GPT Quality Matters 12 1990 - Edge Lane
GPT Quality Matters 12 1990 - Edge Lane
GPT Quality Matters 12 1990 - Edge Lane
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Whst you need to be a winner isGRAND NATIONAT FORMChris Mo .y l?n), scn?nl monoger' Bl Prc renent S.tui'6o*en14 th; Bsi?so .enin.orc lor uA rtd ol rs6 to BobPd'fnrlotI tk .al6 dne.tor. ot th" StNtltt.t ruiPu ol Qunlitv tcponPdWHILE racing erihusiasts everyuhereuere debatingwb€thd D6€rt Orchid wouldor should run in thisy@" Grdnd National, TSGwas @ncern€d with its oon'grand national' performanc€.As in the stcepleche, theprize is so! by those whocomplete a tough brn aciting@urs, me€ting chall€nges,competing $ith other highlytrain€d, competitiv€ and dedicated tunners, and showingThe parallel between therace dd the way <strong>GPT</strong> ispursuing <strong>Quality</strong> is alDar€nt,5d to m6rk the third anniversargof Quditfg Mdfteb, shorilgb€{ore the Grand National isfrn in Lileroool, loull findinside Enc Fbming's impressionof th€ TSG'9 equivalent ofA quality three.year-oldINSTDE THIS ISSUE:Watch |,,innerc.............-. --..... --. --- -....- page 3Eic'stocing cert ......... pages4 and 5Comstat quolity .............,...,.,,.................... pogebScrop CAT success ....................-..----.-,- page 8Chorus of approval!j:,. o'a .i' \.dA d@ he -u.as v& b.e pd I i'roq .n.nl .14I - re.oa o Bcri-0 Pl '1" '0o'osta;dard jor a qualilv assurance synen lor d€sisn. dcvelopmenr,produ.lion and inslallalion and s€Njcing.Sin@ th€n there hav€ be€n $l?rfrediale audirsWe are requn€d to undcq. a lull re-dsessment aery firee years ilwe are to re;ain on th. D€pahnent o1 Thd€ and lndusty rcgiste. ol'bur thtee \ria6 api@d lasl 96r, and BT camed out a second Pad-!r. as*ssme oi rhe business aL Ll'e €nd ol Auqust to tha naiionalsrandad 855750 Pt L 19a7 verion, lhe oquiv€l€nt ol 15()9001The new veEion plac€s greaier emphasis on tolal qualig manag€t€nLa.d qulily impmv€nen1, and rhe need lor mandgen€.t.onnn nenrand coft{tive acton syslems.You ulr be plp.,eo lo l'rr 'l'" ." ,P"dnd'iri'lrro\o- hrad "pprovr. dn.l r"" a ' r d 'dan lpd ov" b! B c .q€mony in DecenberMike Stewarl, Operations qlalityaeqtive at <strong>Edge</strong> <strong>Lane</strong>, explaiNuhat 855750 Pl t (equilalent toISO900I) approval meaN toSwit.hing Netsorks.GPatl But what does it mean?W€U, i apprcves TSG sites to cany out the actlitj€s m€nlioned aboveal Ballynahinch, &lge <strong>Lane</strong>. Cov€ntry. P@le and B€€ston lvithout rhisapprcval w€ would nol be allowed to s€Il tr our naior cunomer, BT,since ii is a reqliftm.nl1h€!i insGt on irom lh€lr sutpli€rsAnd I dn sure lrou apppciate that it js .ot only the r.quueDenl tom€et ou customft' speciicatron it is essential lo !s as a business tohav€ an elf€.liv€ Qualily policv N pan ol the t@ls Jor achi€ving th.l'd like to thank the peple oho parbcipated in the audit and lhosewho, althoush not dirccdy involved. conlribut€d by ensunng the ngblmag€ was pr€a.ied lo lhe ass€ssoG in e!€+' ar€a th.! uisited or pas*dBLt donl sil backl We mut prepap for the next as€ssm€nt, whichwill be by an indepodenr rhird pany lhis is nece$ary to ensure rharther€ a€ no resbictjons on ouf abili\, to tad€ in th€ e!€r-growins
