Annual Report 2012 - Communify

Annual Report 2011-12 

together 

we can

i 

Communify I together we can

Contents 

Our Vision & Mission 1 

General Manager’s Report2 

President’s Report3 

Aged & Disability Services5 

Meals on Wheels7 

Domestic Support8 

Supported Housing9 

Tenancy Sustainment9 

Community Education 10 

The Exchange 12 

Recreation 13 

Early Childhood Services 14 

Home Assist Secure (Inner West) 15 

Mental Health Services 16 

Transport Services 19 

Venues For Hire 21 

Welfare Services 22 

Human Resources 24 

Volunteers 24 

Finances 25 

Minutes of Agm 2011 26 

Our People27 

Organisational Chart 28 

Annual Report 2011-2012 

ii

Our Vision & Mission 

Vision 

A unified, supportive community. 

Mission 

To strengthen the community’s capacity by responding to the 

diverse needs and interests of all its members. 

Communify Values 

Integrity 

We are committed to a culture of honesty, accountability, transparency and justice. 

We are 

Passionate 

We are determined to action that improves quality of life and a sense of belonging. 

Inclusive 

We advocate for inclusive communities that support participation and access. 

Creative 

We are committed to new ways of supporting and engaging. 

Collaborative 

We embrace opportunities to build alliances 

that strengthen our capacity. 

1 


General Manager’s Report 

Communify has had another busy and productive 

year which has again seen the organisation 

continue to extend its range of services and 

activities to address unmet and emerging needs. 

Whilst our continued growth has a clear direction 

our emphasis has been on maximising the quality 

and relevance of support we provide. This year 

we have seen the realisation of a number of key 

strategic projects. The housing development at 

55 Waterworks Road, a five unit infill development 

on land leased from Brisbane City Council, has 

recently been finalised. The project was awarded 

$1.3 million in funding under the Nation Building 

Stimulus program which financed the renovation 

of a derelict building into five social housing units 

for people in need of supportive housing. We have 

been a strong advocate for social and affordable 

housing and are proud to have been able to provide 

much needed facilities within the inner city. 

The project took five years, with many challenges 

along the way, but thanks to a number of key 

supporters, we ultimately achieved this significant 

development. We are now well positioned to seek 

further development opportunities, particularly 

around the housing needs of our disadvantaged 

community members. 

We also have seen the upgrade of the Paddington 

Centre which provides respite services to our aged 

community, and for people living with disabilities 

and their carers. When the respite service came 

across to Communify from Brisbane West Senior 

Citizens in 2010, the facilities and building were in 

dire need of upgrading. Through reallocation of 

surplus funds and bequests from former clients 

we have been able to upgrade both the kitchen 

and activity room facilities. A testament to this 

wonderful new space was when a group of younger 

seniors asked if they could reserve places for the 

future. Thanks must go to the wonderful respite 

staff who continued to provide excellent service 

throughout the very difficult renovation period. 

We have continued to focus on building a strong 

base to provide stability in an environment of 

uncertainty and change. We are soon to see 

significant changes to the way in which government 

will fund both aged and disability services with 

the introduction of client directed and packaged 

care. With these changes there has been a strong 

imperative for Communify to look at sustainable 

and independent funding streams, strategic 

partnerships and alliances, and a move towards 

more efficient cost-based services. 

With the new focus on client/consumer choice 

we have invested in marketing to the broader 

community and building our profile with key 

stakeholders. Our signature branding can be 

seen displayed on our cars, buildings, uniforms, 

brochures and contractor’s vehicles with a 

strong local message of “How we can help”. 

We have maintained our strong commitment to 

professional development with a firm focus on 

staying abreast with contemporary practices and 

knowledge. We have also invested in the quality of 

the work and services we deliver through up-skilling 

and initiating new specialised positions within 

services and areas such as HR and IT. We have also 

invested in business development, scoping and 

planning for short, medium and long term needs 

of the organisation, as well as in mechanisms to 

ensure cross-sector collaboration, linkages and 

representation. A stronger presence on a range 

of committees and working groups gives us a 

broader platform for our advocacy work, allowing 

us to speak out more forcefully on the social issues 

that affect the communities and people with whom 

we work. 

Once again I must commend and thank Communify 

staff and volunteers for their commitment and 

dedication, they are truly inspiring. Every day I see 

evidence of the difference that their support makes 

in the lives of our clients and the engagement 

with our community. I would also like to take the 

opportunity to thank the Management Committee 

for their generosity and their wisdom in providing 

the strategic support and strong governance 

that underpins the organisation. Their prudent 

management has allowed us to maintain our 

strategic course as well as exploring exciting 

new opportunities with confidence. 

Karen Dare 

General Manager 

Communify Qld Inc 


2

President’s Report 

3 

Communify I together we can 

This year has been special on a number of fronts – 

not least of which was the successful completion 

of two long standing projects – the renovation 

of the Paddington Day Respite Centre and 

construction of 55 Waterworks Road. 

These projects showcase what Communify is 

capable of achieving, through strategic partnering. 

These were major undertakings for an organisation 

the size of Communify. 

The adoption of a client focused approach, and 

careful tailoring of services around the needs of an 

individual, allows staff to identify gaps in service 

delivery and respond accordingly. Earlier this year 

the Mental Health Team identified hoarding and 

squalor as a growing area in mental health and have 

researched best practice models from overseas to 

better support the need of this client base. 

The Management Committee has again focused on 

lifting governance and compliance arrangements 

and has brought in experts to assist with Risk 

Management, Workplace Health & Safety and 

Business Planning. Program specific Risk Registers 

have been developed and integrated into the 

overarching risk management strategy to reduce/ 

mitigate risk exposure across the organisation. 

No two years are ever the same at Communify as it 

strives to meet the changing needs of community 

members. The ability to rapidly respond to and 

embrace change is one of Communify’s great 

strengths. It is this flexibility that will be called upon 

in the next 12 months as we position ourselves to 

respond to major changes in aged care funding. 

