GPT Billboard Oct 1996

FT
Issr-re Three
Octobel 1996
The newsletter of
Public
Networks Group's Business Improvement Division
-l'l' Ser
ylseJ
How do t repofi . pntblen *ith ny
PC lloa Iodg should it t.kc b get.
los nl to AIl nlot€ Ior a rr* ionr€r
$'honr shonld I.all xlrcn som.rhnrg
lrhouglr tlre .Nr.rs (o tlrcs. qucstn!$
lN. b..D fllrlish..l cr.n nonlh nr .n IT
Scrriccs and Mcrri.s rcpoi ro di\isioml
dnrchrs snice lisr're.r 9r'i of peoplc
rcsfondlng ro.nf rc...r (lrsronr.f Snrv._r'
txid rh.y lld r!)rsrco iL S.. thcrcs r |tr|l
.ur s..rioI io (his]ssr..1 tl llboir.l (hl.ll
conrllns rlrc k(_r nrbrnrr ). tiom rh.
I $t rcpor!. l'lcN keep ir lor utreo -\ou
ne{r need rn lT seFi.c
|i1)j(aJ. Fnnb .()vos on trv.irgc x dozen
|(ls cr.lr \rrnknrg dar:)
r.ics. dinrn.d In:s atrd statisti.s! Tl.
1igucs p11is.n1{ril hrrc rrc $ r.(rrftrrc is
\re.rn rrrl,e lh€lL brl ll[y ue lveftlies
!.darn.n.c \.rics ir..r silc lo sil.. tom
d.\ to dr)t liorn pr..lLrcr io troduel..
\:t lN. to wlra) iurol llrc dtrcor.s is
\r.ll as lhc.rng.s it onlr hc.rns. otc
s.(\r1r| cin(elt onr rl( good\ri l.ur(il
|l'ten J(6s {cll (lonc! So i qould lik. r) rell
ror \!hrr\. lnr d)nrg aboL[thrcc or rhc
ltnrss dul drese ererger ilori slro$ up.
. PC nrffl] 1 gct r qood d.rl ot
licdl)rck llrl it lxk6 t(!) lurg t()
suppll PCt I Lmre rherelbrc loolic.l
n1lo Lh. licls aDd lrcrc drcl..c:
\:e illsinr rlris Lo b. r00ti. ind rL.
E(tuilnncnr Suppll |.xms lr.r bccn
tu.nnrg Llre 2oi,a plit)lcms
Trrc fosition fi)r 'non'srrndrrl Pas is
uisatisla.tor!: ir trkrs thre. monrh\
lo r.lrlc!€ rle ao'r Ierel
(A oon siro.h.(l P(r nerns one Ntrn.h
rcquncs thL nrt..(nrlo. ol l
tecllri.xl speculisr it has on!$'rl
hxfthrrre of sonNxfe whni
xcLourtrs r.r onc n tr\alr rr|r'srs )
lliis.rllt.(s (lrr prcssnr tlnt llls
l.furs ofPC spc.iditts hrE bten
und(r tallo$'iog l.ss.s olsom. k.t
rtclm.rl s(!ll \t now h2rc l
ru! .roI.orlfud shll nr fhce, r'rd
g.crtcf in.axg.n,.nr iiie.ron I'
PERCENTAGE OF IOBS

Itcspols. dnes nr pedi pcriods
_fhe chafts of loli nr rnnes shovn he.e
ar. av.ng.s o!.r d1. wo.king drtr
r! bust tnft!, !v€ 2ll krow thar lhnrgs
lik Allin Onr and rlre lC n.rwodi nrn
r lor slo\cr. eod our mcesurclrcfis
shos' this too 'lhese pmblenrs a'€
$ors. tbr t.opl. usnrg rh.l.i!oirool
ltstelNj rbe {l'n!Oae tysrcn {re.e is
otdc! ind thc PC nct\rorli
conccnrrurcs dr. j(n) ofhandl'ng Iog
nN dnoDgsr fewer servers
v/e hnYe looked nl the con oI
rpgradtug th. Li!.ryool AIEn Otr.
