Small Business Insurance Solutions - AmTrust North America

Claims Service
Our claims processing system is one of the most efficient and effective in the insurance industry. Take a look at
some of the advantages we offer in handling commercial package claims:
Claims Processing Features:
• AmTrust’s professional claims staff has an average of 20+ years of experience.
• Our claims adjusters maintain low workloads, enabling them to effectively manage claims.
• We use an automated claim system and operate in a paperless environment.
• Three-point contact is immediately initiated with the injured worker, employer and doctor.
• Our Medical Director assists in determining proper diagnoses, provides access to treating physicians,
and holds peer-to-peer reviews to discuss claims directly with physicians.
Customer Benefits:
• 24/7 centralized call center staffed by special claims operators who provide assistance for reporting
claims, allowing claimants, policyholders and producers to speak with a live person.
• Injured employees, medical providers and others are paid without delay.
• Return-to-work options are initiated through a joint effort among the employer, physician and
injured employee.
• Favorable claims load per claims representative enables us to handle claims quickly and judiciously.
Each business segment is supported by a senior position with a high level of experience.
• Preferred One Source Repair Program streamlines claims handling for automobile repairs through
quality, authorized collision repair facilities across the country.
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AmTrust North America
An AmTrust Financial Company
We’re (sm)all business. SM