and conference programme - Passenger Terminal Expo

competition, there is a demand for increased revenues to be generated from the retail
infrastructure. There are six key processes to exploit for customer insight and knowledge:
attraction, segmentation analysis, creation and management of retail offers, dialogue,
redemption, and retention through customer experience management. If harnessed effectively,
customer insight can provide an unmatched ability to serve customers better. The payoff is
increased airport customer retail spending.
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WORKSHOP – Using Simulation for Passenger
Terminal Design and Analysis
Your Instructor: Rainer Dronzek, assistant vice-president, TranSystems, USA
Rainer Dronzek specialises in simulation modelling of transportation-related systems
and processes, including pedestrian and traffic flow, service industries, material handling
systems and facility layout. He has over 25 years of experience in design engineering,
process analysis, project management and operations. A frequent public speaker, Rainer has
presented simulation papers and workshops at numerous technical conferences. He is active
in the industry, including the Transportation Research Board Visualization in Transportation
Committee, chairman of the Simulation Solutions Conference, the Institute of Industrial
Engineers (including serving as the simulation expert for its Ask The Expert programme),
Winter Simulation Conference track coordinator, and the American Society for Quality Ishikawa
Medal Committee Member.
09.00-13.00 The objective:
To provide the participant with an understanding of how simulation modelling is applied to
the design and analysis of all facets of passenger terminals. The workshop will cover a wide
range of simulation tools, from custom applications to general-purpose modelling programs.
Questions to be answered: Why use simulation How is simulation used What are its
capabilities and limitations How do I evaluate simulation tools Where can I get more
information
Agenda:
1. Introduction, 2. Demonstration model, 3. Simulation basics, 4. Group exercise – passenger
throughput optimisation, 5. More simulation basics, 6. Demonstration – modelling of security
systems and processes, 7. Agent-based modelling, 8. Demonstration – consolidated rental car
centre (CONRAC) simulation, 9. User and system interfaces, 10. Demonstration – passenger
flow modelling , 11. Advanced concepts , 12. Group exercise – the effect of variation on
system performance, 13. Software tools, 14. Demonstration – transit system simulation , 15.
Conducting a successful simulation project, 16. Demonstration – baggage system modelling,
17. Modelling tips, 18. Demonstration – concession location optimisation using simulation, 19.
Where to go for more information, 20. Questions
DAY 3: tuesday 18 November 2008
09.00 Conference delegate registration, badge collection and refreshments
on arrival
Operational Readiness and Operations Optimisation
Please note: Each presentation’s allotted time includes five minutes for questions.
Chairman: Peter Trautmann, chief operating officer, Munich International
Airport, Germany
Room:
Almas Suite 3
Room:
Almas Suite 2
WORKSHOP – Using Simulation for
Passenger Terminal Design and Analysis
DAY two 17 November 2008
Operational Readiness and
Operations Optimisation
DAY three 18 November 2008
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