Iskmr thc !1(i0.0(J0 r.quircd vas
roo 1i9r x plic

Electronic
Boost /br
Atil h r.l, [s ct ti o t t. r.t f,
,)l,t't I(t
f'l (/t t')"\
lN(; s llrsin.\\ ln,f!x.'n.nt rcrm rfe
phxir! r .ofuprn) $nL roll out olr
sorr$,tr.. I g.nr sni.h $ill sirced rhe
rppro\ds proG.lu.e tor spcrdnrg nutl
Althouglr Ndnrdstbn .l sFrd isrhcli6l
risrir*lxn$t!:r rou\elrouils.urtrl
prD$ardposl b.mxt !) l,N(; s osr l{:hiscd
\\nrdnldy srsteo, .llrer x.h{n.s y(lr15
:'PDli.2lrons lor placc\ on tojnnrg .onks - .onlrL
ils. be rdifled !r th€ innc d"-\kr \r euL nlukrr
'''l|c xllfrtLrg(s ol \\(rkll(^! in.Lr c th. tu.t
rhrt it $ qniclier illo\rs Fnllelitfn^ils ro
tr. suuglrt, r.rlrlimifutc5 drc possibilir oI
d..rnr. is g.i.g isrr *lri.hisilsa$i
(treef n rq muldsne o+rnisxljinrl'sds
Johf Si3flc\: {ho is n31trlj irs ttrf \\a*ftow
lfot€.l *nh.ouergres lrd{nr l{osr xn.l
li.htrd Yi.,)ll.ri \!h. i lr. rlre \\'n oqs
bred 5olt$de lr cd also trorntc i useill
.nir.r nrifig.Nlr i,rn,,,rrtr'nr ,rl nrrlies n
(ircf 1o phr ind.ollroL lhr p.oc.ssl
tiijrlr rltfi)nrctrfyNorkflo\rs\st(r\fs.dbr
llnls .ml insr, m.e ..mt)trnics Lrjc( tn o,L Llr
sutr(Ls,)aboLlr,on (rPqr(15oi.!5()(]01)1))
xrd.onrde\irn lJI.tred !) rrirc rli.n owr'
tro!.id shi.h u!s lh( srnt (rhbrsc rs
P\(;s NIRP2 rlxlrlisi\. \1r.(i/fR() ri lft:
()iiL !\rmttc ol trs r\tr \fr(al is lb. llrr iLr
1lr. r\ro l)rfdLsiv s.l)i,rit *r!.s.f{((nrt
rpptulrL1! spctri rn( drcn ri[snr! x J]ul..lr.s.
r.qrisitnJn tu. noi .onn)ird inr. r si.gl. n.l)
'llN is onc oI llrt lrprovcncr$ nr dLc n.w
Anrluistidr ot Sffrd l'...ss, rs d.\rlol).d
L ml.f Rob Brilr lxh l lrdr fnwr lrom
as$.i.tea hm.rions i,) PNC'llf rltbdJldt
ffugitr', !r^r t,rllidcs ruulcs lrr (tLtrc. n capilrl
(vcni,c rcilcn whc.. nc'ns i( h.nrg hourhi
nr I sinde nep orx.itilxlrnd,r!rou..rlldll
(hc( good\ .r scrvi.cs \jlllJ.r i.q!ir.rln1
sr.rlles rlurs1 r nrNlef x N$roo!
