation6

Better Ways of Delivering ICT and Airport SpecialSystems and ServicesThis session will discuss current, future andemerging ICT and the systems required tointegrate them. Presentations will come fromexecutives from Air Canada, Greater TorontoAirports Authority, Kingfisher Airlines and DubaiAirports. The different models for creating anddelivering these systems will be covered, andthere will be presentations examining outsourcing,integration, generating non-aeronautical revenueand delivery. Delegates will learn about theadvantages and disadvantages of different ICT,and what systems are required to support theairport of the future. Speakers include Gary Long,VP and CIO, Greater Toronto Airports Authority;Sourav Sinha, Chief Information Officer, KingfisherAirlines Ltd; John Segaert, Senior Director, SystemOps Control, Air Canada; and James Robinson,Head of Strategic Planning, Dubai Airports.Check-in and Passenger ProcessingAirports and airlines around the world areinvesting heavily in process automation andimproving self-service opportunities forpassengers. Airline case studies in this session willhighlight several game-changing projects currentlyunder way, including Lufthansa’s high-techsolutions for integrated self-service passengerhandling processes, Qantas’s next-generationcheck-in and Continental’s pilot programme totest the usability and development of automatedself-service boarding gates in North America.There will also be presentations on how airportsare working towards increased automation andimproved passenger experience. Andy Garner willdiscuss passenger operations resource planningat Heathrow, and Petra Doris Lonien will explainhow Zurich Airport has involved all stakeholders toreduce passenger waiting times. Speakers includeSamuel Ingalls, Assistant Director of Aviation,Information Systems, McCarran InternationalAirport; Jeffrey Ulrich, Product Manager CustomerSelf-Service Emerging Technology, ContinentalAirlines; Bernd Rattey, Director IT, DeutscheLufthansa AG; and Robert Bowring, ManagerAirport Development and Planning, Qantas.PANEL: A look into the future – what’s next forself-service, check-in and PAX processing?Self-service risk-taking is stepping way outsideour old comfort zone• What impact is the streamlined automationdesign having on airport design?• We’re seeing some new trends this year. Whatare they?• Is the seamless journey on the horizon – or justwishful thinking?Customer Service and Passenger ExperienceNew airport developments in Asia and the MiddleEast have set new standards for passengerexperience, with facilities designed around theneeds of today’s travellers. Presentations in thissession will explain how this has been achieved,and how established airports can compete.Representing Asia, Nam Soo Lim will explainhow Incheon Airport has come to be recognisedas one of the world’s leading airports in termsof passenger service, and Jacqueline Hwei PengLau will describe how Changi Airport has workedhard to understand the physical and emotionalexperiences of its passengers. Other case studieswill detail how the rest of the world is tackling thepassenger experience challenge. Steve Warehamwill explain how Minneapolis-St Paul Internationalcame to be ranked second in the Overall PassengerExperience (large airports category) in the 2010JD Power rankings, while Marcia Castillo ofAlaska Airlines will teach delegates how theycan gain a better understanding of how culturaldifferences can hurt their organisations. Speakersinclude Dr Michael Kerkloh, President & CEO,Munich Airport; Nam Soo Lim, Executive Director,Incheon International Airport Corporation; and LizBrackley, Head of Airport Strategic Development,Virgin Atlantic Airways.PANEL: What is really behind the thought processof the passenger when choosing your airportor airline? Cost? Access? Customer service?Connections?• Different airport/airline experiences• What are customers really looking for?• Communication: a key for success?• What makes a passenger choose your airport orairline?PRT for Airports and CitiesPersonal Rapid Transit (PRT) systems are widelyregarded as an effective solution to airport-relatedtransport problems, both landside and airside.Presentations in this session will provide an insightinto the world of PRT. One of the most high-profileairport PRT projects is under way at Heathrow,and David Holdcroft will update delegates onprogress to date, focusing on passenger testing,commissioning and airport integration. Many otherairports are also investigating the possibilitiesof PRT. Austin Smith of Arup will outline studiestaking place to integrate San Jose Airport withother local major activity centres. Several speakerswill also discuss progress to date on urban PRTsystems. Tom Voge of Transport and MobilityLeuven will give delegates an overview of the stateof the art of PRT applications in urban areas, whileRobbert Lohmann of 2getthere will use MasdarCity as an example of how an urban experienceof PRT can be translated to airport applications.Speakers include John Mok, CEO, Cincinnati/Northern Kentucky International Airport; DavidHoldcroft, PRT Manager, Heathrow Airport Ltd; DrTom Voge, Senior Consultant, Transport & MobilityLeuven; and Philippe Vollichard, SustainabilityManager, Vice-Presidency of Planning andInfrastructures, EPFL.PANEL: Airport applications of PRT• Why do airports need PRT?• Barriers for early adopters• Additional airport enhancements for PRT• Business case issues for PRTPANEL: City applications of PRT• Ideal application areas for PRT• Current implementation barriers• Business case/model for urban PRT• End-user perceptions and needs• Potential future trends for PRT7

CONFERENCE STREAM SYNOPSES AND PANEL DISCUSSIONSDAY 3 31 MARCH 2011Airport Concessions and Business DevelopmentWith stricter service quality measures andincreasingly tough competition within the aviationindustry to attract airlines and extend routes,airports are evolving from being pure landlords tomanagers of varied organisations. The presentersin this session will outline how the challengesare being met. Ansgar Sickert of Fraport Indiawill highlight the importance of the passengerfor aeronautical and non-aeronautical business,and Giulio De Metrio of SEA Aeroporti Milano willexplain that airports must widen and customisetheir services portfolios and communicationstrategies in order to capture a greater shareof both. In a similar vein, Ingrid Louenço ofAeroportos de Portugal will explain how theorganisation has built a more direct relationshipwith its customers to generate new revenue as aworld-class consumer brand. Speakers includeGiulio De Metrio, COO and Deputy CEO, SEAAeroporti Milano; Chris Ware, Head of Security,Bristol Airport Ltd; Karen Bender, Segment &Innovation Manager, Copenhagen Airports; andIngrid Lourenço, Product and Service Marketing,ANA - Aeroportos de Portugal SA.PANEL: Using new business practices andtechnologies to increase your bottom line• The relationship between airlines and growingairport revenue• Learning from airline and cruise line industries• Balancing ‘green’ vs. the budget• Requirements for changing airport staff torespond to opportunitiesAirport Design, Planning and DevelopmentOwners, consultants and contractors must bewilling to think outside the box to address the manycurrent and future airport development challenges.Presenters in this session will explain how theirorganisations have done just that and, as a result,turned challenges into opportunities to create anew user-friendly experience for passengers. Casestudies will showcase projects such as the designof the developing framework of the Italian airportsystem, the race to revitalise airport infrastructurein Russia, and the development of a new passengerterminal at Ezeiza Airport in Buenos Aires. DavidPowell from Raleigh-Durham Airport will discussthe challenges of remaking a terminal after theairline hub closes, Rafi Ron of New Age SecuritySolutions will examine how to successfullyintegrate security into terminal design, andMichael Feldman from Los Angeles World Airportswill look at a new facilities management initiative.The morning will end with a panel discussionabout the elements that must be considered whenplanning a new airport or terminal. Speakersinclude Alessandro Cardi, Director, ENAC;Marcelo Minoliti, Director of Infrastructure,Aeropuertos Argentina 2000; Michael Feldman,Deputy Executive Director, Los Angeles WorldAirports; and Wayne Harvey, Director, FacilitiesManagement, San Diego International Airport.Airport Environment and SustainabilityThis session will examine the issue of sustainabilityintegration and take a look at sustainable airportinitiatives. Presentations include Majidah Hashimoutlining sustainability initiatives at MalaysiaAirports, Clary Raftopoulou of Athens InternationalAirport Eleftherios describing the challengesinvolved in building credible environmentalinitiatives, and Fredrik Jaresved highlightingStockholm-Arlanda’s mission to develop thegreen hub of Scandinavia. There will also be afocus on CO2 emission reduction. Sim Yi, CindyKoh of Changi Airport Group will describe thesustainable rehabilitation of aircraft stands usingrecycled concrete aggregates, and Eugene Petersof Ricondo and Associates will outline the useof the Sustainable Aviation Resource Guide andsustainable construction practices. Speakersinclude Joseph Attwood, Environment StrategyManager, Gatwick Airport; Fredrik Jaresved,Head of Sustainability and QA, Swedavia; MajidahHashim, Senior Executive, Malaysia AirportsHoldings Berhad; and Sim Yi, Cindy Koh, ProjectManager, Changi Airport Group (S) Pte Ltd.Air-Rail LinksNo airport development today comes without arail link. Presenters in this session will examinewhat is needed in order for an airport to become asuccessful intermodal node, the various kinds ofservice required, and how their organisations haveovercome the obstacles to true passenger air-railintermodality. Case studies will include the KualaLumpur air-rail connection experience, the O’HareAirport experience, the integrated air-rail-metroinfrastructure at Copenhagen Airport, and the highspeedtrain connections that make Frankfurt thebest-connected airport in the world. The sessionwill end with an expert panel discussion abouthow to meet the challenges associated with airraillinks, and the future possibilities in this area.Speakers include Giuseppe Rizzo, Project ManagerEuropean Policies, European Commission; GinaGiani, CEO and General Manager, SAT; NoormahMohd Noor, Chief Executive Officer, Express RailLink Sdn Bhd; and Claus Klitholm, SVP BusinessDevelopment, DSB, Denmark.PANEL: Air-rail Links - getting it right and lookingat future possibilities• What are the main obstacles for betterintegration of air and rail transport modes?• Linking air and rail at airports: is it always thebest solution?• Are there some specific requisites for such anair-rail link to be a success?• Most airports today come with a rail link project- is it just environmental hype or is it reallyneeded?• More trains at your airport equals less cars inyour car parks - are you sure you want to dothat?• How do we successfully combine air-railticketing?Aviation Safety and Security (AVSAFE) + TrainingAviation safety and security are paramount theworld over, but probably nowhere more so thanin Afghanistan, where civil aviation operationsand infrastructure continue to suffer. Threepresentations in this session deal with thesituation in Afghanistan, covering many issuesthat will benefit delegates from all over the world.Kristina Dores will examine the ICAO-led efforts8

