Download - Passenger Terminal Expo

TUESDAY 29 MARCH 2011Training for AviationStakeholders: Issues andOptionsConference Chair: Paul Behnke, ACI/ICAOGlobal AMPAP Programme: Instructor/CourseDesigner, Airports Council International, USA14:00 - 14:05Opening remarks14:05Succession management: training (andretaining) the next generation of airportleadersDiann Wilson, Director, Training andOrganizational Development, San Diego CountyRegional Airport Authority, USA14:30Customer service training: essential for allairport employees and stakeholdersPaul Behnke, ACI/ICAO Global AMPAPProgramme: Instructor/Course Designer,Airports Council International, USA14:55Online training: effective course delivery invirtual spaceRobert Kennedy, Interim Deputy GeneralManager, Hartsfield-Jackson AtlantaInternational Airport, USA15:20Creating high-performing teams: ideas todevelop more committed and focused teammembersDr Gregory Dale, Director of Leadership andSport Psychology Services, Duke University,USA15:45 - 16:00Q&APTE 2010 was a very good and well-organisedevent… handling very interesting topics relatedto the air industry and in particular views forthe future. I experienced lots of networkingopportunities to share views with fellow speakers.Congratulations for the great work for this leadinginternational conference and exhibitionLuc Heynderickx, Support Manager Passenger & CustomerServices, The Brussels Airport Company, BelgiumOPENING DAY PARTY!29 MARCH 201117.30-19.00IATA will be hosting the PassengerTerminal EXPO 2011 opening dayexhibition hall party with drinks,canapés and excellent networkingopportunities. Everyone is welcome!Sponsored byFor detailed information on eachpresentation, panel and speaker, go to the'live' conference programme on our website:www.passengerterminal-expo.com.This will be kept up-to-date with the latestinformation from the speakers.17