Job Description - Capital Area Food Bank

Job Description
Job Title:
Classification:
Department:
Reports to:
Customer Service Coordinator
Non-Exempt
Administration
Director of Partner Relations & Partner Distributions
Job Summary:
This position will provide optimal customer service to all visitors to the Invoicing Office. This
position encourages distribution of product information through emails, flat screen display and
partner agency website. This position primarily prepares and reviews orders for pulling by
Operations personnel. This position assists partner agencies, especially, in making the best use
of available product in all categories for their programs. In addition, the Customer Service
Coordinator will coordinate closely with Accounting, Food Resources and Operations to ensure
an accurate inventory.
Major Responsibilities/Activities:
Interacts with representatives of partner agencies in a courteous and polite manner.
Duties include monitoring partner agency restrictions, enforcing the Food Bank's
shopping policies and procedures.
This position will facilitate Shopping 101 sessions for new shoppers of partner agencies.
Ensures shoppers list for all partner agencies are current.
This position will update partner agency contact information in Primarius and Razor’s
Edge.
Creates and distributes weekly e-order notes to partner agencies.
Maintains and updates content on Primarius On Line Landing Page.
Maintains and updates content on flat screen display.
Conducts daily audit of confirmed invoices.
Provides coverage when Invoicing Clerk takes scheduled or unscheduled leave.
Maintains a clean and hospitable invoicing office area. Includes coffee is available for
visitors and samples of promotional food items are provided on a daily basis.
Coordinates displays of information with program staff.
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Insures that all invoices are signed and the correct form of payment is remitted.
Completing an accurate day-end reconciliation of all accounts including confirming all
applicable invoices.
This position provides additional assistance whenever necessary, and reporting issues to
be addressed to all applicable food bank departments including Food Resources, Partner
Relations and Operations.
Monitoring and reporting discrepancies as they arise from the invoicing procedure.
Coordinate and maintain delivery and distribution schedules.
Provides training to volunteers as required.
Provides support to Partner Relations staff especially in support of Metropolitan Area
Hunger Conference and Northern Virginia Hunger Summit.
Other duties as assigned.
Knowledge, Skills, Abilities:
Exhibits excellent communications skills, both verbal and written in addition to excellent
listening skills
Strong organizational skills; ability to prioritize and manage multiple tasks
Experience working in a dynamic, productive team environment
Demonstrated proficiency in Microsoft Office software to include: Word, Excel, Power
Point and Outlook programs.
Ability to work professionally with a diverse constituent base.
Must present a professional appearance and demeanor
Commitment to the mission of the CAFB
Essential Physical Functions:
Physical activities involve sitting for 90% of the work day.
Occasionally lifts office supplies up to 20 pounds.
Work Environment:
Normal business office, with frequent tight deadlines
Regular hours Monday – Friday from 8:00 am to 4:30 pm; Occasional Saturday and
evening hours.
EOE
www.capitalareafoodbank.org
Note: Nothing in this job description restricts management’s right to assign or reassign
duties and responsibilities to this job at any time.
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