Ilsing tlrc n |n:rl \Ynrd.s s iokirfi.c ot l!I)
up boaes itrf.lrcfno*n flentrs \tniJnrN
ftnnnatic]ll_\ dctincs drc nxmcs ot nr)sc s'h)
l vc rh. dcL'!.red iurlro nt r. sign,)f
FrtulLrslrg rcqurns, fld x]so provnLrs
iffro|.i.r. mrtes nf inr..irl .o.t'ol ini
A wtfldo\ts-based vefsion of a p.ocess
n.ppins bol has Leefl aleplo_vcd
a.ross rhe nerFork a. dt of . drive ro
crburc lrigh qlalitt starddd-s tlEough
.onslste.t Is. of thc compuy's inii
bLsifltss pro.ess

_fhc imflemeil2lon ol.omnronlc.sio.s.f
Om.c rfpl,.rt ns js nort.! jnto its tl.rl
plx5cs, *jrh trll !l |\G s Jitcs in rh( tr( dnc !)
tr cirhcr.omd.tcd or in p.og.css b) rhc (nd ot
Thc s{ il.h htrs rlfu1rl! brorgh hot ( cslring
rbih! to nrrJ r:ers $4ro.nn no$ rr(esr {helr
ruLn.ltlie cfltrLl
*lilr rrl,rri hIr >ro tl,ri nrcl,n,6 .+h!c
h! D.,e |.!.,fl' nrxr€k $t)eF rhis his pr'yed
b.rlr r...ssl j rid.o€rta.rik
I,., rll ollh.rn, th. fr.r thit ilrv 1r. h.$
iorknlg nar co m.n 1t6ionr.l\1S \'!'.rd and
f\.cl is onc rdnrtrgc. ihc xr.nzl or 16
rptlic2 $ such 2s MS iuril rnd low.4lint
llorbds of rc BOSS r.rn (B.(.r Ol1i.r
s!{rG slrfrLxft||) htrre be{ $rflro(]ng rhc
nn|lcr,!nuinni trt !xrh sirc 1r.l l,rrlnujr t,
iasolvc rn) it.rl'n'! lrr)Lncn's
lhe 1isl.,)lrn,!nt rhi IntJirile P( ner!..ks
d shrdirds tht PNG nnr€fien h:s h..n
..nrol.x rxl rl,. n'trnr
li.cd.l*llengcs, ii.ludi.r i lnnd ul) !r rttrlJilis.
nrc n.s Norcll ofcflrnrg i_rncd, worla sklc
sh.tagcs ofa td cl)mfl)ncnt pcrto.mrr.r
poltcnrs \ hc. k)!:jing in)
sn.s dc.o.tin! th. mrd.ri.s (n mr4 diil.rcnt
l'C s.tfps .tralmking bcsr rsc !l s.&c
1.chnic.l .ap(tris. Llo hc ttN is still
s]luirg lor rhr .onrltrrnn (lxn: \tr r tL.,f rgo
Timetable
'llrcs. xrc lhc -{rn
Jrlrs (!hcn Bl bcgnb 1!
couc.r i.hnDtior) lor 1lr! *D|n cr oltlr(
Netwo& Swit.hin8
BEESTON
BoREHAMWOoD-
n progfes
rll n O.toberNoveinber
ai n November/December
OVERSEAS SITES- @ be sorted i Decenber
Shared Areas
As iln Pa f.ho k lrA !,.F r. s. |..|1. htrr'.
r1!n( n)
'.rlisr
tlrc licr.fi1s.fslri'itr! n..rn.n6
arnNch shrd rr.rs'.lo.dc(t.r itrnDs Pa
()lli.cpnr(r hrr!nr!r.sscd. tlr. tcrn h^.
uc.rdJ no( 1lrn 100 ,r tlr.sc runr! in
sizf liur nr! n do7.o trrri: ri s.!.rtrLdirisions
'll'n conttci rnli'g..'enr iJ.oN l)cL.trng
un,nanagul,lr. roJ {hr tnni hrs ror,c t)
ntuln Ier! hr gn,|n€ rinv or
'arnlnhs.
rllr ri,trr Dn$rntrl shiirl li1'rs i..r.\s.d
ao'n I S .Lrntl, iff b! i,n,!dnc!rg tr l'\(;
ntuc shrr.d rri nhl.h c{r (: !!cr Fill b.
ablr nr rcr.sr rlionr I P dirr')
'l lts iJ morr dln jli 1 rc.hni.rl joir eacotu
has b be esp.nsihl( fir rlx .onr.ris.re l
nri'(Lx'q (q:r rrrl)i'g .ro.mlertr rp ro dri.
