and conference programme - Passenger Terminal Expo

M i d d l e E a s t 

event guide 

and conference programme 

Includes: 

Latest updates 

Expo floorplans 

Complete exhibitor 

listings, and more… 

Host sponsor 

Endorsed by

useful information 

Conference rooms with floorplan 

Room Key 

n Almas Suite 1 



n Al Thuraya A 

n Al Thuraya B 

n Al Thuraya C 

n Speaker room 

n Show management 

Almas 

Suite 3 

Almas 

Suite 2 

Almas 

Suite 1 

Al Thuraya C Al Thuraya B Al Thuraya A 

Conference 

delegate 

refreshments 

Conference 

delegate 

dining 

Lunches will be held in Al Thuraya B. 

Refreshment breaks will be held in 

Al Thuraya C. 

After lunch coffee will be held in 

Al Thuraya C. 

Speaker 

Room 

ENTRANCE 

FROM LOBBY 

Day one 

Sunday 16 November 2008 

Al Thuraya A 

Opening Forum - Plenary session 

B.IT.S - Technology and the passenger 

B.IT.S - Barcoded Boarding 

Passes (BCBP) 

B.IT.S - Baggage management 

Almas Suite 2 

Aviation security 

Security screening 

Security planning and design 

Almas Suite 3 

Airport development – planning, 

solutions, delivery 

Almas Suite 1 

Customer service and considerations 

passenger flow solutions 

Day two 

monday 17 November 2008 

Al Thuraya A 

International airport hub development 

importance of an operational readiness 

programme for openings 

Almas Suite 1 

Emerging trends and challenges in 

border control 

Almas Suite 2 

IATA – safely managing explosive 

capacity growth 

commercial development 

Almas Suite 3 

WORKSHOP - Using simulation for 

passenger terminal design and analysis 

Day three 

tuesday 18 November 2008 

Almas Suite 2 

Operational readiness and operations 

optimisation 

Almas Suite 3 

Airport development - Middle East 

Airport development - India 

Almas Suite 1 

B.IT.S - Systems integration and 

operation 

Gala Dinner Extravaganza at the 

Emirates Palace on the 17th November! 

6.30pm - Complimentary bus service to the Emirates 

Palace from the Beach Rotana Hotel & Towers 

7.00pm – Welcome drinks 

Ayallah dancers • Live Kamal Arabic fusion band 

Hosted by 

8.00pm - Buffet dinner with mezze • Live BBQ cooking 

stations • Oud player • Yolla dancers • Falcon handler • 

Calligrapher • Fire dancers • And more…! 

www.pteme.com

Conferences by day – at a glance 

Day one: Sunday 16 November 2008 

08.00. Conference delegate registration, badge collection 

and refreshments on arrival 

Opening Forum - Plenary Session..................................................................... 09.00-11.00..........Page 10 

B.IT.S - Technology and the Passenger............................................................ 11.20-12.20..........Page 10 

Session sponsored by 

B.IT.S - BarCoded Boarding Passes (BCBP)........................................................ 14.00-15.30..........Page 11 


B.IT.S - Baggage Management.............................................................................. 15.45-17.30..........Page 12 


Aviation Security................................................................................................... 11.20-12.50..........Page 13 

Security Screening............................................................................................... 14.00-15.30..........Page 13 

Security Planning and Design.......................................................................... 15.45-17.15..........Page 14 

Airport Development - Planning, Solutions, Delivery.............................. 14.00-17.15..........Page 15 


Customer Service and Considerations.......................................................... 14.00-15.30..........Page 16 

Passenger Flow Solutions................................................................................. 15.45-17.15..........Page 17 

Day two: Monday 17 November 2008 

08.00. Conference delegate registration, badge collection and refreshments on arrival 

International Airport Hub Development...................................................... 10.00-12.15..........Page 18 

Importance of an Operational Readiness Programme for Openings... 14.00-16.50..........Page 19 

Emerging Trends and Challenges in Border Control.............................. 09.00-17.30..........Page 20 

IATA – Safely Managing Explosive Capacity Growth ................. 09.00-13.00..........Page 23 

Commercial Development................................................................................... 14.00-16.00..........Page 24 

WORKSHOP - Using Simulation for 

Passenger Terminal Design and Analysis...................................................... 09.00-13.00..........Page 26 

Day three: TueSday 18 November 2008 

09.00. Conference delegate registration, badge collection and refreshments on arrival 

Operational Readiness and Operations Optimisation............................... 10.00-13.15..........Page 26 

Airport Development – Middle East ................................................................ 10.00-11.30..........Page 28 


Airport Development – India ............................................................................. 11.45-13.15..........Page 29 


B.IT.S - Systems Integration and Operation.................................................... 10.00-12.45..........Page 29 


www.pteme.com

Day one: Sunday 16 November 2008 

start 

08.00 Conference delegate registration, badge collection and refreshments 

on arrival 

Continental 

Airlines 

Opening Forum – Plenary session 

Please note: Each presentation’s allotted time includes five minutes for questions. 

Chairman: Brian Keene, director airport services, Continental Airlines, USA 

09.00-09.15 A welcome address and overview of the conference 

HE Khalifa Mohamed Al Mazrouei, chairman and managing director, 

Abu Dhabi Airports Company (ADAC), UAE 

The chairman of ADAC will welcome delegates, give an overview of the conference and share 

with the audience some of the aviation developments taking place in the Emirate of Abu Dhabi. 

09.15-09.50 Meeting the demands of a dynamic aviation market 

Rudy Vercelli, CEO, Abu Dhabi Airports Company (ADAC), UAE 

How ADAC is meeting the differing demands of the growing and dynamic aviation marketplace 

through a range of products and business initiatives. Mr Vercelli will also give an insight into 

ADAC’s international ambitions. 

Room: 

Al Thuraya A 

Opening Forum – Plenary session 

DAY ONE 16 November 2008 

Continental 

Airlines 

09.50-10.25 The Middle East: developing a sustainable global aviation hub 

James Hogan, CEO, Etihad Airways, UAE 

How Middle Eastern airlines are recalibrating the global industry. New route development 

and fleet expansion. The potential of regional markets. International passenger forecast. Are 

location and infrastructure enough to attract market share Present and predicted impact of 

the airline on Abu Dhabi’s economic and social growth. How are the developments in aviation 

shaping the local economy 

10.25-11.00 Non-aeronautical revenue streams 

Rimzie Ismail, general manager marketing (on behalf of Paul Griffiths, CEO), 

Dubai Airports, UAE 

11.00-11.20 Refreshment break 

B.IT.S – Technology and the Passenger 



Room: 

Al Thuraya A 

B.IT.S – Barcoded Boarding Passes (BCBP) 


www.pteme.com

11.20-11.50 How technology drives the Emirates seamless passenger experience 

Rob Broere, vice-president - IT passenger services systems and passenger 

experience, Emirates Group (Emirates Airline, Dnata and Mercator), UAE 

Emirates is an airline for which the passenger experience is key to its success and growth. 

During this presentation the audience will be able to see how Emirates has been deploying 

technology to improve the experience while still keeping a tight control on costs. This also 

includes features of the new Emirates-only Terminal 3 in Dubai and the recently introduced 

A380. The audience will learn how technology can improve the experience of customers. It 

will also explain how close cooperation between Emirates and its prime IT supplier, Mercator, 

has been very beneficial. 

