Green Book - Booz Allen Hamilton

The Risk Matrix specifies approvals
that must be obtained based on
contract, compliance, employee
safety, business, and other risk
factors. All approvals required by the
Risk Matrix must be obtained and
appropriately documented within the
proposal or contract file before, as
applicable, submitting a proposal or
executing a contract.
Key policies related to this
Code section:
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Contract Review and Approval
Risk Matrix
Signature Matrix
Contingent Payment Policy
3. Performing Client
Engagements
Booz Allen delivers services with
honesty and diligence, striving
to meet the highest quality work
standards. In performing work,
employees must adhere to workplace
rules, protect firm and client assets,
maintain confidentiality of protected
information, and represent the firm’s
Core Values. Employees must also
accurately document work activities
and not perform out-of-scope work
without proper contract modification.
Meeting Our Standards of Quality The
quality of the services that we deliver
to our clients is our hallmark. We
strive to provide the highest possible
quality of service to all clients under
Q&A
all engagements. We deliver services
in accordance with applicable laws,
rules, regulations, and engagement
terms. We conduct all required quality
assurance procedures completely
and are truthful when certifying
compliance with specifications and
testing requirements. If you have any
questions or concerns about work
quality or the legal or contractual
requirements of an engagement,
you must seek appropriate guidance
within the firm.
Delivering With Integrity and
Objectivity We serve our clients with
integrity and objectivity, making every
effort to ensure that our services
and counsel impartially consider
all relevant facts and responsible
opinions. Under no circumstances
may you obscure, distort, or omit
pertinent findings or unwelcome
recommendations. Unless required by
our client contract, we do not perform
assessments or reviews of client
personnel, facilities, vendors, or other
contractors.
We endeavor to complete all
client assignments expeditiously,
consistent with our high professional
standards. Providing impartial
services to our clients always takes
priority over any interests in securing
new business from them. We notify
our clients if conditions develop that
would impair our ability to perform our
services properly, and, if appropriate
and allowed, we withdraw from
assignments on which we can no
longer perform services consistent
with our standards.As further
discussed in Chapter III—Time and
Expense Reporting, we report all time
devoted to an engagement and all
reimbursable expenses associated
with it accurately and timely in
accordance with the firm’s Time
Reporting and Travel and Expense
Reimbursement policies.
Working at Client Sites Any work
that we perform at a client site must
be performed with the same care
and commitment to quality as work
performed at a firm facility and with
an understanding that all conduct at
that location reflects on all of us. If
you work at a client site, you must
comply with client rules regarding
personal conduct, use of equipment,
and facility security that have been
provided to you.
Use of Government-Furnished
Resources When working at a US
Government client site, you will likely
receive resources from the client
to perform your work. This may
include physical assets such as a
computer or other equipment and
intangible assets such as software
and network access. In addition to
legal and firm policy requirements,
you must comply with any “terms of
use,” license agreement, or other
terms and conditions applicable to
the use of such assets. Remember
that such terms may be included
in our engagement agreement with
the client, a written document that
you individually sign, “click-to-agree”
terms, posted client policies, or
Q: My current project involves helping develop our
client’s organizational strategy. I gave a draft report
to my client’s technical lead that recommends
a change in strategic direction that includes
substantially reducing the size of his group’s staff.
This aligns with established best practices. He
responded that I needed to redo the report to reach a
different conclusion that preserves his team. How do
I address this
A: You should advise your job manager of the technical
lead’s comments so that he or she can review them
and, if needed, properly engage the client or instruct
you how to do so. While we always consider our clients’
representatives input, our final recommendations must
reflect our impartial evaluation. Our clients hire us
because we have the ability to constructively help them
make hard, but necessary, choices.
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THE GREEN BOOK | The Booz Allen Hamilton Code of Business Ethics and Conduct