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CONFERENCE STREAM SYNOPSES AND PANEL DISCUSSIONSPANEL: Make your own opportunities – thinkingoutside the box• Addressing the challenges of revitalising anairport• Changes in the commercial programme – whatto do when you have long-term contracts?• Driving revenue but maintaining customerserviceinitiativesAirport Design, Planning and Development– Middle East & AsiaOver the past few years the Middle East and Asiahave been two of the world's fastest-growingaviation markets, and this growth is forecast tocontinue over the next decade. This session willexamine the key drivers behind the growth andshowcase major airport developments in theregion. The session opens with a Leaders’ Forum,in which key industry players will discuss theissues affecting growth strategies. The forumwill feature contributions from Fraport India, AbuDhabi Airports and TAV Airports. The second partof the session will look at the future developmentof major airport hubs in the region. Presentationsinclude a case study of Mumbai International anda discussion on plans for growth at Dubai. Theday will close with presentations on operationalchallenges and delivering infrastructure in theMiddle East and Asia. Delegates will learn aboutdevelopment in Istanbul, Bangalore and AbuDhabi. Speakers include Dr Waleed Youssef,Chief Strategy Officer of TAV; Kamesh Rao,Chief Operating Officer, Airports, GMR AirportDevelopers Ltd; Ansgar Sickert, ManagingDirector, Fraport India; and Haytham Haidar, ChiefDevelopment Officer, Abu Dhabi Airports Company.PANEL: Leaders’ Forum: Key issues affectinggrowth strategies• Traffic growth• Strategic decision making and evolution of hubs• Planning for expansion• Introduction of new technologies• Possible ownership and regulatory structures• Balancing levels of service with costs• Long-term goalsAirport Environment and SustainabilityThe environment is one of the most importantissues currently affecting the aviation sector.In this session speakers will explain how theirorganisations are rising to the environmentalchallenge. Topics covered include sustainableairport construction, climate change, sustainabilityplans and energy-saving initiatives. AlistairMcCreadie of ASUR will give an overview of theenvironmental impact mitigation techniques beingapplied by his company in the construction of a newterminal at Cancun International. Certification willalso come under the spotlight, with Anne Hennyexplaining how Oakland International became thefirst passenger terminal in the USA to achieve theSilver level of LEED certification, and Kelvin ChengLeong Chan discussing how Changi’s Terminal 3was awarded Green Mark Gold Status. Delegateswill also learn how to reflect their sustainabilityplans in their climate action plans, and EmanuelFleuti will discuss programmes that can yieldenvironmental and economic benefits for airportoperators and airport system partners. Speakersinclude Emanuel Fleuti, Head of Environment,Flughafen Zürich AG; Dr Mark Watson, Head ofEnvironmental Affairs, Cathay Pacific AirwaysLtd; Rosemarie Andolino, Commissioner, ChicagoDepartment of Aviation; Alistair McCreadie,Corporate Services Coordinator, ASUR; andPamela Vanderbilt, Principal Scientist, CH2M HILL.PANEL: Energy conservation opportunitiesNo matter what part of the world we live in, energyconservation and sustainable design is the numberone operating expense that has the most potentialfor reduction in energy and our global carbonfootprint, which ultimately equates to significantannual dollar savings. The panel will be of interestto all facility and development managers and staffwho are directly responsible for energy operatingbudgets for airports.Aviation Security (AVSEC)The aviation industry continues to grow withina challenging and sometimes hostile globalenvironment. This session will examine someof the processes airports around the world haveput in place in order to counter security threats.Presentations from Ronald Augustin of KLM andNeville Hay of Sussex Police will enable delegatesto learn how they can gain a better understandingof the threats their airports currently face.Delegates will also hear presentations on newsecurity technology, such as the high-tech bodyscanner that was recently deployed at ManchesterAirport. Passenger profiling will also be covered,with a presentation from Adan Morik of I-SECInternational Security. The day will end with twopanel discussions led by key players within theairport security arena. Speakers include DomenicBianchini, General Manager- Passenger ScreeningProgram, Transportation Security Administration(TSA); Urs Haldimann, Head Legal and InternationalAffairs, Swiss Federal Office of Civil Aviation;Tim Figures, Director of Transport Security &Contingencies, UK Department for Transport;and Michael Fazackerley, Customer Services andSecurity Director, Manchester Airport plc.PANEL: Secure terminals: if we were startingover, what would we create?• How could it be different – are we looking atsecurity in the right away?• Are sterile terminals realistic, desirable oraffordable?• Are we being realistic, or is it wishful thinkingthat there is a solution?• Is intelligence up to the task?• Balancing prior protection vs. risk acceptance• Terminal design to minimise catastrophicdamagePANEL: The road ahead• Will the international community ever agree?• Will government crackdown trump publicopposition?• Evolutions of technology – what’s next?• Dispelling the radiation issues• Tracking and ‘sensing’, from parking to boarding:is it or will it ever be possible?• Cargo – new TSA 100% requirements• Economic impact of security regulation andlegislation6