A communication working party has been 

specifically formed, and alliances with other peak 

bodies to increase our advocacy efforts around 

this issue. 

There is no doubt in my mind that Communify is 

a truly extraordinary organisation and is made so 

because the passion and dedication shown on a 

daily basis by staff and volunteers. In this fast-paced 

world, these extraordinary people care enough to 

want to make a difference. They are the strength 

behind Communify. Thank you. 

Gabrielle Dorward 

President 

Communify Management Committee 

Management Committee 

1. Peter Matic – Committee Member 

2. Janet Marshall – secretary 

3. Cate Clifford – Committee Member 

4. Wendy Mulcahy – Committee Member 

5. Michael Farrington – treasurer 

6. Judith Hunt – Committee Member 

7. Cherylee Treloar – vice president 

8. Karen Dare – general manager 

9. Gabrielle Dorward – president

1 

2 

3 

4 

7 

5 

8 

6 

9 

Our ‘Communify Bunch’ Management Committee

Aged & Disability Services 

Our Aged and Disability Service has this year 

undergone many changes. The most significant 

being a renovation of The Paddington Centre 

and the centralisation of our Aged and Disability 

Services at The Paddington Centre. Both our 

in-centre day respite and in-home social support 

programs are now coordinated from here. We 

are delighted with the new look and feel of The 

Paddington Centre and staff and clients are settled 

back in to our happy and comfortable surrounds. 

Along with our fresh new look we have welcomed 

some new staff with our current team all very 

happy and adjusting to life the “Communify” way. 

Some members of our team have commenced 

a Certificate III in Aged Care which cements the 

commitment to our clients that all of our staff have. 

Our staff are the backbone to our organisation’s 

success and we need to invest in them to get the 

best for our clients. 

Overall we have approximately 150 aged clients 

across both services that have access to social 

activities, in-home social support or in centre 

respite. We have a mix of staff and volunteers within 

the programs, with our main aim and philosophy 

to assist our clients maintain their independence 

in an individualised and holistic fashion. 

Our next venture is to redecorate The Paddington 

Centre bathrooms and to add a shower room 

so we can also offer our clients personal care – 

on site. We are very excited about increasing our 

capacity to offer personal care as it is one step 

closer to people being able to access a one stop 

shop approach to aged care services. As a team 

we feel privileged to be working for such an 

innovative, responsive organisation that is willing 

to see opportunity from change, we are very 

enthusiastic about the future look of aged care 

services at Communify. 

5 



6

Meals on Wheels 

Meals on Wheels Paddington kitchen enjoyed its 

first year with Communify in 2011/12. Previously 

run as an independent Meals on Wheels, coming 

under the auspice of Communify has brought many 

benefits. Our volunteers have enjoyed being part 

of a broad community organisation and we have 

really had some wonderful insight into just how 

we can expand our service, reinvent it and we have 

opened our minds to the possibilities of the years 

ahead. Communify has provided support for us in 

the development of our policies and procedures 

and has provided invaluable administrative support; 

allowing us to focus on the work we do best – 

providing quality meals that are so much more 

than just a meal, to the people in our community. 

Meals on Wheels clients are supported to make 

use of other services within Communify that may 

assist them in their daily lives. Services such as 

The Paddington Centre, Door-to-Door Transport 

and our other social support services work 

hand-in-hand with Meals on Wheels in helping 

people to maintain their independence. 

This year we have prepared and delivered 

7083 meals to 86 clients throughout our 

surrounding suburbs of Paddington, Petrie Tce, 

Spring Hill, Fortitude Valley, Kelvin Grove, 

Red Hill, Auchenflower Toowong and Bardon. 

Meals on Wheels is a not-for-profit volunteer 

based service, with two paid staff and a team of 60 

volunteers. Clients contribute approximately $8 per 

meal providing a co-contribution to the Home and 

Community Care funding provided for this service. 

Our volunteers range in age from 6 yrs old to 90, 

and from (last count) seven very different cultural 

backgrounds. In 2012 the Meals on Wheels menu 

has evolved with the introduction of “cookup days”, 

with our volunteer chef. 

Looking to the future, Meals on Wheels is planning 

to fundraise to purchase a blast freezer, so that all 

cooking will be done from scratch onsite. We are 

working to improve our meals in order to deliver the 

most healthy, varied and delicious Meals on Wheels 

meals around. 

7 


Domestic Support 

This year has seen a restructure to the way our 

Domestic Service is managed and delivered. 

A review of Communify’s Domestic Service showed 

us that individuals accessing the service needed 

very different types of support depending on their 

individual situations. Changes in funding also meant 

that the service needed to be divided into support 

for those aged over 65 and those aged under 65. 

The Over 65 Domestic Service is coordinated 

by our Home Assist Secure team and currently 

offers support with a capped capacity of 81. 

There is a high demand for this service and we 

manage a considerable waitlist. We outsource 

our domestic support to a small panel of local 

domestic contractors who specialise in delivering a 

personalised and client-centred service. This gives 

us greater capacity and diversity enabling us to 

match our clients with suitably screened contractors. 

Our scheduling arrangements mean that the 

contractor will arrive at a set time allowing our 

clients to manage their day. Our cleaning contractors 

take pride in their work and are always prepared to 

go the extra yard to keep our clients happy. 

Our Under 65 Domestic Service provides support 

to people living with mental health issues and/or 

other disabilities. The service is delivered in a side 

by side style with clients supported to manage 

their own domestic chores. This work can involve 

assisting clients with planning and organisation as 

well as practical hands-on domestic cleaning. It is 

a short term service and its focus is on coaching 

and skill development and supporting people to 

sustain their tenancies. 

A growing facet of our work is with clients who 

are struggling with excessive collecting, often 

referred to as Hoarding. We are working to develop 

a better understanding of the underlying issues 

and appropriate response/intervention in this 

specialist area. We have recently established a 

Working Group that is a coalition of key agencies 

who work collaboratively around this complex issue. 

