Summer 2009 - New York Public Welfare Association

NYPWA 

Maximizing 

Efficiency & 

Effectiveness 

New York Public Welfare Association 

140 th Annual Summer Conference 

July 19-22, 2009 

The Saratoga Hilton Hotel 

Saratoga Springs, New York

RELIABLE 

committed. always. 

Advancing government healthcare programs takes creativity. 

It takes innovation. And it takes an unwavering commitment to our 

partnership with this industry, focused on taking health programs 

to the next level. ACS is proud of its commitment to the nation’s 

Medicaid programs and our sponsorship of the New York Public 

Welfare Association’s 140th Annual Summer Conference. 

Now and always. 

©2009 ACS. All rights reserved.

Contents 

Agenda at a Glance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5 

Hotel Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 

Conference Agenda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . .7-17 

Exhibit Area Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 

Exhibitor & Sponsor Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21-31 

Local District Commissioners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 

2009 NYPWA Board & Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 

Attorneys’ CLE Information 

Four child welfare legal sessions are 100 minutes long and are approved for 2.0 CLEs each (8 

CLEs total). CLEs are provided through an OCFS contract with the Center for Development of 

Human Services and the University of Buffalo Law School. 

The two child support legal sessions are each 90 minutes in length, and 1.5 CLEs per session 

(3.0 CLEs total) are provided by OTDA. 

The maximum number of available credits is 11.0 CLEs. 

For financial aid information, please contact the NYPWA at 518-465-9305. 

NYPWA Policy 

Series for Local 

DSS Commissioners 

The NYPWA offers a series of 

commissioners’ policy workgroups 

at every conference. The following 

four policy discussions will be led 

by local commissioners for local 

commissioners only: Managing the 

Front Door, Commissioners' 

Medley of Topics, Child Welfare 

Policy, and Long Term Care. 

Please see the commissioners' 

schedule for details. On Wednesday, 

local commissioners will meet 

with state agency leaders from 

DOH, OCFS, and OTDA on other 

policy topics as the conference 

draws to a close. 

President Frances V. Lanigan welcomes 

you to the NYPWA Summer Conference on 

"Maximizing Efficiency and Effectiveness." 

The conference theme is designed to rekindle thoughtful 

debate on public policy and government operations. 

Our tempting array of workshops will shed light on efforts 

to promote the effectiveness and quality of social 

services in all program and administrative areas. A 

common thread throughout the conference is focusing 

on helping governments to improve operations. Our 

summer conference is an opportunity to stay connected 

and aware of the policy shifts and new developments 

affecting social services. 

New York Public Welfare Association 

130 Washington Avenue 

Albany, NY 12210 

518-465-9305 

info@nypwa.org 

www.nypwa.org 

Table of Contents 

3

Sunday, July 19 

3:00 pm - 6:00 pm Exhibitor Setup.....................................................Gallery/Lower Lobby/Pavilion 

4:30 pm - 6:00 pm Registration......................................................................................Lower Lobby 

6:00 pm Dinner on Your Own 

Agenda at a Glance 

4 

Monday, July 20 

7:30 am - 8:45 am Breakfast Buffet.................................................................Pavilion/Saratoga 2&3 

8:00 am - 5:00 pm Registration.......................................................................................Lower Lobby 

9:00 am - 5:00 pm Exhibit Area Open...................................................Gallery/Lower Lobby/Pavilion 

9:00 am - 10:30 am Board of Directors’ Meeting...............................................................Broadway 1 

9:00 am - 10:30 am Attorneys’ Meeting with State Agency Counsel......................Broadway 3&4 

9:00 am - 10:30 am Staff Development Association Meeting...........................................Broadway 2 

9:30 am - 10:45 am Deputy Commissioners’ Leadership Network......................................Alabama 

10:30 am Coffee Break • Sponsored by Public Consulting Group..................Gallery/Pavilion 

11:00 am - 12:30 pm Opening Ceremonies & Address: Strategies for Maximizing Efficiency & 

Effectiveness in Government........................................................... Saratoga 2&3 

12:30 pm - 1:15 pm Luncheon • Sponsored by CSC..........................................................Saratoga 2&3 

1:30 pm - 3:00 pm Concurrent Workshops 

Implementing Process Improvement Initiatives that 

Impact the Bottom Line.........................................................................Saratoga 1 

Focus on Child Support Performance (Part 1 of 2)..................................Broadway 2 

Fiscal/Technology Combo Plate.................................................................Broadway 1 

What’s New in Medicaid Home and Community Based 

Long Term Care ...................................................................................... Whitney 

Assessing the Risk of Parents Killing Children............................................. Alabama 

Reinventing Staffing Structures to Meet New Demands.................................Travers 

Margaret’s Amazing Caselaw Review (Part I)....................................Broadway 3&4 

3:00 pm Coffee Break • Sponsored by 

CGI Technologies & Solutions, Inc..........................................Gallery/Pavilion 

3:30 pm - 5:00 pm Medicaid Provider Fraud Demo Project Meeting..........................................Phila 


Redefining Nursing Home and Assisted Living Capacity............................. Whitney 

Five Successful Staff-Led Initiatives......................................................... Broadway 1 

SSA Automation of IAR................................................................................... Travers 

Focus on Child Support Performance (Part 2 of 2.............................Broadway 2 

Conference FUFF..........................................................................................Saratoga 1 

Addressing Secondary Trauma for Casework Staff........................................Alabama 

Margaret’s Amazing Caselaw Review (Part II)......................................Broadway 3&4 

5:00 pm - 6:00 pm Commissioners’ Reception...........................................................................Private 

6:00 pm - 7:00 pm Networking Reception 

• Sponsored by Accenture.....................................................................Pavilion 

7:00 pm Dinner on Your Own 

Tuesday, July 21 

7:00 am - 8:00 am Commissioners’ Breakfast........................................................................Saratoga 1 

8:00 am - 8:45 am Commissioners’ Business Meeting.........................................................Saratoga 1 

7:30 am - 8:45 am Breakfast Buffet..............................................................Pavilion/Saratoga 2&3 

8:00 am - 5:00 pm Registration......................................................................................Lower Lobby 

9:00 am - 5:00 pm Exhibit Area Open............................................Gallery/Lower Lobby/Pavilion 

9:00 am - 10:30 am Concurrent Workshops 

Lessons from Strengthening Families Through Stronger 

Fathers Initiative......................................................................................Whitney 

Enrollment and Systems Developments..............................................Broadway 2 

What Does the Future Hold for Residential Care in NYS........................... Alabama

Cost Allocation Process & CAMS............................................................ Broadway 1 

Helping New Applicants Connect with Supports and Benefits....................... Travers 

Article 6 or Article 10 Custody Creative Placements in 

Child Welfare Cases...................................................................... Broadway 3&4 

10:30 am Coffee Break • Sponsored by Deloitte.........................................Gallery/Pavilion 

10:45 am - 12:15 pm Concurrent Workshops 

Introducing the Statewide Enrollment Center .........................................Broadway 2 

Moving Forward with BICS......................................................................Broadway 1 

Teen Depression & Anxiety............................................................................Whitney 

Revising DV Regulations..............................................................................Highrock 

CONNECTIONS Transformation Project..................................................Saratoga 1 

Local Approaches to Increasing Access to SSI..................................................Travers 

Ethics in Negotiating Conditional Surrenders.................................... Broadway 3&4 

12:15 pm - 1:15 pm Lunch..................................................................................................... Saratoga 2&3 


Managing an Increasing Medicaid Caseload............................................ Broadway 1 

Local DSS Fiscal Policy Dialogue..................................................................Highrock 

Local District Experience in Implementing Family Assessment 

Response (FAR).......................................................................................Alabama 

Customer Services in the Public Sector.................................................... Broadway 2 

Increasing Efficiency in Child Care.................................................................Whitney 

Processing Food Stamp Applications with myWorkspace................................Travers 

Child Support Legislative & Policy Update.........................................Broadway 3&4 

3:00 pm Coffee Break • Sponsored by 

Affiliated Computer Services, Inc............................................. Gallery/Pavilion 

3:30 pm - 5:00 pm Fiscal Committee Meeting......................................................................... Highrock 


On the Road Again............................................................................................Travers 

Joint Ventures to Serve School-Age Children...........................................Broadway 1 

Strategies for Meeting Work Requirements....................................................Whitney 

Addressing the Uptake in Security Issues................................................ Broadway 2 

Connecting Preventive Contracts to CFSR Outcomes.................................. Alabama 

Establishing and Enforcing Medical Support Obligations..................Broadway 3&4 

6:00 pm - 7:00 pm Cocktail Reception............................................................................Foyer/Pavilion 

7:00 pm - 9:00 pm Annual Banquet.......................................................................... Saratoga Ballroom 

Agenda at a Glance 

Wednesday, July 22 

7:30 am - 8:45 am Breakfast Buffet.................................................................Pavilion/Saratoga 2&3 

8:00 am - 10:30 am Registration...........................................................................................Lower Lobby 

9:00 am Coffee Break • Sponsored by EDS, an HP Company....................... Lower Lobby 

9:30 am - 11:30 am State and Local Commissioners’ Dialogue...............................Alabama/Travers 

Commissioners’ Coffee Break • Sponsored by 

CGI Technologies & Solutions, Inc. 

9:30 am - 11:00 am Legal Committee Meeting............................................................... Broadway 3&4 

9:30 am - 11:00 am Fiscal Administrators’ Association Meeting.......................................Broadway 1 

12:00 pm Conference Adjourns 

5

Saratoga Hilton Map 

Pavilion 1 

Saratoga Ballroom 

Foyer 2 

Saratoga 1 3 

Saratoga 2 4 

Saratoga 3 5 

Whitney 6 

Alabama 7 

Travers 8 

The Boardroom 9 

Phila 10 

Broadway Ballroom 

Broadway 1 11 

Broadway 2 12 

Broadway 3 13 

Broadway 4 14 

6 

Gallery 15

Opening Ceremonies 

Monday, July 20 

11:00 AM - 12:30 PM 

Saratoga 2&3 

Presiding: 

Frances V. Lanigan, President, New York Public 

Welfare Association & Commissioner, Oswego 

County DSS 

Welcome 

Robert Christopher, Commissioner, Saratoga 

County DSS 

Arthur Johnson, Chairman, Saratoga County 

Board of Supervisors 

William T. Gettman, Jr., Executive Deputy 

Commissioner, OCFS 

Kristin Proud, Deputy Director of State 

Operations, Governors’ Office 

Keynote Presentation 

Strategies for 

Maximizing 

Efficiency & 

Effectiveness 

in Government 

Regina M. Clark, CSP 

Left Brain Leverage 

The current economic climate is forcing tighter 

budgets. Government agencies are expected to reduce 

waste, maximize resources, and maintain quality 

services. During this keynote session Regina 

Clark will share with you the basic concepts of 

process improvement, how to create a process improvement 

mindset, and how simple process improvement 

techniques have worked in government 

agencies. Examples from the public sector will include 

how the City of Fort Wayne Indiana reduced 

the time to fill a pothole from 4 days to 4 hours and 

how a regional BOCES solved payroll problems by 

using process improvement methodology. 