11.50-12.20 IT&T as enabler and facilitator for successfully managing airport 

passenger experiences 

Leonidas Daravelis, manager, acting head of IT and telecommunications 

business unit, Athens International Airport SA, Greece 

The presentation will identify the role of the IT&T business unit in Athens International 

Airport in enabling and facilitating airport passenger operational activities. Following a short 

presentation of the IT&T business unit services and activities, the speaker will provide an indepth 

overview of the IT&T active role in current and future passenger-focused activities in 

the airport. The presentation aims to use the Athens International Airport example as a case 

study to show how the IT&T business unit can actively lead/manage/support any passengerrelated 

operational activity in any airport, resulting in savings and economies of scale. 

12.20-14.00 Lunch – networking lunch in the Delegate Dining Area 



14.00-14.30 Boarding passes on mobile phones 

Alexis Hernot, marketing and strategy vice-president, IER, France 

Self-service and off-site check-in is a major trend in the industry. Nonetheless, until recently 

it was necessary to have a printer on hand to print the boarding pass. This is now history, 

as passengers can receive their boarding pass on their mobile phone. In addition to the 

outstanding passenger experience, this new technology offers opportunities for branding 

and advertising. 

14.30-15.00 Airport preparation for IATA mobile phone boarding cards 

Alaistair Deacon, technical director, Real Time Engineering, UK 

In October 2007, IATA announced the extension of Resolution 792 to allow the delivery of 

boarding passes to mobile phones and PDAs. This presentation will look at the impact of this 

resolution, particularly on the equipment, processes and procedures that airports will need 

to put in place. The presentation will include a case study of the launch of bmi’s ‘paperless 

boarding’, and the preparation behind getting the airports, including London Heathrow, ready 

for successful go-live. 

Room: 

Al Thuraya A 



15.00-15.30 Credential use in passenger transit, airport operations and security 

Jan van der Sluis, senior manager, identity and credentialing solutions, 

Unisys, The Netherlands 

Credentials are tokens (cards, mobile phones, e-passports or even printed matter) that bear 

in some form the identity of a citizen/passenger for a certain purpose. For border control, in 

combination with biometrics as an application, or for internal operations and logistics/security, 

there are best practices for using credentials and benefits for the airline industry and the 

www.pteme.com

passenger. New technologies for facilitation will be addressed, and the concept of using 

credentials in the airline sector will be approached from many different angles. It will also 

be made clear that a credential-based system must come with a solid architecture, business 

case and support level to ensure customer acceptance and appreciation. 


B.IT.S – Baggage Management 


15.45-16.15 Baggage sorting and 100% x-ray screening at Stuttgart Airport 

Uwe Kaschdailewitsch, head of department conveying and machine 

technology, Flughafen Stuttgart GmbH, Germany 

In 2004 the new Terminal 3 went into operation at Stuttgart Airport, with a baggage handling 

system that integrated 100% x-ray screening for the first time in Stuttgart. The heart of the 

system is a tilt-tray sorter on which every piece of luggage will find its way to the planned 

destination. In 2008, Terminal 1’s baggage handling system was replaced. Because of the 

small dimensions of the building, it was not possible to install a tilt-tray sorter. Fortunately 

there is no need for level-two x-rays, so we were able to solve the problem with a 

conventional belt-conveyer system. 

Room: 

Al Thuraya A 

B.IT.S – Baggage Management 


16.15-16.40 Using emulation to secure baggage handling systems on time 

Kim Madsen, system manager, software engineering, FKI Logistex, Denmark 

Singapore Changi Airport recently opened its new Terminal 3. At the design phase, emulation 

was the backbone of making the BHS. Based on the Changi Airport case study, the next 

generation of emulation will be presented, including examples of how far emulation can be 

taken to visualise possible airport scenarios that can impact baggage handling. The audience 

will learn how this type of test will subject the baggage handling system to a variety of 

scenarios and force the layout and control system to deal with future demands for higher 

performance due to expanding passenger numbers. In addition, the use of emulation can help 

visualise and prove the system layout to non-mechanical and non-software oriented people 

16.40-17.05 Increasing profitability and baggage performance: is RFID right for you 

Jean-Noel Lefebvre, partner, Aera.aero Consultants, France 

This presentation will provide an update on what RFID for bag tags bring, and insights into 

how to do a fact-based assessment of RFID ROI and make the right decision for an airport 

or terminal.1) How to use track-and-trace databases, RFID, barcode hand-helds to deliver 

better baggage performance; 2) How to decrease tag cost; 3) How to investigate key benefits 

of RFID for the main baggage flows; 4) How to identify opportunities to go towards 6-Sigma 

performance; 5) What are the key success factors, particularly with stakeholders (airport, 

airlines, handlers, etc.) 

17.05-17.30 Automated and unmanned bag drop 

Alexis Hernot, marketing and strategy vice-president, IER, France 

We will describe the process and product that we have designed with major airlines to allow 

passengers to drop a bag in less than 30 seconds. Such technology opens the way for global 

optimisation of check-in resources that has not happened since the introduction of check-in 

kiosks. This system is based on the use of state-of-the-art technologies in the industry: RFID 

and self-service technology. I will explain different solutions for bag drops and their impact on 

airline resources as well as passengers. Then we will explore the critical success factors for a 

fast bag drop and successful implementation in existing infrastructure. 

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Aviation Security 


Chairman: Billie Vincent, president and CEO, Aerospace Services 

International Inc, USA 

11.20-11.50 Future airports: security and facilitation in the Middle East 

Dr Abdulla Al Hashimi, divisional senior vice-president – Emirates Group 

Security/CEO – Transguard Group, Emirates Airline/ Transguard Group, UAE 

This paper will look at future airport development in the Middle East, specifically considering 

the new terminal and concourse at Dubai International Airport. The questions the paper will 

attempt to answer will deal with how security and facilitation are being considered in the 

planning and development of these airports, as well as the impact on the security function 

of Emirates in meeting these additional roles. The audience will leave with an understanding 

of how Emirates Group Security has addressed the issues surrounding future airports 

development while still maintaining business continuity. 

Room: 

Almas Suite 2 

Aviation Security 


11.50-12.20 Optimising cost-effective technologies to build first-class security 

infrastructure 

Dr Khaled Almazroui, general manager, Fujairah International Airport, UAE 

The speaker will look at ways to assess vulnerability and risk levels, identify infrastructural 

needs associated with threats, and innovatively make use of cost-effective technologies. 

Attendees will learn about biometric utilisation in general and for airports in particular. They 

will also learn about the types of biometrics used in the UAE airports and discover the most 

suitable biometric systems for airports 

12.20-12.50 Do we need aviation security legislation in the Arab region 

Yousuf Wali, president, Arabian Falcons Aviation Service, Saudi Arabia 

The Arab region is in need of basic legislation in aviation security to foster the infrastructure 

of the air transport industry. Not all Arab countries have yet established their own national 

civil aviation security programme. Many carriers have also not submitted their OSPs to 

the host country. There is a message across the board that most CAA concerns are about 

the international outlook rather than the basics. NCASP is the number-one priority in the 

infrastructure of the civil aviation regime – it is an international requirement by ICAO/IATA and 

international organisations. 