Members of this group include the RSPCA, various 

Mental Health Services, Housing and Homelessness 

Support Services, Disability Support Services, 

Aged Care Services, QLD Fire and Rescue, 

QLD Police Service, Professional Organisers, 

Psychologists and Social Workers. 

Excessive collecting is a very complex issue that 

can compromise a person’s health and wellbeing 

and place themselves and their tenancies at risk. 

Traditional responses have focussed on removal 

of the clutter, often extending to a forensic clean. 

Current research suggests that this is unhelpful and 

distressing and generally leads to rapid recurrence 

of the issue. As a Domestic Service our aim is to 

offer support that is client directed and combines 

linking with a supportive team of workers and 

psychological services. We work alongside all of 

our clients in an holistic approach that is respectful 

and encouraging. This in turn enables clients to 

live in a safer and healthier home environment. 

Our aim for the future of the under 65s Domestic 

Service is to expand in order to offer support to 

a larger number of people in the community and 

become more specialised in type of supports 

we can offer. 


8

Supported Housing 

Communify provides support to tenants residing in Communify 

social housing units. These units are made available to people 

whose mental ill-health may impact on their capacity to afford 

and maintain tenancies in the private rental market. 

This support can assist clients with budgeting, managing their 

rent payments and general financial inclusion opportunities. 

We link tenants with social, health and wellbeing activities, 

support groups and other services which may be beneficial. 

We also assist clients with practical support around their 

domestic and household duties and maintaining positive 

neighbourhood relations. 

Tenancy Sustainment 

55 Waterworks Road, Red Hill – 2005 

Communify also supports individuals living with a mental 

illness and who are experiencing challenges in maintaining 

tenancies within the private rental and affordable housing 

market and are at risk of homelessness. 

This program provides support around issues such as debt 

management, repayment strategies and residential tenancy 

compliance. We work to maintain tenancies by helping tenants 

to develop a positive communication with landlords and 

tenancy managers. Our support can take the form of advocate 

and/or mediator when tenants are experiencing a breach 

or remedy notification and are feeling disempowered. This 

program can also assist adult family members to move out 

of the family home into independent living or support people 

who need to move to more appropriate accommodation for 

their needs. 

9 


55 Waterworks Road, Red Hill – 2012

Community Education 

In our halls, meeting rooms, our community hub 

– the Exchange, and the Kelvin Grove Community 

garden, every day and every evening there are 

meetings, classes for fun and fitness, parenting 

information sessions, cooking classes, book clubs, 

self-help groups, informal learning opportunities 

and more. Our community education program 

reflects the diversity of the people around us. 

There are trained, professional educators who 

provide activities such as yoga and dance classes; 

Communify team members who deliver workshops 

and facilitate groups and then there are others 

who volunteer their time to support others and 

to coordinate self-help groups. 

We are committed to the physical and emotional 

well-being of our community and our program is 

driven by the talented people who share this vision. 

We are appreciative of the funding provided to 

us through the Brisbane City Council’s Active and 

Healthy Program allowing us to provide low-cost 

opportunities for community members to ‘come 

and try’ activities through our Chillout, Gold and 

Active Parks programs. 

This year, our partnerships with the Lang Park PCYC 

and Hands on Art have provided successful active 

and creative Chillout school holiday programs. 

Sharing networks and expertise and goals, the 

success of this program has shown that the sum 

can be greater than the parts and we look forward 

to continuing our work together. We also thank 

Black Cat Books and the Ashgrove Library who 

provide venues for our book clubs, offering 

opportunities for people to come together 

to talk and to develop friendships. 


10

11 


The Exchange 

In late 2011 The Exchange was successful in 

obtaining a further 12 months of funding from 

QUT and a further 2 years funding from the 

Department of Communities allowing us to 

continue our work and to keep the doors of the 

Exchange open to the Kelvin Grove community. 

This year, Communify’s Mental Health team has 

extended its presence at the Exchange allowing 

us to open on Fridays offering groups for social 

support, men’s groups, yoga and relaxation, 

knitting and other social groups. The involvement 

of the broader Communify team has brought a 

range of fresh ideas and expertise to the Exchange. 

Commencing later in 2012 we have plans for a job 

club, offering practical support and encouragement 

for people’s desire to work, to learn and to 

re-engage with the wider community. 

At the Exchange, community members are able to 

access valuable, free social work services and free 

mental health social work services without having 

to identify as a mental health client through the 

Medicare system. 

Important to our work at the Exchange are the 

services and activities that we are able to provide 

through our partnerships with other organisations. 

QuIHN (Queensland Injectors Health Network) 

who work to support the health and well being of 

people who use, or have used, or are affected by 

others use of illicit drugs and alcohol. Lang Park 

PCYC offers after school activities for school aged 

children such as drama and fitness in parks 

in the Kelvin Grove Village area. 

Support groups at the Exchange are facilitated 

by Communify team members and volunteer run 

self-help groups. 

The Exchange offers support, advice, children’s 

activities, women’s groups, English classes and 

our program called ‘Let’s Get Kelvin Grove Talking’ 

where English speakers volunteer to meet with 

students and their family members for one-on-one 

conversation practice. These meetings take place 

at the Exchange or in cafes around the village 

providing opportunities for people to practice their 

conversational skills and to develop a local and 

cross cultural network in an informal setting. 

The Kelvin Grove community garden has developed 

into a vibrant centre of successful volunteer 

involvement. The garden follows organic growing 

principles and has welcomed visitors and offered 

support to other community groups in establishing 

their own community gardens. 

The community garden is supported by funding 

from the Brisbane City Council as well as through 

the volunteer group’s own fundraising activities. 

This thriving garden encourages new members to 

come along to weekly working bees and to share 

in the produce harvested. Most of the volunteers 

are living in high rise accommodation and the 

garden provides a social setting for people to 

come together and to experience the joy of 

growing food to eat. 