Regina Clark has found a unique niche helping Process 

Excellence experts develop leadership and influencing 

skills. She has worked with Fortune 500 organizations, 

government agencies, and many associations. In 2006, 

Regina facilitated a two day program on process improvement 

for County Government Leaders. 

Sunday ■ July 19 

3:00 PM - 6:00 PM Gallery/Lobby/Pavilion 

Exhibit Setup and Registration 

4:30 PM - 6:00 PM Lower Lobby 

Conference Registration 

6:00 PM 

Dinner on Your Own 

Monday ■ July 20 

7:30 AM - 8:45 AM Pavilion/Saratoga 2&3 

Breakfast Buffet 

8:00 AM - 5:00 PM Lower Lobby 


9:00 AM - 5:00 PM Gallery/Lobby/Pavilion 

Exhibit Area Open 

9:00 AM - 10:30 AM Broadway 1 

NYPWA Board of Directors’ Meeting 

9:00 AM - 10:30 AM Broadway 3&4 

Attorneys’ Meeting with State Agency Counsel 


Staff Development Association Business Meeting 

9:30 AM - 10:45 AM Alabama 

Deputy Commissioners’ Leadership Network 

10:30 AM Gallery/Pavilion 

Coffee Break • Sponsored by 

Public Consulting Group 

11:00 AM - 12:30 PM Saratoga 2&3 

Opening Plenary Session 

12:30 PM - 1:15 PM Saratoga 2&3 

Luncheon • Sponsored by CSC 

Sunday ■ July 19 – Monday ■ July 20 

7


8 

1:30 - 3:00 PM 

(session lengths vary) 

Concurrent Sessions 

Saratoga 1 

Implementing Process Improvement 

Initiatives that Impact the Bottom Line 

All activity takes place in terms of a process. The 

quality of the process determines the quality of the 

output. W. Edward Deming once said that “if you 

can’t describe what you are doing as a process, you don’t 

know what you’re doing.” During this session you will 

learn what a process map is, how to create a process 

map, who to include on your process map team, the 

difference between value-added and non-valueadded 

process steps, and how process mapping will 

save you time and resources. Discover how to use 

process improvement techniques to improve practices 

and impact the bottom line. This session is sponsored 

by the NYPWA Local DSS Deputy Commissioners 

Leadership Network. All are welcome. 

Presenter: 

Regina M. Clark, CSP, Left Brain Leverage 

Moderator: 

Theresa Giovanniello, Deputy Commissioner, 

Financial & Supportive Services, Dutchess County 

DSS 

Broadway 2 

Focus on Child Support Performance 

(Part 1 of 2) 

In the midst of an economic downturn and reports of 

historic out-of-wedlock birth rates, the child support 

program is presented with significant challenges to 

maintaining the program’s high level of performance 

for the 900,000 children and families served by the 

program. Through this interactive workshop, participants 

will engage in a discussion of current performance, 

available data, innovative local practices, and 

opportunities to maximize resources to continue delivering 

effective program services. 

Presenters: 

Charles Ackley, Bureau Chief for Program 

Operations, Center for Child Well-Being, OTDA 

Lee Sapienza, Bureau Chief for Policy, Planning and 

Data Analysis, Center for Child Well-Being, OTDA 

Monique Rabideau, Bureau Chief for Training, 

Outreach and Special Projects, Center for Child Well- 

Being, OTDA 

Moderator: 

James Cucci, Child Support Enforcement Coordinator, 

Broome County DSS 

Broadway 1 

Fiscal/Technology Combo Plate 

Representatives of OTDA and DOH will provide an 

overview of systems—what tools are available, how 

to access them, and how to use them. Systems including 

the Text Report Extractor and Translator 

(TREAT), Office/Unit/Worker Re-Organization 

(OUW ), and Enterprise Output Manager (EOM) will 

be discussed. The OTDA Aggregate Buy Process will 

also be covered. (An OCFS contract will be provided.) 

Presenters will give a Customer Response 

Center Team Update as well as Reporting Project 

Updates from OTDA and DOH. 

Presenters: 

Joe Iannucci , Director, Downstate Customer Support, 

OTDA IT 

Susan Bixby, Upstate Customer Response Center, 

OTDA IT 

Jeremy Smith, TREAT Administrator, OTDA IT 

Patti Patterson, Central SOS, OTDA IT 

Jane Kristersson, DOH Consultant, NYS OHIP 

Cheryl Stanford-Smith, Consultant, OTDA IT 

Lenore Guay, Customer Response Center Helpdesk 

Agent, OTDA IT 

Moderator: 

C. Omarr Evans, Deputy Commissioner for Administration, 

Broome County DSS 

Whitney 

What’s New in Medicaid Home and 

Community Based Long Term Care 

Home care is the fastest growing area in Medicaid 

spending. For example, from 2003 to 2006 home care 

spending increased by more than 43% while the 

number of people served declined by 3.6%. During 

2009, the OLTC has enacted many program updates 

to the Long Term Home Health Care Waiver Programs, 

and many changes will take place to reform 

aspects of the delivery and payment systems. This 

presentation will give an overview of these changes 

and the impact on the LDSS. 

Presenters: 

Colleen Maloney, MAS, Assistant Director, DHCBS 

- Care at Home I/II &, Nursing Home Transition and 

Diversion Waiver Programs, DOH 

Margaret Willard, HPA, Assistant Director, DHCBS 

- State Plan Home Care Policy - Personal Care & 

Consumer Directed Personal Assistance Program, 

DOH 

Laura Fiato, MAS, DHCBS - Long Term Home 

Health Care Program, DOH 

Tracie Crandell, Coordinator, DHCBS - Money 

Follows the Person Demonstration Program, DOH

Pat Greene Gumson, Project Coordinator, DHCBS - 

Traumatic Brain Injury Waiver Program, DOH 

Moderator: 

Carmen Hlosta, RN, Director of Certification - MA, 

Chautauqua County DSS 

Alabama 

Assessing the Risk of Parents Killing 

Children 

Since 1950 child homicide rates have tripled and 

homicide is within the top 5 causes of death for children 

ages 1 to 14. In 2004, 311 of 578 (54%) children 

under the age of 5 were murdered by their parents in 

the U.S. Between 1976 and 2004 30% of all children 

murdered under the age of 5 were killed by their 

mothers and 31% were killed by their fathers. In this 

workshop, some of the more common reasons why 

parents kill their children will be examined in depth. 

In addition, the strongest general risk factors seen in 

parents who kill their children will be discussed. The 

signs and symptoms that would alert CPS workers to 

impending tragedy will be reviewed. Intervention 

strategies will also be considered. 

Presenter: 

Dr. Paul Martin, WorkPlaceMentalHelp 

Moderator: 

Robin Chaisson, Staff Development Coordinator, 

Rensselaer County DSS 

Travers 

Reinventing Staffing Structures to Meet 

New Demands 

In January 2005, Niagara County DSS went to 

generic eligibility units. The goal was to provide 

better service to our clients and to evenly distribute 

caseloads. Service providers and clients were 

pleased, and the initiative received awards from 

local not-for-profits. The initiative also made all of 

the eligibility processes in the two offices uniform. 

Despite these positives, major program changes, staff 

turnover, and an increase in the number of cases 

caused the department to take a look at the generic 

initiative. NCDSS will share their experience and 

how it resulted in where they are today. 

Presenters: 

Pamela Gatto, Director of Eligibility, Niagara 

County DSS 

Kathleen Hamilton, Chief Social Services Worker, 

Niagara County DSS 

Moderator: 

Thad Komorowski, Staff Development Coordinator, 

Niagara County DSS 

Broadway 3&4 

Margaret’s Amazing Caselaw Review (Part I) 

(1:30 - 3:10 PM) 

Approved for 2.0 CLEs 

The latest and hottest caselaw in the child welfare 

area. Do not miss these two sessions or you will be 

out of the loop! Session I will cover Abuse, Neglect, 

Dispositions, and Permanency Hearings. Session II 

will cover Terminations of Parental Rights and 

Adoptions. 

Presenter: 

Margaret Burt, Esq., Counsel to the NYPWA 

Moderator: 

Jonathan Wool, Social Services Attorney, Franklin 

County DSS 

3:00 PM Gallery/Pavilion 



3:30 PM - 5:00 PM Phila 

MA Provider Fraud Demo Project Meeting 

Commissioners and project directors from the districts 

that participate in the Medicaid Provider Fraud 

Demo Project are invited to meet with James Sheehan, 

Medicaid Inspector General, to discuss current 

developments. This is a closed session. 

Facilitator: 

Bridget Goddard, Assistant to the Commissioner, 

Dutchess County DSS 

3:30 - 5:00 PM 



Whitney 

Redefining Nursing Home and Assisted 

Living Capacity 

(3:30 - 4:30 PM) 

Nursing home bed capacity will be reduced by 6,000 

beds over five years and ALP beds will be commensurately 

increased by 6,000 beds. Up to $175 million 

in HEAL NY funding has been earmarked to facilitate 

this transition. Changes were made to enhance 

clarity for providers, select required forms were updated, 

and program eligibility criteria expanded. This 

panel presentation will provide an overview, status 

update, and time for questions and answers and 

presents the outcome of the newly enacted LTCR 

changes. OLTC staff will also provide a summary 

and status update on two key initiatives involving 

development and implementation plans for a Uniform 

Assessment Tool and a demonstration project 

establishing Long Term Care Assessment Centers. 


9


10 

Presenters: 

William Koester, Director, Division of Long Term 

Care Resources (DLTCR), DOH 

Karen Ambros, Senior Health Program Analyst, 

DLTCR Policy Bureau, DOH 

Diana Abadie, Senior Health Policy Analyst, DLTCR 

Policy Bureau, DOH 

David Spaulding, Policy Analyst, DLTCR Policy 

Bureau, DOH 

Guy Warner, Director, Bureau of Licensure and 

Certification, DHCBS, DOH 

Moderator: 

Eric Weber, Senior Caseworker, Adult & Family 

Services, Saratoga County DSS 

Broadway 1 

Five Successful Staff-Led Initiatives 

(3:30 - 4:30 PM) 

Over the past two years, Monroe County DHS has 

worked to improve staff morale, which was at an all 

time low after several years of reorganizations. Our 

basic premise is that when staff like their jobs, they 

perform well and treat each other and our clients 

well. With initial help from a contracted leadership 

development program, Monroe has expanded the 

definition of “leadership” to include staff at all levels 

of the organization. There are currently five very successful 

and self-sustaining staff-managed initiatives 

in Monroe County that are helping us to do things 

better and more efficiently. 

Presenters: 

Nancy Forgue, Senior Financial Assistance 

Coordinator, Monroe County DHS 

Barbara Scott, Senior Examiner, Monroe County 

DHS 

Denise Read, Senior Examiner, Monroe County DHS 

Modrator: 

Lisa Baker, Director of Temporary and Disability 

Assistance, Steuben County DSS 

Travers 

SSA Automation of IAR 

(3:30 - 4:30 PM) 

Representatives from the Office of Temporary and 

Disability Assistance will provide instruction on navigating 

the new SSA Electronic Interim Assistance 

Reimbursement (eIAR) website. OTDA Temporary 

Assistance policy staff and Finance staff will also 

take part in this presentation by providing the audience 

with information on eIAR and how it relates to 

TA and finance policy. 