in coordination with ISAF/NATO, FAA and otherstakeholders to transition four airports to ICAOcompliantsafety and security standards, andLuc Chang-Ko will describe ICAO’s mandate toenhance the Afghan Meteorological Authority’scapacity. Elsewhere on the programme will bea presentation about the world’s first intelligentvision-based runway FOD detection system.An AVSEC/AVSAFE training hour and a paneldiscussion on creating a safe environment willconclude the session. Speakers include KristinaDores, Aerodrome Operations and SMS Expert,ICAO; Koh Ming Sue, Director Engineering andMaster Planning, Changi Airport Group (Singapore)Pte Ltd; Neville Hay, Detective Sergeant, SussexPolice; and Quinten Johnson, Aviation SecuritySpecialist, TranSecure Inc.PANEL: Creating a safe environmentTRANING HOUR: Watching them watchingyou: terrorist pre-attack planning and hostilereconnaissanceWith real-life examples and practical guidance,delegates will learn what measures they can putin place to prevent, disrupt and identify terroristpre-attack planning, while at the same timeincreasing the genuine security of their terminalsand improving the security ambiance experiencedby their travellers.Baggage – Self-Service, Processingand AutomationEffective baggage handling systems lead toimproved customer service; but if they don’t runeffectively they also have the potential to paralysean airport’s entire operation within minutes. This istherefore an area in which airports invest heavily.Several case studies will examine how airportsare working on improving their baggage handlingprocesses. Gun-Hyo Park will outline Incheon’sefforts to minimise baggage mishandling, MarkLakerveld will describe Schiphol’s innovativehigh-tech baggage handling concept, and KohMing Sue will discuss the operation of ChangiTerminal 3’s mission-critical BHS. A paneldiscussion will also examine what lies ahead forself-service and automation. Speakers includeGun-Hyo Park, Deputy Director, BHS Operations,Incheon International Airport Corporation; MarkLakerveld, Senior Manager, Amsterdam AirportSchiphol; Antoine Rostworowski, Director,Business Development, Aéroports de Montréal;and Johnathon Bear, Manager, Airport Services,American Airlines.PANEL: What lies ahead for self-service andautomation?• Can baggage conveyor systems be improved?How?• How do we minimise handling and improvedelivery?• What are greenfield airports looking toaccomplish as it relates to baggage?Border Control – Security, Automationand BiometricsIn the current environment of heightened securitythreats and increased human migration, thechallenge for governments, airlines and airportsis to provide an integrated border managementsolution that maintains a balance betweensecurity and facilitation and improving the overallpassenger experience. In this session speakerswill illustrate how this can be achieved. Elfa Balinaof the European Commission will discuss thefuture of border management in the EuropeanUnion, and Gert Versluis of the NetherlandsImmigration and Naturalisation Service will lookat his organisation’s Programme InnovationBorder Management approach. Focusing onautomated border control systems, RaymondWong will describe his experience of such systemsthroughout Asia, Cyrille Batalier will discussthe view from France, and Miguel Leitmann ofVision-Box will describe a state-of-the-art airand land eBorder system in Finland. Speakersinclude Gert Versluis, Programme Director IdentityManagement and Immigration, Immigrationand Naturalization Service; Raymond Wong,Border Control and IT Expert, Raymond WongConsultancy; Elfa Balina, Administrator, EuropeanCommission; Dr Monica Gariup, Research Officer,Frontex; and Ray Batt, Senior Director Government& Security, ARINC.PANEL: ABC at a crossroadsSpeakers will address ABC today and whatthe possibilities are for the future, includingtechnological developments and passengerprocessing.Customer Service and Passenger ExperienceTechnology remains the primary enabler forenhancing customer service at airports. Many ofthe speakers in this session will explain how theirairports are utilising technology to improve thepassenger experience. Others will argue that noamount of gadgetry can replace the human touch.Among those speaking in favour of technology willbe Paul Kehoe of Birmingham Airport, CatherineMayer of SITA and Dimitris Bountolos Montabesof Iberia Airlines. Arguing for the personal touchwill be Peter Spurway of Halifax InternationalAirport Authority, who will assert that airportscannot afford to lose sight of the need to servetheir passengers on a personal level, connectingwith them emotionally. Also discussing thehuman approach will be Beverly Lewis of AlaskaAirlines, who believes that effective employeecommunication and engagement are the keysto an improved experience for passengers andstaff alike. Speakers include Paul Kehoe, ChiefExecutive Officer, Birmingham Airport; Elsie SooChai Tan, Project Manager, Changi Airport Group(S) Pte Ltd; Robert Kennedy, Interim DeputyGeneral Manager, Hartsfield-Jackson AtlantaInternational Airport; and Thomas Penner, VicePresident, Munich Airport International.PANEL: Can technology really replace thepersonal (human) touch?• Technology: how far can we go without thehuman touch?• Can technology really enhance the customerexperience at the airport, when it isn'tpersonalised at all?• How will technology in retail/commercialservices impact the customer experience?• How will technology benefit the airportexperience?9

CONFERENCE PROGRAMME / DAY 108:45 - 09:10Welcome to Passenger Terminal EXPO 201108:45Welcome from IATA, sponsor of the OpeningDay PartyGünther Matschnigg, Senior Vice PresidentSafety, Operations and Infrastructure, IATA,Canada08:50Opening address and keynote speechPer Madsen, Executive Director, CopenhagenAirports, Denmark09:10 - 09:15All conference streams will begin five minutesafter the opening address and keynote speechTUESDAY 29 MARCH 2011Airport Design, Planning andDevelopmentConference Chair: Steve Wareham, Directorof MSP Operations, Metropolitan AirportsCommission, USAConference Chair: Eric Peterson, Principal,Architectural Alliance International, USA09:15 - 09:20Opening remarks09:20Crossing challenges: building a futureCurtis Grad, CEO, Airport International Group(AIG), Jordan09:50KLIA: next-generation hubBashir Ahmad Abdul Majid, Managing Director,Malaysia Airports Holdings Berhad, Malaysia10:20Overview and future development of NaritaInternational Airport World Sky Gate_NaritaKosaburo Morinaka, President & CEO, NaritaInternational Airport Corporation, Japan10:50 - 11:15PANEL: Leaders Forum: How to mould thefuture of your airport – overcoming theobstaclesCurtis Grad, CEO, Airport International Group(AIG), JordanBashir Ahmad Abdul Majid, Managing Director,Malaysia Airports Holdings Berhad, MalaysiaKosaburo Morinaka, President & CEO, NaritaInternational Airport Corporation, Japan11:15 - 11:45Break11:45Redeveloping airports for the 21st centuryKiran Merchant, Manager Aviation PlanningDivision, Port Authority of NY & NJ, USA12:15Dynamic master planning at CopenhagenAirportLone Edelbo, Head of Master Planning,Copenhagen Airports, Denmark12:40San Diego International Airport: the greenbuild – one bright futureWayne Harvey, Director, Facilities Management,San Diego International Airport, USA13:05 - 13:15Q&A13:15 - 14:15Lunch14:15Dublin Terminal 2: planning and delivery ofa 21st-century terminal to radically improvepassenger experienceDeclan Collier, Chief Executive, Dublin AirportAuthority, EirePaul Coughlan, Director, Arup, EireFor detailed information on eachpresentation, panel and speaker, go to the'live' conference programme on our website:www.passengerterminal-expo.com.This will be kept up-to-date with the latestinformation from the speakers.10

14:45Redevelopment strategies for relifing airportterminals to meet new industry challengesDave Tomber, Planning Program Manager,Seattle-Tacoma International Airport, USA15:10Master plan of Marco Polo Venice Airportintermodal nodePaolo Simioni, Chief Executive Officer, SAVESpA, Italy15:35 - 15:45Q&A15:45 - 16:00Break16:00London City Airport: a premier regional airportRichard Gooding, Chief Executive, London CityAirport, UK16:252020 vision at Little Rock National AirportRonald Mathieu (by video), Executive Director,Little Rock National Airport, USAApril Meyer, Senior Associate, ArchitecturalAlliance International, USA16:55The ideal medium-haul terminalSebastien Pichereau, Senior Manager,Aeroports de Paris, France17:20 - 17:30Q&AThis is a great conference. It brings some ofthe top experts together… I've always foundthis conference exciting because of that. It'sa great investment of time… a great eventLee Seow Hiang, CEO, Changi Airports Group, SingaporeOPENING DAY PARTY!29 MARCH 201117.30-19.00IATA will be hosting the PassengerTerminal EXPO 2011 opening dayexhibition hall party with drinks,canapés and excellent networkingopportunities. Everyone is welcome!Sponsored by11

TUESDAY 29 MARCH 2011Airport Concessions andBusiness DevelopmentConference Chair: Dr Patricia Ryan, President,Decision Services International LLC, USA08:45 - 09:10Welcome to Passenger Terminal EXPO 201109:15 - 09:20Opening remarks09:20The CEO’s role in non-aeronautical revenuegeneration strategyTom Ruth, President & CEO, HalifaxInternational Airport Authority, Canada09:50Maximising non-aeronautical revenuesthrough real estate developmentMichael Hodges, President/CEO, AirportBusiness Solutions, USA10:20Develop or slowly dieOlle Sundin, Managing Director, Swedavia AB,Sweden10:50 - 11:20Break11:20Service Level Agreements between airportand airlinesMichael Løve, Director of Operations,Copenhagen Airports, Denmark11:50Measuring passenger flow and identifyingconsumption patternsDr Thomas Immelmann, Director Commercial,Hamburg Airport, Germany14:00 - 15:15PANEL: Long-term strategies for commercialsuccessGerry Crawford, Head of Retail, Dublin AirportAuthority, EireDr Thomas Immelmann, Director Commercial,Hamburg Airport, GermanyOlle Sundin, Managing Director, Swedavia AB,SwedenMichael Hodges, President/CEO, AirportBusiness Solutions, USA15:15 - 15:30Break15:30How is travel retail evolving: what can weexpect in the future?Andrea Belardini, CEO Europe, The NuanceGroup AG, Switzerland16:00How Heathrow has grown retail income andimproved passenger experienceJohn Holland-Kaye, Commercial Director, BAAAirports Ltd, UK16:30Integrating art with retail and food andbeverage to increase sales and customersatisfactionNancy Stern, Architect, Vancouver AirportAuthority, Canada17:00 - 17:30PANEL: Creating the right mix to capture thepassenger's imaginationNancy Stern, Architect, Vancouver AirportAuthority, CanadaJohn Holland-Kaye, Commercial Director, BAAAirports Ltd, UKAndrea Belardini, CEO Europe, The NuanceGroup AG, SwitzerlandOpening Day Party sponsored by IATA12:20Creating a successful retail experienceGerry Crawford, Head of Retail, Dublin AirportAuthority, Eire12:50 - 14:00LunchDecisionServicesInternational12