12

Recreation 

Real Adventure Women 

The final season of the Real Adventure Women 

program will be celebrated on September 30th 

2012. The Brisbane City Council contract with 

Communify Qld to deliver the Real Adventure 

Women Program has come to end after 14 years. 

In total the RAW program has engaged an average 

of 27 recreation providers each season and has 

attracted over 28,000 participants since the pilot 

program in 1998. The RAW program had evolved 

into a successful program primarily due to the 

dedication and commitment to women’s sport of 

Jill Duffield who left the recreation coordinator 

position in September 2011. The final season has 

featured activities ranging from boxing to bicycle 

maintenance, activities held in the great outdoors 

and in venues across the greater Brisbane area, 

reaching as far as Shorncliffe and Beaudesert. 

Communify Qld will continue to offer a variety 

of recreation and exercise activities through the 

Mental Health, RESPECCT, PHAMS, Exchange and 

other Brisbane City Council funded programs. 

Go Healthy Way program 

This Moreton Bay Regional Council funded 

program provides a learn to swim program and 

opportunities for unemployed and CALD (culturally 

and linguistically diverse) background groups 

to participate in physical activities. The program 

organises free activities, transport and childcare. 

The contract includes the Communify Go Healthy 

Way project manager recruiting, orienting 

and supervising three bicultural workers and 

cooperating with three ECCQ lifestyle modification 

educators who are delivering chronic disease 

prevention sessions. Through these partnerships 

the Go Healthy Way project coordinator has 

delivered learn to swim programs at Bribie, 

Caboolture and Lawnton pools, Nia Dance sessions 

at Woorim Bribie, outdoor equipment training with 

group instructor at Centenary Lakes Caboolture 

to Bhutanese and Sudanese groups. Community 

groups have participated in Tai Chi, Zumba, 

circuit training and swimming pool sessions. 

Building on the contacts made in previous years, a 

number of community centres, youth and disability 

services were contacted to offer opportunities for 

their clients through the Go Healthy Way program. 

Staff from Kidfit, Pine Rivers Neighbourhood Centre, 

Intercept Youth Service, Deception Bay Youth and 

Community Service, Bribie Island Neighbourhood 

Centre and Caboolture Neighbourhood Centre 

are partnering with Communify Qld to recruit and 

support clients to participate in both the regular 

Adventure Women and Adrenalin programs and 

one off activities. Each centre has been offered a 

selection of activities, a number of places and any 

other support to assist (eg. transport and childcare) 

client engagement. These workers also shared the 

information with similar groups building new links 

and networks throughout the region. 

To date this project has enjoyed enthusiastic 

community support with 107 people having the 

opportunity to take part in recreation, sport 

and fitness activities and swimming lessons. 

13 


Early Childhood Services 

Early childhood programs in Australia have 

certainly been the centre of much attention 

recently with the implementation of a new national 

regulation. For us this provided a great opportunity 

to reflect on why and how we do what we do. 

There is such a strong focus on early childhood 

‘education’ it was important for us to stay true to 

the ‘rights of all children’ – that they have a right 

to play and that they have a voice that needs to be 

heard. As a society we are often so busy ‘preparing’ 

our children for the next step, that we may overlook 

who they are now in the present ... It was with this 

awareness that we embarked on our year at both 

our long day care centre and our playgroup. 

Our programs are guided by strong foundations 

that children are capable and competent social 

learners and that children learn through meaningful 

connections and experiences. Our curriculums are 

based almost entirely on the present interests of 

the children at the centre (which often changes – 

and keeps our educators on their toes!). 

We have done everything from growing potatoes 

and building volcanoes to staging our own Olympic 

games and writing our names! We have pen pals 

in Mongolia and Germany, and are now very good 

at making apple crumble thanks to many leftover 

apples from our weekly fruit supply. 

In our commitment to meeting the needs of 

our community we completed renovations to 

our childcare bathroom allowing our centre to 

accommodation an extra child each day. With 

such a large number of families on our waiting list 

we knew that there was a big demand for not for 

profit day care, and are waiting for an opportunity 

to present itself that would allow us to increase 

our services. We are looking forward to this 

exciting venture and expanding our services 

so that we can assist more young families and 

hold true to Communify’s vision of a unified, 

supportive community. 


14

Home Assist Secure (Inner West) 

Communify’s Home Assist Secure has approximately 3,500 registered 

clients, with increasing referrals to our service from Hospitals, 

Occupational Therapists and General Practitioners. 

With just over 1,000 clients located in The Gap, strong evidence 

suggesting that “word of mouth” is successful for us. Presentations to 

local groups such as Lions Club and bowls clubs as well as shopping 

centre stands are important and successful ways for us to let people 

know how we can be of assistance. 

In response to the increase in referrals and requests for Home Assist’s 

services we have increased our staff both in the office and out in the 

field. We now have two full-time and two part-time administration 

staff. We also have one full-time, and three part-time Field Officers. 

We also appreciate the help given by our volunteers who assist with 

gardening and small jobs, including changing light bulbs, smoke alarm 

batteries and installing key safes. This year we have introduced a $5 

co-contribution charge for all jobs undertaken by our Field Officers. 

This has been very successful and well received by our clients who 

are appreciative of the help that preserves the independence of older 

people who are living at home. We see this as a positive step towards 

being able to keep our service available to as many people as possible. 

15 


Mental Health Services 

Personal Helpers & Mentors (PHaMs) 

In the past year, the PHaMs program has supported 

over 60 people to work towards their own individual 

recovery goals. Here is one fantastic story of 

recovery, about a person we’ll call ‘Jim’. 

Jim had been referred to PHaMs by his hospital 

case manager. He had been hearing voices which 

told him he was no good and others were talking 

about him. Jim had not worked in several years 

and become isolated from community. He had lost 

contact with all his old friends and would rarely 

venture outside. Even checking the mailbox or 

taking out the rubbish was becoming a task too 

hard. Jim medicated his anxiety and voices with 

alcohol but this made him feel his sadness more. 