Presenters: 

Lucretia Ferry, Temporary Assistance Specialist 2, 

OTDA CEES 

Laurie Lane, Supervising Accountant, OTDA 

Finance 

Moderator: 

Ona Rushford, Director of Financial Assistance, 

Franklin County DSS 

Broadway 2 

Focus on Child Support Performance 

(Part 2 of 2) 

In the midst of an economic downturn and reports of 

historic out-of-wedlock birth rates, the child support 

program is presented with significant challenges to 

maintaining the program’s high level of performance 

for the 900,000 children and families served by the 

program. Through this interactive workshop participants 

will engage in a discussion of current performance, 

available data, innovative local practices, and 

opportunities to maximize resources to continue delivering 

effective program services. 

Presenters: 

Charles Ackley, Bureau Chief for Program 

Operations, Center for Child Well-Being, OTDA 

Lee Sapienza, Bureau Chief for Policy, Planning and 

Data Analysis, Center for Child Well-Being, OTDA 

Monique Rabideau, Bureau Chief for Training, 

Outreach and Special Projects, Center for Child Well- 

Being, OTDA 

Moderator: 

Gloria Rutkey, Director of Child Support, Columbia 

County DSS 

Saratoga 1 

Conference FUFF 

State and local fiscal administrators will discuss a 

range of fiscal issues relevant to social services 

districts. This is the annual Fiscal Roundtable with a 

fun, new name. 

Presenters: 

Virginia Lattanzio, Chief Accountant, Office of the 

Budget, Finance and Data Management, OTDA 

Dennis Lassi, Assistant Director of Finance, OCFS 

Moderator: 

Marc Natale, Director of Administrative Services, 

Monroe County DSS 

Alabama 

Addressing Secondary Trauma for 

Casework Staff 

Casework staff are faced everyday with difficult decisions 

– leave a child in the home or remove them 

being the toughest. When those decisions are secondguessed 

later when a child is injured, the caseworker 

suffers. Therapy for caseworkers is one approach 

that can be helpful.

Presenters: 

Melissa Maine, LCSW, Deputy Commissioner for 

Children and Family, Madison County DSS 

Jennifer Genovese, LCSW, Private Therapist 

Moderator: 

Thomas Kuryla, Deputy Commissioner, Seneca 

County DSS 

Broadway 3&4 

Margaret’s Amazing Caselaw Review (Part II) 

(3:30 - 5:10 PM) 


The latest and hottest caselaw in the child welfare 

area. Do not miss these two sessions or you will be 

out of the loop! Session I will cover Abuse, Neglect, 

Dispositions, and Permanency Hearings. Session II 

will cover Terminations of Parental Rights and 

Adoptions. 

Presenter: 


Moderator: 

Jonathan Wool, Social Services Attorney, Franklin 

County DSS 

5:00 PM - 6:00 PM Private 

Commissioners’ Reception 

6:00 PM - 7:00 PM Pavilion 

Networking Reception • Sponsored by Accenture 

7:00 PM 

Dinner on Your Own 

Tuesday ■ July 21 

7:00 AM - 8:00 AM Saratoga 1 

Commissioners’ Breakfast 

8:00 AM - 8:45 AM Saratoga 1 

Commissioners’ Business Meeting 



8:00 AM - 5:00 PM Lower Lobby 


9:00 AM - 5:00 PM Gallery/Lobby/Pavilion 

Exhibit Area Open 

9:00 - 10:30 AM 



Whitney 

Lessons from Strengthening Families 

Through Stronger Fathers Initiative 

In 2006, New York implemented the Strengthening 

Families Through Stronger Fathers Initiative, 

which includes two innovative approaches to help 

low-income noncustodial parents to work and pay 

their child support: pilot programs that provide intensive 

employment and supportive services to 

low-income noncustodial parents, and a first-inthe-nation 

refundable earned income tax credit for 

noncustodial parents with low earnings who pay 

the full amount of their child support obligation 

during the tax period. OTDA contracted with the 

Urban Institute to conduct a multiyear process and 

outcomes evaluation. 

Presenters: 

Kenneth Braswell, Director, Fatherhood Initiative, 

Center for Child Well-Being, OTDA 

Elaine Sorenson, Urban Institute 

Moderator: 

Martha Allers, Director, Child Support Enforcement, 


Broadway 2 

Enrollment and Systems Developments 

This is a joint Medicaid eligibility and systems workshop 

to update participants on current topics as well 

as systems issues. Workshop participants are invited 

to attend this focused session and bring various issues 

for discussion among fellow local colleagues 

and state DOH staff. 

Presenters: 

Beth Osthimer, Special Assistant, DOH OHIP 

Trish DuBois, Director, Eligibility Systems, Division 

of Systems, DOH OHIP 

Moderator: 

Allan Seitelman, Division Administrator, Medicaid 

Services, Suffolk County DSS 

Alabama 

What Does the Future Hold for Residential 

Care in NYS 

Recent downward shifts in the utilization of congregate 

care across New York State present unique challenges 

and opportunities for local districts and 

voluntary agency providers. This session will provide 

an overview of what factors are contributing to 

the shift in use of residential care; provide statewide 

Monday ■ July 20 – Tuesday ■ July 21 

11


12 

and regional data highlighting these shifts; promote 

discussion among local district participants regarding 

bed planning and transformational opportunities; 

provide an overview of the current rate-setting 

model for congregate care; and promote discussion 

in further defining OCFS’s role in bed planning and 

data sharing. 

Presenters: 

Sheila Poole, Associate Commissioner, Child 

Welfare and Community Services, OCFS 

William McLaughlin, Assistant Commissioner, 

Strategic Planning and Policy Development, OCFS 

Moderator: 

Colette Poulin, Commissioner, Albany County CYF 

Broadway 1 

Cost Allocation Process & CAMS 

OTDA will be replacing the Schedule D-17 with a 

new, improved process. The proposed process includes 

a new claiming package (RF-17) for all of the 

special funding projects. A separate claiming package 

(RF-8A) to support the HEAP program claiming 

is also under development. Part of the session will 

include a discussion with local districts on what they 

would like to see included, so bring your ideas. Additional 

subjects will include a discussion about the 

Employment Program Claiming Tool and other cost 

allocation issues/updates. The session will include a 

CAMS update with an explanation of prioritization. 

Presenters: 

Brendan Miller, Sr. Administrative Analyst, OTDA 

Douglas Thompson, Associate Accountant, OTDA 

John Siniapkin, Supervising Accountant, OTDA 

Moderator: 

Rochelle Gray, Finance Manager, Ontario County 

DSS 

Travers 

Helping New Applicants Connect with 

Supports and Benefits 

The current economic downturn has resulted in 

many new individuals and families in need of support 

and services. Many of these people are not eligible 

for recurring cash assistance but are still in need 

of support. New York has made significant strides to 

help connect individuals and families to the array of 

available work supports including streamlining eligibility, 

implementation and expansion of myBenefits, 

availability of new tools and outreach materials, and 

expanded outreach. This workshop will showcase 

local districts’ efforts to address the needs of this 

new population by more efficiently connecting them 

to the array of supports and benefits, thereby better 

serving families and reducing both traffic into the 

district offices and workload of already overwhelmed 

workers. The workshop will also provide 

an update on available tools to help districts connect 

families to supports. 

Presenters: 

Pam Gatto, Director of Eligibility, Niagara County DSS 

Barbara Herzog, TOP Coordinator, Sullivan County 

DSS 

Roberto Rodriguez, Commissioner, Ulster County 

DSS 

Moderator: 

Dawn Oliver, Director of Temporary Financial Services, 

Schenectady County DSS 

Broadway 3&4 

Article 6 or Article 10 Custody Creative 

Placements in Child Welfare Cases 

(9:00 - 10:40 AM) 


This session will review the newly adopted provisions 

of Article 10 of the Family Court Act that incorporate 

Article 6 custody as a dispositional 

alternative. Consider ways to draft a disposition that 

protects the child in the future, when there is a suitable 

person to provide care for the child. Compare 

Article 10 custody (placement under supervision) 

and Article 6 custody (no Social Services custody) at 

the various stages of a proceeding. Discuss evaluations 

of proposed custodians and warnings relative 

to supervision. We will discuss the cases that lend 

themselves to Article 6 custody and how to “load” a 

custody order to protect the child. Also reviewed 

will be various means of enforcing those protective 

provisions in a custody order. 

Presenters: 

Leslie J. Haggstrom, Esq., Assistant County 

Attorney, Allegany County Attorney’s Office 

Kevin Burke, Esq., 1st Deputy County Attorney, 

Schenectady County 

Barbara Widrig, Esq., Deputy County Attorney, 

Chautauqua County 

Moderator: 

Kevin Caraccioli, Attorney, Caraccioli & Associates, 

for Oswego County DSS 

10:30 AM Gallery/Pavilion 

Coffee Break • Sponsored by Deloitte

10:45 AM - 12:15 PM 



Broadway 2 

Introducing the Statewide Enrollment 

Center 

The Health Department will be issuing a contract for 

a statewide enrollment center, which will include a 

single phone and mail-in renewal system and a tollfree 

call center for information on Medicaid. Learn 

how this center is intended to help process a growing 

volume of applications and to increase retention 

rates. Hear how the State plans to further expand enrollment 

through technological innovations. Find out 

what the state/local workgroup has been up to. 

Presenters: 

Beth Osthimer, Special Assistant, Division of 

Coverage and Enrollment, DOH OHIP 

Trish DuBois, Director, Eligibility Systems, Division 

of Systems, DOH OHIP 

Frances V. Lanigan, Commissioner, Oswego County 

DSS 

Kira Pospesel, Commissioner, Greene County DSS 

Moderator: 

Jay LePage, Commissioner, Clinton County DSS 

Broadway 1 

Moving Forward with BICS 

Representatives of OCFS and OTDA will discuss the 

current status of the system and upcoming changes 

that are planned. Local districts are invited to give 

feedback on problems and suggest changes or improvements. 

System staff will be on hand to field the 

suggestions and advise on the feasibility/magnitude 

of implementing the recommendations. 

Presenters: 

Dennis Lassi, Assistant Director of Finance, OCFS 

Steve Waruch, Director, Budgets, Notices and 

Payments, OTDA 

Laurie Lane, Supervising Accountant, OTDA 

Moderator: 

Anne Solar, Deputy Commissioner, Fulton County DSS 

Whitney 

Teen Depression & Anxiety 

Dr. Christopher-Sisk’s workshop will focus on teen 

depression and anxiety. Many teens view cutting as 

the “cool thing” to do, but it is actually a symptom of 

severe emotional pain. Cutting is an indicator the teen 

may be experiencing depression, anxiety, or trauma. 

