Using ARIS for Process Standardization in DHL ... - Software AG

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Approach: E2E Processes for Process Definition Customer Need Business Object Fulfillment of Customer Need The notion of an end-to-end process facilitates business process modeling by • defining the process according to a customer-to-customer view • focusing on the flow of a single business object from start to end • offering a cross-functional view on business processes Examples • Contact-to-Contract (C2C) • Order-to-Cash (O2C) 14 | ©2013 Software AG. All rights reserved.
Approach: Example E2E processes Contact-to-Contract Order-to-Cash Requirement-to-Pay Pickup-to-Delivery Marketing & Sales Order Management Procurement Operations 15 | ©2013 Software AG. All rights reserved.
Page 1 and 2: Using ARIS for Process Standardizat
Page 3 and 4: We Are One Company With Two Strong
Page 5 and 6: DHL - Products, Services and Soluti
Page 7 and 8: DHL Global Forwarding - Insight •
Page 9 and 10: Context The „NEW FORWARDING ENVIR
Page 11 and 12: CostCenre Name Description Status O
Page 13: Approach: Four-level Process Decomp
Page 17 and 18: Levels of Abstraction - Examples En
Page 19 and 20: Role-based Alignment - Example Job
Page 21 and 22: Business Rules: Example 21 | ©2013
Page 23 and 24: Business Rules - Discussion Benefit
Page 25 and 26: Testing: High level scenario - Exam
Page 27 and 28: Model Ownership - Discussion • Re
Page 29: Thank You for Your Interest and Tim

Using ARIS for Process Standardization in DHL ... - Software AG

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