Using ARIS for Process Standardization in DHL ... - Software AG
Using ARIS for Process Standardization in DHL ... - Software AG
Using ARIS for Process Standardization in DHL ... - Software AG
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Approach: E2E <strong>Process</strong>es <strong>for</strong> <strong>Process</strong> Def<strong>in</strong>ition<br />
Customer<br />
Need<br />
Bus<strong>in</strong>ess<br />
Object<br />
Fulfillment of<br />
Customer<br />
Need <br />
The notion of an end-to-end process facilitates bus<strong>in</strong>ess process model<strong>in</strong>g by<br />
• def<strong>in</strong><strong>in</strong>g the process accord<strong>in</strong>g to a customer-to-customer view<br />
• focus<strong>in</strong>g on the flow of a s<strong>in</strong>gle bus<strong>in</strong>ess object from start to end<br />
• offer<strong>in</strong>g a cross-functional view on bus<strong>in</strong>ess processes<br />
Examples<br />
• Contact-to-Contract (C2C)<br />
• Order-to-Cash (O2C)<br />
14 |<br />
©2013 <strong>Software</strong> <strong>AG</strong>. All rights reserved.
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