s'r.dnig ont.ld otu! issrina bulLtbs \lhcn
thLngs.run!., trntr i'nnjio!fu n ex t,r.rot
\h'cli rvill usr dr. tnilid MS H.lp tomr) r
ior c^ud,g rltt drc righr De.ple .an i..ess drl
shrirr :'rsrher nee(l (d'llis lft !) bc tlrf
,!$onsibiliN ol!..plc \ho r.tL-rcd rhc
(lsrfujr( $,irl be rr(irni.i(lexvou bedvrdll
rod librt.idr 6om .h. dnisions md ptuic.i i.rms
..nrfif.d A pmj..r trm n ro\ ben{ antisrJ
rorlrl'c..'ll is gonrg lrr r! eili{ tlr libfuirns
BI it no*.o6u1
rg sith pcoplc tiom rurd
'Ihc on(hrc pld iJ to
nn id. it lnro tiur Ddn sc.ti..s:
r f\(; ..nitrlri|8 i ldier1 oanfor[1ron.l
u'le inreren \il elvisxgc r dnr.tt! pcr
dilisi.n. rnd/or di€.lo.ies f..sp.rin{ n)tks
. F,X(:I'A\GI . rrolxriridn nr drcur (n'd'
r..ours. l-ike dai, n wrll lro\idc i lcnrtohll
plrcc iarbdliq do.unenlslfrt need t. he
s.nr io irnf
(lrs r l,clrd ltutnn'
arxr
'!.,Udrs
lIS Mril lor s.me lppli.li.ns nL.h 6
rcgnlarbullcta$ esf..irllrfrrf lri!.
s!) g. .apachf br bcing srorcd nun_\' dncs
.va' ir rndr'knrr \rrir tr..o1 0G ) t.ike ltre
C'L€$ n(.ou6. ns l|i.llvbr tcn|o rvlscl
is.l.tcr clnt.nrs sill lrc crllcd rcgulirlr'
. PNCPTO(]S r1l (|)siror l;. PNlis lrusiness
frucrssn'xt)s. x..csscd hl tlr! roord.scdlrcd
. PRr)Jri(]rl! fririk
(rikalr'.n\ i).ns.r lrrr|s
.ia\,,,lul nrnr drar onc rri!i5i,!r (Dros(
wrr.h r..lrrgclv.cirir(dn, r 5nrgc dinsnn
*ilL h. p on llre 's Jri\r )
!t rmtrtrniig eidf
in thc \.* \!ir llrru |1!c id.as about drcs.
shred ricrs. pl.trsc sl i.llrn ryirh
K.t ro thc sftvicc thal BI frorid.s ro irs
clirlrt divisnus.rc Lhc Busnress
ILrpro\rmeDr Minigers (Dll'ls). Thcif rolc
is ro lch rhcir rcsfed( clfin dn'lsilns
grl tltr bcsr rclur! or lheii irlk!t.1e.1i0
l'f i.it p...ess imt..v.nrenr Thcl'
inirl)dnce thenrs€l\€s...
[oi!d en oEr I E rr I ri 5
.'""b',-lll
'lI
"! | |
'
ll'q.