TUESDAY 29 MARCH 2011Airport Environment andSustainabilityConference Chair: Alistair McCreadie,Corporate Services Coordinator, ASUR, MEXICOConference Chair: Matt Harris, Senior Director,Executive Office, San Diego County RegionalAirport Authority, USA08:45 - 09:10Welcome to Passenger Terminal EXPO 201109:15 - 09:20Opening remarksSESSION ONE: CORPORATE SOCIALRESPONSIBILITY REPORTING09:20Addressing community concerns throughairport sustainability reportingTim Johnson, Director, Aviation EnvironmentFederation, UK09:50Adoption of Global Reporting Initiativeguidelines in airport sustainability reportingAlistair McCreadie, Corporate ServicesCoordinator, ASUR, Mexico10:20 - 10:45Q&A10:45 - 11:15Break11:15Control, guide, influence: how do airportsmanage sustainability?Rik Krabbendam, Managing Director, NACONetherlands Airports Consultants BV,Netherlands11:45CSR in Copenhagen AirportsHenrik Peter Jørgensen, Vice President,Communication, Copenhagen Airports,Denmark12:15Governance and corporate social responsibility(CSR)Didier Hamon, Environment and SustainabilityDirector; Adviser to the Chairman & CEO onCSR, Aéroports de Paris, France12:45 - 13:00Q&A13:00 - 14:00LunchSESSION TWO: THE COMMUNITY INSUSTAINABILITY14:00Stakeholder engagement in an airport’ssustainability planning and implementationMatt Harris, Senior Director, Executive Office,San Diego County Regional Airport Authority,USA14:30Airports as a natural focus for an ecoindustrialzoneRandy McGill, GM Environmental Stewardship,Greater Toronto Airports Authority, Canada15:00 - 15:20Q&A15:20 - 15:35BreakSESSION THREE: AIRPORTS WITHSUSTAINABLE FUTURES15:35Munich Airport on the way to a sustainablefutureMichael Wühle, Vice President EnvironmentProtection and Management, Sustainability,Munich Airport, Germany16:05How to become a green airport while growingpassenger numbers and ancillary revenuesDavid Gering, Commercial Director Aviation PR& Communication, Brussels South CharleroiAirport, Belgium16:35Seattle's new sustainability planDave Tomber, Planning Program Manager,Seattle-Tacoma International Airport, USA17:05 - 17:30Q&A13

TUESDAY 29 MARCH 2011Aviation Security (AVSEC)Conference Chair: Art Kosatka, CEO,TranSecure Inc, USAConference Chair: Brian Engle, SeniorManager of Station Operations, AirTranAirways, USA08:45 - 09:10Welcome to Passenger Terminal EXPO 201109:15 - 09:20Opening remarks09:20Operational impact of implementing LAGsJohnnie Muller, Head of Security, CopenhagenAirports, Denmark09:45Strengthening aviation security throughinformation sharing and internationalcooperationAaron Batt, Europe Regional Director,Transportation Security Administration (TSA), USA10:10Aviation security detection technologiesNissim Ben-Ezra, Manager, SecurityTechnologies, Israel Airport Authority, Israel10:35Terrorist threats to transport security: theEuropean responseDick Heimans, Head of Sector - Counter-Terrorism, European Commission, Belgium11:00 - 11:10Q&A11:10 - 11:40Break11:40Managing the unknown in aviation securityDominique Antonini, AVSEC Officer, GenevaInternational Airport, Switzerland12:05Managing the risks in aviation security: a teamapproachRobert Kennedy, Interim Deputy GeneralManager, Hartsfield-Jackson AtlantaInternational Airport, USA12:30Airport policing: a new paradigm forterrorism mitigationRafi Ron, CEO, NASS - New Age SecuritySolutions, USA12:55 - 13:05Q&A13:05 - 14:15Lunch14:15 - 15:15PANEL: International collaboration andharmonisationAaron Batt, Europe Regional Director,Transportation Security Administration (TSA), USAAndrew Blackwell, Head of Security andResilience, Virgin Atlantic Airways, UKDick Heimans, Head of Sector - Counter-Terrorism, DG Justice, Freedom and SecurityEuropean Commission, BelgiumDominique Antonini, AVSEC Officer, GenevaInternational Airport, SwitzerlandUrs Haldimann, Swiss Federal Officeof Civil Aviation15:15 - 15:30Break15:30Airline perspective: Virgin Atlantic’s securityvisionAndrew Blackwell, Head of Security andResilience, Virgin Atlantic Airways, UKAlly Shearer, Manager, Border Security andFacilitation, Virgin Atlantic Airways, UK16:10TSA's recommended security guidelines forairport planning, design and constructionArt Kosatka, CEO, TranSecure Inc, USA15:40 - 17:30PANEL: The threat is real – is the responserealistic?Andrew Blackwell, Head of Security andResilience, Virgin Atlantic Airways, UKDomenic Bianchini, General Manager-Passenger Screening Program, TransportationSecurity Administration (TSA), USAJohnnie Muller, Head of Security, CopenhagenAirports, DenmarkMichael Fazackerley, Customer Services andSecurity Director, Manchester Airport plc, UKRafi Ron, CEO, NASS - New Age SecuritySolutions, USARonald Augustin, Deputy Senior Vice PresidentSecurity Services, KLM Royal Dutch Airlines,Netherlands14

TUESDAY 29 MARCH 2011IATA DayConference Chair: David Stewart, Head ofAirports, IATA, Canada08:45 - 09:10Welcome to Passenger Terminal EXPO 201109:15 - 09:20Opening remarks09:20IATA safety operations and infrastructure:airport development initiativesGünther Matschnigg, Senior Vice PresidentSafety, Operations and Infrastructure, IATA,CanadaSESSION ONE: NEW STRATEGIES -PASSENGER TERMINALS09:45Developing a vision in consultation with theairport communityAlan Lamond, Aviation Director -Pascall+Watson Architects, Chairman - BritishAviation Group, UK10:10Low-cost terminalsColin Spear, Assistant Director, IATA,Switzerland10:30 - 10:45Q&A10:45 - 11:15Break11:15 - 11:20SESSION TWO: EXPANSION WITHCOMMUNITY SUPPORT11:20Keeping pace with burgeoning airportdevelopment in the Asia Pacific regionGordon Griffiths, Assistant Director AirportDevelopment, IATA, Singapore11:45Innovation by adapting airports for A380operationsDaniel Wong, Vice President - Flight OperationsPerformance, Emirates, United Arab Emirates12:10Building better relationships with airportcommunitiesLuigi (Joe) Sulmona, Associate Consultant, IATAConsulting, Canada12:35 - 12:45Q&A12:45 - 14:00Lunch14:00 - 14:05SESSION THREE14:05Investing to become London's airport of choiceRaymond Melee, Director of Capital Projects,Gatwick Airport, UK14:30IATA’s renewed focus on airport developmentDavid Stewart, Head of Airports, IATA, Canada14:55Airline alliances at airports: today’s strategyand tomorrow’s visionCees de Vos, Director Airport Services,SkyTeam, Netherlands15:20 - 15:30Q&A15:30 - 15:45Break15:45 - 15:50SESSION FOUR: IMPROVINGPASSENGER EXPERIENCE15:50Tackling baggage mishandlingAndrew Price, Head of Baggage Services, IATA,Switzerland16:20Delivering a great passenger experiencePaul Behan, Head of Passenger Experience,IATA, Switzerland16:50 - 17:00Q&A17:00 - 17:30Closing remarksOpening Day Party sponsored by IATA15

TUESDAY 29 MARCH 2011Systems, IT andCommunicationsConference Chair: Brian Keene, Director-Worldwide Baggage Performance, UnitedAirlines, Continental Airlines, USAConference Chair: Al Lyons, Principal, Arup, USA08:45 - 09:10Welcome to Passenger Terminal EXPO 201109:15 - 09:20Opening remarks09:20How information technology fits into capitalprojectsAlbert Stanley, Chief Information Officer,Indianapolis Airport Authority, USA09:50Filling the gapMichael Ibbitson, Vice President Informationand Communication Services, ADAC Group,United Arab EmiratesAlan McCartney, Managing Director, CSEInternational, UK10:20Sheremetyevo Terminal 3 project:implementation of integrated IT infrastructurein a new air terminalRuben Kocharyan, Director IT Development,JSC Terminal, Russia10:50 - 11:00Q&A11:00 - 11:30Break11:30Narita’s i-Airport Project: becoming the mosthospitable airport by enhancing face-to-facecommunication with cutting-edge technologyKazumi Hiraoka, Senior Manager, NaritaInternational Airport Corporation, Japan12:00RFID in an airport is an excellent businesscaseJan Zacho, Manager IT-infrastructure,Copenhagen Airports, Denmark12:30IT challenges of a small commercial airportJohn Cable, Information Systems Manager,Melbourne International Airport, USA13:00 - 13:10Q&A13:10 - 14:15Lunch14:15Sockets and plugs in aviation: ACI AirportCommunity Recommended Web Services andimplementation at FRADr Roland Krieg, CIO, Fraport AG, Germany14:45Lowering the cost of airport IT with cloudcomputingPhillip Murray, Director InformationTechnology, Lee County Port Authority, USA15:15ATOS: new operational traffic system atCopenhagen AirportEva Lundh, Business Specialist, CopenhagenAirports, DenmarkPer Andersen, IT Development Manager,Copenhagen Airports AS, Denmark15:45Athens Airport signage database: the processfrom old-fashioned inventory to fully flexibleGIS applicationMaria Mavroidi, Transport Engineer, AthensInternational Airport, Greece16:15 - 16:25Q&A16:25 - 16:40Break16:40Attack taxonomies and defence strategiesJay Abbott, Director, Threat & VulnerabilityManagement, PricewaterhouseCoopers, UK17:05Application of SESAR concepts to airport ITsystemsAlejandro Egido, Leader of SESAR WorkPackage 6 - Airport Operations, SpainGonzalo Quiles, Manager, Leader of SESARWork Package 12 - Airport Systems, Spain17:35 - 17:45Q&A16