The teen’s behavior escalates to cutting after they’ve 

harmed themselves in other ways – like punching 

lockers, hitting walls, or banging their heads on something. 

Dr. Christopher-Sisk will discuss the need for 

treatment for these teens as well as the impact on 

caregivers. Information will be provided on how to 

find treatment for teens who are depressed. 

Presenter: 

Erin Christopher-Sisk, Ph.D., ECS Psychological 

Services 

Moderator: 

Susan Iona, Staff Development Coordinator, 

Schenectady County DSS 

Highrock 

Revising DV Regulations 

Beginning in July, 2008, the NYS OCFS, OTDA, and 

OPDV convened a working group of local social 

service district and DV service providers from 

around the state to assess the regulatory 

requirements for domestic violence residential and 

non residential programs for victims of domestic 

violence. The regulations were initially implemented 

in 1989, and therefore, sections have become obsolete 

or have not kept pace with the changing client 

population and environment. The purpose of the 

workgroup is to make collective recommendations 

for regulatory revisions. The three state agencies are 

inviting your input to ensure that any recommended 

changes are responsive to the needs of localities. 

Presenters: 

Kirk Maurer, Associate Commissioner, Office of 

Protective and Community Services, OCFS 

Amy Barasch, Executive Director, OPDV 

Lisa Gordon, Bureau Director, Bureau of Program 

and Community Development, OCFS 

Jara Traina, House Counsel, OCFS 

Tom Homovich, Bureau Chief, Temporary 

Assistance Bureau, OTDA 

Moderator: 

David Jolly, Commissioner, Orange County DSS 

Saratoga 1 

CONNECTIONS Transformation Project 

This will be an update on the CONNECTIONS 

transformation. We will engage stake-holders in 

conversation as to what their needs are and what 

changes are being made. This will be an opportunity 

for OCFS experts to facilitate conversations at 

various café tables using a scribe to document and 

analyze collected data. 

Presenters: 

William E. Travis, Jr., Deputy Commissioner, 

Information Technology, OCFS 

Sheila Poole, Associate Commissioner, Division of 

Child Welfare & Community Services, OCFS 


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Jonathan Birtwistle, Director of CONNECTIONS 

Application, OCFS 

Moderator: 

Martha Hart, Director of Services, Ontario County DSS 

Travers 

Local Approaches to Increasing Access to 

SSI 

In September 2008, Monroe and Albany Counties 

participated in a SOAR (SSI/SSDI Outreach, Access, 

and Recovery) Forum for larger upstate districts. 

This workshop will review the action plans developed 

at the forum and the successes and challenges 

faced in implementing those action plans over the 

past 10 months, from securing community partnerships 

to preparing and presenting training sessions. 

The counties will outline how the SOAR initiative 

has been integrated into their day-to-day operations 

and what systems have been developed or modified 

to support the initiative. This will be a good opportunity 

for all districts, large and small, to share ideas 

on assisting the homeless through the SSI application 

process. 

Presenters: 

Nancy Forgue, Senior Financial Assistance 

Coordinator, Monroe County DHS 

Suzanne Putnam, Senior Examiner, Monroe County 

DHS 

Linda Doyle, Case Supervisor A, Commissioner’s 

Office, Albany County DSS 

Alice Geel, Assistant Director, Temporary 

Assistance Division, Albany County DSS 

Moderator: 

Laura Cerow, LCSW-R, Commissioner, Jefferson 

County DSS 

Broadway 3&4 

Ethics in Negotiating Conditional 

Surrenders 

(10:50 AM - 12:30 PM) 


This session will focus on ethical legal practices for 

attorneys to follow in negotiating conditional surrenders. 

Suggestions for reasonable terms and good 

practice will be presented. 

Presenters: 

Gene D. Skarin, Attorney at Law, CDHS 


Moderator: 

Sarah Fitzpatrick, Attorney, Legal Affairs, Chenango 

County DSS 

12:15 PM - 1:15 PM Saratoga 2&3 

Lunch 

1:30 - 3:00 PM 



Broadway 1 

Managing an Increasing Medicaid 

Caseload 

(1:30 - 2:30 PM) 

This local district utilizes a holistic approach to managing 

their ever increasing Medicaid caseload. Staff 

have begun to accept the need to work as a group, 

crossing team boundaries to process eligibilities and 

renewals. Staff are empowered at all levels to propose 

initiatives and provide expertise. “It takes a village 

to manage a Medicaid case”; as Medicaid 

increases in complexity, having the big picture while 

keeping track of the details is a joint effort. There is 

no single solution to staff shortages; this district continues 

to take every opportunity to explore different 

approaches. 

Presenters: 

Pat Schichler, Financial Assistance Coordinator, 

Medicaid, Monroe County DHS 

Jane Fencur, Supervising Examiner, Monroe County 

DHS 

Moderator: 

Karen Dodd, Chief Social Welfare Examiner, 

Medical Assistance, Orange County DSS 

Highrock 

Local DSS Fiscal Policy Dialogue 

Fiscal administrators and fiscally-minded commissioners 

and program staff will come together to discuss 

information presented throughout the 

conference and its impact on social services. This 

forum will provide participants with an opportunity 

to share best practices and to discuss what other districts 

have done to put themselves in a better financial 

position. Open to LDSS staff only. 

Facilitators: 

Robert Franklin, Deputy Commissioner, Monroe 

County DSS 

Peter Simon, Director of Administrative Services, 


Alabama 

Local District Experience in Implementing 

Family Assessment Response (FAR) 

By early 2009, six local social service districts implemented 

Family Assessment Response (FAR), which 

allows for a non-investigatory approach with certain 

types of child protective services reports. These six 

districts are the first to implement this alternative response, 

with a number of additional districts expected 

to join in 2009.

At the NYPWA conference in January, representatives 

from several of the pioneer districts shared 

their journey leading up to the initial stages of implementation. 

Now, local district representatives are 

coming to share their experience with the approach 

post-implementation and the model’s impact on 

their work with families. 

Presenters: 

Sheila Poole, Associate Commissioner, Child 

Welfare and Community Services, OCFS 

Christine Larkin, Assistant Director of Children’s 

Services, Onondaga County 

Jennifer Browne, Supervisor, Youth and Family 

Services Unit, Tompkins County DSS 

Faith Aprilante, Family Assessment Response 

Coordinator, Orange County DSS 

Gary Winn, Child Welfare Manager, Westchester 

County DSS 

Moderator: 

Kathleen McGoldrick, Director of Social Services, 

Cattaraugus County DSS 

Broadway 2 

Customer Services in the Public Sector 

The workshop will provide direct teaching of the 

core competencies of Quality Customer Service in 

the Public Sector: reliability, assurance, tangibles, 

empathy, and responsiveness. The workshop will 

stress the commitment of local districts to provide 

quality social and economic services to all customers 

in a timely, humane, and financially responsible 

manner through a team of knowledgeable, welltrained 

professionals in collaboration with community 

partners. Good customer service in these times 

includes being able to offer solid information on 

community-based organizations to help people who 

may not be eligible for any assistance due to the unemployment 

benefits they are receiving. 

Presenter: 

Denise Schaller, Schaller Solutions 

Moderator: 

Barb Askew, Staff Development Coordinator, 

Ontario County DSS 

Whitney 

Increasing Efficiency in Child Care 

The Division of Child Care Services has initiated several 

projects to improve the efficiency and cost-effectiveness 

of child care services, tackling the topic from 

several vantage points. Janice Molnar and a panel of 

state and regional representatives will describe two 

initiatives for the prevention and detection of child 

care subsidy fraud and a new interactive mapping application 

that will facilitate a local community’s emergency 

preparedness response in the event of a disaster. 

Presenters: 

Janice Molnar, PhD, Deputy Commissioner, 

Division of Child Care Services, OCFS 

George Ciezkowski, Subsidy Unit Manager, 

Division of Child Care Services, OCFS 

Eileen Mahoney, Subsidy Unit, Division of Child 

Care Services, OCFS 

William E. Travis, Jr., Deputy Commissioner, 

Information Technology, OCFS 

Bob Stoczynski, Regional Manager, Buffalo Regional 

Office, DCCS, OCFS 

Moderator: 

Inez DeGroat, Deputy Commissioner of Financial 

Programs, Madison County DSS 

Travers 

Processing Food Stamp Applications with 

myWorkspace 

The number of food stamp applications has been 

steadily rising, and many local district case loads are 

at all-time highs. This workshop will feature local 

districts that are piloting the new myWorkspace system 

to automate and streamline eligibility determinations 

for electronic and paper food stamp 

applications. How does the new system fit with existing 

local district practices, and what are the implications 

for potential changes and improvements to 

the eligibility determination process The workshop 

will also discuss training and implementation plans 

for myWorkspace and look at how the system will 

evolve to handle additional programs, such as HEAP 

and TA, as well as additional functions, such as recertification 

and undercare. 

Presenters: 

Carolyn Karins, Director, CEES Systems Bureau, OTDA 

Laura Ziegler, Bureau Chief, Operational Services, 

OTDA 

Nelson (Bud) Edwards, Temporary Assistance 

Specialist, OTDA 

Martha Babcock, Director of Assistance Programs, 

Oswego County DSS 

Moderator: 

Constance Shelmidine, Director of Financial Assistance 

Programs, Jefferson County DSS 

Broadway 3&4 

Child Support Legislative & Policy Update 


OTDA legal staff will discuss the recent policy and 

program initiatives in establishing, modifying, and 

enforcing child support orders, including the 

changes in the income and property execution 

process. Recent significant developments in case law 

will also be discussed. 


15


16 

Presenters: 

Eileen M. Stack, Bureau Chief, Bureau of Child 

Support, Office of Legal Affairs, OTDA 

Brian S. Wootan, Associate Counsel, Bureau of Child 


Susanne H. Dolin, Senior Attorney, Bureau of Child 


Moderator: 

Howard Schultz, Esq., Deputy County Attorney, 

Broome County 

3:00 PM Gallery/Pavilion 


Affiliated Computer Services, Inc. 

3:30 PM - 5:00 PM Highrock 

Fiscal Committee Meeting 

Chaired by Peter Simon, Director of Administrative 

Services, Dutchess County DSS & Tom Herden, Director 

of Administrative Services 

3:30 - 5:00 PM 



Travers 

On the Road Again 

(3:30 - 4:30 PM) 

The Functional Roadmap (FRM) project is “On the 

Road Again.” As a collaborative effort among 

OTDA, OCFS, DOH, and local DSS agencies, the 

FRM Project will update the business and information 

requirements needed to provide a single 

statewide integrated view of client information. The 

modernization goal is to support cost efficient and 

outcome focused service delivery to our customers. 

An overview of what has been accomplished and 

next steps once the contractor begins will be presented 

from a local DSS perspective. The focus will 

be on the major tasks, milestones, and local district 

input needed to complete the FRM deliverables. 

These deliverables include the validation of existing 

(“As Is”) business models; creation of the future (“To 

Be”) requirements and business process models; and 

the gap between the “As Is” and the “To Be.” It is estimated 

that the contractor will start in October 2009. 