lt'"""''*"1
FHr DUNrrrysrM ropld6 did6pr

Fault Desk - 77OO
Norc A sllmary of rhc m.i. rf scfficc probLfms ovL'f thc list ftLte $od,nrg .lays ir
availablc to crc4onc on thc ALI-ln{nc v lX seFicc. To scc iL rypc in !Tli" and tlr.n "2j"
slarem. xn.l y(n'
'nr_v
!rul1.lcsL.r
IIFI,PDESK-CV
OTOO 11t00 wec(d4s,
TIELPDESK,LE
(X)o(f:li)o qcckdars,
( 3lls )rc ronred ro a voice miillrox. whi.h xlso gives you dre opportmltt nr
ufgeff c$es 10 key in a seque!.c ro call orr trn coginccr. rs h.low
Ou. spe.ialist engi.ee.s \ortr trornal site 1rou6, bur cd Le .2ued od b\ !2ult
Dcsk sriJt or via ftc roicc mxilbor rs f.ll.vs
Corentry Su6 Not Domully
2200
2201)
PeieL Jobh;
sboul{l lirst ull aganr
I r{! {ncL Sci' i!c\ nJ.rn.rlcl
TrtriL( Il!.1 rughrt D Lt-r.r
rh1.N4rtr'xl .ir.rn6L"res, ..|tet ,1al be tnrlde.l .L^i1t tht\. 1'.n's ht rrhf
aftd,gt,k ]t tritb thc 4!!r.1, itt (i6,,rar scrt icct ,ttt,tt*':
Applicali(n Supgrrl ' 7701
lf yo!' need help rshg i computirglclecoms scrlicc or.ppli..iiob
Ask lou l(xal llxpcl1 Ilsc. Ihcrc arc peoplc in ca.h division n'ho lra!. spc.iilist koo$icdg. on
pdricul{ conrFrrnrg s.rri.es.nd applicado$. Yo! Nillllrd i lis| oIhfcn Us.6 nr rh. r!1Lr One
sh..ed dnx'er ..lled lNlinngerlivr.lals. f.l.ld l]aF.t l rsc.s
(iill lonr Af pf cr1tun Supt)ort inre on oteNion 700 i. (Il x[ lnrs d bdsy. tour .d $, I)e roured
to r voi.e mailbor) $i. \rdl try ro.onnefi _rc! to u.ppropri.re RI speci.lisr: ii rone is ilajlable.
*e will r.ke i nolc ol -rcur
cnqub md lrarc someorc c4ll rcu btck. Of cmail see bclor:
l-ike Lxp€rl Lrs€ra, the r\pplicitnn SLrpPo.t hre is stiffe.l on .r "nnerupt ba\is bt
people rvho ar nornmll.v (l.rihg oth.rjobs \itr ry b cdsure thn rour.trll it xnsw.rcd, blt ir is
oor ale'ays possiblc to rraDsLr r!€ call ro Llr€ 4proprirk spceialisr ll tou bdierc $c rft not
lrspoodlns nppmpriat.lr lor shonld nr$.211lsih..d sil ill} tf rhen nec.ssirrl1ou .2n
es.dte ln lhc s.qn.n.r: sci.ut bct()w:
\orn.l
vorling hon6
Cusrotuer S..ni.es Nl .g.f
I"JLn.L llcclauitbry, Dircctor

Fault Reports Line (7700)
Percentage offaults cleared wlhin 1,5 and 20 days
Calls !r rlre trli desl,llnLl, r.tunr lurrl,t. actnni rre
r..ordcd o.to n dntabrse. When the lrult is der.d, .r nre
issue 16 bcetr rdohcd. drc hft is .c.ordcd xs cLd.d.
90%
6000
5000
This rnitr shows the n!ftb€. .f frulti whr.h rrr.loscd
nr rhc mondr. Also sho{r is thc Nc€hr.d p.(cnugc ol
o,c iauus clrtrr€.t tilhin r,t and 20 dals.
75% ol irnhs should be cled{l in t dat
9r ot t n s sh.nid l)e.le.r.l in j davs
9q,! ol tiulrs shodd ])c cl€ared in 20 da!i.
$
a
a0%
20%
0%
e
z
t00%
a0'/,
a
30%
20%
t0%
o%
5oo
roo.E
Application Support l-ine (7701)
Perceniage oi qlest ons cleared with n 1,5 and 20 days
Cills ro tlr rptiication snppo lin. arc L-co.dcd onro a
!ir,J ,.e 1{. "a 'h,
I .. o, Lff '
This chan shows dre .utrrhiik
whiclr arc cltrr{
90,( ot q{csti{lrs should be xnsr.rt

20
Equipment Supply t,ine (77O2)
Average time io supply services
Access Requests Tr.g.t = 5 woftnrg dals
; ro
9"5
I'r\,. k' _ a ou knts."..
orhe. Reqnens nxs ro targer ser
lhr J,ar lur n.. r. U r'rh' ca c F .l wn Ad"\..