THREE MEN ONAN APPRAISALTHREE men from <strong>Edge</strong><strong>Lane</strong> rrent on th€ appraisalin lhe east - andfound the food wanfing.A McDonalds at 3amprovided food from thegods after all that rawffsh!Graham Bell, AlanJackson and AndrewWhitehead weren't {torkingfor th€ Good FoodGuide. They were appraisingGPI vendors,and their two week irip toJapan and Malaysiaproved v€ry valuable.GEham, chiel burer jn PUFchasins, had proposed an appraisl visit to Fuj'tsu majorsupplier ol DIL relavs - andgroup diraior Badi€ Lawsonsuggeded ihh should be exbnded to tak€ in olher vendors'The three of 6 pfovjded juslthe dght mix,' says Graham.Alan, who work in QA. provided the qualiiy angle. Andrew,Iron MEC, tbe technical expe.-Itse, and Ghham the comftercial):or occid€ntal businac€s, apprai$ls are very much the nom,bui ihe onent oas le$ rec€ptive."They were happy lor !s iogo. but ihey believe ihei! quali\,levels and ploc€ss conbols arepefect and can't lndeistand acustomer impGing additionalconslraints So lve werc able iomake ihem aware oJ GPI-SDeeds and shategic intenl." saysThey speni eleven days i.,Japan, travelling extensively tovisit TDK. Toshiba, Muhta andFulitsa a.d wmi on to MalayiiawhPr€ Fujiisu have a hrsh techfactory in tb€ middle ol jungle."Labou is very cheap there,nqd wome. don i get equal pa9,e they bus in thousnds olwomen - lor 60 kilohetresio work among all this gr€enl ':|.,*&{!iAt TDK'' Kitakots teto1 G/ahon lies the Union fog, dad dietor oJ.tuolity Mr vomuoki theJopan6e. Andrcu n on Gmhon s dsht.{lan b?hind Andrew.He believes th€ Japanese@me lo appreiate a lresh eyeon |hen qD!k. Th.! are Iar moreused to qualily as a s'ay ol lileb€6u* the! have b€en doins ite long, but were rcsponsive toth€se repreentativ€s ol a Bnishonpany - the fi6t people {ronihe UK lo €n! out an audit inthis way. Their visit has iaid frmJoun.ladons lor the lutufeTQUALITY OUT -OF SITE __ ]ZONE 15 .ttue, ar Newcaslle underlyme. is on€ oi eight aroundBrfiain d€dict€d io supporijng ihe people sorking out in the neu.The zon€s se€n to have €ccenbic boundades, but relate to BTM a rti, C ti tchl ey, I h o ncc d i re.ioroJ TSG (.enk ), !reents oudrdsto (ftun k!t) Bndn osbome.noninol ledset monoser, IorqCdLtefidnk, lindn.iol le.lge$ @-.othtont, Atan Gillespie, c6hmonogement occoutlont. ondSteDe Dolon, .onfi.lentidl poyrclmdnag.L to ma* that .ontiburionro Qu6t training.ALb€n Grdhan, ih. rmnaser ol Zone 15. explains their role''W€ are raponsible lor controlling the insrallation ol Svs'€m xand some other od!.ts wilh lh€ .ustomer al resular inteNals. loenntr. ihal we me€t lheir fequiremenh and give then th€satislachon theg are l@king lor, ataining da@s and targets pt "Ensunns a quality sdice. jn otha wod'Th€ olffc€ at Ne$asde is obviottly venJ €fii.j€ndy run to achie!.a quljty p€rlonnance. The sinple but eflehve sysipr.l a separate'lpl011'nb, b, L |rr'-1 n"i, d | 1 olc q-?' e\ qodn€d to'hd'Fyroll cle Viol€t Moslyn-Haratt she deals wirn 245p€opl€ within lhe zone, who have comllicated time sheeh. Th€y6",lro r"noG lo ddo. , d"o d: pp'ldp L(0ollr.m dr' o.?"a week lhep is a considaable exeGjs€ in logslics k€€pins lrack olA.d .ve$rone els€ th€re district manag€6, area i.stallalionensjneert, secrlary, PROM blouer. van dnve6 - ls cLearlg4a, otad 4,.u1na lh? one oH ,9\6 d qucl!!' )p^ pFor more 'oabou the p€ople h ZDrc 15, ee the nexi issu€ ol