Presenters: 

Dana Rosenstreich, Functional Roadmap Project 

Director, OTDA 

Laura Ziegler, Business Project Manager, OTDA 

Moderator: 

Valerie Nitti, Director of Employment and Transitional 

Supports, Tioga County DSS 

Broadway 1 

Joint Ventures to Serve School-Age 

Children 

(3:30 - 4:30 PM) 

Learn how DSS can enjoy improved outreach and 

inter-agency collaboration by establishing partnerships 

with school district homeless liaisons. With the 

upsurge among the “newly poor” more and more 

schools are turning to their homeless liaisons to identify 

highly mobile students. LDSSs can benefit from 

liaison outreach efforts as well as school food and 

transportation programs. 

Presenters: 

Jared Stein, Associate Director, NYS-TEACHS 

Jan Ward, Program Manager, Temporary Assistance, 

OTDA 

Moderator: 

Lynn Tubbs, Deputy Commissioner, Albany County 

CYF 

Whitney 

Strategies for Meeting Work Requirements 

(3:30 - 4:30 PM) 

The Erie County Department of Social Services has 

developed a program which combines work experience 

with educational/job skills training. The TANF 

Achieve Program offers a strong case management 

approach by providing onsite DSS workers to monitor 

for full compliance. This program has been instrumental 

in Erie achieving an average 40% 

participation rate. Other districts are invited to 

share their strategies and efforts to improve entry 

into employment. 

Presenter: 

Frank DeCarlo, Director of Employment, Erie 

County DSS 

Moderator: 

Lydia Mowry, Director of Program Integrity, Orange 

County DSS 

Broadway 2 

Addressing the Uptake in Security Issues 

A comprehensive seminar which addresses the issue 

of workplace violence which is behavioral based and 

discusses the links in the chain of violence: threats, 

domestic violence, peer abuse etc., and ways to recognize 

the signs leading up to an incident of violence 

that may aid in preventing or at least mitigating an 

incident of violence. Overall agency safety planning, 

including where to start and what issues to focus on, 

will be discussed. A safety plan protocol will be 

shared. This workshop is relevant to recent events 

such as the Binghamton Civic Association incident.

Presenter: 

Sandy King, Practical Consultants 

Moderator: 

Stephanie Clarke, Director of Staff and Organizational 

Development, Clinton County DSS 

Alabama 

Connecting Preventive Contracts to CFSR 

Outcomes 

Learn how a strategic thinking model can help local 

districts improve Children and Family Services 

Review (CFSR) outcomes through planning, 

implementing, monitoring, and evaluating 

preventive service contracts. This workshop will use 

real data from the CFSR to demonstrate how to 

develop a program improvement plan that includes 

a strategy to contract for preventive services. 

Workshop participants will help develop a sample 

logic model. 

Presenters: 

Mary Ellen Ange, Children and Family Specialist 2, 

OCFS 

John Thompson, Training Program Coordinator, 

Professional Development Program 

Claire Strohmeyer, CFSR Coordinator, OCFS 

Renee Hallock, CFSR Director, OCFS 

Moderator: 

Kathleen Buchiere, Director of Services, Oswego 

County DSS 

Broadway 3&4 

Establishing and Enforcing Medical 

Support Obligations 


New federal regulations have altered the landscape 

of establishing medical support obligations. The 

OTDA Office of Legal Affairs will discuss the numerical 

reasonableness standard, the “cash medical support” 

requirements, and the interaction between the 

new regulations and existing law. The panel will also 

discuss enforcement of medical support orders. 

Presenters: 







Moderator: 

Amy Seidenstock, Esq., Counsel to the 

Commissioner, Greene County DSS 

6:00 PM - 7:00 PM Foyer/Pavilion 

Reception 

7:00 PM - 9:00 PM Saratoga Ballroom 

Annual Banquet 

Wednesday ■ July 22 



8:00 AM - 10:30 AM Lower Lobby 


9:00 AM Lower Lobby 

Coffee Break • Sponsored by EDS, an HP Company 

9:30 AM - 11:30 AM Alabama/Travers 

State and Local Commissioners’ Dialogue 

Commissioners of OTDA, OCFS, and DOH, and 

their executive deputies, are invited to discuss current 

issues facing social services with local DSS commissioners. 

Chaired by Frances V. Lanigan, NYPWA 

President. 



9:30 AM - 11:00 AM Broadway 3&4 

Legal Committee Meeting 

Chaired by Howard Schultz, Deputy County Attorney, 

Broome County 


Fiscal Administrators' Association Meeting 


Services, Dutchess County DSS 

12:00 PM 

Conference Adjourns 

Tuesday ■ July 21 – Wednesday ■ July 22 

17

Presenter: 

Sandy King, Practical Consultants 

Moderator: 

Stephanie Clarke, Director of Staff and Organizational 

Development, Clinton County DSS 

Alabama 

Connecting Preventive Contracts to CFSR 

Outcomes 

Learn how a strategic thinking model can help local 

districts improve Children and Family Services 

Review (CFSR) outcomes through planning, 

implementing, monitoring, and evaluating 

preventive service contracts. This workshop will use 

real data from the CFSR to demonstrate how to 

develop a program improvement plan that includes 

a strategy to contract for preventive services. 

Workshop participants will help develop a sample 

logic model. 

Presenters: 

Mary Ellen Ange, Children and Family Specialist 2, 

OCFS 

John Thompson, Training Program Coordinator, 

Professional Development Program 

Claire Strohmeyer, CFSR Coordinator, OCFS 

Renee Hallock, CFSR Director, OCFS 

Moderator: 

Kathleen Buchiere, Director of Services, Oswego 

County DSS 

Broadway 3&4 

Establishing and Enforcing Medical 

Support Obligations 


New federal regulations have altered the landscape 

of establishing medical support obligations. The 

OTDA Office of Legal Affairs will discuss the numerical 

reasonableness standard, the “cash medical support” 

requirements, and the interaction between the 

new regulations and existing law. The panel will also 

discuss enforcement of medical support orders. 

Presenters: 







Moderator: 

Amy Seidenstock, Esq., Counsel to the 

Commissioner, Greene County DSS 

6:00 PM - 7:00 PM Foyer/Pavilion 

Reception 

7:00 PM - 9:00 PM Saratoga Ballroom 

Annual Banquet 

Wednesday ■ July 22 



8:00 AM - 10:30 AM Lower Lobby 


9:00 AM Lower Lobby 

Coffee Break • Sponsored by EDS, an HP Company 

9:30 AM - 11:30 AM Alabama/Travers 

State and Local Commissioners’ Dialogue 

Commissioners of OTDA, OCFS, and DOH, and 

their executive deputies, are invited to discuss current 

issues facing social services with local DSS commissioners. 

Chaired by Frances V. Lanigan, NYPWA 

President. 



9:30 AM - 11:00 AM Broadway 3&4 

Legal Committee Meeting 

Chaired by Howard Schultz, Deputy County Attorney, 

Broome County 


Fiscal Administrators' Association Meeting 


Services, Dutchess County DSS 

12:00 PM 

Conference Adjourns 

Tuesday ■ July 21 – Wednesday ■ July 22 

17

Transcending Boundaries. 

Greater access to services that improve quality of life is 

a top priority. Leaders across health and human services 

organizations continue to seek new, cost effective 

strategies and technical solutions to support their 

objective: Doing more with less. 

The challenges faced in achieving this goal require 

innovative solutions. By enhancing delivery, integrating 

services and employing technologies, decision-makers 

can overcome these barriers and implement tactical plans. 

Deloitte works with leaders across health and human 

services to develop solutions for delivering the truest 

measure of success: Value for those they serve. 

www.deloitte.com/us 

About Deloitte 

Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, and its network of member firms, each of which 

is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal 

structure of Deloitte Touche Tohmatsu and its member firms. 

Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. 

Member of Deloitte Touche Tohmatsu 

Copyright © 2008 Deloitte Development LLC. All rights reserved.

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Gallery 

Lower Lobby 

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Accenture 

Gold Sponsor – 

– Networking Reception • Monday, July 20, 6:00 PM 

111 Washington Avenue 


Maryann Jablonowski 

917-452-5205 

m.l.jablonowski@accenture.com 

www.accenture.com 

Accenture is a global management consulting, technology 

services and outsourcing company. Combining unparalleled 

experience, comprehensive capabilities across 

all industries and business functions, and extensive research 

on the world’s most successful companies, Accenture 

collaborates with clients to help them become 

high-performance businesses and governments. With 

approximately 177,000 people serving clients in more 

than 120 countries, the company generated net revenues 

of US$23.39 billion for the fiscal year ended Aug. 31, 

2008. Its home page is www.accenture.com. 

Affiliated Computer Services, Inc. 

Booth Number: 26 


– Coffee Break • Tuesday, July 21, 3:00 PM 

www.acs-inc.com 

ACS specializes in information technology and business 

process outsourcing solutions for state and local human 

services agencies, offering an array of solutions designed 

to streamline and enhance the delivery of services 

in several key areas. We combine subject matter 

expertise with best-in-industry systems solutions to efficiently 

and effectively serve our clients. 

Our child support service offerings include payment 

processing, disbursement solutions, financial institution 

data matching, new hire reporting, document imaging, 

case management, and medical support enforcement. 

Our electronic payment services include payment programs 

for food stamps, TANF, unemployment insurance, 

WIC, and child support. In child care arena, we 

offer an electronic card-based system that combats fraud 

while streamlining documentation and payments to 

providers. In addition, we have IT Solutions, we have 

streamlined the eligibility determination process with 

an integrated approach, are a leading provider of government 

records management services, and help courts 

and fire departments around the world become more efficient. 

Our healthcare solutions improve government program 

efficiency and enhance service to providers and individuals, 

such as sophisticated Medicaid Management Information 

Systems, enrollment broker services, and 

pharmacy benefits management. 

Berkshire Farm Center & Services for Youth 


13640 Route 22 

Canaan, NY 12029 

Jim Dennis 

Vice President of Community Programs 

Albany office: 518-435-0706 

jdennis@berkshirefarm.org 

www.berkshirefarm.org 

Since 1886, Berkshire Farm Center and Services for 

Youth has been making a difference in the lives of children 

and families by developing innovative strength 

based, child centered programs and services. Our mission 

is to strengthen children and families so they can 

live safely, independently and productively within their 

home communities. 

Berkshire operates a residential treatment center with a 

substance abuse treatment program licensed by the NYS 

Office of Alcoholism & Substance Abuse Services 

(OASAS), five group homes, statewide therapeutic and 

treatment foster care, school and home based prevention 

services as well as secure and non-secure detention 

programs. Berkshire Farm is the only statewide organization 

that provides every level of service in the continuum 

of care. 

Berkshire is a member of CWLA and the Alliance for 

Children and Families and is fully accredited by the 

Council on Accreditation of Services for Families and 

Children. 




