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TUESDAY 29 MARCH 2011Systems, IT andCommunicationsConference Chair: Brian Keene, Director-Worldwide Baggage Performance, UnitedAirlines, Continental Airlines, USAConference Chair: Al Lyons, Principal, Arup, USA08:45 - 09:10Welcome to Passenger Terminal EXPO 201109:15 - 09:20Opening remarks09:20How information technology fits into capitalprojectsAlbert Stanley, Chief Information Officer,Indianapolis Airport Authority, USA09:50Filling the gapMichael Ibbitson, Vice President Informationand Communication Services, ADAC Group,United Arab EmiratesAlan McCartney, Managing Director, CSEInternational, UK10:20Sheremetyevo Terminal 3 project:implementation of integrated IT infrastructurein a new air terminalRuben Kocharyan, Director IT Development,JSC Terminal, Russia10:50 - 11:00Q&A11:00 - 11:30Break11:30Narita’s i-Airport Project: becoming the mosthospitable airport by enhancing face-to-facecommunication with cutting-edge technologyKazumi Hiraoka, Senior Manager, NaritaInternational Airport Corporation, Japan12:00RFID in an airport is an excellent businesscaseJan Zacho, Manager IT-infrastructure,Copenhagen Airports, Denmark12:30IT challenges of a small commercial airportJohn Cable, Information Systems Manager,Melbourne International Airport, USA13:00 - 13:10Q&A13:10 - 14:15Lunch14:15Sockets and plugs in aviation: ACI AirportCommunity Recommended Web Services andimplementation at FRADr Roland Krieg, CIO, Fraport AG, Germany14:45Lowering the cost of airport IT with cloudcomputingPhillip Murray, Director InformationTechnology, Lee County Port Authority, USA15:15ATOS: new operational traffic system atCopenhagen AirportEva Lundh, Business Specialist, CopenhagenAirports, DenmarkPer Andersen, IT Development Manager,Copenhagen Airports AS, Denmark15:45Athens Airport signage database: the processfrom old-fashioned inventory to fully flexibleGIS applicationMaria Mavroidi, Transport Engineer, AthensInternational Airport, Greece16:15 - 16:25Q&A16:25 - 16:40Break16:40Attack taxonomies and defence strategiesJay Abbott, Director, Threat & VulnerabilityManagement, PricewaterhouseCoopers, UK17:05Application of SESAR concepts to airport ITsystemsAlejandro Egido, Leader of SESAR WorkPackage 6 - Airport Operations, SpainGonzalo Quiles, Manager, Leader of SESARWork Package 12 - Airport Systems, Spain17:35 - 17:45Q&A16
TUESDAY 29 MARCH 2011Training for AviationStakeholders: Issues andOptionsConference Chair: Paul Behnke, ACI/ICAOGlobal AMPAP Programme: Instructor/CourseDesigner, Airports Council International, USA14:00 - 14:05Opening remarks14:05Succession management: training (andretaining) the next generation of airportleadersDiann Wilson, Director, Training andOrganizational Development, San Diego CountyRegional Airport Authority, USA14:30Customer service training: essential for allairport employees and stakeholdersPaul Behnke, ACI/ICAO Global AMPAPProgramme: Instructor/Course Designer,Airports Council International, USA14:55Online training: effective course delivery invirtual spaceRobert Kennedy, Interim Deputy GeneralManager, Hartsfield-Jackson AtlantaInternational Airport, USA15:20Creating high-performing teams: ideas todevelop more committed and focused teammembersDr Gregory Dale, Director of Leadership andSport Psychology Services, Duke University,USA15:45 - 16:00Q&APTE 2010 was a very good and well-organisedevent… handling very interesting topics relatedto the air industry and in particular views forthe future. I experienced lots of networkingopportunities to share views with fellow speakers.Congratulations for the great work for this leadinginternational conference and exhibitionLuc Heynderickx, Support Manager Passenger & CustomerServices, The Brussels Airport Company, BelgiumOPENING DAY PARTY!29 MARCH 201117.30-19.00IATA will be hosting the PassengerTerminal EXPO 2011 opening dayexhibition hall party with drinks,canapés and excellent networkingopportunities. Everyone is welcome!Sponsored byFor detailed information on eachpresentation, panel and speaker, go to the'live' conference programme on our website:www.passengerterminal-expo.com.This will be kept up-to-date with the latestinformation from the speakers.17
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