TUESDAY 29 MARCH 2011Training for AviationStakeholders: Issues andOptionsConference Chair: Paul Behnke, ACI/ICAOGlobal AMPAP Programme: Instructor/CourseDesigner, Airports Council International, USA14:00 - 14:05Opening remarks14:05Succession management: training (andretaining) the next generation of airportleadersDiann Wilson, Director, Training andOrganizational Development, San Diego CountyRegional Airport Authority, USA14:30Customer service training: essential for allairport employees and stakeholdersPaul Behnke, ACI/ICAO Global AMPAPProgramme: Instructor/Course Designer,Airports Council International, USA14:55Online training: effective course delivery invirtual spaceRobert Kennedy, Interim Deputy GeneralManager, Hartsfield-Jackson AtlantaInternational Airport, USA15:20Creating high-performing teams: ideas todevelop more committed and focused teammembersDr Gregory Dale, Director of Leadership andSport Psychology Services, Duke University,USA15:45 - 16:00Q&APTE 2010 was a very good and well-organisedevent… handling very interesting topics relatedto the air industry and in particular views forthe future. I experienced lots of networkingopportunities to share views with fellow speakers.Congratulations for the great work for this leadinginternational conference and exhibitionLuc Heynderickx, Support Manager Passenger & CustomerServices, The Brussels Airport Company, BelgiumOPENING DAY PARTY!29 MARCH 201117.30-19.00IATA will be hosting the PassengerTerminal EXPO 2011 opening dayexhibition hall party with drinks,canapés and excellent networkingopportunities. Everyone is welcome!Sponsored byFor detailed information on eachpresentation, panel and speaker, go to the'live' conference programme on our website:www.passengerterminal-expo.com.This will be kept up-to-date with the latestinformation from the speakers.17

CONFERENCE PROGRAMME / DAY 2WEDNESDAY 30 MARCH 2011Airport Concessions andBusiness DevelopmentConference Chair: Dr Patricia Ryan, President,Decision Services International LLC, USA09:00 - 09:05Opening remarks09:05 - 10:00PANEL: Leaders ForumGiulio De Metrio, COO and Deputy CEO, SEAAeroporti Milano, ItalyJulian Jaeger, Chief Executive Officer, MaltaInternational Airport plc, MaltaOlle Sundin, Managing Director, Swedavia AB,SwedenTom Ruth, President & CEO, HalifaxInternational Airport Authority, CanadaCarsten Nørland, Vice President, Sales,Copenhagen Airports, Denmark10:00Small is beautiful: turning limitations intoopportunitiesJulian Jaeger, Chief Executive Officer, MaltaInternational Airport plc, Malta10:30 - 11:00Break11:00Mumbai 2012: delivering an unprecedentedpassenger experience at the new MumbaiAirportBelinda Ohanoglu, General Manager Commercial,Mumbai International Airport Ltd, India11:30Passenger terminal and beyond: expandingthe mix of commercial activitiesJurij Meznarsic, Adviser to CEO, AerodromLjubljana dd, Slovenia12:00Driving non-aeronautical revenues upKenneth Buchanan, EVP - RevenueManagement, D/FW International Airport, USA12:30DAA: retailer or landlord?Jack MacGowan, Chief Commercial Officer,DAA, Eire13:00 - 14:00Lunch14:00 - 15:00PANEL: Make your own opportunities– thinking outside the boxJulian Jaeger, Chief Executive Officer, MaltaInternational Airport plc, MaltaBelinda Ohanoglu, General ManagerCommercial, Mumbai International Airport Ltd,IndiaJurij Meznarsic, Adviser to CEO, AerodromLjubljana dd, SloveniaKenneth Buchanan, EVP - RevenueManagement, D/FW International Airport, USAJack MacGowan, Chief Commercial Officer,DAA, EireAlex Nielsen, Director, Products & Services,Copenhagen Airport, DenmarkLutz Deubel, Head of Retail, F&B andCommercial Services, Hamburg Airport,Germany15:00 - 15:15Break15:15Commercial development CPH: improvingpassengers’ experience, increasing revenue,becoming an active, preferred airline partnerAlex Nielsen, Director, Products & Services,Copenhagen Airport, Denmark15:45Airport proactive initiatives to create revenueDr Patricia Ryan, President, Decision ServicesInternational LLC, USA16:15Brand awareness at airports: push and pull tocreate an utmost unique sense of placeLutz Deubel, Head of Retail, F&B andCommercial Services, Hamburg Airport,Germany16:45 - 16:55Q&AExhibition Hall Party & Skytrax WorldAirport AwardsDecisionServicesInternational18

WEDNESDAY 30 MARCH 2011Airport Design, Planningand Development –Middle East & AsiaConference Chair: Satyaki Raghunath,Director, Head - Asian Aviation Practice,LeighFisher, UK09:00Opening remarks09:05 - 10:30SESSION ONE: Leader's Forum: Key issuesaffecting Growth StrategiesDr Waleed Youssef, Chief Strategy Officer, TAVAirports Holding, TurkeyKamesh Rao, Chief Operating Officer, Airports,GMR Group, IndiaHaytham Haidar, Chief Development Officer,Abu Dhabi Airports Company (ADAC), UAEAnsgar Sickert, Managing Director, FraportIndia, India10:30 - 11:00Break11:00 - 11:05SESSION TWO: STRATEGIC PLANNING ANDTHE FUTURE DEVELOPMENT OF HUBS11:05Airport design, planning and development: theIndian experienceCharudatta Deshmukh, Vice President, MumbaiInternational Airport Pvt. Limited, India11:30Airport construction and development:a model for sustainability in a desertenvironmentChee Chiau Ong, Vice President Planning &Sustainability, Abu Dhabi Airports Company,United Arab Emirates11:55Market opportunities and airport developmentat Cairo AirportOliver Weiss, Chief Operations Officer, FraportAG - Egypt, Cairo Airport Company, Egypt12:20Airport of the future: planning for growth atDubaiJames Robinson, Head of Strategic Planning,Dubai Airports, United Arab Emirates12:45 - 12:55Q&A12:55 - 14:00Lunch14:00 - 14:05SESSION THREE: OPERATIONAL CHALLENGESAND DELIVERING INFRASTRUCTURE14:05TAV Airports and Istanbul hub growth strategyDr Waleed Youssef, Chief Strategy Officer, TAVAirports Holding, Turkey14:30Development efforts at Bangalore Airport:unique responses to unique challengesHari Marar, Director (Ops), BangaloreInternational Airport Limited, India14:55Connecting Abu Dhabi to the world is the goal– managing change is the keyHaytham Haidar, Chief Development Officer,Abu Dhabi Airports Company (ADAC), UnitedArab Emirates15:20Building India's new privatised airportsSubrahmanyan Sekharipuram Narayanan,Senior Vice President, Larsen & Toubro Limited,India15:45 - 16:00Q&AExhibition Hall Party & Skytrax WorldAirport Awards19

WEDNESDAY 30 MARCH 2011Airport Environment andSustainabilityConference Chair: Matt Harris, Senior Director,Executive Office, San Diego County RegionalAirport Authority, USA09:00 - 09:10Opening remarksSESSION ONE: SUSTAINABLE AIRPORTCONSTRUCTION09:10Environmental impact mitigation techniques ininfrastructure expansionAlistair McCreadie, Corporate ServicesCoordinator, ASUR, Mexico09:35Green building labels for airport capitaldevelopment programmesEmanuel Fleuti, Head of Environment,Flughafen Zürich AG, Switzerland10:00USA's first LEED Silver certified air passengerterminal: Terminal 2 at Oakland InternationalAirportAnne Henny, Senior Aviation Project Manager,Oakland International Airport, USA10:25Achieving Green Mark certification forTerminals 2 and 3Kelvin Cheng Leong Chan, Senior Engineer,Changi Airport Group (S) Pte Ltd, Singapore10:50 - 11:05Q&A11:05 - 11:35BreakSESSION TWO: CLIMATE CHANGE11:35Reflecting your sustainability plans in yourclimate action planMary Vigilante, President, Synergy ConsultantsInc, USA12:00Airports' answers to climate change challengesEmanuel Fleuti, Head of Environment,Flughafen Zürich AG, Switzerland12:25Climate change and airports: adaptation andplanningPamela Vanderbilt, Principal Scientist, CH2MHILL, USA12:50 - 13:00Q&A13:00 - 14:00LunchSESSION THREE: SUSTAINABILITY PLANS14:00Effective sustainability management atairports: an airline perspectiveDr Mark Watson, Head of Environmental Affairs,Cathay Pacific Airways Ltd, Hong Kong14:25Going green at the city of Chicago’s airports:the Sustainable Airport Manual (SAM)Rosemarie Andolino, Commissioner, ChicagoDepartment of Aviation, USA14:50Airport sustainability planning and the FAA’sSustainability Planning Pilot ProgramCarol Lurie, Principal/Senior EnvironmentalPlanner, Vanasse Hangen Brustlin Inc, USA15:15 - 15:25Q&A15:25 - 15:40Break15:40 - 15:40SESSION FOUR: ENERGY PLANS15:40Activating airport energy-saving and producingpotentials: examples of identification,evaluation and implementationDr Axel Laistner, Managing Owner, AxelLaistner Consulting UG(hb), Germany16:05 - 16:35PANEL: Energy conservation opportunitiesDr Axel Laistner, Managing Owner, AxelLaistner Consulting UG(hb), GermanyDoug Cooley, Vice President, Michaud CooleyErickson, USASynergyConsultants20