,iKEEPINGA WATCHffi{l*l ji:rk-*. {,.li{li ::;{hti:.l.rxis:rn O N Q U A L I TYTeamwork takes theTissotDON STEWART S wrisl wearth€ Tnol walch bui iheaward was made as a reiult olteam e11ort, h€ sa!s. And thaidemonstrates on€ ol the r€asonsDon won he hoiivales his stal{Don, now system design .on'suliant, New Cenlury hocesof,at Covenh!, was nominated byChnsdnc Sainsbury, manaser oIlhe producl d.velopmenl Sy5temX process and conboln rastucture. He h6 played a significaniparl in in.reding the caPacit! olthe stohge allocator a soliPAPERTIGERTAKESONFLESHAN ECR system ai Becsron wasjust r pdp€i iiger, aaoding iosviems provrrg engneer booTall.n But with a colleague heiackL?d thP b€.st and nolv ii's up''I got ll|e. ECR dalabase u!a.d ru.nrng 0! gong rouno andasking people to raise ECRS,"erplaine Bob. who noved ioB€eno. in 1979 hom <strong>Edge</strong>LdJre H€ joi..d lh. .ompany:l(lThe database is u5er fiendly.so .n.€ people got the message,th. implcn.nbno. was straiqhtIon{ard Bob, a QII memb€r,ra. the P€r{oman.e TasL Grou!team which produ.ed son,e 30Lo.al pro.edures and elimrnaledmany roor .auses ol iailur€.Managcr Peter I indsay nominated Bob lor th. aoardware progranr uhich naintanrsbanslations lor the Stslem Xprce$or flom 3.5 io 1<strong>12</strong>The specifi.ations for lhe ncwa.d improved storage alio.atorwefe cleady sven b! Don,lhanks to his use ol ih€ ViennaDevelopfteni Method (VDM),and che.ked b9 anolher qualil,technique, Fagan inspections.Qttoefrf , . Ineeplng macnlnes moungCUSTOMERCATALYSTDEDICATION to customeisabslacbon uon the nwad lorMike Bo.d, then n €nqiieering and bL:in.$ .entl.s alPoole H. wa5 nommal.d b!John a.mriaL. who was thenNlik€, who is now based atEdlle <strong>Lane</strong>, working lor JohnHatfr €ld. appljcarons buiin?ssmanager, 5dy! n's rore wascatalyric Th€ busn.cr had aprobl€m in ihal BTs percep'tidn .l Slctem X pedomancewas poor Mjke a$isted thechanq€ lo a more lavourablevlew rhrcuqh d ,onl <strong>GPT</strong>/BTinltiahve, ni!.llLng sixty pe.Tli. improv.m.nis in cu!tom.' saiislacb.i serc considerable, a.d although llikeis nod€st about hii pail jnthis re!€rsjl, d.any it i5resdrded as a ve'!r ignifi.anlCENTRAL Mai.ienan.e Unit(Crvlu)at Edg€ l-ane has th. rasl
(fJ!-TURE IBfbl41.1'(NFARL IITTFIEI.IieurreFrutlF rajeu.$&rAIURE.NCNlXiYIADAM//HIPLASHAcrniTEAMs
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Comstartakes <strong>Quality</strong>seriouslyCODY FORQUATIIYJACQUI CODY has joinedlhe quali\r supDod .entre aspnn.ipal qralily engi.ecrfrom internal control wheresl,e has work€d sn,c€ 1987The {iFt gin techfjcjonapprenhce. ,lacqui joined thecompany seven tears agobecau* sh.'s always b..nirn€resl€d iri hos thngs uorkand decided lo do her ONCin elechonics llhile on place.ller int{t.st in qlalitr rvasencouraged when sh€worked on th€ BQ presendtion. and she has €x!€rienc€in wninrg business pro..Jdcqul hds ,!o special hullbi€s, admittinq that she's nota fih.ss lanan. I likP th.principl. ol il. but il do.sn tlasl ve'r- long," sbe salsThat s ihe mcisase kon' lsorlob'^\ky seneral manaqerof COMSTAR.A QUALITY na.agemeni sysrem is beinq sel up in theMos.ow opcGtion Bas.d onl5o 9000, rr\ probabl! a lircftor a jonil SovielBntish comlanyj-rnd !ho$ cenairrlv a iirstC.mi|ni ..r !p la+ ledr LvaP dnJ lh. Muaor Tclcphon;?Company, . llukr q to CPT i^'help in sedjng rp irs Qualiivtnem. D 'e.t '.rfualit! B.tiiLot p.es.nrations Lo COMSTARIgor Lobovsky has mad. sure€very €mplolee is aeate oi thenee.l t r elfi.icnt qualitu maDalement