– Coffee Break • Monday, July 20, 3:00 PM 

– Commissioners’ Coffee Break • Wednesday, July 22 

12 Corporate Woods Blvd. 


Claire L. Bradt 

518-514-3744 

claire.bradt@cgi.com 

www.cgi.com 

At CGI, satisfying our clients is our business. For over 

30 years, we have operated upon the principles of sharing 

in our clients’ challenges and delivering quality 

services to solve them. As a leading IT and Business 

Process Services provider, CGI employs over 26,000 

business and technical professionals operating in 100+ 

offices worldwide. In the Health and Human Services 

arena, through proven, innovative technology solutions 

and in-depth program experience, CGI is a partner of 

choice in helping agencies to improve service outcomes 

and to achieve practice goals that make a difference in 

the lives of children and families. Serving departments 

of Health, Mental Health, Labor, Welfare, Child Support 

and Child Welfare, CGI has the relevant experience and 

expertise to deliver results. One example, amongst 

many, of the value we deliver for our HHS clients, is the 

Exhibitors & Sponsors 

21


22 

CGI SACWIS solution, which is broadly known and recognized 

for its comprehensive support of the case lifecycle, 

use of mobile options to support caseworkers in the 

field, and our advanced technological platform and implementation 

services that minimize disruption to the 

mission critical work of child welfare agencies. Stop at 

our booth and ask for a demonstration of “My Top 

Drawer” our new innovative solution developed to assist 

youth as they make the transition from foster care to 

independent adulthood. 

Children’s Treatment Solutions 


6640 Carothers Parkway - Suite 500 

Franklin, TN 37067 

Rick Mancini, M.Ed 

508-677-6977 

24-hour secure fax: 866-775-4208 

Rick.mancini@psysolutions.com 

www.childrenstreatementsolutions.com 

CTS is a referral assistance service designed to aid in the 

location and selection of appropriate treatment solutions 

for vulnerable children and adolescents. With a simple 

call to our Referral Coordination Center, you gain access 

to a diverse assortment of solutions for children 

and adolescents. 

CTS provides support to referral sources through the 

use of our Resource Coordinator. This liaison is designated 

to you, to help meet any needs you may have 

while seeking appropriate care solutions. Additionally, 

your Resource Coordinator will remain involved 

throughout the entire process, even after placement has 

been secured. 

You are certain to find the ideal option for your child, 

with access to treatment for such specialized mental 

health needs as, but not limited to: 

Acute/Residential: • Autism • Conduct disorders • 

Dual Diagnosis • Eating disorders • Fetal Alcohol Syndrome 

• Medically fragile • Mild to Severe Mental Retardation 

• Neurological disorders • Sexually 

abusive/reactive • Substance Abuse • Traumatic Brain 

Injury 

Continuum Systems 


2401 Burnet Avenue 

Syracuse, NY 13206 

Mark A. Antonacci 

800-933-0180 x704 

mantonacci@continuumsys.com 

www.continuumsys.com 

Continuum Systems provides software solutions specifically 

developed for Departments of Social Services. 

Continuum is a Diamond and Gold level authorized integrator 

of the OnBase Enterprise Document Management 

System and the exclusive NYS integrator of the 

Compass Suite of social services solutions. Through our 

industry expertise and relationships, Continuum provides 

departments of social services with the most 

unique, comprehensive and powerful electronic case 

management and electronic appointment management 

solutions available. 

Through seamless integrations with SWMS, SOS and/or 

I/EDR, Continuum provides fast, accurate and secure 

indexing, access and processing of your case file documents. 

Our Compass Suite allows departments of social 

services to enhance the functionality of virtually any 

EDMS/imaging solution, by dramatically reducing document 

capture/processing costs. Please visit our booth 

30 for more information. 

Controltec 


Kevin E. Smith, Senior Sales Consultant 

800-991-6120 x344 

www.controltec.com 

Controltec has been developing and supporting innovative 

software solutions for state and local governments, 

subsidized childcare agencies, childcare providers and 

school districts nationwide since 1997. In New York, 

KinderTrack helps county social service agencies manage 

their day care programs more efficiently. KinderAttend 

allows providers to submit attendance over the 

internet saving counties money that would otherwise be 

spent on printing and postage. 

Coordinated Transportation Solutions, Inc. 


200 Main Street 

Ansonia, CT 06401 

David White, President 

203-736-8810 

dwhite@ctstransit.com 

www.ctstransit.com 

Coordinated Transportation Solutions, Inc. (CTS) is a notfor-profit 

organization, and a nationally recognized 

leader in the provision of mobility management/transit 

brokerage and consulting services. Our valued customers 

include the health care industry, State and Local Department’s 

of social services, education and transportation, 

not-for-profit agencies and for-profit companies. 

Our goal is to facilitate partnerships and the coordination 

of transportation services to maximize the transportation 

options available to our clients and their 

consumers at the least possible cost. 

For more information please call CTS at 203.736.8810 or 

visit us at www.ctstransit.com. 

CSC 



– Opening Luncheon •Monday, July 20, 12:30 PM 

3160 Fairview Park Drive 

Falls Church, VA 22042

Christie Harris, Director, Business Development 

Cell: 571-230-0877 

charris40@csc.com 

www.csc.com/government 

CSC is a tier one information technology (IT) services 

company with extensive expertise across the entire 

health industry. CSC provides technology-enabled business 

solutions and services that meet mission-critical requirements. 

CSC’s ideas and solutions are improving 

the quality of healthcare with better information – saving 

lives and money. 

From optimizing claims processing for state Medicaid 

systems and developing vaccines to operating disease 

surveillance systems and building the prototype for the 

NHIN, CSC is making better healthcare a reality. 

Cúram Software, Inc. 


13800 Coppermine Drive, Suite 410 

Herndon, VA 20171 

703-738-9800 

Fax: 703-738-9888 

info@curamsoftware.com 

www.curamsoftware.com 

Cúram Software is the leading provider of Social Enterprise 

Management (SEM) software solutions, delivering 

best-in-class applications for social enterprises globally. 

Cúram Software provides solutions designed specifically 

for the unique and complex business processes inherent 

within social enterprises, including human 

services organizations that deal with TANF, Food 

Stamps, Medicaid, Child Welfare, Child Support, Child 

Care, and Youth Services. The Cúram Business Application 

Suite is a commercial off-the-shelf (COTS) solution 

designed to support human services agencies in the 

ongoing transformation to outcomes-focused organization, 

enabling a new generation of best practices and 

case methodologies in human services. Cúram Software 

is headquartered in Dublin, Ireland with offices 

throughout North America, Europe, Australia, and 

India. For more information, visit www.curamsoftware.com. 

Deloitte 



– Coffee Break • Tuesday, July 21, 10:30 AM 

Frank Pisciotta 

Lead Consulting Principal, State of New York 

518-472-4990 

fpisciotta@deloitte.com 

www.deloitte.com/us/state 

Deloitte is home to over 5,000 New York-based professionals 

and six offices in the State. We are proud of our 

successful track record with the State of New York providing 

consulting, audit, tax, and financial advisory 

services. 

We are recognized as a national leader in providing services 

to health and human services agencies throughout 

the United States including solutions in eligibility & 

service integration, child welfare, child support enforcement, 

child care, adult services, Medicaid/MMIS, and 

public health. We have built the highest number of federally- 

approved child welfare systems to date. Our practitioners 

apply best practices in technology integration, 

strategy and operations, technology adoptions and enterprise 

application services to generate results. When 

your public sector challenges require an integrated, comprehensive 

approach, we invite you to call on Deloitte. 

EDS, an HP Company 



– Coffee Break • Wednesday, July 22, 9:00 AM 

Pat King 

770-795-1596 

pat.king@eds.com 

www.eds.com 

EDS, an HP company, is a leading global technology 

services provider delivering business solutions to its 

clients. As a business unit of HP’s Technology Solutions 

Group, EDS delivers one of the industry’s broadest portfolios 

of information technology, applications and business 

process outsourcing services to clients across the 

globe. EDS helps health and human services utilize information 

and people and processes to make better decisions, 

improve the quality of services, reduce costs and 

streamline processes. EDS performs 2.4 billion healthcare 

transactions annually, including 1 billion in healthcare 

claims. Additionally, EDS is the largest provider of 

Medicaid claims processing in the United States. Learn 

more at www.eds.com. 

Hillcrest Educational Centers 


P.O. Box 4699 

Pittsfield, MA 01202 

Darryl Veneable 

413-499-7924 

cell: 413-281-4211 

fax: 413-442-4677 

dveneable@hillcresteductionalcenters.org 

www.hillcrestec.org 

Hillcrest Educational Centers, Inc., a JCAHO accredited 

non-profit agency, provides comprehensive therapeutic 

and educational services to meet the needs of hard-toplace 

youth ages 9-20 (girls 9-16.5 & boys 10-18 at intake) 

with severe behavioral disorders and complex 

psychiatric disabilities. These may include, but are not 

limited to, fire setting or sexually abusive behaviors, 

emotional disabilities, self-injurious and aggressive behaviors, 

and PDD diagnoses. Additionally, our Intensive 

Treatment Unit provides assessment and diagnostic 

services, as well as crisis stabilization, with a 1:1 staffing 

ratio in a hospital diversion-type setting. Our four cam- 


23


24 

puses are located in the beautiful Berkshires, allowing 

each student an opportunity to take advantage of the 

natural and cultural opportunities available in the area, 

and each specializes in servicing children whose ages, 

genders and program behaviors differ. 

Hudson Center for Health Equity & Quality 

(Hcheq) 

Booth Numbers: 5&6 

303 South Broadway, Suite 321 

Tarrytown, NY 10591-5455 

Sherri Ehrlich 

914-372-2101 

sherri.ehrlich@hcheq.org 

www.hcheq.org 

www.enrollny.org 

The Hudson Center for Health Equity & Quality 

(Hcheq) is an independent not-for-profit organization 

that promotes the delivery of high quality health care 

for all people. Hcheq advocates for universal health care 

and other policies to broaden health care access, and develops 

information technologies that streamline the enrollment 

process for public health insurance. The 

Facilitated Enrollment Electronic Application (FEEA) 

revolutionizes the way Access NY Health Care forms 

are processed. By using an automated e-application 

process that is simpler, quicker and more efficient, enrollers 

focus on getting families the health care they 

need. The improvement to the enrollment and recertification 

process provides substantial administrative cost 

savings to agencies, County and State government. 

FEEA streamlines the Medicaid managed care application 

enrollment process for any Facilitated Enrollment 

agency, including lead agencies, health plans, and community 

based organizations. It expedites the transfer of 

these applications to local social service agencies and 

the State. Hcheq, via the use of FEEA, is a certified submitter 

to HRA’s Eligibility Data and Image Transfer System 

(EDITS). This system automates the electronic 

transfer of data and images and eligibility determinations. 

Hcheq also developed EnrollNY.org, an electronic, 

web-based pre-application tool for public health 

benefit programs. The web based tool offers all individuals 

in New York seeking free or low cost health insurance 

the ability to learn about publicly funded health 

insurance programs, screen for eligibility and select a 

“Participating Facilitated Enroller” in their service area 

to assist them in completing their application. The consumer’s 

data is subsequently transmitted electronically 

as a lead to the FE selected; streamlining the enrollment 

process on the front end. 