'u
eiiher lr.rv 1dl! Ie estnMre ir *ill fuk toftrlln(Lhists
brcd on ilre.lrrc.r m.,s!,rd leid{ne) or b islt you
All-In-One
Ava lability
Bccslon scricc pturidcd b! BSC
wl'.n ihc ..qnesl is lulnlled sr ain !r retr you (usualy
by cnDil) thc sanc dr_'. (Ple6e mte thrt rfr i cqrc$ is
nrade br oft tdaon on trchrlt ol sevcnd, our
acknowledaenrent w b. h th. F,sor slro nud. tlie
requen we relt or ninthc. 10 inform drc orhers )
alrEna]l qc ireror iblc ldtnrly b serd our sllpnge
rcports if ou cstim2tcd dite .hrnges bni w. $ rll io olr
bcn kr giv€ r rtviscd dlc ifvotr.rll ns
'lhs .nxn sho*,s dr€ le(rnragr
of tnre dr2t theseNi.e $ avi1ib1€
beMed
0t 00 md 19:00 e2ch
Thesc slrisdcs rrc m akfugc ol
dr. c.v.nt.t (cvA | ) rhd
rivopool GL{t) scrL.cs.
i
.E
t00%
96%
t 92%
9t%
E
I
:
.a
E
i
95%
9t%
PC S€rvers
P..|. nrh )\ad.bl(: fmn lnre
!r.r 01 tbc n4or lc se1re6
ihrolghou dre sire rre nonitored
auromalcdly to sr jl thr) rrr
aq'iL:'lrl. It rhc nionit.tine shrion
dtscovcrs r scnq is lnraihble
dnn rhe F(e.trge iviilabditl will
he re.lrced. L.h rrrcr is ch.ck d
apP1oxim2r€ly crert 10 lri,auts,
xnd tlre |.r1rrt's. is grinerl tro.l
Lh. loul ntrmbcr of Nc.csshrl
i(dnprs $nlur rlre period 1-he
nrooirors nrc opentiood ttum 07:00
rill tt:00 ea.t $eeli'lar
Th. ii.rlnAs shoM lrere nr for rppn)ved r€qu€sts
. vhc. an I]\ rmi PR nee'15 ro bc fliscd bv tlr. ns.r
d'visjon (gencEllX rhis is fte cir lor all €ndarer
h2rdwarc 2laft froh Udco (rminds Standard
wnnbws PcJ rnd p.intcs), ti'ningsiafts Fh€nrhe PR
ha rccciEd rhe ne.essaqr .Dprovrls xnd b.dr l]xs*-d
ro sI ]jqu\nncnt sL'f!l) (You Qn help ns to (dncc
ihis le.d lime bt, nl.ktrglrf
Mamser awrrc of tonr flrns ni d .iny
sBgc, so drat
h..:an cffn.e d r aI issisrs xppropriitrly lr isn, any
.F
' q ,vrn' u.l"h,'
l. J
'.
'fl{a'r".rlrl\
dcscri!ft]n 01 dre L\/R p.o.ess, plcrse rcf.r to drc
Inv€snrent Appli.ali.n P(ftss Gnid.
(tQD 607t3 i-{l Y]i!. eLLi.h ls nviiliblc f.oh vor.
.lir$i.nil fiflrn.ial i..onnitrnr )
. ln rgs isno( budgrt isav:jhble.
. rof xll oiher leqncsb dmnrg serts it thc toi.r wh&c
tlt sfe.itl€d lel€l of lsd divisior inrhod&tridr nrs
b, r !
r. d I " 1,.. u ru hv ..i r' \Jrie. r' T.
'r
Equillm(d suppLv wiu ttlllou
rat is ncccssa( in yoxr.ase.

- 1102
\ Linof lrndxrd'scni..trdd rpplicanons is bcing conpil€d in a.aiil.!r. for dlsnlhnil.n i.
dilis,.Ml rcprc-