With support from his PHaMs worker, Jim quit 

drinking as he recognised it wasn’t actually helping. 

Together, they worked on describing Jim’s vision 

for the future, which he hadn’t thought about or 

believed in for some time. Jim wanted to be able 

to go outside without fear and meet people with 

confidence. He wanted to reconnect with his old 

friends and maybe one day work again. Together 

they identified what would get in the way and 

that was the voices and the anxiety. They also 

focused on Jim’s strengths like caring for others 

and thought of ways he could learn to show that 

care for himself. They identified one voice that 

was encouraging and Jim said he would listen to it 

more. Each appointment Jim and his worker took 

little steps using graded exposure and mindfulness 

techniques to become more comfortable feeling 

uncomfortable. One step outside turned into 5 steps 

and that turned into a walk to the letter box and 

then beyond the boundaries of his own home. 

Jim’s worker helped him to make an appointment 

with a good GP who referred him on to an 

affordable counsellor to address the significant life 

issues that had shaped Jim’s life. He was supported 

to attend the Hearing Voices group where he 

learned how to better manage his voices and 

meet others who had similar experiences. Jim also 

attended a men’s group and began to slowly open 

up to others and made some friends. At first his 

PHaMs worker rode on the bus with him until Jim 

had the confidence to go by himself. Now Jim can 

drive a car and has begun working part time for a 

small company where all the people are nice and his 

boss understands he sometimes needs some time 

off. He has been in touch with his old friends and 

made some new ones. Jim doesn’t see his PHaMs 

worker anymore, but that’s because he doesn’t 

need to. He has a support network now. 

Besides one-on-one support, Communify’s PHaMs 

workers facilitate many group activities: 

Fit for Life teaches self-soothing techniques like 

mindfulness, yoga and self-massage; Women’s 

Anxiety Group encourages women to support each 

other while learning new ways to cope; Knitting 

My Way and Ladies Leisure Group promote peer 

support in a social environment; Hearing Voices 

Group empowers people to be more than a 

diagnosis and share their recovery with others; 

and Men’s Group provides a forum for isolated 

men to open up and connect with others. Many 

people attending these groups have made lasting 

friendships and are giving back to others, having 

experienced a real sense of community. 

People heal in relationships. 


16

Mental Health Services (continued) 

Mental Health Support Program 

The HACC (Home and Community Care) funded 

Mental Health Service has undergone some 

changes throughout the last 12 months. At our 

core we are still driven by organisational values 

and draw heavily on the team’s professionalism 

and enthusiasm. We offer support to individuals 

living with mental health and other health related 

issues. We respond to suggestions from people 

who access the service when planning new 

activities and aim to provide positive options 

for people experiencing social isolation. 

One suggestion for the service was to investigate 

how low cost fruit and veges could be more 

accessible. So, 18 months ago we trialled a Fruit and 

Vege Co-op. The focus of the Co-op was to offer 

affordable, fresh fruit and vegetables delivered to 

people who are experiencing financial difficulty. 

Initially we delivered between 12-15 boxes to 

individuals each week and it has quickly grown 

to up to 42 boxes weekly. Since its beginnings 

people receiving the boxes have expressed how 

helpful the Co-op has been and declared that it 

has freed up some money that they can redirect 

to other household expenses. It has also assisted 

people who find accessing shops and carrying 

large bags difficult. 

At around the same time we started the Co-op 

we also received a suggestion from a service user 

who expressed a desire to be involved in more 

recreational activities. They said they found it 

difficult to access “regular” groups in the community 

because of the cost involved and other individual 

factors including anxiety and transport difficulties. 

Out of this suggestion grew the very popular 

Outdoor Adventure Group. This group runs each 

Thursday and has conquered a variety of adventures 

such as indoor rock climbing, bush walking, 

orienteering, sailing, kayaking, and more recently a 

16km bike ride. Regulars of the group have said they 

feel more confident to try these activities because 

of the camaraderie and positivity within the group. 

Through our work we are always seeking to identify 

and respond to gaps in services. When talking with 

people who access our services or while connecting 

with other organisations we are keen to find how 

we can support those who “fall through the gaps”. 

One such area is in supporting older people who 

are experiencing chronic mental or emotional 

health issues. With few options for connecting in 

the community and limited services skilled to work 

with people with such complex mental and physical 

health issues, we felt that we could investigate 

this area further. We approached QUT and after 

a number of discussions have embarked on some 

research together. Some long term aims of the 

research are to raise awareness and potentially 

gain funding to design a service that can offer 

community based support for individuals 55 and 

over with complex mental and health care needs. 

Looking forward to a new year for the service, 

we are faced with some budgetary challenges. 

Changes to funding mean we will need to draw on 

our ingenuity to ensure we can continue to deliver 

quality supports to individuals living in our local area. 

17 


Mental Health Services (continued) 

RESPECCT Respite for Emerging 

Communities in Cultural Transition 

Over the last year the RESPECCT program has 

welcomed the expertise of a range of bicultural 

workers who have worked with the program on 

short-term contracts to assist individuals and 

groups conducted through the RESPECCT 

program. Our bicultural team have brought 

knowledge of, Bangladeshi, Samoan, Middle 

Eastern, Burundi, Ethiopian and Sudanese cultures 

to inform and enrich the RESPECCT program and 

to improve the provision of support and services. 

The RESPECCT program has enjoyed the 

opportunity to partner with a number of other 

agencies and a business in the last year to run 

multicultural mental wellbeing and activity groups. 

The partnerships have been with Lifeline, Nundah 

Community Centre, Anglican Women’s Hostel, 

Ethnic Communities Council of Queensland 

chronic disease prevention unit, Sitar Restaurant 

at Albion and Wooloowin Community Place. 

The workshops have offered people stress 

management strategies, wellbeing and illness 

awareness, healthy eating guidelines and tastes 

of Nia dancing, yoga, Bollywood dancing, 

Shiatsu massage and art therapy. 