WEDNESDAY 30 MARCH 2011Aviation Security (AVSEC)Conference Chair: Art Kosatka, CEO,TranSecure Inc, USAConference Chair: Brian Engle, Senior Managerof Station Operations, AirTran Airways, USA09:00 - 09:05Opening remarks09:05A passenger screening checkpoint for the21st centurySteve Wolff, President, Wolff ConsultingServices, USA09:30Enterprising aviation in a hostile environmentRonald Augustin, Deputy Senior Vice PresidentSecurity Services, KLM Royal Dutch Airlines,Netherlands09:55Project Griffin: an aid to protective securityNeville Hay, Detective Sergeant, Sussex Police, UK10:20Security measures: who is in the focus?Urs Haldimann, Head Legal and InternationalAffairs, Federal Office of Civil Aviation,Switzerland10:45 - 10:55Q&A10:55 - 11:20Break11:20Secured goods: a managed logisticsprogramme approach to airport deliverablesSteve Wareham, Director of MSP Operations,Metropolitan Airports Commission, USA11:45Integrating body scanners with the passengersecurity process to provide an improvedcustomer experienceMichael Fazackerley, Customer Services andSecurity Director, Manchester Airport plc, UK12:10Profiling: in tandem with technologyAdan Morik, Sales and Marketing Director,I-SEC International Security, Netherlands13:10 - 14:15Lunch14:15An integrated checkpoint solution for highthreatpassengersJohn Huey, President, John H Huey & AssociatesLLC, USA14:40 - 15:45PANEL: Secure terminals : If we were startingover, what would we create?Aaron Batt, Europe Regional Director,Transportation Security Administration (TSA), USAJohn Huey, President, John H Huey &Associates LLC, USAMichael Fazackerley, Customer Services andSecurity Director, Manchester Airport plc, UKNissim Ben-Ezra, Manager, SecurityTechnologies, Israel Airport Authority, IsraelRonald Augustin, Deputy Senior Vice PresidentSecurity Services, KLM Royal Dutch Airlines,NetherlandsSteve Wolff, President, Wolff ConsultingServices, USATim Figures, Director of Transport Security &Contingencies, UK Department for Transport, UK15:45 - 16:00Break16:00Reforms to aviation security regulation:moving to an outcome-focussed, risk-basedregulatory modelTim Figures, Director of Transport Security &Contingencies, UK Department for Transport, UK16:25 - 17:30PANEL: The road aheadAndrew Blackwell, Head of Security andResilience, Virgin Atlantic Airways, UKDick Heimans, Head of Sector - Counter-Terrorism, European Commission, BelgiumDomenic Bianchini, General Manager-Passenger Screening Program, TransportationSecurity Administration (TSA), USADominique Antonini, AVSEC Officer, GenevaInternational Airport, SwitzerlandTim Figures, Director of Transport Security &Contingencies, UK Department for Transport, UKUrs Haldimann, Head Legal and InternationalAffairs, Federal Office of Civil Aviation,Switzerland12:35Bluetooth passenger wait time study at GeorgeBush Intercontinental AirportDarcy Bullock, Professor, Purdue University, USA13:00 - 13:10Q&AJohn H Huey& Associates21

WEDNESDAY 30 MARCH 2011Better Ways of Delivering ITCand Airport Special Systemsand ServicesConference Chair: Al Lyons, Principal,Arup, USA14:00 - 14:05Opening remarks14:05Toronto Pearson: new ICT and a global hubstrategyGary Long, VP and CIO, Greater Toronto AirportsAuthority, Canada14:25Expectations of a young and growing airlinefrom the airport operatorsSourav Sinha, Chief Information Officer,Kingfisher Airlines Ltd, India14:45Aligning airlines and airports: out with the old,in with the newJohn Segaert, Senior Director, System OpsControl, Air Canada, CanadaA must-see event for the commercialaviation industry. The ability to discussand see new industry innovations andoperational best practice with peers isextremely helpfulAlex Bradley, Development Leader, BAA, UK15:05The aviation travel industry has yet to embracecommoditisationJames Burke, Independent TransportationConsultant, JJB Associates, UK15:25Airport of the future initiatives at DubaiAirportsJames Robinson, Head of Strategic Planning,Dubai Airports, United Arab Emirates15:50 - 16:15PANEL: Q&AGary Long, VP and CIO, Greater Toronto AirportsAuthority, CanadaSourav Sinha, Chief Information Officer,Kingfisher Airlines Ltd, IndiaJohn Segaert, Senior Director, System OpsControl, Air Canada, CanadaJames Burke, Independent TransportationConsultant, JJB Associates, UKJames Robinson, Head of Strategic Planning,Dubai Airports, United Arab EmiratesDAY 216.00-18.30EXHIBITION HALLPARTY & SKYTRAXWORLD AIRPORTAWARDSFor detailed information on eachpresentation, panel and speaker, go to the'live' conference programme on our website:www.passengerterminal-expo.com.This will be kept up-to-date with the latestinformation from the speakers.JJBAssociates22

WEDNESDAY 30 MARCH 2011Check-in and PassengerProcessingConference Chair: Brian Keene, Director-Worldwide Baggage Performance, UnitedAirlines, Continental Airlines, USAConference Chair: Eric Youngquist, Manager,Corporate Real Estate, United Airlines, USA09:00 - 09:05Opening remarks09:05Developing a flexible IT landscape for selfservicesBernd Rattey, Director IT, Deutsche LufthansaAG, Germany09:30Qantas Next Generation Check-inRobert Bowring, Manager Airport Developmentand Planning, Qantas, Australia09:55Passenger processing systems: the movetowards increasing self-service opportunitiesand enhancing the self-service experienceSamuel Ingalls, Assistant Director of Aviation,Information Systems, McCarran InternationalAirport, USA10:30 - 10:40Q&A10:40 - 11:10Break11:10Self-service automated boarding gates cometo North AmericaJeffrey Ulrich, Product Manager CustomerSelf-Service Emerging Technology, ContinentalAirlines, USA11:35CPH Go processesLars Johansen, Senior Project Manager,Copenhagen Airports, Denmark12:00The check-in hall of the future: what isFrankfurt planning?Marcel Plaum, Senior Manager TerminalDevelopment and Simulation, Fraport AG, GermanyVeronika Iseler, Project Manager TerminalDevelopment, Fraport AG, Germany12:30Centralisation of security checks andreopening a new dock at Zurich Airport byDecember 2011Pawel Kolatorski, Senior Project Leader, ZurichAirport, Switzerland12:55 - 13:05Q&A13:05 - 14:15Lunch14:15Passenger operations resource planning at theworld’s busiest airportAndy Garner, Director of Operational Planning,BAA Heathrow, UK14:40Performance improvement at Zurich Airport(reduction of waiting times)Petra Doris Lonien, Manager OperationalQuality & Punctuality, Zurich Airport Ltd,Switzerland15:05Achieving PCI and CUPPS compliance goals bysecuring passenger dataStephen Bergeron, President, PrehKeyTec Inc,USA15:30How to realise ancillary revenue withself-service check-inDavid Reszner, Senior Product Manager,Austrian Airlines, AustriaDr Stefan Trilling, Vice President New Productsand Portfolio Management Passenger Airline,Lufthansa Systems, Germany16:00 - 16:30PANEL: A look into the future - what's next forself-service, check-in and PAX processing?Samuel Ingalls, Assistant Director of Aviation,Information Systems, McCarran InternationalAirport, USABernd Rattey, Director IT, Deutsche LufthansaAG, GermanyRobert Bowring, Manager Airport Developmentand Planning, Qantas, AustraliaAndy Garner, Director of Operational Planning,BAA Heathrow, UKExhibition Hall Party & Skytrax WorldAirport Awards23

WEDNESDAY 30 MARCH 2011Customer Service andPassenger ExperienceConference Chair: Hiosvany Muina, AirportManager, Copa Airlines, USAConference Chair: Beverly Lewis, OrlandoInternational Airport/Atlanta Hartsfield-Jackson International Airport Station Manager,Alaska Airlines, USA09:00 - 09:05Opening remarks09:05Passenger-focused by design: maximisingyour passengers' experienceSteve Wareham, Director of MSP Operations,Metropolitan Airports Commission, USA09:30Improving the passenger's view: what canairports do to upgrade the customers on theground?Dr Michael Kerkloh, President & CEO, MunichAirport, Germany09:55Incheon Airport: more than an airport, beyondexpectationNam Soo Lim, Executive Director, IncheonInternational Airport Corporation, Korea10:20 - 10:35Q&A10:35 - 11:05Break11:05Building a customer-oriented team to create abetter passenger experienceDiana Mizrachi, Director Customer Experience,Copa Airlines, Republic of Panama11:30Transforming the passenger experience atHeathrowJohn Holland-Kaye, Commercial Director, BAAAirports Ltd, UK11:55Changi experience by designJacqueline Hwei Peng Lau, Assistant Director,Changi Airport Group (S) Pte Ltd, Singapore12:20 - 12:35Q&A12:35 - 14:00Lunch14:00 - 14:30PANEL: What makes a passenger choose yourairport or airline?Diana Mizrachi, Director Customer Experience,Copa Airlines, Republic of PanamaDr Michael Kerkloh, President & CEO, MunichAirport, GermanyJacqueline Hwei Peng Lau, Assistant Director,Changi Airport Group (S) Pte Ltd, SingaporeJohn Holland-Kaye, Commercial Director, BAAAirports Ltd, UKLiz Brackley, Head of Airport StrategicDevelopment, Virgin Atlantic Airways, UKMarcia Castillo, Human Resources Manager,Alaska Airlines, USANam Soo Lim, Executive Director, IncheonInternational Airport Corporation, KoreaSteve Wareham, Director of MSP Operations,Metropolitan Airports Commission, USA14:30Differentiation on the ground: does it matter?Liz Brackley, Head of Airport StrategicDevelopment, Virgin Atlantic Airways, UK14:55What do your customers and employees sayabout your business? Are you deliveringunforgettable experiences?Hiosvany Muina, Airport Manager, CopaAirlines, USA15:20Airport loyalty programmes: waste or value?Dr Stefan Keh, CEO Infrastructure Logistics,Siemens AG, Germany15:45Diversity: communication styles in theworkplaceMarcia Castillo, Human Resources Manager,Alaska Airlines, USA16:10 - 16:20Q&AExhibition Hall Party & Skytrax WorldAirport Awards24