12.50-14.00 Lunch – networking lunch in the Delegate Dining Area 

Security Screening 


14.00-14.30 Cost reduction through automated flow control and detection of people 

Dr Christian Bogatu, external researcher, University of Technology 

Berlin, Germany 

At various locations within airports, there is an opportunity to reduce the number of human 

security guards by deploying smart, reliable, automated radar-based screening solutions. 

Detecting people in secure areas, preventing people from entering such areas as well as 

ensuring a controlled flow of passengers are important tasks at airports. While security is 

crucial for safe and secure operation of the airport, it is a major financial outlay, particularly 

Room: 

Almas Suite 2 

Security Screening 


www.pteme.com

if human guards need to be deployed. Automated detection not only reduces the operational 

costs to airports but also eliminates the possibility of human errors. 

14.30-15.00 Relationship between screeners and passengers in Japan’s airport security 

Toki Udagawa, PhD candidate, University of Tokyo, Japan 

Airport service includes airport security. But passengers and security screeners, particularly 

in Japan, do not understand this formula. Passengers often become ‘monster passengers’, 

aiming unreasonable complaints towards security screeners. The security screeners cannot 

deal with such passengers appropriately because they do not have any authorised power. This 

presentation will focus on the view from security screeners and will discuss this serious issue. 

15.00-15.30 Towards baggage handling improvement: stop moving bags! 

Move their images! 

Jean Salomon, principal, JSCP Jsalomon Consulting Partners, France 

Decreasing the overall mean connect time and the correlated improved bag handling remain 

major challenges, particularly for high transfer-rate airports and hubs. Control authorities 

recently recognised that transfer rescreening does not add to the baggage security chain. 

This presentation suggests doing even more… potentially for less! How By using 20-yearold, 

well-established international standards for medical image transfers across hospitals 

worldwide. Bag re-examination is achieved by pulling data captured at origin through a 

secure internet link. Specific searches for drugs and biosecurity would benefit as well, thereby 

reducing destination re-screening. Benefits and deployment scenarios are discussed. 


Security Planning and Design 


15.45-16.15 Architects, designers, engineers, clients and aviation security master plans 

Billie Vincent, president and CEO, Aerospace Services International Inc, USA 

Clients, architects, designers and engineers continue to make the mistake of waiting too long 

to bring aviation security experts into the design mix when building new, or renovating existing, 

airports. As a consequence, opportunities are missed for including some essential elements 

of aviation security into airport design. One major failure in the current threat environment 

is addressing vehicle-borne improvised explosive devices (VBIED), which has not been done 

adequately at airports anywhere in the world. The speaker will inject a sense of urgency into 

the process of designing or renovating airports from an aviation security standpoint. 

Room: 

Almas Suite 2 

Security Planning and Design 


16.15-16.45 Global best practices for world-class airport passenger terminal security 

Michael Minieri, senior director, Kroll Security Group, UAE 

This presentation reviews contemporary practices, strategies, concepts and technologies in 

architectural security, operational security and technological security for passenger terminals 

from arrival on the premises to departure from the gate. It addresses physical security, 

passenger screening, baggage screening and other critical issues for integrating effective 

security with efficient terminal operations. It also identifies and profiles the various types of 

security adversaries and the threats they pose to passenger terminals, along with essential 

countermeasure concepts. The speaker will also outline the global best practices in total 

security integration for comprehensive security risk mitigation, and the roles of public and 

private security personnel for effective deployment. 

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16.45-17.15 Humanising security 

Geoffrey Lee, managing principal, Woodhead Pty Ltd, Australia 

The human fantasy of flight has been lost due to the threat of terrorism and high-tech 

machinery dominating airport environments. We use technologies to protect us but we must 

reinstate the human element of interaction and refrain from treating individuals as objects. By 

using design elements such as line, texture, colour and shape, designers can learn from the past 

and take a leading step in humanising future security design. This paper will provide current 

international benchmarking knowledge, comparative studies and trend analysis for security 

concepts and planning, and interactive interior design. This information will benefit airport 

owners and managers, designers and planners in understanding and plotting future trends. 

Airport Development – Planning, Solutions, Delivery 


Chairman: Pat Askew, principal, Perkins+Will, USA 

14.00-14.30 Airport, intermodality and regional development – a case study of 

sustainable planning 

Giulio De Carli, managing partner, One Works Spa, Italy 

The presentation will describe the case study of the new Venice international airport master 

plan. It will include the approval process and strategic guidelines of this model project that 

will develop Marco Polo Airport into a modern and efficient intermodality node on the EU TEN- 

T corridor 5. 

14.30-15.00 Skylink – the way from construction to operation 

Peter Mayerhofer, head of terminal management and project manager 

Skylink, Vienna International Airport, Austria 

The way from construction to operation is challenging, and good preparation is crucial for a 

successful start-up of a new terminal. With the structural work of our new terminal Skylink 

nearly finished, the completion of the interior ongoing, and the opening fast approaching, it 

was time to start a new project to cover all matters related to operational readiness. Within 

this project we are going to plan all the necessary concepts and arrangements for interactions 

with the future users to ensure a smooth and successful opening. 

Room: 

Almas Suite 3 

Airport Development – Planning, Solutions, Delivery 


15.00-15.30 Air-rail intermodality – the options 

Andrew Sharp, director general, International Air Rail Organisation, UK 

The speaker will analyse the range of solutions that have been developed worldwide to 

provide rail access to airports for passengers and cargo. The advantages and disadvantages 

of the different types will be discussed, as will add-ons such as off-airport check-in. The 

audience will learn what is currently being done in cities around the world to improve ground 

access to airports by rail, and which solutions work where. They will learn about the issues 

affecting specific types of system and the choices available to them. They will also learn 

about the potential of rail to carry cargo to and from airports, and where this solution works. 


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15.45-16.15 The new Indianapolis midfield terminal: meeting demands 

and expectations 

Richard Potosnak, president, Transportation Consulting and Management, USA 

The new Indianapolis International Airport is opening in October 2008. The programme, 

concept and budgets were developed during the project definition phase in 2000. This 

presentation will offer insights into how the original cost estimates and design concept 

that were developed in the project definition phase have withstood the pressures of cost 

escalation, security measures (both passenger and baggage), changes in the airline industry/ 

aircraft fleets and continued global interest in sustainability. The US$1.1 billion project entails 

a new 40-gate terminal on two square miles between two runways. With the project near 

completion, it remains within budget. 

16.15-16.45 Airport construction: on time, on budget and state-of-the-art 

Axel Laistner, CEO, Axel Laistner Consulting, Germany 

With the proliferation of airport development projects worldwide and increasing airport 

privatisations, fiscal, schedule and operational responsibilities are ever more in demand. What 

are the general or specific operational frameworks and criteria that let some projects succeed 

while others stumble Let’s explore the tightrope dance between investor control and design 

creativity. How to implement decision-making structures at large airport projects How to 

give architects and engineers the necessary leeway for creative solutions How to keep them 

focused on the project principles and aims How to ensure continuous control over budget, 

timeline and functionality for the airport operator 

16.45-17.15 Decreasing risk and increasing value on aviation projects 

Tony Potter, partner, Davis Langdon LLP, UK 

Passenger terminals are among the most complex buildings to design and deliver. They 

involve numerous stakeholders, many with opposing or conflicting requirements. Establishing 

a robust brief requires an approach that reconciles conflicting objectives and assists the 

team to put in place the conditions for success from the outset. Benchmarking helps the 

client bodies and end-users define the facilities they need at a cost they can afford. Strategic 

workshops enable the delivery team to understand these needs and develop a balanced brief 

that meets expectations. The same process puts in place the means to make decisions based 

on maximising value and the means to manage risk. 

