and conference programme - Passenger Terminal Expo

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15.45-16.15 The new Indianapolis midfield terminal: meeting demands and expectations Richard Potosnak, president, Transportation Consulting and Management, USA The new Indianapolis International Airport is opening in October 2008. The programme, concept and budgets were developed during the project definition phase in 2000. This presentation will offer insights into how the original cost estimates and design concept that were developed in the project definition phase have withstood the pressures of cost escalation, security measures (both passenger and baggage), changes in the airline industry/ aircraft fleets and continued global interest in sustainability. The US$1.1 billion project entails a new 40-gate terminal on two square miles between two runways. With the project near completion, it remains within budget. 16.15-16.45 Airport construction: on time, on budget and state-of-the-art Axel Laistner, CEO, Axel Laistner Consulting, Germany With the proliferation of airport development projects worldwide and increasing airport privatisations, fiscal, schedule and operational responsibilities are ever more in demand. What are the general or specific operational frameworks and criteria that let some projects succeed while others stumble Let’s explore the tightrope dance between investor control and design creativity. How to implement decision-making structures at large airport projects How to give architects and engineers the necessary leeway for creative solutions How to keep them focused on the project principles and aims How to ensure continuous control over budget, timeline and functionality for the airport operator 16.45-17.15 Decreasing risk and increasing value on aviation projects Tony Potter, partner, Davis Langdon LLP, UK Passenger terminals are among the most complex buildings to design and deliver. They involve numerous stakeholders, many with opposing or conflicting requirements. Establishing a robust brief requires an approach that reconciles conflicting objectives and assists the team to put in place the conditions for success from the outset. Benchmarking helps the client bodies and end-users define the facilities they need at a cost they can afford. Strategic workshops enable the delivery team to understand these needs and develop a balanced brief that meets expectations. The same process puts in place the means to make decisions based on maximising value and the means to manage risk. Customer Service and Considerations Please note: Each presentation’s allotted time includes five minutes for questions. Chairman: Hiosvany Muina, airport manager, Copa Airlines, USA 14.00-14.30 Creating a positive customer experience Hiosvany Muina, airport manager, Copa Airlines, USA With today’s aviation industry challenges, we need to focus all of our resources on gaining and retaining our customers, internal as well as external. For this, we need to develop impactful, creative, positive customer experiences that will keep them coming back for more, and tell their friends about it too! The speaker will present methods, procedures and techniques to elevate and increase customer satisfaction. The presentation will also show how to develop a customer service vision for your team and turn compliance into commitment by encouraging each team member to provide world-class customer service. Room: Almas Suite 1 Customer Service and Considerations DAY ONE 16 November 2008 www.pteme.com
14.30-15.00 High-class VIP procedures – possibility of airport cooperation Thomas Penner, vice-president terminal and passenger services, Munich International Airport, Germany 15.00-15.30 Technology solutions for responding to EU PRM initiatives – ‘learning from our past’ Tom Farmakis, project manager, DALGlobal Services LLC – a wholly owned subsidiary of Delta Airlines, USA The presentation will look at the US regulatory environment and the response to common industry problems faced when handling PRMs, VIPs and children travelling alone. It will also examine why technology solutions are needed and discuss lessons learned from two years of technology solution experience at Oakland International Airport in Oakland, California.The discussion will help the audience understand and compare recent EU PRM regulatory initiatives with years of operational experience in the current US regulatory environment. It will also help the audience learn why technology is important to them and help them gain insight to learn from our experience in a current operation involving multiple carriers. 15.30-15.45 Refreshment break Passenger Flow Solutions Please note: Each presentation’s allotted time includes five minutes for questions. Chairman: Hiosvany Muina, airport manager, Copa Airlines, USA 15.45-16.15 Dynamic resource allocation at airport passenger terminal buildings Mahmoud Saffarzadeh, professor, Tarbiat Modares University, Iran (Islamic Republic of) The current constraint on public funding and expenditure will require that airport professionals investigate strategies which will balance airport resources and the demand placed upon them. This means that new facilities should be designed as realistically as possible to avoid inadvertent over-sizing and under-sizing; also, the most efficient use of existing facilities should be achieved. This presentation explains how real-time resource management and passenger traffic flow control in an airport passenger terminal building was achieved through developing an optimum resource utilisation model. The rationale for developing such a model was based on a thorough investigation of current passenger terminal building design and operational practices. Room: Almas Suite 1 Passenger Flow Solutions DAY ONE 16 November 2008 Nice Côte d’Azur Airport 16.15-16.45 A cost-effective solution to comply with flow separation security requirements in a single-level terminal with greater on-time performance Emmanuel Lefevre, operations manager, Aéroports de Paris, France Jean Marie Borelli, technical director, Nice Côte d’Azur Airport (retired), inventor of the process, France Aéroports de Paris will share its experience of improving terminal building efficiency by integrating the separation of arrival/departure passenger flows on the same storey. This allows matching operational needs and boarding security requirements without building additional floors, thus at lower cost and with continuous resource availability (no interruption for works). The new equipment put in place at Paris Charles-de-Gaulle terminal 2A avoids delays due to the boarding interruption for deplaning priority obedience, but still prevents mixing passenger flows. www.pteme.com
Page 1 and 2: M i d d l e E a s t event guide and
Page 3 and 4: Conferences by day - at a glance Da
Page 5 and 6: 11.20-11.50 How technology drives t
Page 7 and 8: Aviation Security Please note: Each
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Page 19 and 20: environmental issues to ensure futu
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