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TUESDAY 29 MARCH 2011Airport Concessions andBusiness DevelopmentConference Chair: Dr Patricia Ryan, President,Decision Services International LLC, USA08:45 - 09:10Welcome to Passenger Terminal EXPO 201109:15 - 09:20Opening remarks09:20The CEO’s role in non-aeronautical revenuegeneration strategyTom Ruth, President & CEO, HalifaxInternational Airport Authority, Canada09:50Maximising non-aeronautical revenuesthrough real estate developmentMichael Hodges, President/CEO, AirportBusiness Solutions, USA10:20Develop or slowly dieOlle Sundin, Managing Director, Swedavia AB,Sweden10:50 - 11:20Break11:20Service Level Agreements between airportand airlinesMichael Løve, Director of Operations,Copenhagen Airports, Denmark11:50Measuring passenger flow and identifyingconsumption patternsDr Thomas Immelmann, Director Commercial,Hamburg Airport, Germany14:00 - 15:15PANEL: Long-term strategies for commercialsuccessGerry Crawford, Head of Retail, Dublin AirportAuthority, EireDr Thomas Immelmann, Director Commercial,Hamburg Airport, GermanyOlle Sundin, Managing Director, Swedavia AB,SwedenMichael Hodges, President/CEO, AirportBusiness Solutions, USA15:15 - 15:30Break15:30How is travel retail evolving: what can weexpect in the future?Andrea Belardini, CEO Europe, The NuanceGroup AG, Switzerland16:00How Heathrow has grown retail income andimproved passenger experienceJohn Holland-Kaye, Commercial Director, BAAAirports Ltd, UK16:30Integrating art with retail and food andbeverage to increase sales and customersatisfactionNancy Stern, Architect, Vancouver AirportAuthority, Canada17:00 - 17:30PANEL: Creating the right mix to capture thepassenger's imaginationNancy Stern, Architect, Vancouver AirportAuthority, CanadaJohn Holland-Kaye, Commercial Director, BAAAirports Ltd, UKAndrea Belardini, CEO Europe, The NuanceGroup AG, SwitzerlandOpening Day Party sponsored by IATA12:20Creating a successful retail experienceGerry Crawford, Head of Retail, Dublin AirportAuthority, Eire12:50 - 14:00LunchDecisionServicesInternational12
TUESDAY 29 MARCH 2011Airport Environment andSustainabilityConference Chair: Alistair McCreadie,Corporate Services Coordinator, ASUR, MEXICOConference Chair: Matt Harris, Senior Director,Executive Office, San Diego County RegionalAirport Authority, USA08:45 - 09:10Welcome to Passenger Terminal EXPO 201109:15 - 09:20Opening remarksSESSION ONE: CORPORATE SOCIALRESPONSIBILITY REPORTING09:20Addressing community concerns throughairport sustainability reportingTim Johnson, Director, Aviation EnvironmentFederation, UK09:50Adoption of Global Reporting Initiativeguidelines in airport sustainability reportingAlistair McCreadie, Corporate ServicesCoordinator, ASUR, Mexico10:20 - 10:45Q&A10:45 - 11:15Break11:15Control, guide, influence: how do airportsmanage sustainability?Rik Krabbendam, Managing Director, NACONetherlands Airports Consultants BV,Netherlands11:45CSR in Copenhagen AirportsHenrik Peter Jørgensen, Vice President,Communication, Copenhagen Airports,Denmark12:15Governance and corporate social responsibility(CSR)Didier Hamon, Environment and SustainabilityDirector; Adviser to the Chairman & CEO onCSR, Aéroports de Paris, France12:45 - 13:00Q&A13:00 - 14:00LunchSESSION TWO: THE COMMUNITY INSUSTAINABILITY14:00Stakeholder engagement in an airport’ssustainability planning and implementationMatt Harris, Senior Director, Executive Office,San Diego County Regional Airport Authority,USA14:30Airports as a natural focus for an ecoindustrialzoneRandy McGill, GM Environmental Stewardship,Greater Toronto Airports Authority, Canada15:00 - 15:20Q&A15:20 - 15:35BreakSESSION THREE: AIRPORTS WITHSUSTAINABLE FUTURES15:35Munich Airport on the way to a sustainablefutureMichael Wühle, Vice President EnvironmentProtection and Management, Sustainability,Munich Airport, Germany16:05How to become a green airport while growingpassenger numbers and ancillary revenuesDavid Gering, Commercial Director Aviation PR& Communication, Brussels South CharleroiAirport, Belgium16:35Seattle's new sustainability planDave Tomber, Planning Program Manager,Seattle-Tacoma International Airport, USA17:05 - 17:30Q&A13
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