FEEA & EnrollNY are developed, distributed and supported 

through Hcheq. 

IBM 


80 State Street 


Kevin Leyden 

518-487-6184 

Betty Wall 

518-487-6642 

www.ibm.com/solutions/government/socialsegment 

IBM is one of the largest providers of solutions to social 

services clients in over 200 countries worldwide. IBM 

has invested in a portfolio of industry solutions and 

subject matter expertise to help its clients take advantage 

of best practices in social services programs. IBM 

has expertise in Integrated Case Management using 

COTS such as Cúram Siebel and SAP Software as well 

as utilizing IBM’s Social Services SOA framework architecture. 

IBM has solutions specific for Child Support, 

Child Protection, Risk Management, Medicaid, data 

mining, portal, dashboard, document management, 

fraud detection, and many other social services needs. 

IBM is supported by national practices and an extensive 

network of New York based local business partners. 

IBM is proud to have been a strategic partner to New 

York State and Local Government for over 75 years, as a 

premier provider of computer hardware, software and 

maintenance services required for building reliable, flexible 

and robust information technology and Internet infrastructures. 

The IBM Middleware Solution for 

Government 

On Demand Workplace enables Government employees 

to deliver higher value and increased productivity by efficiently 

finding and sharing information as they provide 

important services to constituents and businesses. 

With projects throughout the world, including all of the 

New York State Human Services agencies and many 

New York counties, IBM is committed to assist social 

services organizations in New York by delivering quality 

services to our clients efficiently and cost effectively. 

Industrial Medicine Associates, PC (IMA) 


660 White Plains Rd, Suite 630 

Tarrytown, NY 10591 

Barbara Young 

800-245-4245 x 319 

barbara.young@ ima-us.com 

www.ima-us.com 

Industrial Medicine Associates, PC (IMA) is a physician 

owned and operated, Occupational Medicine Company 

which performs Medical and Psychological Examinations. 

IMA has a contract with NYS OTDA to perform 

Employability examinations for County DSS. IMA provides 

CASAC Assessment and Monitoring Services to 

local Counties, with electronic reporting. In addition, 

IMA provides Case Review Services. IMA performs onsite 

testing including drug screens, labs, X-rays, PFT’s, 

EKG’s and Treadmill EKG’s. IMA has nineteen offices in 

different geographic areas of New York State. David 

Pulver, MD President and Founder of Industrial Medicine 

Associates, PC, is certified by the American Board 

of Internal Medicine. Areyh Klahr, MD, Vice President 

and Co-Owner of IMA is a diplomate of the American

Facilitated 

Enrollment. 

Streamlined. Simplified. 

FEEA revolutionizes enrollment in 

NewYork’spublichealthinsurance 

programs,savingtimeandmoney. 

What does FEEA do 

• Calculates eligibility based on state and federal 

guidelines for Medicaid, Family Health Plus, 

and Child Health Plus. 

• Uses predefined menus and lists to help collect 

data, eliminating errors and duplication. 

• Supports scanning and storage 

of required documents. 

• Contains audit and reporting tools, 

promoting quality assurance and 

better workflow management. 

• Retrieves data and populates 

recertification applications. 

• Permits electronic transmission 

of data and scanned images to 

local government offices. 

The Hudson Center for Health Equity & Quality 

(Hcheq) is a not-for-profit organization that 

promotesthedeliveryofhighqualityhealth 

care for all people. Hcheq advocates for 

universal health care and develops information 

technology for improving the quality, 

safety, and efficiency of health systems. 

FFEA is a product of Hcheq. To find out more, 

contact Sherri Ehrlich at sherri.ehrlich@hcheq.org. 

©2008HudsonCenterforHealthEquity&Quality. | HHPHcheq0011.200801

Board of psychiatry and Neurology and is certified by 

the American Society of Addiction Medicine. IMAs 

physicians are experienced with the disability process. 

IMA has its own Quality Assurance review to maintain 

the highest quality examinations. 

KidLink 


3401 West End Avenue, Suite 400 

Nashville, TN 37203 

PJ Moraci 

800-726-4032 

Secure fax: 615-250-2387 

pjmoraci@msn.com 

www.kidlinknetwork.com 

The KidLink Network is the largest, most comprehensive 

referral service for children and adolescents requiring 

residential behavioral healthcare in the country. 

KidLink provides assistance to parents, social service 

and court agencies, as well as other referral sources by 

locating the most clinically appropriate treatment setting 

for children and adolescents suffering from a variety 

of mental health disorders. 

Our network of treatment programs includes more than 

40 educational and specialized residential behavioral 

treatment programs. KidLink provides access to treatment 

programs including but not limited to both male 

and female children and adolescents, children with low 

cognitive functioning, severe emotional disturbance, 

sexually abusive behaviors as well as extreme anger and 

aggression issues. 

KidsPeace 


5300 KidsPeace Drive 

Orefield, PA 18078 

Laurel Youse 

610-799-8397 

laurel.youse@kidspeace.org 

www.kidspeace.org 

www.teencentral.net 

KidsPeace National Centers and KidsPeace Children’s 

Hospital are divisions of KidsPeace, a private charity 

that has been helping kids in crisis since 1882. KidsPeace 

provides inpatient, residential, education, communitybased 

and foster care treatment services and programs 

to children and adolescents from across Pennsylvania 

and several other states. KidsPeace is accredited by 

JCAHO, the Middle States Association of Colleges and 

Schools and the Commission on International and 

Trans-Regional Accreditation. 

The Kolburne School 


343 New Marlborough-Southfield Road 

New Marlborough, MA 01230 

Kathleen Greco, Director of Admissions 

413-229-4119 

kgreco@kolburne.net 

www.kolburne.net 

The Kolburne School is a private residential school and 

treatment center providing comprehensive 

academic/vocational, clinical, medical, residential and 

recreational services to students who have been identified 

as emotionally and behaviorally disordered, psychiatrically 

impaired, developmentally delayed or who 

present with the autistic spectrum disorder. Multidisciplinary 

Treatment Teams formulate, implement and 

monitor treatment plans developed from the Individualized 

Education Plan and Kolburne School’s formal assessment. 

Regular, remedial and compensatory 

individualized academic and comprehensive vocational 

instruction is provided through the High School Program. 

Psychological, psychiatric, medical and nursing 

services include individual, group and family psychotherapies 

and speech and language and occupational 

therapies. Residential programming provides a structured 

and therapeutic environment utilizing a positive 

behavioral model based upon the Psycho-Education 

Model. 

Medical Answering Services 


P.O. Box 11998 

Syracuse, New York 13218 

315-701-7551 

Wfreeman@Medanswering.com 

Medical Answering Services, LLC has been providing 

Medicaid Transportation Management services for 

County governments in New York State since 2002. Our 

highly trained staff uses a state of the art software management 

program, which when combined with our innovative 

approach, under the direction of policies 

developed by each county, have been the ingredients to 

substantial government savings, increased satisfaction 

of recipients and transportation providers, better fraud 

protection, and more opportunity for government personnel 

to be freed up to work on other priorities. Medical 

Answering Services, LLC is also a provider of 

Personal Emergency Response Systems (PERS) for 

county Medicaid programs, Offices of the Aging and 

private individuals. 

NYS Office of Temporary & Disability 

Assistance 


40 North Pearl Street, 16th Floor 


Daria Albini 

518-474-7718 

daria.albini@otda.state.ny.us 

www.otda.state.ny.us 

The Office of Temporary and Disability Assistance 

(OTDA) is responsible for supervising programs that 

enhance the economic security of low-income families 

and individuals. OTDA’s functions include: providing 


27


28 

temporary cash assistance; helping temporary assistance 

recipients enter employment, and other low-income 

workers improve job skills; providing assistance in paying 

for food; providing residential energy assistance; 

overseeing New York State’s child support enforcement 

program; determining eligibility for certain disability 

benefits; supervising homeless housing and services 

programs; and providing assistance to certain immigrant 

populations. 

Policy Studies Inc. 


1899 Wynkoop Street, Suite 300 

Denver, CO 80202 

James Dunn, Vice President 

303-285-7751 

jdunn@policy-studies.com 

www.policy-studies.com 

As a leading service provider to the health and human 

services industry, PSI helps organizations like yours 

reach out to the people you serve; qualify them for essential 

services; and manage their cases with precision, 

speed, and superior customer service. Depend on us to 

be your performance-ready partner for the long term— 

to anticipate and adapt to your changing requirements 

quickly, decisively, and affordably. Turn to us for ideas 

that deliver greater value for beneficiaries and taxpayers 

alike. Rely on us to be the forward-thinking collaborator 

who shares your foresight and conviction for healthcare 

reform. After all, the choices you make today have longlasting 

consequences. That’s why we offer a performance-ready 

solution with a future. 

Public Consulting Group 



– Coffee Break • Monday, July 20, 10:30 AM 

148 State Street, 10 th Floor 

Boston, MA 02109 

617-426-2026 

info@pcgus.com 

PublicConsultingGroup.com 

For more than two decades, Public Consulting Group 

(PCG) has helped health, human services, and other 

government clients to improve operations and service 

delivery capabilities and better serve populations in 

need. We’ve helped public sector clients in all 50 states 

to expand program financing options available from 

public and private sources, reduce or contain costs, improve 

business processes, improve state and federal 

compliance, and improve client outcomes. Our areas of 

health and human services expertise include: behavioral 

health, business process review and reengineering, child 

welfare, consumer-directed services, early education 

and care, financial management, income maintenance 

and work support (TANF), long term care, Medicaid- 

Medicare, public assistance, public health, public/private 

hospitals and other facilities, school-based health, 

and youth services. 

Salient Corporation 


Susan Lepler, MSW, MPA, Principal Advisor Public 

Sector 

518-478-0066 

Cell: 518-366-0340 

slepler@salient.com 

Salient Corporation is assisting counties and their health 

and human service departments across New York State 

to improve the quality and cost efficiency of services. 

Ask any of our clients – “What makes Salient’s performance 

management solutions different” – and they’ll tell 

you that it is the speed and simplicity that enables nontechnical 

people – commissioners, managers, supervisors, 

and line workers – to utilize their own data to 

improve performance in never-before-possible ways. 

We give them easy to use tools to see instantly where to 

focus their efforts to achieve the best possible outcomes. 

We have proven solutions in Medicaid and Welfare-to- 

Work and can rapidly respond to emerging needs 

within any public sector department or program. Salient 

is a New York State company with a worldwide presence, 

maximizing performance in business and government 

for more than 280 clients in 53 countries. 

SOURCECORP 


100 Park Avenue, Suite 1600 

New York, NY 10017 

Walter DeTour, Director of Business Development 

Office: 212-984-1040 

Mobile: 917-446-2541 

walterdetour@srcp.com 

www.sourcecorp.com 

SOURCECORP is a national provider of business 

process outsourcing solutions specializing in information-intensive 

industries including extensive government 

experience. Theses services include data entry / 

indexing, paper to image conversion services, document 

management and workflow systems and archival services. 