Customer Service and Considerations 


Chairman: Hiosvany Muina, airport manager, Copa Airlines, USA 

14.00-14.30 Creating a positive customer experience 

Hiosvany Muina, airport manager, Copa Airlines, USA 

With today’s aviation industry challenges, we need to focus all of our resources on gaining 

and retaining our customers, internal as well as external. For this, we need to develop 

impactful, creative, positive customer experiences that will keep them coming back for 

more, and tell their friends about it too! The speaker will present methods, procedures and 

techniques to elevate and increase customer satisfaction. The presentation will also show 

how to develop a customer service vision for your team and turn compliance into commitment 

by encouraging each team member to provide world-class customer service. 

Room: 

Almas Suite 1 

Customer Service and Considerations 


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14.30-15.00 High-class VIP procedures – possibility of airport cooperation 

Thomas Penner, vice-president terminal and passenger services, Munich 

International Airport, Germany 

15.00-15.30 Technology solutions for responding to EU PRM initiatives – ‘learning 

from our past’ 

Tom Farmakis, project manager, DALGlobal Services LLC – a wholly owned 

subsidiary of Delta Airlines, USA 

The presentation will look at the US regulatory environment and the response to common 

industry problems faced when handling PRMs, VIPs and children travelling alone. It will also 

examine why technology solutions are needed and discuss lessons learned from two years 

of technology solution experience at Oakland International Airport in Oakland, California.The 

discussion will help the audience understand and compare recent EU PRM regulatory initiatives 

with years of operational experience in the current US regulatory environment. It will also help 

the audience learn why technology is important to them and help them gain insight to learn 

from our experience in a current operation involving multiple carriers. 


Passenger Flow Solutions 


Chairman: Hiosvany Muina, airport manager, Copa Airlines, USA 

15.45-16.15 Dynamic resource allocation at airport passenger terminal buildings 

Mahmoud Saffarzadeh, professor, Tarbiat Modares University, Iran (Islamic 

Republic of) 

The current constraint on public funding and expenditure will require that airport professionals 

investigate strategies which will balance airport resources and the demand placed upon 

them. This means that new facilities should be designed as realistically as possible to avoid 

inadvertent over-sizing and under-sizing; also, the most efficient use of existing facilities 

should be achieved. This presentation explains how real-time resource management and 

passenger traffic flow control in an airport passenger terminal building was achieved through 

developing an optimum resource utilisation model. The rationale for developing such a model 

was based on a thorough investigation of current passenger terminal building design and 

operational practices. 

Room: 

Almas Suite 1 

Passenger Flow Solutions 


Nice Côte d’Azur 

Airport 

16.15-16.45 A cost-effective solution to comply with flow separation security 

requirements in a single-level terminal with greater 

on-time performance 

Emmanuel Lefevre, operations manager, Aéroports de Paris, France 

Jean Marie Borelli, technical director, Nice Côte d’Azur Airport (retired), 

inventor of the process, France 

Aéroports de Paris will share its experience of improving terminal building efficiency by 

integrating the separation of arrival/departure passenger flows on the same storey. This allows 

matching operational needs and boarding security requirements without building additional 

floors, thus at lower cost and with continuous resource availability (no interruption for works). 

The new equipment put in place at Paris Charles-de-Gaulle terminal 2A avoids delays due 

to the boarding interruption for deplaning priority obedience, but still prevents mixing 

passenger flows. 

www.pteme.com

16.45-17.15 Replacing boarding cards/speeding up passenger flow with 

fingerprint recognition 

Steen Munch Schmidt, director, solution sales, Precise Biometrics 

Solutions, Sweden 

The desire to achieve high passenger throughput and time-efficiency for travellers is 

contradicted by regulations, security and identification directives imposed on the aviation 

industry. In airports, a basic check of identity is only performed at check-in and the boarding 

card is re-checked against this identity only at boarding. Documentary control is costly in 

terms of time and personnel, and can be perceived as intrusive by the passenger. Fingerprint 

solutions allow a passenger to be securely and rapidly linked to his record and associated 

luggage during the entire passage through the airport, to ensure complete traceability 

throughout the process, while retaining privacy. Scandinavian Airlines is using such a system 

with 10 million passengers annually in Scandianvia. 

END 

Drinks reception sponsored by 

DAY 2: Monday 17 November 2008 

start 


on arrival 

International Airport Hub Development 


The airport world is wondering how the competition between closely located airport hubs in 

the Middle East will work. The hub carriers have hundreds of wide-body aircraft on order. Is 

there a coordinated system behind the airport hubs in the Middle East How are these airports 

preparing for the future 

10.00-10.10 Opening address by chairman 

Reinhard Zeiler, head of airport consulting, Munich Airport International 

10.10-10.45 Hub development plans of Abu Dhabi International Airport 

Peter Hoslin, head of marketing, Abu Dhabi Airports Company (ADAC), UAE 

Capital rising – the case for Abu Dhabi as an international hub 

Room: 

Al Thuraya A 

International Airport Hub Development 

DAY two 17 November 2008 

10.45-11.20 Being the hub airport – for the fastest-growing airline in the world 

Rimzie Ismail, general manager, Dubai Airports, UAE 

The challenges facing Dubai Airports in handling the fastest-growing airport 

in the world. 

1) The entire expansion plans at Dubai Airports; 2) Insight into the largest airport under 

construction; 3) Challenges faced when handling unprecedented growth in passenger, cargo 

and aircraft movement; 4) Hub airport for the fastest-growing airport in the world. 

www.pteme.com

11.20-11.55 Strategic positioning of the FRA hub 

Martin Bien, executive vice-president, Fraport AG/Frankfurt Airport, Germany 

The presentation will include general trends in developing major hubs, competition between 

major hubs in Europe and the Middle East and positioning of FRA, and the requirements of 

airlines. It will also cover the most important success factors of hubs: the influence of P2P 

traffic, traffic forecasts and traffic structure for originating and transfer passengers, capacity 

demand and capacity development at FRA for runways, aircraft-stands, terminals, parking, 

and access. We will also discuss the restructuring of existing Terminal 1 and Terminal 2 to 

meet future requirements, positioning of products and services for passengers and their bags, 

quality levels, and cost efficiency. 

11.55-12.15 Discussion and chairman’s closing remarks 

12.15 Lunch – networking lunch in the Delegate Dining Area 

Importance of an Operational Readiness Program 

for Future Airport and Passenger Terminal Openings 


Airport and passenger terminal operators have become insecure about their operational 

readiness preparation for their new facilities. Can chaos be prevented What would be 

the right steps to take We look at the methods and processes adopted for recent and 

future openings. 