WEDNESDAY 30 MARCH 2011PRT for Airports and CitiesConference Chair: Dr Tom Voge, SeniorConsultant, Transport & Mobility Leuven,BelgiumConference Chair: David Holdcroft, PRTManager, Heathrow Airport Ltd, UK09:00 - 09:05Opening remarks09:05Teaching an old dog new tricks: adaptivereprogramming of facilities for future needswith PRTJohn Mok, CEO, Cincinnati/Northern KentuckyInternational Airport, USA09:30Heathrow pod: an update on the Heathrow PRTprojectDavid Holdcroft, PRT Manager, HeathrowAirport Ltd, UK09:55City of San José PRT projectAustin Smith, Associate Director, Arup, UK10:20Similarities and differences of procuring aPRT system compared with other forms ofautomated transitSteven Perliss, Principal, Lea+Elliott Inc, USA10:45 - 11:05PANEL: Airport applications of PRTJohn Mok, CEO, Cincinnati/Northern KentuckyInternational Airport, USAAustin Smith, Associate Director, Arup, UKSteven Perliss, Principal, Lea+Elliott Inc, USA11:55PRT: translating urban experiences to airportapplicationsRobbert Lohmann, Commercial Director,2getthere, Netherlands12:20Cybercars experiment in La Rochelle: beyondtechnical challengesCarlos Holguin (on behalf of), Expert Engineer,Inria-Rocquencourt, France12:45Demonstration of PRT systems in the city of LaRochellePhilippe Vollichard, Sustainability Manager,EPFL, Vice President of Planning andInfrastructures, EPFL (École PolytechniqueFédérale de Lausanne, Swiss Federal Instituteof Technology), Switzerland13:10 - 13:30PANEL: City applications of PRTPhilippe Vollichard, Sustainability Manager,EPFL, Vice President of Planning andInfrastructures, EPFL (École PolytechniqueFédérale de Lausanne, Swiss Federal Instituteof Technology), SwitzerlandCarlos Holguin, Expert Engineer, Inria-Rocquencourt, FranceRobbert Lohmann, Commercial Director,2getthere, NetherlandsConsultant, JJB Associates, UK13:30 - 14:30LunchThe session on PRT was excellent – coveredthe whole topicStuart Condie, Director, James Aviation Ltd, UK11:05 - 11:30Break11:30Introduction and background to urban PRTapplicationsDr Tom Voge, Senior Consultant, Transport &Mobility Leuven, BelgiumFor detailed information on eachpresentation, panel and speaker, go to the'live' conference programme on our website:www.passengerterminal-expo.com.This will be kept up-to-date with the latestinformation from the speakers.25

CONFERENCE PROGRAMME / DAY 3THURSDAY 31 MARCH 2011Airport Concessions andBusiness DevelopmentConference Chair: Dr Patricia Ryan, President,Decision Services International LLC, USA09:00 - 09:05Opening remarks09:05Airline marketing and service quality: corefoundations for growing airport revenuesAnsgar Sickert, Managing Director, FraportIndia, India09:35Paradigm shift from B2B to B2C: innovativeapproaches in airport managementGiulio De Metrio, COO and Deputy CEO, SEAAeroporti Milano, Italy10:05How consumer-driven innovation drivesgrowth at Copenhagen AirportKaren Bender, Segment & Innovation Manager,Copenhagen Airports, Denmark10:35What airports need to learn from the cruiseship industrySteve Wareham, Director of MSP Operations,Metropolitan Airports Commission, USA11:05 - 11:25Break12:05Implementing queue management tools toincrease airport revenues and optimise thecustomer experienceChris Ware, Head of Security, Bristol AirportLtd, UKJoram Bobasch, Executive Vice President ICTSEurope, ICTS Europe Holdings BV, Netherlands12:35Engaging the passenger to create additionalrevenue on the way to and at the airportDr Michael Atherton, CEO, Mantic PointSolutions Ltd, UK13:00Towards service excellence: frominfrastructure provider to service brandIngrid Lourenco, Product and Service Marketing,ANA - Aeroportos de Portugal SA, PortugalTom Wynne-Morgan, Service Designer, EngineService Design, UK13:30 - 13:40Closing remarks13:40 - 14:40LunchDAY 313.30-15.00FAREWELL PARTYSponsored by11:25 - 12:05PANEL: Using new business practices andtechnologies to increase your bottom lineSteve Wareham, Director of MSP Operations,Metropolitan Airports Commission, USAGiulio De Metrio, COO and Deputy CEO, SEAAeroporti Milano, ItalyKaren Bender, Segment & Innovation Manager,Copenhagen Airports, DenmarkAnsgar Sickert, Managing Director, FraportIndia, IndiaDecisionServicesInternational26

THURSDAY 31 MARCH 2011Airport Design, Planningand DevelopmentConference Chair: Eric Peterson, Principal,Architectural Alliance International, USA09:00 - 09:05Opening remarks09:05Planning the strategy for the Italian airportsnetworkAlessandro Cardi, Director, ENAC, Italy09:30Back to the USSR: the great race to revitaliseairport infrastructure in Russia and CISAlexander Gospodinov, Director, Head of Aviation& Aerospace, Richard Chancellor Ltd, UK09:55Airports of the future: taking the terminalto the travellerSteven Cornell, Associate Vice President,West Region Aviation Director, T.Y. LinInternational, USA10:20Remaking a terminal after the airline hubclosesDavid Powell, Director, Major CapitalImprovements Program, Raleigh-DurhamAirport Authority, USA10:45 - 11:00Q&A11:00 - 11:15Break11:15Ezeiza Airport: new passenger terminalMarcelo Minoliti, Director of Infrastructure,Aeropuertos Argentina 2000, Argentina11:40Security in terminal design and engineeringRafi Ron, CEO, NASS - New Age SecuritySolutions, USA12:05Revitalising an airport: modernising facilitymanagement concepts, methods and businessprocessesWayne Harvey, Director, Facilities Management,San Diego International Airport, USAEllen Crews, National Market Principal, JacobsEngineering, USA12:35LAWA’s facilities management initiative:shifting strategic direction and assetmanagement principles to a sustainableownership strategyMichael Feldman, Deputy Executive Director,Los Angeles World Airports, USAEric Dillinger, Principal/Division Vice President,Jacobs, USA13:05 - 13:30PANEL: What should be considered whenplanning a new airport or terminal?Steven Cornell, Associate Vice President, WestRegion Aviation Director, T.Y. Lin International, USADavid Powell, Director, Major CapitalImprovements Program, Raleigh-DurhamAirport Authority, USARafi Ron, CEO, NASS - New Age SecuritySolutions, USAWayne Harvey, Director, Facilities Management,San Diego International Airport, USAEllen Crews, National Market Principal, JacobsEngineering, USAMichael Feldman, Deputy Executive Director,Los Angeles World Airports, USAEric Dillinger, Principal/Division Vice President,Jacobs, USA13:30 - 14:30LunchPassenger Terminal EXPO was fantastic – verywell organised with quality speakers… anexcellent experience, very interesting and rich incontent, covering all the major issues for airportsaround the world. It was an excellent networkingopportunity and I discovered how other airportprofessionals are addressing their challengesand opportunitiesPoalo Cambula, Head of Planning and DevelopmentInfrastructures, Aeroporti di Roma SpA, Italy27

THURSDAY 31 MARCH 2011Airport Environmentand SustainabilityConference Chair: Alistair McCreadie,Corporate Services Coordinator, ASUR, MEXICO09:00 - 09:05Opening remarksSESSION ONE: SUSTAINABILITY INTEGRATION– THE FINAL CHAPTER09:05Sustainability initiatives at Malaysia AirportsMajidah Hashim, Senior Executive, MalaysiaAirports Holdings Berhad, Malaysia09:30Building credible environmental initiatives atairports: challenges and opportunitiesClary Raftopoulou, EMS,Water and HazardousWaste Coordinator, Athens InternationalAirport, Greece09:55Stockholm-Arlanda Airport: developing thegreen hub of ScandinaviaFredrik Jaresved, Head of Sustainability andQA, Swedavia, Sweden10:20How resource efficiency brings environmentalbenefits and business improvementJoseph Attwood, Environment StrategyManager, Gatwick Airport, UK10:45 - 11:00Q&A11:00 - 11:20BreakSESSION TWO: THE CARBON DIET11:20Carbon diet for your airportEtienne Rouverand, Head of SustainableDesign, ADPI, France11:45Best practice in CO 2 reductionMichael Wühle, Vice President EnvironmentProtection and Management, Sustainability,Munich Airport, GermanySESSION THREE: SUSTAINABLE AIRPORTINITIATIVES12:10Sustainable rehabilitation of aircraft standsusing recycled concrete aggregatesSim Yi, Cindy Koh, Project Manager, ChangiAirport Group (S) Pte Ltd, Singapore12:40Using the Sustainable Aviation Resource Guideand sustainable construction practicesEugene Peters, Director, Ricondo & Associates,USA13:05 - 13:20Q&A13:20 - 14:30LunchFarewell PartyI enjoyed the opportunity in the sessionto exchange our experiences in airportenvironmental programmes and compareour work. The conference again providedan invaluable platform to identify the latestdevelopments in the industryEmanuel Fleuti, Head of Environment at FlughafenZürich AG, SwitzerlandFor detailed information on eachpresentation, panel and speaker, go to the'live' conference programme on our website:www.passengerterminal-expo.com.This will be kept up-to-date with the latestinformation from the speakers.28