RESPECCT has collaborated with the Scattered 

People’s choir and the Nundah community centre 

to provide a group facilitator to support carers 

and their families in the local Persian community. 

During the workshops the group facilitator has 

endeavoured to create an inclusive and safe 

space that welcomes families from diverse cultural 

backgrounds. The choir, utilising music, dance 

and singing as a medium for cultural exchange, 

learning and engagement. Participants reported 

that dancing, making music and singing facilitated 

social inclusion and promoted emotional well-being. 

Participants provided feedback that the group 

activities provided opportunities to: 

Learn about resources to support their 

personal journeys and their settlement needs, 

i.e. linking with ESL programs, job networks 

enjoying the opportunity to develop friendships 

with other group members from local and 

diverse communities 

to share experiences, dance, traditions and songs. 

The RESPECCT program has also facilitated some 

social gatherings including a trip to visit a refugee 

support group in Dulong. The trip to meet the 

Buddies group in Dulong, organised for women 

from the Sierra Leonean community, provided 

the opportunity for the women to have time 

together within an informal setting to share their 

survival, refugee and settlement experiences and 

stories. It gave all involved a chance to build social 

connections and exchange stories, histories, food 

and dance traditions. 


18

Transport Services 

Communify Transport provides a caring and 

compassionate approach whilst linking a client to 

appointments, shopping and social activities. Our 

workers and volunteers all extend concern for the 

overall well-being of a client to ensure their needs 

are being met across all services they may require. 

In many instances, community transport can be the 

only opportunity a person has to connect with other 

members of the community. More than just a trip, 

our team of drivers provide a friendly connection 

for clients. Our drivers are someone who our clients 

can look forward to having regular contact with, 

if only for a few moments here and there. 

After two years of solid growth since the inception 

of our Transport program, this year we have 

delivered almost 7,000 trips to people in our 

community who would otherwise find it difficult 

getting to appointments and/or participating in 

activities. We are finding an increasing need for 

clients to access transport for a range of reasons 

and particularly we are noticing an increase in 

medical appointment related need. This year, a 

move to asking clients to make a small contribution 

towards the cost of their trips has allowed us to 

maintain and extend a service that was becoming 

financially stretched. In January we implemented a 

small fee for service based on the distance travelled 

by the client and the nature of the transport, 

i.e. activity or medical related. By doing this, 

we have been able to maintain the employment 

of a part-time worker, subsidised taxis and the 

provision on taxi vouchers where required. 

We continue to benefit enormously from the 

assistance of volunteers who help by either 

providing group activity transport or individual 

medical transport. Approximately 30% of our 

transport service is delivered by our team of 

committed volunteers. 

Towards 2013, Communify’s Transport service 

will be looking to extend the reach of our service 

to more community members and to more 

activities. Getting people to where they need 

to be safely, affordably, on time and in comfort 

continues to be our priority. 

19 



20

Venues for Hire 

Our Venues for Hire continues to grow and in the 

past year we further developed our affiliation with 

Red Cross and now provide venue hire services for 

their hall at Greenslopes, in addition to their centre 

at Jeays Street, Bowen Hills. This has brought the 

total number of halls that we hire to 8 and meeting 

rooms, or smaller facilities to 6, a total of 14. 

Communify is committed to hiring low cost 

community halls to and for the general public. One 

of our greatest challenges to hiring out the halls is 

the ongoing maintenance of them. Our commitment 

is to return any venue hire revenue surplus into 

providing the community with the best facilities 

possible and our maintenance program reflects this. 

Our strong commitment to safety has seen each of 

our sites undergo fire and safety audits with follow 

up maintenance and improvement. The Brisbane 

City Council’s capital building plan has this year 

seen the renovations to Paddington Hall completed, 

returning this hall to an elegant space that can sit 

proudly in Moreton Street, Paddington. 

Our list of hirers also continues to grow and this 

eclectic mix of around 200 community groups 

and organisations means that we are able to assist 

a broad range of people to meet and enjoy their 

various activities. 

21 


Welfare Services 

In the past financial year there have been several 

highlights within our Family and Individual Support 

Program (FISP) as well as our Financial Inclusion 

Services (No Interest Loan Scheme – NILS, and 

Emergency Relief – ER). We continued to offer 

support to people in our community who struggle 

both financially and emotionally through advocacy, 

financial inclusion programs, counselling, referrals 

and creating partnerships with other agencies. 

Family and Individual Support Program 

The FISP team has a community development 

focus and provided a number of group work 

activities to the community, including facilitating 

a Home Energy Saver Workshop and facilitating 

several parenting groups. Many of our group work 

activities are run in partnership with our Kelvin 

Grove community hub – the Exchange. In addition, 

the FISP team coordinated the Community Centres 

and Family Support Network (CCFSNAQ) to ensure 

strong links were developed with other service 

providers in order to share knowledge and practice, 

promote collaboration and work together to 

influence change. 

The Pantry and Emergency Relief 

This year The Pantry was relocated to the Bardon 

centre and our Pantry opening hours were 

changed. This has allowed the FISP team to create 

a closer and more direct relationship with both 

the volunteers and clients of The Pantry. Another 

benefit of moving The Pantry has been that our 

other Financial Inclusion programs (NILS, AddsUp 

and budgeting assistance) are now more accessible 

to Pantry clients. 

Thanks must go to our volunteers, our individual 

supporters, local schools, churches and clubs who 

have donated and arranged fundraisers for our 

Pantry. In particular, we thank Brumbies of Red Hill 

and Fruity Capers Toowong who donate fresh food 

to us each and every week. 

