Taco Bell (Lockwood/McKinnon) - Par Technology Corp.

ParTech, Inc.
8383 Seneca Turnpike New Hartford, NY 13413
T: 800.448.6505 | www.partech.com
Taco Bell Franchisee Relies on PAR Technology Through
More Than Two Decades of Growth
For more than 20 years, Taco Bell® franchisee
Lockwood/McKinnon Group has used ParTech (PAR)
point of sale (POS) solutions to operate its restaurants
in southeastern Massachusetts and Rhode Island. The
company launched its first Taco Bell operation in 1989
with a PAR 2000 system, and has turned to PAR each
time it opened a new restaurant. According to Gordon
McKinnon, general manager, the system is the
operational hub of our business – delivering vital data
about each transaction so we can analyze trends, solve
issues, oversee daily operations and drive long-term
strategic decisions.
From day one, Lockwood/McKinnon wanted a POS
partner that could meet current and future needs while
providing round-the-clock service and reliability. Over
the years, the PAR team had become an integral part of
Lockwood/McKinnon’s franchise operations. As the
PAR POS systems aged, they continued to provide rocksolid
performance but lacked many capabilities of
newer-generation systems. When it was time to
upgrade, Lockwood/McKinnon knew it could rely on its
long-time partner for a quick and efficient transition
across all 19 restaurants in the region.
Solution: PAR EverServ® 6000 POS
Terminals
According to McKinnon, the decision to move to PAR
EverServ® 6000 POS terminals was very easy to make.
The company had experienced more than two decades
of dependable service from ParTech’s earlier PAR 2000
and PAR 3000 models, and knew that the new
PAR EverServ® 6000
terminals would perform flawlessly. “I can’t emphasize
strongly enough how important POS system reliability is
to our operation,” McKinnon said. “Detailed data about
the size, makeup and time of every transaction is
generated by our POS system for use in the reports that
we depend to effectively run our restaurants. These
systems operate over the better part of each 24-hour
cycle. If the register system goes down we are, for all
intents and purposes, out of business. And yet, there is
no need for an expensive, fully redundant backup system
because the PAR systems are simply that reliable. In the
rare instances when a register goes down or a system
crashes, PAR responds quickly with trouble-shooting via
telephone and when needed, sends a technician to the
restaurant in a timely manner.”
“I can’t emphasize strongly enough how important POS system reliability is to our operation… there is no need
for an expensive, fully redundant backup system because the PAR systems are simply that reliable.” Gordon
McKinnon, General Manager, Lockwood/McKinnon

ParTech, Inc.
8383 Seneca Turnpike New Hartford, NY 13413
T: 800.448.6505 | www.partech.com
McKinnon had been part of the original Taco Bell
franchise technology evaluation process, and knew that
PAR hardware and software was already fully approved
and that the two companies had been working closely
on technology roadmaps. He knew PAR’s latest offering
would enable Lockwood/McKinnon to continue
following in lock-step with Taco Bell menu formats and
layouts while maintaining database and reporting
compliance.
“When it came time to upgrade, I was extremely
confident that I would have the latest and greatest
solution for my operations, and that it would be
precisely as Taco Bell had defined it and exactly what I
needed to run my company,” McKinnon said.
Solution Overview
PAR EverServ® 6000 Hardware
PAR GT Software
PAR EverServ® Services
In addition to upgrading its franchise hardware,
Lockwood/McKinnon also moved its restaurants to the
latest version of PAR GT software with integrated
credit/debit capability. The new PAR hardware and
software solutions enable Lockwood/McKinnon’s
restaurant operations to deliver simplified and more
accurate ordering. Any questions related to the
upgrades were answered promptly and problems were
solved immediately.
“One of the things that I look for with any vendor -- and
particularly major vendors like PAR – is the ability to
pick up the phone and get an immediate response from
them,” McKinnon said. “I need to know that the vendor
will make the very best effort to resolve my situation.
With no exceptions, this is what PAR has delivered for
more than 20 years, and I can’t recall even a single time
when I have been disappointed. My needs are always
answered effectively and in a timely manner.”
Results: Zero-Downtime Deployment
Lockwood/McKinnon has been extremely happy with its
new POS deployment from PAR. The system ordering
process was completed with a simple phone call, and
very little setup or staff training was required because of
how simple it is to install and use PAR’s equipment. Any
problems during the deployment process were handled
quickly and effectively.
“Even though this was a major deployment across 19
restaurants, it was a very quick and efficient process
because of how familiar PAR is with our operations and
the larger Taco Bell organization,” McKinnon said. “PAR
knows my business and understands my needs. The PAR
team speaks our language and knows what questions to
ask – often even before we do. We will continue to rely
on PAR for the company’s combination of reliable, easyto-use
products and highly responsive service and
support, just like we have for the past two decades.”
ParTech, Inc. (PAR), a wholly owned subsidiary of PAR Technology Corporation, has built its more than three
decades of success around delivering advanced point-of-sale and enterprise back-office solutions for
restaurant operators worldwide. PAR has provided hardware, software and services to the world's largest
restaurant chains and their franchisees for more than 30 years. The Company's extensive offering is backed by
PAR’s global service network and its Boundless Hospitality vision for enhancing restaurant operations in a
new era of dining out. The Boundless Hospitality vision drives the development of game-changing solutions,
and is supported by a partner ecosystem that accelerates innovation more quickly than possible for any single
company working independently. The Company has more than 50,000 installations in 110 countries worldwide.
In addition to solutions for the restaurant industry, PAR products are improving the customer experience in
retail, including the cruise, hotel, casino and entertainment industries. For more information visit the
Company’s Web site at www.partech.com.