14.00-14.10 Introduction by chairman 

Reinhard Zeiler, head of airport consulting, Munich Airport International 

14.10-14.45 London Heathrow Terminal 5 opening 

David Lawrence, T5 launch readiness, British Airways, UK 

An overview of the opening of London Heathrow Terminal 5, including what went well and 

lessons learned. Insight into the planning and delivery of a major airline relocation. 

14.45-15.20 Singapore Changi Airport – opening of the new Terminal 3 

Lye Teck Tan, deputy director-general (development), Civil Aviation Authority 

of Singapore, Singapore 

A presentation on the considerations and steps taken at Singapore Changi Airport to prepare 

for a smooth opening of its new Terminal 3. The operational opening took place on 9 January 

2008. An insight into the useful items to consider in planning the operational opening of a 

new terminal. 

Room: 

Al Thuraya A 

Importance of an Operational Readiness Program for 

Future Airport and Passenger Terminal Openings 


15.20-15.30 Short refreshment break 

www.pteme.com

15.30-16.05 The new Hyderabad International Airport opening – a showcase 

airport for India 

Kiran Kumar Grandhi, managing director, Hyderabad International Airport 

Limited, India 

The presentation will address the challenges faced by the developer from the inception stage 

to commencing commercial operations. This will include challenges in implementing the 

project through public-private partnership for the first time in India in the field of airports; 

how international best practices were incorporated from the design stage through to airport 

operation; the unique challenge of shifting airport operations from a government-owned public 

airport to a greenfield airport built by a private developer; how to take forward the success of 

Hyderabad International Airport from project completion to day-to-day operation. 

16.05-16.40 Suvarnabhumi, the new Bangkok International Airport – the biggest 

move in airport history 

Joerg Oppermann, project manager, Munich Airport, Germany 

16.40-END 

Chairman’s closing remarks 

Emerging Trends and Challenges in Border Control 

An international panel of key experts will devote a full day to presenting state-of-the-art 

trends and challenges in border control. Major national and regional projects will be discussed 

during the morning session, including topics on regulation, infrastructure, equipment, use of 

biometrics and process reengineering at airport premises and beyond. 

The speakers will also participate in an interactive afternoon panel session on how to 

enhance border integrity while facilitating international traffic for bona fide travellers; this 

session will have a somewhat challenging focus: ‘flexible borders vs. rigid controls – the 

ultimate quandary’. 

Delegates are encouraged and most welcome to ask questions and participate. 


Jean Salomon, principal, JSCP JSalomon Consulting Partners, France 

09.15-09.40 Border control management: past, present and future 

Alan Craig, head of international liaison, Border and Visa Policy International 

Team, UK Border Force, UK Border Agency, UK 

This presentation will look at the challenges faced by border control and highlight how the 

important aspects of facilitation and security need to be addressed in light of ever-increasing 

passenger numbers. Existing international standards and recommended practices in these 

areas will be reviewed and attention drawn to what more might be done. The recent 

restructuring of the UK Border Agency will be outlined and the latest information provided on 

the use of biometrics as part of the border control process both nationally and worldwide. The 

presentation will conclude by inviting the other speakers to take up some of the key issues 

identified and offer potential solutions. 

Room: 

Almas Suite 1 

Emerging Trends and Challenges in Border Control 


www.pteme.com

09.40-10.05 Real-time biometrics for transactional identification applications 

– balancing security and convenience in airport operations 

Roberto Tavano, vice-president European security programmes, UNISYS 

Corporation, Belgium 

Fingerprint technology makes up well over 50% of the biometrics market today, due to low 

cost and existing large databases. Technology solutions should respond to the perceived 

needs of the end-users in the world biometrics market, and overcome five key barriers 

to the widespread deployment of biometric technology: 1) Accuracy; 2) Ease-of-use; 3) 

Person throughput; 4) Scalability; 5) Privacy protection. An analysis of operations at airports 

worldwide, including border control checks, helps understand needs and opportunities in a 

critical environment where all five points contribute to the cost-effectiveness of the overall 

operation. High-throughput, scalable solutions are emerging, proposing a paradigm shift in 

airport practices. 

10.05-10.30 The future of border controls in the contradictory contexts of security 

and facilitation for travellers 

Elfa Ķere-Bāliņa, administrator - project lead, large scale IT systems, 

European Commission, Belgium 

This presentation begins by discussing the EU policy objective of integrated border 

management and the incorporation of new technologies for border control as part of the EU’s 

long-term IT strategy. The overarching goal is to merge existing instruments into a coherent 

strategy for the future, using biometrics to automate border crossings, enhancing security 

while facilitating bona fide travellers across our borders. EU initiatives include the possible 

development of an EU-wide biometrics-enabled entry/exit system and Registered Traveller 

programme for third-country nationals, as well as the use of automated gates for travellers 

holding e-passports. 

10.30-10.40 Questions and discussion with the audience 


11.00-11.25 Challenges and advances in border control – an integrator’s perspective 

Stephen Marley, ICIM chief architect, Raytheon, USA 

The role of an integrator is to translate business goals into reality in a way that satisfies 

the short-, medium- and long-term needs of all stakeholders. This presentation will discuss 

the particular challenges faced by a very diverse stakeholder community. We will discuss 

the needs and drivers of those stakeholders and the architectural principles that need to 

be considered when initiating a re-engineering border control process. We will also discuss 

techniques that have been used to successfully adhere to those principals. 

11.25-11.50 The French biometric passport 

Raphaël Bartolt, executive director, Agence Nationale des Titres Sécurisés 

- French Secure Documents Agency, France 

The presentation will examine the future French biometric passport, including developments 

and planning, and the new security aspects. 

11.50-12.15 Securing the border: developments in border control 

Ian Neill, deputy director, UK Border Agency, The Home Office, UK 

The vision of the e-Borders programme is to help create a safe and secure border for the 21st 

century. e-Borders will provide the capability to risk assess all passengers prior to arriving 

in and departing from the UK, and where necessary intervene against those considered to 

be high risk. In the interests of the UK’s people and economy, border agencies will be better 

informed and more effective in facilitating legitimate travel. 

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12.25-14.25 Lunch - networking lunch in the Delegate Dining Area 

14.25-14.50 Automated border control – the RAPID system 

Nelson Gonçalves, inspector, Serviço de Estrangeiros e Fronteiras - 

Portugese Service of Foreigners and Borders, Portugal 

Dr Francisco Batista, IT Data Center, Production and Systems Director, SEF 

(Portuguese Immigration and Border Service), Portugal 

The presentation will focus on the goals of RAPID, the implementation, statistics, lessons 

learned during and after implementation of the project, and future steps of ABC. There will 

also be two movies about e-verification of identity. One of the most important messages 

about automated border control relates to the balance between two key issues: facilitation 

vs. security of ABC. The presentation willl inform attendees about: the new concept of identity 

verification; e-passports vs. ABC, human resources vs. cost reduction, interoperability issues, 

face recognition – false acceptance rates (FAR) and false rejection rates (FRR). 

