Download - Passenger Terminal Expo

TUESDAY 29 MARCH 2011IATA DayConference Chair: David Stewart, Head ofAirports, IATA, Canada08:45 - 09:10Welcome to Passenger Terminal EXPO 201109:15 - 09:20Opening remarks09:20IATA safety operations and infrastructure:airport development initiativesGünther Matschnigg, Senior Vice PresidentSafety, Operations and Infrastructure, IATA,CanadaSESSION ONE: NEW STRATEGIES -PASSENGER TERMINALS09:45Developing a vision in consultation with theairport communityAlan Lamond, Aviation Director -Pascall+Watson Architects, Chairman - BritishAviation Group, UK10:10Low-cost terminalsColin Spear, Assistant Director, IATA,Switzerland10:30 - 10:45Q&A10:45 - 11:15Break11:15 - 11:20SESSION TWO: EXPANSION WITHCOMMUNITY SUPPORT11:20Keeping pace with burgeoning airportdevelopment in the Asia Pacific regionGordon Griffiths, Assistant Director AirportDevelopment, IATA, Singapore11:45Innovation by adapting airports for A380operationsDaniel Wong, Vice President - Flight OperationsPerformance, Emirates, United Arab Emirates12:10Building better relationships with airportcommunitiesLuigi (Joe) Sulmona, Associate Consultant, IATAConsulting, Canada12:35 - 12:45Q&A12:45 - 14:00Lunch14:00 - 14:05SESSION THREE14:05Investing to become London's airport of choiceRaymond Melee, Director of Capital Projects,Gatwick Airport, UK14:30IATA’s renewed focus on airport developmentDavid Stewart, Head of Airports, IATA, Canada14:55Airline alliances at airports: today’s strategyand tomorrow’s visionCees de Vos, Director Airport Services,SkyTeam, Netherlands15:20 - 15:30Q&A15:30 - 15:45Break15:45 - 15:50SESSION FOUR: IMPROVINGPASSENGER EXPERIENCE15:50Tackling baggage mishandlingAndrew Price, Head of Baggage Services, IATA,Switzerland16:20Delivering a great passenger experiencePaul Behan, Head of Passenger Experience,IATA, Switzerland16:50 - 17:00Q&A17:00 - 17:30Closing remarksOpening Day Party sponsored by IATA15