THURSDAY 31 MARCH 2011Air-Rail LinksConference Chair: Pat Askew, Principal,Perkins+Will, USA09:00 - 09:05Opening remarks09:05Rail@Airport: one size does not fit allGiuseppe Rizzo, Project Manager EuropeanPolicies, European Commission, Belgium09:35KLIA Ekspres: the Kuala Lumpur air-railconnection experience as a privatised projectNoormah Mohd Noor, Chief Executive Officer,Express Rail Link Sdn Bhd, Malaysia10:00The O’Hare Airport express train: a wayforwardRosemarie Andolino, Commissioner, ChicagoDepartment of Aviation, USA10:25Air-rail linksJonathan Young, Programme Director,Manchester Airports Group, UK12:10Intermodality – or, the best-connected spot onPlanet EarthChristoph Hommerich, Vice President RealEstate, Fraport AG, Germany12:35The intermodal development of theinternational Pisa Airport Galileo GalileiGina Giani, CEO and General Manager, SAT, ItalyGiulio De Carli, Chief Executive Officer, OneWorks, Italy13:00 - 13:30PANEL: Air-rail links – getting it right andlooking at future possibilitiesJonathan Young, Programme Director,Manchester Airports Group, UKClaus Klitholm, SVP Business Development,DSB, DenmarkHenrik Peter Jørgensen, Vice President,Communication, Copenhagen Airports,DenmarkNoormah Mohd Noor, Chief Executive Officer,Express Rail Link Sdn Bhd, MalaysiaRosemarie Andolino, Commissioner, ChicagoDepartment of Aviation, USAGiuseppe Rizzo, Project Manager EuropeanPolicies, European Commission, Belgium13:30 - 14:30Lunch10:50 - 11:00Q&A11:00 - 11:20Break11:20Copenhagen: air and rail in joint marketapproachClaus Klitholm, SVP Business Development,DSB, DenmarkHenrik Peter Jørgensen, Vice President, Communication,Copenhagen Airports, DenmarkDAY 313.30-15.00FAREWELL PARTYSponsored by29

THURSDAY 31 MARCH 2011Aviation Safety and Security(AVSAFE) + TrainingConference Chair: Art Kosatka, CEO,TranSecure Inc, USAConference Chair: Brian Engle, SeniorManager of Station Operations, AirTranAirways, USA09:00 - 09:05Opening remarks09:05The ‘boom’ (Business Optimisation O&M) incivil aviation revitalisation during ongoinghostilities: the Afghanistan phenomenonKristina Dores, Aerodrome Operations and SMSExpert, ICAO, USA09:30Enhancing AMA’s capacity to manage andoperate a meteorological office that meetsinternational standardsLuc Chang-Ko, Senior Meteorology Expert,International Civil Aviation Organization,Afghanistan09:55World's first intelligent vision-based runwayFOD detection system: iFerretKoh Ming Sue, Director Engineering and MasterPlanning, Changi Airport Group (Singapore) PteLtd, Singapore10:20Afghan aircraft rescue and fire-fightingservices: building an emergency responseforce in a conflict zoneBruce Edwards, Fire and Rescue Expert, ICAOTechnical Cooperation Bureau, USA10:45 - 11:05PANEL: Creating a safe environmentBruce Edwards, Fire and Rescue Expert, ICAOTechnical Cooperation Bureau, USAKoh Ming Sue, Director Engineering and MasterPlanning, Changi Airport Group (Singapore) PteLtd, SingaporeKristina Dores, Aerodrome Operations and SMSExpert, ICAO, USALuc Chang-Ko, Senior Meteorology Expert,International Civil Aviation Organization,AfghanistanQuinten Johnson, Aviation Security Specialist,TranSecure Inc, USA11:05 - 11:25Break11:25Threat and risk assessment resulting in arational mitigation strategyQuinten Johnson, Aviation Security Specialist,TranSecure Inc, USAAVSEC/AVSAFE TRAINING HOUR11:50 - 11:55Opening remarks11.55-12.55Watching them watching you: terrorist preattackplanning and hostile reconnaissanceNeville Hay, Detective Sergeant, Sussex Police,UK12:55 - 14:00LunchA good experience to have interesting discussions withsecurity colleagues from around the world on differentsecurity subjects. I enjoyed the opportunity to shareexperience and knowledge. Furthermore, a goodopportunity for networking with other security specialists.I would like to conclude that the Passenger TerminalEXPO was excellently organisedJeroen van Vliet, Security Director,KLM Royal Dutch Airlines, NetherlandsDAY 313.30-15.00FAREWELL PARTYSponsored by30

THURSDAY 31 MARCH 2011Baggage – Self-Service,Processing and AutomationConference Chair: Eric Youngquist, Manager,Corporate Real Estate, United Airlines, USAConference Chair: Brian Keene, Director-Worldwide Baggage Performance, UnitedAirlines, Continental Airlines, USA09:00 - 09:05Opening remarks09:05How to minimise mishandling baggage atIncheon AirportGun-Hyo Park, Deputy Director, BHSOperations, Incheon International Airport Corp,Korea09:30Baggage service automationEric Youngquist, Manager, Corporate RealEstate, United Airlines, USA09:55The 70MB programme: introducing a uniqueand innovative baggage handling concept atAmsterdam Airport SchipholMark Lakerveld, Senior Manager, AmsterdamAirport Schiphol, Netherlands10:20The Montreal self-tagging and bag dropprocess: where will we be in a few years?Antoine Rostworowski, Director, BusinessDevelopment, Aéroports de Montréal, Canada10:45 - 11:00Q&A11:00 - 11:20Break11:20How to design and construct the perfectbaggage handling systemMichael Rumpf, Senior Consultant BaggageOperations, Munich Airport – FlughafenMünchen GmbH - Oman Branch, Oman11:45Implementing passenger self bag taggingwithin the USA: American Airlines'implementation case studyJohnathon Bear, Manager, Airport Services,American Airlines, USA12:10Strategy for resolving manual handling risksin baggageMike Read, Baggage Technical Leader, BAAAirports Limited, UKOdeke Lenior, Baggage Operations Design,Vanderlande Industries, Netherlands12:40Experience from the operation of ChangiAirport’s Terminal 3Koh Ming Sue, Director Engineering and MasterPlanning, Changi Airport Group (Singapore) PteLtd, SingaporeFinn Laugesen, Director, Customer Support,Crisplant, Denmark13:10 - 13:30PANEL: What lies ahead for self-service andautomation?Antoine Rostworowski, Director, BusinessDevelopment, Aéroports de Montréal, CanadaGun-Hyo Park, Deputy Director, BHSOperations, Incheon International AirportCorporation, KoreaJohnathon Bear, Manager, Airport Services,American Airlines, USAKoh Ming Sue, Director Engineering and MasterPlanning, Changi Airport Group (Singapore) PteLtd, SingaporeMark Lakerveld, Senior Manager, AmsterdamAirport Schiphol, NetherlandsMichael Rumpf, Senior Consultant BaggageOperations, Munich Airport – FlughafenMünchen GmbH - Oman Branch, Oman13:30 - 14:30LunchFarewell Party31

THURSDAY 31 MARCH 2011Border Control – Security,Automation and BiometricsConference Chair: Dr Jean Salomon, Principal,JSCP, France09:00 - 09:05Opening remarksTHE ROLE, CHALLENGES ANDOPPORTUNITIES OF BIOMETRICS-ENHANCED ABC09:05Programme Innovation Border ManagementGert Versluis, Programme Director Identitymanagement and Immigration, Immigrationand Naturalization Service, Netherlands09:30The future of integrated border managementin the European UnionElfa Balina, Administrator, EuropeanCommission, DG Home, Belgium09:55Automated border crossing systems: risks andopportunities for border securityDr Monica Gariup, Research Officer, Frontex,Poland10:20ABC system: past, present and the futureRaymond Wong, Border Control and IT Expert,Raymond Wong Consultancy, Hong Kong10:45 - 11:00Q&A11:00 - 11:20BreakAn excellent border control day atPassenger Terminal EXPO 2010. A range ofinformative presentations, keen interactionby the audience and well-managedpanel sessions all made for a successfulconferenceAlan Craig, Head of International Liaison, UK BorderAgency, UK11:20E-gates and interoperabilityDr Detlef Houdeau, Senior Director, InfineonTechnologies AG, Germany11:45Helping governments meet the challenge ofintegrated border managementRay Batt, Senior Director Government &Security, ARINC, UK12:05Biometric border control: the French touchFrancis Weiss, Program Manager, Morpho,France12:25Insights into automated border clearanceCyrille Bataller, Director, Accenture TechnologyLabs Europe, Accenture, France12:45Automated air and land border crossing inFinland: state-of-the-art integral eBordersystemMiguel Leitmann, Senior Vice President forMarketing and Sales, Vision-Box, Portugal13:05 - 13:30PANEL: ABC at a crossroadsMiguel Leitmann, Senior Vice-President forMarketing and Sales, Vision-Box, PortugalCyrille Bataller, Director, Accenture TechnologyLabs Europe, Accenture, FranceFrancis Weiss, Program Manager, Morpho,FranceRay Batt, Senior Director Government &Security, ARINC, UKDr Detlef Houdeau, Senior Director, InfineonTechnologies AG, GermanyRaymond Wong, Border Control and IT Expert,Raymond Wong Consultancy, Hong KongDr Monica Gariup, Research Officer, Frontex,PolandElfa Balina, Administrator, EuropeanCommission, DG Home, BelgiumGert Versluis, Deputy General Director,Immigration and Naturalization Service,Netherlands13:30 - 14:30LunchFarewell Party32

THURSDAY 31 MARCH 2011Customer Service andPassenger ExperienceConference Chair: Hiosvany Muina, AirportManager, Copa Airlines, USAConference Chair: Beverly Lewis, OrlandoInternational Airport/Atlanta Hartsfield-Jackson International Airport Station Manager,Alaska Airlines, USA09:00 - 09:05Opening remarks09:05Using technology to improve customer servicePaul Kehoe, Chief Executive Officer,Birmingham International Airport, UK09:30Continuous passenger orientation: more thana marketing gimmickThomas Penner, Vice President, Munich AirportInternational, Germany09:55Revitalising customer service with informationtechnologyCatherine Mayer, Vice President, SITA, USA10:20IBPad Project: all the airport on our hands(accurate information at any time/anywhere)Dimitris Bountolos Montabes, Iberia's MadridCoordination & Hub Director, Spain10:45 - 11:00Q&A11:00 - 11:20Break11:20The human touch: connecting with yourpassengers and visitors on a personal andemotional levelPeter Spurway, Vice President CorporateCommunications, Concessions Developmentand Government Relations, Halifax InternationalAirport Authority, Canada11:45Terminal enhancement at Changi Airport (TheSlide@T3)Elsie Soo Chai Tan, Project Manager, ChangiAirport Group (S) Pte Ltd, Singapore12:10Customer service and passenger experienceRobert Kennedy, Interim Deputy GeneralManager, Hartsfield-Jackson AtlantaInternational Airport, USA12:35Employee communication and engagementBeverly Lewis, Orlando International Airport/Atlanta Hartsfield-Jackson International AirportStation Manager, Alaska Airlines, USA13:00 - 13:30PANEL: Can technology really replace thepersonal (human) touch?Paul Kehoe, Chief Executive Officer,Birmingham Airport, UKThomas Penner, Vice President, Munich AirportInternational, GermanyCatherine Mayer, Vice President, SITA, USADimitris Bountolos Montabes, Madrid/BarajasCoordination & Hub Director, Iberia Airlines, SpainPeter Spurway, Vice President CorporateCommunications, Concessions Developmentand Government Relations, Halifax InternationalAirport Authority, CanadaElsie Soo Chai Tan, Project Manager, ChangiAirport Group (S) Pte Ltd, SingaporeRobert Kennedy, Interim Deputy GeneralManager, Hartsfield-Jackson AtlantaInternational Airport, USA13:30 - 14:30LunchFarewell PartyDAY 313.30-15.00FAREWELL PARTYSponsored by33