Some Pantry and ER Stats for 2011-2012: 

354 clients were assisted through the pantry 

160 Christmas hampers were provided 

Coordinated, hosted and facilitated the 

Greater Brisbane Emergency Relief Network 

No Interest Loan Scheme 

This year we continued to nurture our NILS 

partnerships with other organisations and created 

a new partnership with Sherwood Neighbourhood 

Centre. We were successful in recruiting and 

training several volunteers to assist us with 

providing our NILS service to the community and 

to ensure we are up to date with our record keeping 

and processes. Working with funds provided by 

the National Australia Bank, this year we were able 

to provide 86 new NILS loans providing people on 

low incomes access to credit to purchase essential 

household or medical items. 


22

Human Resources 

Volunteers 

Our most precious resource at Communify 

and in our community. We are so privileged 

to have the most wonderful, skilled, diverse 

and dedicated team of staff and volunteers 

that commit their efforts to providing the best 

support possible to our consumers and also, 

importantly, to each other. 

Since July 2011 we have seen our staff numbers 

grow, not only in size, but in knowledge and 

skills. As an organisation we have embraced 

training at an individual, team and all-of-staff 

level. We are certainly experiencing great 

service delivery as a result. 

Communify has championed professional 

supervision through extensive training at the 

management team level. We have begun a 

collaborative journey which allows our whole 

staff to build better relationships in a safe and 

respectful way; discover creative solutions 

to issues and reflect and further develop our 

professional lives. 

This year’s training highlight was the all of staff 

training day in March that saw us board the 

Tall Ship – South Passage at Manly Harbour 

for a day of sailing in Moreton Bay. It was so 

fantastic to see us all together, getting to know 

and work alongside people from other teams, 

taking risks, steering and handling the rigging, 

laughing and all in all having a great day. The 

feedback from everyone was extremely positive. 

As a centre working with significant need in our 

community for social support, transport, meals, financial 

support and in an organisation that is stretched to 

capacity, the involvement of our volunteers is critical to 

the delivery of many of our services and we acknowledge 

that our team of volunteers outnumbers our paid staff. 

The contribution of our volunteers can vary from a few 

hours a month to the significant contribution of ongoing 

professional expertise. Services such as our Meals on 

Wheels service simply would not exist without the 

contribution and commitment of our volunteers. 

There is a special moment each time a new volunteer 

comes to Communify to enquire about our volunteering 

program. It is a time in a person’s life when they have 

decided to give that most precious of gifts, time. Often 

the first thing someone will say is; ‘I have a little spare 

time now, what can I do to help’ or, ‘I’d like to do 

something more with my life than working, I’d like to do 

something for my community, what can I get involved 

in’. These questions will open a conversation that can 

lead to a volunteer being introduced to someone who 

lives at home who needs a regular lift to an activity 

or shopping. A practical and useful helping hand 

that frequently leads to meaningful and rewarding 

relationship for both volunteer and client. Our volunteer 

Management Committee contributes high level expertise 

and guidance to our organisation helping us to steer 

our path and to shape our future directions. We thank 

Volunteering Qld who provide us with support in our 

work with volunteers and the Westside News who have 

assisted us with ‘good news’ stories and stories calling 

for volunteers to assist us. 

Our volunteers are amazing. We couldn’t do without 

you and we thank you for priceless gifts you give. 


24

Finances 

2011-2012 Overview 

The “wrap around” service we offer to our 

community is funded at an operational level by 

various levels of government, (as depicted in the 

pie graph), as well as our commercial operations, 

fundraisings and donations. Our community based 

undertakings, from social support to aged care, as 

well as our commercial operations, be it childcare, 

venue hire or rental properties, are all run as 

individual units – in which our aim is to run a lean 

organisation to maximise the dollars we can put 

into front line support of individuals and families. 

We are committed to being accountable and 

transparent in our operations. This year our 

operational surplus is 5.3%, which is in our target 

band to ensure our ongoing viability. 

In addition to our operational funds, this year 

we have received significant capital funding: 

$110,180 from the State Government 

(Home and Community Care) towards 

ongoing building and asset replacement 

Two bequests totalling $26,000 have been used 

to upgrade our Paddington Respite Centre, and 

purchase vehicles to enhance our service delivery 

capabilities. The Respite centre is now a beautiful 

place in which to spend one’s day, with a kitchen 

that meets the required benchmarks. The 

upgrade takes the centre into the 21st century, 

and would be a place we would be happy to 

have our family members spend their time 

$794,475 from the Nation Building Economic 

Stimulus Plan – Social Housing Initiative (NBSHI) 

– which has funded the refurbishment/building 

of 5 apartments on Waterworks Road for social 

housing. This is the culmination of 6 years work, 

with overall funding of $1.3 million. Everyone 

who has been to see the completed units has 

commented that they would be happy to live in 

such bright, modern and well-appointed units 

$1,551,047 from the Kiah Association Inc. We 

thank Kiah for these properties which came 

about as this organisation closed its operations. 

Four properties, with a total of 7 apartments 

used for Social housing, were transferred across 

to Communify. The $1.5 million represents the 

market value of these assets, which are a great 

addition to Communify’s Social Housing sector. 

These properties will need significant funding 

allocations to upgrade the facilities to meet the 

standards of the people we seek to serve. 

The Year Ahead 

The various reforms from the Federal and State 

Governments will bring challenges to the Not-for- 

Profit Sector. As I mentioned in last year’s report, 

there will be an increasing need to advocate on 

behalf of small to medium sized agencies to ensure 

there is a broad mix of “help” available to those 

in need. Under the dynamic directions of our 

General Manager, and a team who desire to make 

a difference in the lives of the people we serve, 

we will embrace the challenges with enthusiasm 

to help create a unified, supportive community. 

Operational Revenue / Expenses / Surplus 

$5,000,000 

$4,500,000 

$4,000,000 

$3,500,000 

$3,000,000 

$2,500,000 

$2,000,000 

$1,500,000 

$1,000,000 

$500,000 

$0 

2012 2011* 2010 2009 

Revenue Expenses Operating Surplus 

*2011 revenue included $97,722 of capital funding. 