14.50-15.15 Challenges to border control in the future: a European perspective 

Edgar Beugels, research and development unit, Frontex – European Union 

Agency responsible for the operational cooperation between EU member 

states in the field of border security, Poland 

The presentation will focus on the challenges posed to border control by the ever-increasing 

number of passengers poses. The introduction of automated border control systems may 

provide an answer. Two different implementation tracks for such systems are possible: 

systems based on using the biometric features included in e-passports, and systems that 

rely on previous vetting and enrolment (Registered Traveller programmes). The systems do 

not have to be seen as alternatives – they can be seen as complementary. Reference will be 

made to the impact of future EU-policies on the border control process. A link will also be 

made with security checks and API/PNR requirements. 

15.15-15.40 The iris expellee tracking system 

Lt. Col. Barakat Alkindy, head of system development, Abu Dhabi Police, UAE 

In 2001 Abu Dhabi Police started testing a new biometric technology as a solution to stop 

returning expellees. As a result, iris biometrics technology has been selected for the project. 

Mass rollout for the iris scan stations to cover the entire UAE borders (airports, seaports, land 

ports) began in 2003. Since then, the iris system has managed to track expellees and prevent 

them re-entering the UAE using fake forms of identity. This project has been recognised by 

national and international bodies as a successful biometric border control solution, and has 

been presented in many respected conferences around the word. 



PANEL DISCUSSION 16.00-17.30 (END) 

16.00-16.15 Enhancing border security through biometrics 

Dr Abdullah Al-Ghamdi, program manager, National Information Center, 

Saudi Arabia 

The presentation will give an overview of the application of biometrics at borders in Saudi 

Arabia. We will look at the security features that will be gained by implementing different types 

of biometrics and present our experience in implementing the registered traveller programs. 

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16.15-16.30 Collaboration – the key to streamlining the passenger process 

Andrew Gibson, airport planning project director, Mott MacDonald, UK 

The aviation industry is experiencing unparalleled pressures to use its facilities more 

efficiently for commercial and environmental reasons. At the same time there are escalating 

requirements from the border agencies to provide increased passenger data and tighten 

border controls. These twin pressures are often seen to be competing, particularly when 

the requirement for investment is involved. This presentation explores how, if all the key 

stakeholders to the passenger process – airports, airlines, control authorities and handling 

agents – were to collaborate to the full, it might be possible that the twin objectives could be 

achieved with mutual benefits to all. 

Other panellists: 

• Alan Craig, head of international liaison, Border and Visa Policy 

International Team, UK Border Force, UK Border Agency, UK • Dr Frank Paul, 

head of unit - large-scale IT systems, European 

Commission, Belgium • Satko Mujagic, senior policy officer, Immigration & 

Naturalisation Service, Ministry of Justice (Dutch), The Netherlands • Ian 

Neill, deputy director, UK Border Agency, The Home Office, UK • Raphaël 

Bartolt, executive director, Agence Nationale des Titres 

Sécurisés - French Secure Documents Agency, France • Nelson Gonçalves, 

inspector and Carlos Manuel Teles Ferreira Gonçalves, Serviço de 

Estrangeiros e Fronteiras - Portugese Service of Foreigners and Borders, 

Portugal • Edgar Beugels, research and development unit,Frontex • Lt. Col. 

Barakat Alkindy, head of system development, Abu Dhabi Police, UAE 

• Roberto Tavano, vice-president European security programmes, UNISYS 

Corporation, Belgium 

IATA – Safely Managing Explosive Capacity Growth 

Much of the world’s attention has been focused on aviation growth in China and India – but 

what about the Middle East Globally, traffic grew by 7.3% in 2007, Asia Pacific by 6.6% while 

the Middle East recorded 18.0%. Growth in the Gulf area in particular is exploding. At least 

300 million passenger terminal capacity will be added in the next 10 years. The new Dubai 

Jebel Ali will add 120 million alone. Boeing estimates 1,160 new aircraft will be delivered to 

the Gulf over the next 20 years – for example Etihad and Emirates continue to place significant 

orders for new aircraft. Traffic is expected to double in the next seven years. In the UAE alone, 

the number of runways available will increase from seven to 14. How can capacity and fleet 

enhancement on this scale be safely and effectively managed What lessons can be learned 

from mistakes made elsewhere What support infrastructure is required to sustain airports of 

the magnitude envisaged This IATA-led session will explore all these issues and more; it will 

also identify practical solutions and best practices, and highlight developing trends. 


Colin Spear, assistant director, airport development - EUR, MID & AFI, IATA, 

Switzerland 

Session One: Airport Development 

09.10-09.35 Error avoidance and future trends 

Paul Wessels, director master planning and studies, NACO Netherlands 

Airport Consultants B.V., The Netherlands 

This presentation will look at how airfields and passenger terminal buildings have developed 

Room: 

Almas Suite 2 

IATA – Safely Managing Explosive Capacity Growth 


www.pteme.com

in the past and how they have responded to the challenges that materialised as turbo-props 

were overtaken by jets. It will also look forward to see how the next-generation large aircraft 

may change how airports operate in the coming years. 

09.35-10.00 Designing terminal capacity to meet explosive growth 

Alan Lamond, aviation director, Pascall+Watson architects, UK 

This presentation will compare and contrast different approaches to designing and delivering 

terminal capacity in Middle Eastern and European environments. Radically different 

approaches to design, the approvals process and construction create different architectural 

challenges. As ever, design is on the critical path. What techniques are available to ensure that 

the right design is generated as quickly as possible 

10.00-10.25 Sustaining rapid airport development: an infrastructure perspective 

Ian Taylor, director, Ove Arup & Partners Ltd (Arup), UK 

The presentation will discuss the considerations and hurdles that are faced in the provision of 

support infrastructure for rapidly growing airports. Specifically, it will look at considerations related 

to surface access, utility provision and airfield engineering aspects of the facilities affected. 



Session Two: Charges, Operations and Environment 

11.15-11.25 Introduction by chairman 

Colin Spear, assistant director, airport development - EUR, MID & AFI, IATA, 

Switzerland 

11.25-11.50 Airport and ATC charges 

Guy Hickling, Regional Manager Procurement Operations, Emirates Airline, UAE 

11.50-12.15 Operational issues and future strategies 

Bob Everest, vice-president flight operations support, Emirates Airline, UAE 

The presentation will look at operational enhancements within the terminal airspace that will 

allow cost-effective profiles and routings to be implemented. Subjects covered will include 

airport layout and infrastructure that will facilitate the optimum capacity and minimise delays 

and fuel usage, thus reducing emissions. 

12.15-12.40 Managing sustainable growth 

Andreas Hardeman, assistant director environment policy and outreach, 

IATA, Switzerland 

With growth comes responsibility. As new airport facilities are built and substantial capacity 

added, airports and airlines in the Middle East will be expected to demonstrate leadership on 

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environmental issues to ensure future traffic growth is managed in a sustainable manner. This 

presentation will provide an overview of industry priorities and environmental best practices to 

help establish a framework today to meet the challenges of tomorrow. 