an.l the coDs.qucncesol faili:g to recognL* ris imporCOI'4S lAJl s qrality engnreerGdift Kolrpan.ilsevd lill visilthe LiK e..ly in April ro s.c howCPT s qrliq syst.ms are nrplenent.d lh. tarjt.t Ior nnplemcntingan €ll€cllle qua|l! manageme.t 3lrsten $ D€cenbeland progress Io date ts ..Isor Loh.t.k9 kentrc) tnd Jinah.iol ?t.rtiue Vitoli Vilensky uithBryan Cdsboume drnng . ui sit ta Edg. Ldne bhen thca .r.r1 sir o..i.sih tsnbir, thtdying ndnogefreht method'ON A WTNNER'.bon"*r--,i d |"\.,o',". t..,, Ii..,',/Nonh Wesi Regioral troph! Irom lhe Duke of Weslrim erq"po.d .rr,i, r.' ol o ofuMor\.F "rl. .1 o o' u or. of \e q. ifoa" i... r. -wnt.,q d d ".'i , ,i .ep Lod . 01". I rop r"j alThe prescilation was nade at the Ramada horer nMdn.h€ster and lechnical tain'nq maD.qer John lv1a6ha1l,oodr.L.r .r rbol , v,'pol D,.B,d I\P o'd B" ro,. B'.. Frt.o'oqualiq nanag.r at Pool. an.l llene Sretrdrl a supeMsor atBallynahi..h !v.re at tiie c.remonvCARRY ON QIT.INGGET IT RIGHTFIRST TIMEll, !'ou've got a.!- soippers ofnrlornralntr krr lhis coludm,please senil them lo the.ditor (s.. pagc 8). Niakcstrrr Lhr ta.ll€L has a scnsc ofIn tuneAFTER the Qualily Revieaai Stfatlord upoir Avon, theQITS soughl inspnalionto', dP bard and de.lared,"On.a nora unto thpbre.ch - lhen lent inlobaitle to make lheir activitiesAnong thc .ecommlnCations made at lhe Reviewwer. that what Qfls .1oshould be publicLs€d lo awider audien.e Gee opposltel, lhat n€s ones drolldbe set up to cover areas notalready i.cluded (lor €xample, P€Fonnel), that thPirIunction should be lookedat i. the iigh, of the empioy€€ attrtude sutu€lr, tharlheir .onfrhi.anon withthe tradLtional qualiry dssurance gfollt shoul.l be inlproled. ;rd lhol lheyshould have a cotubonlanguage ncrcss cPT.F.nginecring was chose.as lhe p'lol in a geater.rNarencs ol th. self a*6sn,cnt (audll) proces, Training require.l to .ompleleand make available a presentation on BS5750 Cominer.iaLto repod iurther onQITs have been asked tosuggest padicular <strong>Quality</strong>lhear€s so that one cn becon.entral€d on at a tnie.All ihes. actions havejreen consid€red and a natnxol nctions publi5hedA linal r€polt wiu behade in May this !ear.Vnnd Mostyn Harrell respond.d to the request forideas or ..rten1 nr lbe lastissur by ruggesting an and€Qudliry Moftcrs rang h€r tolind oui mor. about theiratiilude 1o qualil!. and Vn,letsaid: 'lvhilc Inr Dutting vorthrcush to tlre nanaser I'11!ti!. lou a qrick brr$ ofIhm.: on th. Rons.:." Preparedio yodcl, Qr.lfuri M.i&rs uas v)meu'hai @nf.nrnd'cd lhen thc phone scntmediaeval and sav€ fonh
&GiPTvTHE o'eniding cim oJ the Quclity Process is toensure oll oJ our employees Jully understsnd theirindioidtiol rcles ond hou theg con contribute to itssuccessJul implementation. The use oJ Quo,litgImprovement Teoms (QITs) in oII areos of thebusiness is the key to the process.<strong>Quality</strong> Improvement Teams -A Quest handbook for QIT members.Pase Sevendl&.GiPTwKEEPING ON KEEPING 0N...Product Deuelopment QITsuccess at LiuerpoolWhen the new SABC was formed just over a year agowe realjsed ihat the exislng QIT (Liverpool Eng'n€erjng)was attempiing io cover ioo big an area to haveimmediate and long term impact on the Qualiiy Process.We sei up PDQIT nr its plac€. {ormally siating iis purpose,menbprship, rplarion)h p. and re