Better Ways of Delivering ICT and Airport SpecialSystems and ServicesThis session will discuss current, future andemerging ICT and the systems required tointegrate them. Presentations will come fromexecutives from Air Canada, Greater TorontoAirports Authority, Kingfisher Airlines and DubaiAirports. The different models for creating anddelivering these systems will be covered, andthere will be presentations examining outsourcing,integration, generating non-aeronautical revenueand delivery. Delegates will learn about theadvantages and disadvantages of different ICT,and what systems are required to support theairport of the future. Speakers include Gary Long,VP and CIO, Greater Toronto Airports Authority;Sourav Sinha, Chief Information Officer, KingfisherAirlines Ltd; John Segaert, Senior Director, SystemOps Control, Air Canada; and James Robinson,Head of Strategic Planning, Dubai Airports.Check-in and Passenger ProcessingAirports and airlines around the world areinvesting heavily in process automation andimproving self-service opportunities forpassengers. Airline case studies in this session willhighlight several game-changing projects currentlyunder way, including Lufthansa’s high-techsolutions for integrated self-service passengerhandling processes, Qantas’s next-generationcheck-in and Continental’s pilot programme totest the usability and development of automatedself-service boarding gates in North America.There will also be presentations on how airportsare working towards increased automation andimproved passenger experience. Andy Garner willdiscuss passenger operations resource planningat Heathrow, and Petra Doris Lonien will explainhow Zurich Airport has involved all stakeholders toreduce passenger waiting times. Speakers includeSamuel Ingalls, Assistant Director of Aviation,Information Systems, McCarran InternationalAirport; Jeffrey Ulrich, Product Manager CustomerSelf-Service Emerging Technology, ContinentalAirlines; Bernd Rattey, Director IT, DeutscheLufthansa AG; and Robert Bowring, ManagerAirport Development and Planning, Qantas.PANEL: A look into the future – what’s next forself-service, check-in and PAX processing?Self-service risk-taking is stepping way outsideour old comfort zone• What impact is the streamlined automationdesign having on airport design?• We’re seeing some new trends this year. Whatare they?• Is the seamless journey on the horizon – or justwishful thinking?Customer Service and Passenger ExperienceNew airport developments in Asia and the MiddleEast have set new standards for passengerexperience, with facilities designed around theneeds of today’s travellers. Presentations in thissession will explain how this has been achieved,and how established airports can compete.Representing Asia, Nam Soo Lim will explainhow Incheon Airport has come to be recognisedas one of the world’s leading airports in termsof passenger service, and Jacqueline Hwei PengLau will describe how Changi Airport has workedhard to understand the physical and emotionalexperiences of its passengers. Other case studieswill detail how the rest of the world is tackling thepassenger experience challenge. Steve Warehamwill explain how Minneapolis-St Paul Internationalcame to be ranked second in the Overall PassengerExperience (large airports category) in the 2010JD Power rankings, while Marcia Castillo ofAlaska Airlines will teach delegates how theycan gain a better understanding of how culturaldifferences can hurt their organisations. Speakersinclude Dr Michael Kerkloh, President & CEO,Munich Airport; Nam Soo Lim, Executive Director,Incheon International Airport Corporation; and LizBrackley, Head of Airport Strategic Development,Virgin Atlantic Airways.PANEL: What is really behind the thought processof the passenger when choosing your airportor airline? Cost? Access? Customer service?Connections?• Different airport/airline experiences• What are customers really looking for?• Communication: a key for success?• What makes a passenger choose your airport orairline?PRT for Airports and CitiesPersonal Rapid Transit (PRT) systems are widelyregarded as an effective solution to airport-relatedtransport problems, both landside and airside.Presentations in this session will provide an insightinto the world of PRT. One of the most high-profileairport PRT projects is under way at Heathrow,and David Holdcroft will update delegates onprogress to date, focusing on passenger testing,commissioning and airport integration. Many otherairports are also investigating the possibilitiesof PRT. Austin Smith of Arup will outline studiestaking place to integrate San Jose Airport withother local major activity centres. Several speakerswill also discuss progress to date on urban PRTsystems. Tom Voge of Transport and MobilityLeuven will give delegates an overview of the stateof the art of PRT applications in urban areas, whileRobbert Lohmann of 2getthere will use MasdarCity as an example of how an urban experienceof PRT can be translated to airport applications.Speakers include John Mok, CEO, Cincinnati/Northern Kentucky International Airport; DavidHoldcroft, PRT Manager, Heathrow Airport Ltd; DrTom Voge, Senior Consultant, Transport & MobilityLeuven; and Philippe Vollichard, SustainabilityManager, Vice-Presidency of Planning andInfrastructures, EPFL.PANEL: Airport applications of PRT• Why do airports need PRT?• Barriers for early adopters• Additional airport enhancements for PRT• Business case issues for PRTPANEL: City applications of PRT• Ideal application areas for PRT• Current implementation barriers• Business case/model for urban PRT• End-user perceptions and needs• Potential future trends for PRT7
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