13.00 Lunch - networking lunch in the Delegate Dining Area 

Continental 

Airlines 

Commercial Development 



14.00-14.30 Commercial space allocation and logistics – business case Hamburg 

Airport Plaza 

Thomas Immelmann, director commercial/senior vice-president, Hamburg 

Airport, Germany 

The presentation will provide detailed information about the planning and space allocation 

process in the newly built Hamburg Airport Plaza (opening November 2009) and the 

integration of commercial zones in the passenger flow, including the specific challenges for 

media and advertising, retailing and F&B spaces. The presentation will refer to the parameters 

of commercial business planning and explain why the shopping plaza may well serve as a 

business case for ‘retail-driven terminals’ in Europe. Further information will be given on the 

commercial logistics and specific challenges/solutions for the flow of merchandise into an 

airport’s security area. 

Room: 

Almas Suite 2 

Commercial Development 


14.30-15.00 Airport advertising direct management 

Guido Vitali, commercial director, AdF Aeroporto di Firenze SpA, Italy 

In 2005, AdF started selling advertising and promotional spaces in Florence Airport, with direct 

management experience. 

15.00-15.30 Heathrow Terminal 5 – world-class retail 

Simon Scott, director of transportation, Chapman Taylor LLP, UK 

The retail planning on Terminal 5 was developed in conjunction with the terminal design 

from the early stages of the project, resulting in a highly integrated solution that optimises 

the passenger experience. The solution for Heathrow Terminal 5 stands alone in terms 

of quantity of area and diversity of brands that have been integrated into the departure 

lounge. The retail planning needed to integrate with a two-level airside environment with 

passengers moving from the upper level security to the lower level departure gates. 

The retail design therefore needed to respond to a series of varying parameters from the 

primary vertical and horizontal circulation routes to the varied space and brand adjacency 

requirements of the concessionaires. 

END 

15.30-16.00 Increasing airport retail spending: creating a single customer view 

Robert Cook, BT senior consultant – aviation industry, BT (British 

Telecommunications plc), UAE 

As airports struggle to become competitive, they must focus their strategies on new 

airport revenues, proven technologies and customer needs. When airports expand to meet 

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competition, there is a demand for increased revenues to be generated from the retail 

infrastructure. There are six key processes to exploit for customer insight and knowledge: 

attraction, segmentation analysis, creation and management of retail offers, dialogue, 

redemption, and retention through customer experience management. If harnessed effectively, 

customer insight can provide an unmatched ability to serve customers better. The payoff is 

increased airport customer retail spending. 

start 

WORKSHOP – Using Simulation for Passenger 

Terminal Design and Analysis 

Your Instructor: Rainer Dronzek, assistant vice-president, TranSystems, USA 

Rainer Dronzek specialises in simulation modelling of transportation-related systems 

and processes, including pedestrian and traffic flow, service industries, material handling 

systems and facility layout. He has over 25 years of experience in design engineering, 

process analysis, project management and operations. A frequent public speaker, Rainer has 

presented simulation papers and workshops at numerous technical conferences. He is active 

in the industry, including the Transportation Research Board Visualization in Transportation 

Committee, chairman of the Simulation Solutions Conference, the Institute of Industrial 

Engineers (including serving as the simulation expert for its Ask The Expert programme), 

Winter Simulation Conference track coordinator, and the American Society for Quality Ishikawa 

Medal Committee Member. 

09.00-13.00 The objective: 

To provide the participant with an understanding of how simulation modelling is applied to 

the design and analysis of all facets of passenger terminals. The workshop will cover a wide 

range of simulation tools, from custom applications to general-purpose modelling programs. 

Questions to be answered: Why use simulation How is simulation used What are its 

capabilities and limitations How do I evaluate simulation tools Where can I get more 

information 

Agenda: 

1. Introduction, 2. Demonstration model, 3. Simulation basics, 4. Group exercise – passenger 

throughput optimisation, 5. More simulation basics, 6. Demonstration – modelling of security 

systems and processes, 7. Agent-based modelling, 8. Demonstration – consolidated rental car 

centre (CONRAC) simulation, 9. User and system interfaces, 10. Demonstration – passenger 

flow modelling , 11. Advanced concepts , 12. Group exercise – the effect of variation on 

system performance, 13. Software tools, 14. Demonstration – transit system simulation , 15. 

Conducting a successful simulation project, 16. Demonstration – baggage system modelling, 

17. Modelling tips, 18. Demonstration – concession location optimisation using simulation, 19. 

Where to go for more information, 20. Questions 

DAY 3: tuesday 18 November 2008 


on arrival 

Operational Readiness and Operations Optimisation 


Chairman: Peter Trautmann, chief operating officer, Munich International 


Room: 

Almas Suite 3 

Room: 

Almas Suite 2 

WORKSHOP – Using Simulation for 

Passenger Terminal Design and Analysis 


Operational Readiness and 

Operations Optimisation 

DAY three 18 November 2008 

www.pteme.com

10.00-10.30 Airport operational readiness – the Munich Airport approach 

Peter Trautmann, chief operating officer, Munich International 


The presentation will look at the lessons learned from operational readiness programmes for 

international airports and terminals. It will examine not only operational readiness but also 

trial operation and logistics of airport/terminal moves for on-time and smooth opening of 

airports/terminals. 

10.30-11.00 Integrated flight schedule-driven airport planning 

Bob McKinley, manager, operations planning, Abu Dhabi Airports 

Company (ADAC) 

Integrating all of the strategic objectives of key stakeholders in an airport terminal 

development programme is easier said than done. Of particular importance is a 

comprehensive understanding of key business processes in the short, medium and long term 

and how these processes can support the highest level of service. Developing an integrated 

and coordinated plan with an airport closely collaborating with its home airline can ensure 

better customer service and a market advantage in this very competitive region. 

11.00-11.30 The value of linking commissioning with operational readiness 

Stephen Silverhart, general manager consulting services, Greater Toronto 

Airports Authority, Canada 

Al Lyons, principal, Arup, USA 

Commissioning and operational readiness are linked with different processes and have 

disparate objectives. The overall objective, however, is common: an entirely predictable 

opening day. Linking these two activities will further reduce risks to opening day. The 

presentation will give the audience an understanding of the approach to operational readiness, 

the need to collaborate and engage stakeholders in the process, and the structure to do so. 


11.45-12.15 The value of linking commissioning with operational readiness CONTINUED 

Stephen Silverhart, general manager consulting services, Greater Toronto 

Airports Authority, Canada 

Al Lyons, principal, Arup, USA 

Commissioning and operational readiness are linked with different processes and have 

disparate objectives. The overall objective, however, is common: an entirely predictable 

opening day. Linking these two activities will further reduce risks to opening day. The 

presentation will give the audience an understanding of the approach to operational readiness, 

the need to collaborate and engage stakeholders in the process, and the structure to do so. 

12.15-12.45 Operational readiness – an air navigation service provider’s view 

Achim Baumann, regional manager, DFS Deutsche Flugsicherung 

GmbH, Germany 

The presentation will present a view of an ANSP on the operational readiness of an airport. It 

will point out the different areas of interest between ANSPs and other stakeholders involved in 

constructing or refurbishing airports. Furthermore, it will outline the common areas of interest, 

which will profit from involvement of ANSPs, as well as areas only in the realm of an ANSP but 

affecting operational readiness and future operations. 