Scrap CAThits thetargetHALF a million pounds a Year*rapped by manuiacturing ProA nn! De(entaqe ul Llre manufactui;a ,o+ oa !<strong>12</strong>0M *J'vear btrt 1@ much whenwute pubuins Qftlig.Scnp CAT aimed to bnng thepercenlas€ down hoh 62 to .3- and the stm scrarJped lcDe!€k Fell, manulactuihgexeculive at Edqe Lan€, led tl,et€am Gofdon Bennion fiomFnrance, Harry D€vonshire(Qualilv). lidustnal [ngineer,no\ wanen OqlE!. ldl XeretPro.lu.hont Mik€ Wrclhdm"a; (Production l-€st), MauliceWood from Mainienan.e, andIvor Scholes who wotks in Pro_They obtained lhe iniomationwhich let ihem identfu theoBes ol schp.ode and descending lalue order. Depadmenlal ma.agefswere g)veo a laiget cost €chfronlh, and the CAT kept ar eyeon trends $ they could pick upDamage to bcrds at llowslder hd b€en d€alt wilh, anddamage by automatic conponent inenion machines .edu.€dBetter progams lof tesling devicesa.e ued now. The CATlound ihai g@d d€vi@s had iobe thrown out, beGuse theysuffered ele.hical damage dunngiasts, so l@D work with ihesuppli€r made sample testingSc6p CAT ffnGhed in Mar.h,wjih iargets and scrap levelsachi&ed, ard manageB nowable to tackle poblems as l,\eyTONYSNOADTHE sudden death of Switch-Ing Nenlork< manog'ng J re.tor lon! cn^ad on I February shtrked and sadd€nedhis frierds and colleaguesthroushout the busine$. Hisralants, tuie.dliness and approa.habilily made him apleasu.e to 0ork with, and hiscommitmenl to Qlaliv wasTonv would have b.en 60on 7 lrebruar! and had beenplanning to relire shodlyTo hG wile Sbeila and thenIamilv se eti..d our v.tr!Nof-soshrinkingViolet!l4OtETS dre suppGed ro 6eno'16t ond reriihs, but bhen t.oma ta sin1ing the qualit| prais6al her ca|eogu*, Violet MosrgnHdtud d@nl liDe up to herViolet, pogoll .le* in zone 15,brcte ta dn4'.r aJ swlit, BttanCosboume s,oseii,s <strong>Quality</strong>Mairers shouid repat on theiruork Sh€ oiro f5A Jat herpapasol uhich she'U no daubtfind uselul 6 her.nPteenlh etu,.tCOLIN MCLOUGHLIN has ahi$ion - getting all<strong>GPT</strong> suppliersto d€li\€r whals requiredVendor revirys have revealedthat ifs not as easy as il sounds.SupFlie6 perloma.ce usedio be narked on saen calegories. some oI thed ftcasurable,othe6 subjectile. These havebeen reduced to th:ee. all neasurable: on lime d€liv€ry, balchnumber a.cura.y, a.d deliver!'quanhty ac.ftacy or djrrepanc!On lime dclivery scores 75 Percent, balch number accua.y 15per cent and lh€ third caLegory10 per .?nt Colin, progr€ssinga.d scheduling manage! alLilerpool. has a mathemancaliormula Ior ds€ssinq periormance and there has beenco.siderable imprcvement in deCommuniation s better. tooSuppli€F are seen on i regularbasis a.d are given d€tails ollhcir pdlormance €:ch month.The result is a bctter sFjft oieorkifg togelher, and Colin smisson is being accomplishedIJ you uoul.t llke tuorc tnfornorio, on Coli, s s,...?-s, unddetoil. oJ the Jomulo, pleosennlJ hin M dt 4<strong>12</strong>2 ot EdseQUAT.JTYMATTERSThe GPf mag.rzinedealing all sspects'llithol the QualitgImproDement Process.EditorBryan CasbourneDire.tor oI Qualiry_ExieNios (118Written and desisned byProsp€r CommunicationsLimii€d, ManchesterPublished by 6EC PlesseyTel€communicationsLimitedfor its employeesthroughout theUnited KinsdomTyp€ser b! NewsPhotoseding SeNices Ltd,BTL Pint,Btrry, Lin ashire.6 GPI GEC I'l€*eTelecommunications <strong>1990</strong>
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