Maintaining one of the largest document-to-image 

conversion centers in the US, located in Binghamton NY 

SOURCECORP possesses the technical capability and 

resources to convert large volumes of documents into 

digital form quickly, accurately and at a low cost. 

SOURCECORP has a long and successful track record 

working with various NYS and City agencies for the 

past 15 years. Our services can also be obtained via the 

NYS OGS backdrop contract. 

Stetson School 


P.O. Box 309 

Barre, MA 01005 

Robert Fitzgerald 

978-355-4541 

rfitzgerald@stetsonschool.org

Behind more than a billion healthcare claims 

there’s a belief in living life to the fullest. 

Behind 

the world 

of healthcare, 

there’s an ally. 

Every day, EDS 

touches the lives of 

millions of patients around 

the world. EDS technology 

solutions enable the delivery 

of care and process billions of 

healthcare transactions a year so 

that providers, insurers and patients all 

benefit. When the world of healthcare needs 

help, it turns to EDS, the world’s business ally. 

EDS and the EDS logo are registered trademarks of Hewlett-Packard Development Company, LP. 

HP is an equal opportunity employer and values the diversity of its people. 

© 2009 Hewlett-Packard Development Company, LP.

© 2009 KPMG LLP, a U.S. limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG 

International, a Swiss cooperative. 13707ALB 

Helping 

families 

in need. 

We’re proud 

to lend 

a hand. 

KPMG LLP is pleased to support the New York Public 

Welfare Association and to be a sponsor of its 140th 

Annual Summer Conference. We share your commitment 

to the human service programs of New York 

State and the families they serve. 

KPMG LLP is a leading provider of program and information 

technology project advisory services to state 

and local human service agencies nationally. In particular, 

we are proud to serve as the project management 

and quality assurance advisor for the Office of 

Temporary and Disability Assistance (OTDA) Functional 

Roadmap (FRM) Project and the New York City (NYC) 

Office of the Health and Human Services (HHS) Chief 

Information Officer (CIO) HHS-Connect Project. 

www.us.kpmg.com

Stetson School has developed specialized groupings to 

meet the individual needs of children and youth with 

sexual behavior problems. 

These diverse services are: 

90 Day Psychosocial/Psychosexual Assessment: Serves 

children and youth who display inappropriate sexual 

behaviors but undetermined treatment/placement 

needs. 

Juvenile Sexual Abuser Service: Serves adolescent males 

who have a history of sexually abusive behavior toward 

others. 

Sexually Reactive Latency Service: Serves younger boys, 

ages 9-13, with history of sexual victimization or trauma 

and subsequent sexually abusive behaviors toward 

other. 

Healthy Sexuality Service (Sexual Misconduct): Serves 

adolescents who are assessed to have a history of problem 

sexual behaviors such as sexual harassment and impulsive 

sexualized actions which may not be classified 

as sexually abusive. 

Youth Extended Service (YES): Serves cognitively impaired 

young men, ages 17-21, who have mastered the 

concepts of juvenile sexual abuser treatment and are 

ready to work on vocational preparedness and community 

integration activities. 

Alternative Learning Program Service (ALPS): Serves 

adolescents with serious learning problems and below 

average Full Scale IQs of 55 and up. This component 

shares the treatment goals of the Juvenile Sexual Abuser 

Program, however, the residential milieu, educational 

services, and clinical approaches are geared to the special 

learning needs and care needs of adolescents who 

function at a lower developmental level. 

Stevens Treatment Programs 


Swansea, MA 02777 

Gail Curran 

508-679-0183 

Fax: 508-679-1950 

gcurran@stevensprograms.org 

www.stevensprograms.org 

Stevens Treatment Programs is a highly structured therapeutic 

residential treatment program, that provides a 

continuum of care for young men 12-17 who are experiencing 

difficulty in one or more of the following areas: 

managing inappropriate sexual behavior (including sexual 

offending), fire setting, emotional disturbances 

and/or behavior disorders. Additionally, a short-term, 

45-Day comprehensive assessment program is offered. 

The academic experience incorporates a comprehensive 

educational curriculum, a pre-vocational experience and 

recreational activities to develop the mind, physical fitness 

and confidence of each youth, providing a solid 

foundation for further education. Licensed clinicians are 

trained to conduct individual, group and family therapy 

that are cognitive in nature, and can be adjusted to meet 

the functional needs of the adolescent. 

Unisys 

Booth Numbers: 29&30 

10B Madison Avenue Extension 


Kevin Frank 

518-452-6205 

kevin.frank@unisys.com 

www.unisys.com 

Unisys is a worldwide information technology services 

and solutions company. With expertise in consulting, 

systems integration, outsourcing, infrastructure and 

server technology, our people are unified in their commitment 

to help our clients, in more than 100 countries, 

quickly and efficiently achieve secure business operations. 

Unisys provides information services, hardware, 

and software to more than 900 local governments and to 

all 50 states as well as the federal government. We specialize 

in the development and implementation of enterprise 

wide, mission-critical information technology 

systems and provide our clients with the highly skilled 

teams of information systems and management professionals 

required for success. Unisys has a proven track 

record for successfully delivering projects. These projects 

span the range of state and local government programs. 

At the State of New York, Unisys has been 

successfully providing services and technology in support 

of the various state and local government initiatives 

continuously for over 25 years. 

Youth Advocate Programs, Inc. 


PO Box 950 

Harrisburg, PA. 17108 

Stephanie Hart 

518-651-4297 

shart@yapinc.org 

www.yapinc.org 

Youth Advocate Programs, Inc. (YAP) has provided a 

unique system of care to 10,000 youth and families per 

year on average for the past thirty-two years. Using a 

strength-based program design strategy, YAP “wraps” 

comprehensive individualized services and support networks 

“around” young people and their families. We 

provide community based services to youth referred 

from juvenile probation, child and family services, 

OCFS, and mental health departments. 

The organization’s mission is to provide individuals 

who are, have been or may be subject to compulsory 

care with the opportunity to develop, contribute and be 

valued as assets so that communities have safe, proven 

effective and economical alternatives to institutional 

placement. 


31

ALBANY 

Vincent Colonno 

NIAGARA 

Anthony Restaino 

ALBANY CYF 

Colette V. Poulin 

ONEIDA 

Lucille Soldato 

ALLEGANY 

Patricia Schmelzer 

ONONDAGA 

David Sutkowy 

BROOME 

Arthur Johnson 

ONTARIO 

Eileen Tiberio 

CATTARAUGUS 

Wendy Bourgeois 

ORANGE 

David Jolly 

CAYUGA 

Elane M. Daly 

ORLEANS 

Carol Ludwig 

CHAUTAUQUA 

CHEMUNG 

CHENANGO 

CLINTON 

COLUMBIA 

CORTLAND 

DELAWARE 

DUTCHESS 

ERIE 

ESSEX 

FRANKLIN 

FULTON 

GENESEE 

GREENE 

HAMILTON 

HERKIMER 

JEFFERSON 

LEWIS 

LIVINGSTON 

Steven Wickmark 

Linda Huffner 

Bette Osborne 

Jay LePage 

Paul Mossman 

Kristen Monroe 

William Moon 

Robert Allers 

Carol Dankert, Acting 

John O'Neill 

Lesley Lyon 

Shery Cooper 

Eileen Kirkpatrick 

Kira Pospesel 

Clara Quintal 

Ervin J. Fuller 

Laura Cerow 

Stacy Alvord 

Sandra Wright 

OSWEGO 

OTSEGO 

PUTNAM 

RENSSELAER 

ROCKLAND 

ST. LAWRENCE 

ST. REGIS 

SARATOGA 

SCHENECTADY 

SCHOHARIE 

SCHUYLER 

SENECA 

STEUBEN 

SUFFOLK 

SULLIVAN 

TIOGA 

TOMPKINS 

ULSTER 

Fran Lanigan 

Joyce Boyd 

Michael Piazza, Jr. 

Randy Hall 

Susan Sherwood 

Christopher Rediehs 

Jeff Whelan 

Robert Christopher 

Dennis Packard 

Paul J. Brady 

William J. Weiss 

Charles Schillaci 

Kathryn Muller 

Gregory Blass 

Christopher Cunningham 

Shawn Yetter 

Patricia Carey 

Roberto Rodriguez 

LDSS Commissioners 

MADISON 

Michael Fitzgerald 

WARREN 

Sheila Weaver 

MONROE 

Kelly Reed 

WASHINGTON 

Tammy DeLorme 

MONTGOMERY 

William Cranker 

WAYNE 

M. Josh McCrossen 

NASSAU 

John Imhof 

WESTCHESTER 

Kevin Mahon 

NYC HRA 

NYC ACS 

Robert Doar 

John Mattingly 

WYOMING 

YATES 

Dave Rumsey, Acting 

Nancy Gates 

33

2009 NYPWA Board of Directors 

NYPWA OFFICERS 

President – Frances Lanigan, Oswego County 

1st Vice President – Jay LePage, Clinton County 

2nd Vice President – Charles Schillaci, Seneca County 

3rd Vice President – David Jolly, Orange County 

Treasurer – Kira Pospesel, Greene County 

Past President – Dennis Packard, Schenectady County 

NYPWA Board of Directors & Staff 

34 

NYPWA BOARD MEMBERS BY JUDICIAL DISTRICT 

Robert Doar – District I, II, XI 

New York, Bronx, Kings, Queens, Richmond 

Paul Mossman– District III 

Albany, Columbia, Greene, Rensselaer, Schoharie, Sullivan, Ulster 

Shery Cooper – District IV 

Clinton, Essex, Franklin, Fulton, Hamilton, Montgomery, St. Lawrence, Saratoga, 

Schenectady, Warren, Washington 

Lucille Soldato – District V 

Herkimer, Jefferson, Lewis, Oneida, Onondaga, Oswego 

Michael Fitzgerald – District VI 

Broome, Chemung, Chenango, Cortland, Delaware, Madison, Otsego, Schuyler, Tioga, 

Tompkins 

Kelly Reed – District VII 

Cayuga, Livingston, Monroe, Ontario, Seneca, Steuben, Wayne, Yates 

Wendy Bourgeois – District VIII 

Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, Wyoming 

Kevin Mahon – District IX 

Dutchess, Orange, Putnam, Rockland, Westchester 

John Imhof – District X 

Nassau, Suffolk 

Laura Cerow – At Large 

Jefferson 

Paul Brady – At Large 

Schoharie 

NYPWA Staff & Counsel 

Sheila Harrigan, Executive Director 

Andrea Smyth, Director of State Policy 

Beth Keitel, Conference Coordinator 

Nicole Gee, Administrative Coordinator 

Margaret Burt, Esq., Counsel to the NYPWA

Need the 

combination 

CGI unlocks results. 

44 states and 300+ local governments count 

on CGI to deliver tailored solutions for their 

most complex challenges. 

Imagine what we can do for you. 

Business 

solutions 

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information 

technology ® 

www.cgi.com/stateandlocal 

_experience the commitment TM

Summer 2009 - New York Public Welfare Association

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