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12.45-13.15 Airport management centre – hype or reality 

Hubertus Hessel, product manager, NeuroPie Solutions, Switzerland 

Continued growth in air traffic and the consequent demand this places on airport 

infrastructure requires effective airport management across organisational boundaries. As 

airports compete in the fields of punctuality and service quality, they have limited control of 

daily operations driven by sovereign entities working independently. In a first step, various 

airports have opted to centralise their widespread operations control centres in a shared 

airport management facility. Subsequently the focus is on proven governance models, 

information requirements and KPIs as key enablers to continuously improve operations 

effectiveness. The presentation will give an insight into best practice experience in airport 

performance management and a proven operating model based on different case studies. 


Airport Development – Middle East 


Chairman: Satyaki Ragunath, associate director, head Asian aviation 

practice, Jacobs Consultancy, UK 

10.00-10.30 The Abu Dhabi International Airport Masterplan 

Azza Al Zaabi, airport planner, Abu Dhabi Airports Company (ADAC), UAE 

An overview of the drivers for the growth and how the master plan is responding, plus a 

special focus on Terminal 3 and the Midfield Terminal. 

10.30-11.00 King Abdulaziz International Airport development 

Samir Eshky, deputy director, King Abdulaziz International Airport 

development project, General Authority of Civil Aviation, Saudi Arabia 

The presentation will describe the project development status, including construction 

packages, design stages and concept, project elements, and project schedule. 

Room: 

Almas Suite 3 

Airport Development – Middle East 


11.00-11.30 Design and construction of Sudan’s new air navigation centre 

Walid Mohamed Ahmed, air navigation centre project manager, Sudan Civil 

Aviation Authority, Sudan 

A new air navigation control centre in Sudan, equipped with new, modern equipment, is due 

to open in 2008. The presentation will describe the architectural design and the method used 

to create the spaces needed by the air control centre to suit its function, starting from site 

selection and the main shape philosophy and how the special needs and functions of the air 

control centre have been translated into spaces and construction materials. The speaker will 

also explain how the construction method and materials used for the project have affected the 

final result, bearing in mind the hot climate in Sudan and the need to build something unique 

with high standards, that must last at least 50 years. 


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Airport Development – India 


11.45-12.15 Airport development in India: the need for direct international points of 

access in Tier II cities 

Ansgar Sickert, managing director, Fraport Airport Operations 

India Pvt Ltd, India 

The presentation will provide an overview of the current aviation scenario in India. It will 

also touch on major airport projects in Asia, highlighting the urgent need for investment 

in India’s airport infrastructure. Due to global demand based on increasing globalisation, 

growing tourism to and from India and rapidly increasing FDI, India is in dire need of more 

direct international gateways into the country. The presentation will argue that much of this 

is already happening, and with less than 2% of the Indian public currently taking to the skies, 

the potential for sustained growth remains enormous, notwithstanding short-term difficulties 

caused by the price of oil. 

Room: 

Almas Suite 3 

Airport Development – india 


12.15-12.45 Key issues confronting Indian airport operators 

Satyaki Ragunath, associate director, head Asian aviation practice, Jacobs 

Consultancy, UK 

Despite unprecedented growth levels, there has been ambiguity and concern at major 

airports in India about the benefits of public vs. private-sector involvement and issues of 

costs and benefits to users and investors. This session will focus on issues that the major 

private airports are facing and what the operators and stakeholders see as key to making PPP 

projects work in the aviation sector. The presentation will cover regulation and policy in India, 

investor confidence, multiple airports in large metropolitan regions, privately funded airports 

and merchant airports, single vs dual till systems, financing large capital programmes and 

getting the airlines and users to pay a fair share of their costs in a volatile environment, fuel 

costs and impacts in India 

Continental 

Airlines 

12.45-13.15 Indian airports development: case study of Udaipur Airport 

Sandeep Goel, principal, Suresh Goel & Associates, India 

The presentation will focus on the design and planning issues and challenges pertaining to 

development of non-metro airports in India. Udaipur Airport is in a city whose economy is 

governed by tourism. It was one of the first such non-metro airports to be modernised 

under the Airports Authority of India project for modernisation of 35 non-metro airports. 

The case study will share the experience of typical non-metro airports being developed or 

upgraded in India and give useful insights into such developments. The project illustrates 

the potential for identity within a framework of contemporary architecture, responsive to 

the design programmes for the non-metro airports, which are smaller and susceptible to 

mid-course changes. 


B.IT.S – Systems Integration and Operation 



Room: 

Almas Suite 1 

B.IT.S – Systems Integration and Operation 


www.pteme.com

10.00-10.30 A new airport terminal opening: seamless and sweatless 

Yew Seng Lim, CEO, NCS Communications Engineering Pte Ltd, Singapore 

The opening of the new Terminal 3 at Singapore’s Changi International Airport in January 2008 

has been regarded as operationally and functionally seamless. How did NCS, as Changi Airport’s 

main system maintenance agent, T3’s project consultant and project manager, overcome many 

stiff challenges to achieve this success and add business values for the airport operator The 

NCS airport team has played a significant and successful role in system implementation and 

integration for the new PTB at Changi Airport. We would like to share our valuable experience 

accumulated not only in Singapore over four decades, but also in other parts of the world. 

10.30-11.00 Silo systems to platforms ICT 

Marc Lindike, vice-president consulting service division information 

technology, Munich Airport International, Germany 

The presentation will examine the situation and challenges from airport tenants, plus solution 

strategies, technical challenges and IT organisational challenges. 

11.00-11.30 Analysing and reducing airport systems integration project risks 

Robert Walcutt, general manager, Copedeso srl, Peru 

The presentation will report on a methodology for analysing/quantifying risks in airport 

systems integration projects, and present ways to go about reducing those risks. These 

techniques can be used by IT professionals and project managers, as well as airport 

executives. Examples from recent systems integration projects at Charleston (CRW) and 

Orlando (MCO) airports will be presented. 


11.45-12.15 Transforming an airport IT&T department into a P&L business 

Robert Cook, BT senior consultant – aviation industry, BT (British 

Telecommunications plc), UAE 

When the Toronto Airport Authority implemented its new Campus Area Network, it needed to 

transform its IT&T department and many outside contractors into a customer-centric, selfsupporting 

business services group. This group had the responsibility to provide comprehensive 

IT&T business services to all constituencies of the airport authority, such as airlines, ground 

transportation, fire, police, security, government agencies and retailers. The new business 

services group mandate was to provide leadership for product development and management, 

marketing, sales and contract negotiation, help desk provisioning and billing for all the airport’s 

IT&T products and services. The presentation provides the methodology and processes that 

enabled the operational Business Services Group to be in place in a three-month period. 

12.15-12.45 Manageable IT integration and manageable security for 

integrated airports 

Rudolf Schreiner, CTO , ObjectSecurity, UK 

Because of their value to the airport business, airport IT departments are increasingly 

integrating information systems (such as airport collaborative decision-making, and CDM- 

A). Various architectural approaches are applied to deal with the complexity of such an IT 

environment, for example enterprise architecture-driven IT, service-oriented architecture 

(SOA), command and control. Information security is important because many stakeholders 

with responsibilities in the safety-critical environment share information. In this presentation 

we will outline how airport IT can be structured to meet business requirements: stakeholder 

buy-in, aligning business and IT, rapid prototyping/deployment, agility, cost-effectiveness, 

adequate information security, etc. 

END 


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