WEDNESDAY 30 MARCH 2011Better Ways of Delivering ITCand Airport Special Systemsand ServicesConference Chair: Al Lyons, Principal,Arup, USA14:00 - 14:05Opening remarks14:05Toronto Pearson: new ICT and a global hubstrategyGary Long, VP and CIO, Greater Toronto AirportsAuthority, Canada14:25Expectations of a young and growing airlinefrom the airport operatorsSourav Sinha, Chief Information Officer,Kingfisher Airlines Ltd, India14:45Aligning airlines and airports: out with the old,in with the newJohn Segaert, Senior Director, System OpsControl, Air Canada, CanadaA must-see event for the commercialaviation industry. The ability to discussand see new industry innovations andoperational best practice with peers isextremely helpfulAlex Bradley, Development Leader, BAA, UK15:05The aviation travel industry has yet to embracecommoditisationJames Burke, Independent TransportationConsultant, JJB Associates, UK15:25Airport of the future initiatives at DubaiAirportsJames Robinson, Head of Strategic Planning,Dubai Airports, United Arab Emirates15:50 - 16:15PANEL: Q&AGary Long, VP and CIO, Greater Toronto AirportsAuthority, CanadaSourav Sinha, Chief Information Officer,Kingfisher Airlines Ltd, IndiaJohn Segaert, Senior Director, System OpsControl, Air Canada, CanadaJames Burke, Independent TransportationConsultant, JJB Associates, UKJames Robinson, Head of Strategic Planning,Dubai Airports, United Arab EmiratesDAY 216.00-18.30EXHIBITION HALLPARTY & SKYTRAXWORLD AIRPORTAWARDSFor detailed information on eachpresentation, panel and speaker, go to the'live' conference programme on our website:www.passengerterminal-expo.com.This will be kept up-to-date with the latestinformation from the speakers.JJBAssociates22
WEDNESDAY 30 MARCH 2011Check-in and <strong>Passenger</strong>ProcessingConference Chair: Brian Keene, Director-Worldwide Baggage Performance, UnitedAirlines, Continental Airlines, USAConference Chair: Eric Youngquist, Manager,Corporate Real Estate, United Airlines, USA09:00 - 09:05Opening remarks09:05Developing a flexible IT landscape for selfservicesBernd Rattey, Director IT, Deutsche LufthansaAG, Germany09:30Qantas Next Generation Check-inRobert Bowring, Manager Airport Developmentand Planning, Qantas, Australia09:55<strong>Passenger</strong> processing systems: the movetowards increasing self-service opportunitiesand enhancing the self-service experienceSamuel Ingalls, Assistant Director of Aviation,Information Systems, McCarran InternationalAirport, USA10:30 - 10:40Q&A10:40 - 11:10Break11:10Self-service automated boarding gates cometo North AmericaJeffrey Ulrich, Product Manager CustomerSelf-Service Emerging Technology, ContinentalAirlines, USA11:35CPH Go processesLars Johansen, Senior Project Manager,Copenhagen Airports, Denmark12:00The check-in hall of the future: what isFrankfurt planning?Marcel Plaum, Senior Manager <strong>Terminal</strong>Development and Simulation, Fraport AG, GermanyVeronika Iseler, Project Manager <strong>Terminal</strong>Development, Fraport AG, Germany12:30Centralisation of security checks andreopening a new dock at Zurich Airport byDecember 2011Pawel Kolatorski, Senior Project Leader, ZurichAirport, Switzerland12:55 - 13:05Q&A13:05 - 14:15Lunch14:15<strong>Passenger</strong> operations resource planning at theworld’s busiest airportAndy Garner, Director of Operational Planning,BAA Heathrow, UK14:40Performance improvement at Zurich Airport(reduction of waiting times)Petra Doris Lonien, Manager OperationalQuality & Punctuality, Zurich Airport Ltd,Switzerland15:05Achieving PCI and CUPPS compliance goals bysecuring passenger dataStephen Bergeron, President, PrehKeyTec Inc,USA15:30How to realise ancillary revenue withself-service check-inDavid Reszner, Senior Product Manager,Austrian Airlines, AustriaDr Stefan Trilling, Vice President New Productsand Portfolio Management <strong>Passenger</strong> Airline,Lufthansa Systems, Germany16:00 - 16:30PANEL: A look into the future - what's next forself-service, check-in and PAX processing?Samuel Ingalls, Assistant Director of Aviation,Information Systems, McCarran InternationalAirport, USABernd Rattey, Director IT, Deutsche LufthansaAG, GermanyRobert Bowring, Manager Airport Developmentand Planning, Qantas, AustraliaAndy Garner, Director of Operational Planning,BAA Heathrow, UKExhibition Hall Party & Skytrax WorldAirport Awards23