and conference programme - Passenger Terminal Expo

11.20-11.50 How technology drives the Emirates seamless passenger experience
Rob Broere, vice-president - IT passenger services systems and passenger
experience, Emirates Group (Emirates Airline, Dnata and Mercator), UAE
Emirates is an airline for which the passenger experience is key to its success and growth.
During this presentation the audience will be able to see how Emirates has been deploying
technology to improve the experience while still keeping a tight control on costs. This also
includes features of the new Emirates-only Terminal 3 in Dubai and the recently introduced
A380. The audience will learn how technology can improve the experience of customers. It
will also explain how close cooperation between Emirates and its prime IT supplier, Mercator,
has been very beneficial.
11.50-12.20 IT&T as enabler and facilitator for successfully managing airport
passenger experiences
Leonidas Daravelis, manager, acting head of IT and telecommunications
business unit, Athens International Airport SA, Greece
The presentation will identify the role of the IT&T business unit in Athens International
Airport in enabling and facilitating airport passenger operational activities. Following a short
presentation of the IT&T business unit services and activities, the speaker will provide an indepth
overview of the IT&T active role in current and future passenger-focused activities in
the airport. The presentation aims to use the Athens International Airport example as a case
study to show how the IT&T business unit can actively lead/manage/support any passengerrelated
operational activity in any airport, resulting in savings and economies of scale.
12.20-14.00 Lunch – networking lunch in the Delegate Dining Area
B.IT.S – Barcoded Boarding Passes (BCBP)
Please note: Each presentation’s allotted time includes five minutes for questions.
14.00-14.30 Boarding passes on mobile phones
Alexis Hernot, marketing and strategy vice-president, IER, France
Self-service and off-site check-in is a major trend in the industry. Nonetheless, until recently
it was necessary to have a printer on hand to print the boarding pass. This is now history,
as passengers can receive their boarding pass on their mobile phone. In addition to the
outstanding passenger experience, this new technology offers opportunities for branding
and advertising.
14.30-15.00 Airport preparation for IATA mobile phone boarding cards
Alaistair Deacon, technical director, Real Time Engineering, UK
In October 2007, IATA announced the extension of Resolution 792 to allow the delivery of
boarding passes to mobile phones and PDAs. This presentation will look at the impact of this
resolution, particularly on the equipment, processes and procedures that airports will need
to put in place. The presentation will include a case study of the launch of bmi’s ‘paperless
boarding’, and the preparation behind getting the airports, including London Heathrow, ready
for successful go-live.
Room:
Al Thuraya A
B.IT.S – Barcoded Boarding Passes (BCBP)
DAY ONE 16 November 2008
15.00-15.30 Credential use in passenger transit, airport operations and security
Jan van der Sluis, senior manager, identity and credentialing solutions,
Unisys, The Netherlands
Credentials are tokens (cards, mobile phones, e-passports or even printed matter) that bear
in some form the identity of a citizen/passenger for a certain purpose. For border control, in
combination with biometrics as an application, or for internal operations and logistics/security,
there are best practices for using credentials and benefits for the airline industry and the
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