EXHIBITIONA FREE-TO-ATTEND international networking exhibitionwith 160+ exhibitors and 3,500+ attendees from 80+countries! Make sure the dates are in your diary!EXHIBITIONHALL PARTIES!Passenger Terminal EXPO2011 exhibition hall partieswith drinks, canapés andexcellent networkingopportunities –everyone is welcome!REGISTER NOW! FREE EXHIBITION PASS3,500+attendeesCONFIRMED EXHIBITING COMPANIES as of 21/02/20113M Security Systems • Access IS • ADPI • ADP Management • Airport 20/20 • Airport Cities • Airport Research CenterGmbH • Alstef Automation SA • Amor Group • Arconas • Arinc • Arnold AG • Arup • Aviation Research Corporation •AviaVox BV • AXA Power ApS • Bagage Identification • Bagdrop • Bartsch International GmbH • BDP • Blue Eye Video• Brunner GmbH • Bukaka • CIMC - Tianda • Colebrook Bosson Saunders • Conrac GmbH • Copenhagen Airports •Cowi AS • Crisplant • C-True Face Recognition • Custom Engineering • Damarel Systems International Ltd • Dan DryerAS • Danish Export Assocation • Denge Makina San ve Tic Ltd • Desko GmbH • DILAX Intelcom GmbH • DSG SystemsAG • Dutch Airport Solutions • Dutch Innovative Airport Solutions • Eagle Vision Systems bv • Easy roles AS • Edge •Elsag Datamat SpA • Epsilon NV • Epson Europe • ESP.co.uk • Expresso - Deutschland • EyeDPro Ltd • FS WalkerHughes • GATE - German Airport Technology & Equipment • Global Systems Dubai • Grenzebach Maschinenbau GmbH• Gunnebo Entrance Control Ltd • Herbert Systems • Hub Telecom • IATA • IBM Canada Ltd • ICT Europe Holdings •IER • Indra • Ineco • Infologic Nederland BV • Inform GmbH • Intelligent Thinking • Intermec Europe Ltd • Intos interiorcontracting • Iris GmbH • Jane’s Airport Review • JBT AeroTech • Kaba Gallenschuetz GmbH • KAIA - DevelopmentProject • Kathrein Werke KG • K+P Architekten und Stadplaner GmbH • Kusch & Co Sitzmobelwerke GmbH & Co KG •Lifts All AB • Lindner Group • Logplan • Lufthansa Systems AG • Lyngsoe Systems AS • Magnetic Autocontrol GmbH• Materna GmbH • Matteograssi SpA • MIS Choice Inc • Morpho • N-aitec srl • NCR Corporation • NEC Corporation •Nurus • Obermeyer Planen + Beraten GmbH • OMK Associates Ltd • Pascall & Watson Architects • PHP Real AirportSeating Systems • PKS Services Ltd • Power Stow AS • PrehKeyTEc GmbH • Proavia • Prolog Development CenterAS • QuinTech Engineering Innovations • Ramboll • RESA Airport Data Systems • RM-Group AS • Royal Boon EdamGroup Holding BV • Safegate International AB • Scarabee Systems & Technology BV • Segway Inc • ServiceTec GlobalServices Limited. • Shop-Court BV • Siemens AG • Simcore Sarl • Simple Way s.r.o. • Simtra Aerotech AB • SITA •Smith Heimann GmbH/Smiths Detection • STE SpA • Stratime Composites Systemes • Strulik GmbH • Studio Linse •Swarco Norge AS • TAV IT Co • Telemedium Systems BV • ThyssenKrupp Airport Systems • TMT The Mobile Terminal• Topsystem Systemhaus GmbH • Transfer Baggage Solutions • Tri-on • T-Systems International GmbH • UFISAirport Solutions GmbH • Ultra Electronic Airport Systems • United OFOQ • USM Airportsystems AG • VanderlandeIndustries • ViaDirect • Via Guide • VidTroniX LLC • Vitra International • Voice Perfect • Wanzl MetallwarenfabrikGmbH • WP ARC Plan GmbH • Xerox • Zafire Aviation Software Ltd • Zebra Enterprise Solutions • Zoeftig & CoMEDIA PARTNERSSPONSORSServiceTec34

YOUR ARRANGEMENTSCOPENHAGENWith its rich history, historical buildings, ancientstreets, outstanding museums and galleries, theuniquely enchanting Tivoli Gardens and a residentmonarchy that is the oldest in the world, the Danishcapital has a host of attractions to suit all tastes.But this is no living museum. Copenhagen is a vibrant,modern city whose fascinating past coexists with thevery latest trends in architecture, design and fashion.This is, after all, one of the world's great designcapitals, a status that is reflected in its dynamic newbuildings and stunning shops.COPENHAGEN RANKED IN THETOP 5 PLACES TO VISIT –THE NEW YORK TIMES2011 CONFERENCE REGISTRATIONAll of these benefits for each day that you register:• ALL CONFERENCES AND PANELS • EXHIBITION HALL PARTIES & NETWORKING • SKYTRAXWORLD AIRPORT AWARDS • REFRESHMENTS ON ARRIVAL EACH MORNING • REFRESHMENTSFOR CONFERENCE BREAKS • FULL BUFFET LUNCHES • SECURE WEBSITE WITH SPEAKERS'PRESENTATIONS* • FREE-OF-CHARGE ENTRY INTO THE EXHIBITION HALL • UNRIVALLEDNETWORKING OPPORTUNITIES• FREE INTERNET ACCESS CONFERENCE RATES*Post-conference - subject to speaker permissionand payment of conference fees.Discount applies until 05.02.20113-day pass€1,3452-day pass€9951-day pass€620BOOK NOW at www.passengerterminal-expo.comOPENING HOURSREGISTRATION CONFERENCE EXHIBITIONDay 1 29/03/11 08.00 08.45-17.30 10.00-19.00Day 2 30/03/11 08.00 09.00-17.30 10.00-18.30Day 3 31/03/11 08.00 09.00-14.00 10.00-15.00VENUEHOTEL DISCOUNTSBella Center, Center Boulevard 5,DK-2300 Copenhagen Swww.bellacenter.dkSave on hotels, city travel passesand guided tours of CopenhagenWEATHERAveragetemperature:9˚C/48˚FTRAVEL DISCOUNTSSave up to 20% on air travel with theStar Alliance network – 28 airlines. StarAlliance member airlines are pleased to beappointed as the official airline network forPassenger Terminal EXPO 2011.CONTACT USPassenger Terminal EXPO 2011 | UKIP Media & Events LtdAbinger House, Church Street, Dorking, Surrey, RH4 1DF, UKTel: +44 1306 743744 | Fax: +44 1306 877411 | Email: ptexpo@ukipme.com35

CONFERENCE DELEGATE REGISTRATION FORMValid for all conference sessions of Passenger Terminal EXPO 2011Register online at: www.passengerterminal-expo.com or completeand fax back this form to +44 1306 877411 to reserve your conference place.YOUR DETAILSPlease print clearly and complete ALL of the following information:First name: .................................................................Family name: ...............................................................................Job title: .........................................................................................................................................................................Company: .......................................................................................................................................................................Department ....................................................................................................................................................................Address: .........................................................................................................................................................................Country: ......................................................................Post/zip code: ..............................................................................Email: .............................................................................................................................................................................Telephone: ..................................................................Fax:.............................................................................................Website:......................................................................Type of organisation: ...................................................................CONFERENCE DETAILSAll prices are subject to VAT at 25%.I confirm my place at the conference with an open conference pass for:❏ 3 days ............................€1,345❏ 2 days ...............................€995❏ 1 day ...............................€620PRICES STAYTHE SAMEFOR THETHIRD YEAR!I will be attending the conference on:❏ Tuesday 29 March ❏ Wednesday 30 March ❏ Thursday 31 MarchPLEASE NOTEYOUR CONFERENCE REGISTRATION INCLUDES: Open access to all conference sessions, the exhibition, morning coffee, refreshment breaks andlunches. Also included: a place at drinks receptions, and access to conference presentations after the event (subject to speaker permission).PAYMENT DETAILS*❏ Pay by credit card NOW❏ Invoice me NOWCard detailsBilling address (if different from your address): ......................................................................................................................................................................................................................................................................................................Card type (please choose):❏ ❏ ❏ ❏ Amount £Card number:Cardholder name:Issue number: (Switch only)Expiry date: (mm/yy) Security code: PTXPlease note:All conference attendees will receive accessto all graphic presentations of all speakerswho agree to supply this information forrelease after the event.Liability note:Passenger Terminal EXPO – UKIP Media& Events do not accept liability for anyloss of, or damage to, the personal effectsof attendees to the event. We reserve theright to cancel, defer or modify the eventproceedings without prior notice.Cancellation of conference registration policy:We must receive all cancellations in writingprior to the event. The following numbers ofdays indicate the time scale and monies duefor different cancellation periods.Cancellations received:More than 30 days prior to the event – fullrefund/no payment due.7More than 14 days and up to 30 days priorto the event – 50% refund/50% payment due.14 days or less prior to the event – norefund/full payment due. Substitutions canbe made in writing up to seven days priorto the event.For full booking terms and conditions visit:www.ukipme/terms