Conflict Resolution Course Guidance Manual - Wirral University ...

CULTURAL DIVERSITY
The diversity within cultures is noticeable through the use of body language perceptions. Some
cultures will avoid direct eye contact as an individual sign of respect, while other cultures may
perceive this action as conflicting with anything verbal and therefore see the person as untruthful.
In some cultures the invasion of an individual’s personal space by a stranger would be viewed as a
totally inappropriate action, while other cultures would find it totally acceptable.
In greeting a person some cultures will place a kiss on the cheek followed by an embrace of the
person, while in other cultures a nod of the head or handshake would be viewed as appropriate.
Body language can therefore be perceived as different from that which is actually spoken or intended
to be said.
Use the box to provide examples:
Notes:
PROXEMICS - DISTANCES
Distances are used to allow us time to think and react, in certain conditions it would be natural for us
to allow some people closer, while we will keep others at a distance.
Performing your role within the working environment can be the exception to the above rule as
conditions dictate that we maintain close proximity in order to provide quality care or carry out a
necessary procedure.
INTIMATE ZONE
CLOSE FAMILY - PARTNER
LESS THAN 18 INCHES
PERSONAL ZONE
FRIENDS AND COLLEAGUES
18 INCHES TO 4 FOOT
SOCIAL ZONE
ALL OTHER PEOPLE
4 FOOT TO 12 FOOT
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