Income Analysis 

Donations 0.4% 

Interest 1.7% 

Federal Govt 14.4% 

State & Local Govt 61.3% 

Fund Raising 0.3% 

Commerce 21.4% 

Miscellaneous 0.3% 

Profit/(Loss) Sale of Asset 0.5% 

25 


Minutes of AGM 2011 

Date : 23 November 2011 commencing at 6.30pm 

Where: Community Hall, Jubilee Terrace, Bardon 

Chair: Janice Bywaters 

1. Attendance and Apologies 

As per the Attendance Book. 

2. Circulation 

As above plus staff of Communify Qld Inc. 

3. President’s Opening Remarks 

On behalf of Communify Qld, Craig Hardy welcomed 

everyone present and thanked all for attending. 

4. Minutes Of Previous Meeting 

Motion: that the minutes of the previous AGM 

held on 28 October 2010 be accepted as a 

true and accurate record of the meeting. 

Proposed: Gabrielle Dorward 

Seconded: Janet Marshall 

CARRIED 

5. President’s Report 

Craig Hardy began his President’s Report noting 

that the organisation has experienced strong growth 

and he had witnessed significant change in the 

organisation since his involvement some years ago. 

Craig announced his intention to retire from the 

committee to try new pursuits. 

Motion: that the President’s Report be adopted 

Proposed Gabrielle Dorward 

Seconded: Veronica Percival 

6. Treasurer’s Report 

Michael Farrington thanked Alison Anderson for her work 

as Communify’s accountant. Income had significantly 

increased by $900,000, an increase of 27% from last 

year to $4.9 million. Expenses had also significantly 

increased to $3.9 million, an increase of 25%. The 

biggest growth expense was employment costs. Net 

assets are $2 million with a budget surplus of $467,000. 

Motion: that the Treasurer’s Report be adopted. 

Proposed: Gabrielle Dorward 

Seconded: Janet Marshall 

7. Election of Office Bearers 

Janice Bywaters declared all positions vacant. These 

nominations were presented by Janice Bywaters: 

President: g. Dorward 

Vice President: C. Treloar 

Treasurer: M. Farrington 

Secretary: 

Members: 

J. Marshall 

Peter Matic, Cate Clifford, 

Judith Hunt, Wendy Mulcahy 

Motion: that the nominations be accepted. 

Moved by general vote. 

8. Launch of People & Places 

Launch of People and Places Report Karen Dare 

advised of the launch of the People and Places 

Publication which had been prepared by several 

neighbourhood centres which were involved in this 

year’s flood recovery work. It was evident that the 

neighbourhood centres provided a vital focal point for 

local communities during times of hardship such as the 

2011 floods. The report made recommendations to the 

State government about the importance of ongoing 

support and funding for neighbourhood centres to 

build community development capacities. 

9. General Manager’s Report 

Karen Dare advised that Communify’s success is 

because of the strength of the teams working in 

Communify whether they be management committee, 

paid staff or volunteers. Karen acknowledged the 

resignations of the leaders of the Mental Health Service 

and the Paddington Day Respite Centre and thanked 

both Donna Schrubsole and Carol Carr for their efforts 

in developing these service areas. 

10. Election of Solicitor 

Janice Bywaters was nominated. 

Adopted by general vote. 

11. Election of Auditor 

Priestleys were nominated. 

Adopted by general vote. 

12. Vote of Thanks 

Karen moved a vote of thanks to Craig Hardy, now 

past president of Communify, for 8 years of service 

to the organisation. Gabrielle spoke of how Craig 

demonstrated Communify’s values and had been a 

steadying influence in guiding Communify through a 

period of major and significant growth and in keeping 

us on track and focussed. 

Craig moved a vote of thanks to Karen Dare as General 

Manager, members of the Management Committee, staff 

and volunteers and in particular to Donna and Carol 

who were leaving Communify to pursue other interests. 

13. Meeting Close 

The Annual General Meeting for 2011 closed at 7pm. 


26

Our People 

Daniel Blackburn 

* Michelle Burkett Community Education 

Support Worker * 

John Kahl 

Driver & Support Worker 

Pamela Mayer Admin Support Worker 

Sandra Ludinski Diversional Therapist 

GENERAL MANAGER 

Paula Hatcher Cook 

Sybil Curtis 

Kitchen Hand 

Karen Dare 

Donna Innes 

Kitchen Hand 

FINANCE 

Steven Hollamby 

Tim Irvine 



Alison Anderson Accountant 

Candy Rizzo 

Hairdresser 

Phoebe Smallhorn Assistant Accountant 

MEALS ON WHEELS 

Janet Ploetz 

Book Keeper 

Colleen St Ledger Meals on Wheels Convenor 

Servanda Hambaridis Finance Administration 

Jin Wang Pole Meals on Wheels Assistant 

ADMINISTRATION 

MENTAL HEALTH SERVICES 

Paula Hatcher Project & Office Administration Donna Shrubsole Manager * 

Servanda Hambaridis Office Administration 

Greg Mack 

gardening & Car Maintenance 

PHaMs 

Daniel Baddiley Team Leader 

VENUES FOR HIRE 

Jan McIntyre 

Support Worker 

Andree Phillips Coordinator 

Libby Page 


Robyn Bardon Support Worker * 

HUMAN RESOURCES 

Angela Piluris Support Worker 

Rodney Warner Support Worker 

Louise Laing 

Manager 

* 

Natalie Scales Support Worker * 

VOLUNTEERS 

Kelly Sumner Support Worker * 

Michelle Burkett Coordinator 

MENTAL HEALTH SUPPORT PROGRAM 

COMMUNITY DEVELOPMENT 

Vanessa Schneider Coordinator 

Laurie Maggs Support Worker 

THE EXCHANGE 

Heidi Cardinal Support Worker 

Catherine Wildman Community Development Worker Sally Jorna 


Elizabeth Ryan Support Worker 

REFUGEE SUPPORT 

Vinay Nair 


Mandy Cox 

Refugee Project Worker 

RESP-ECCT 

RECREATION 

Mandy Cox 

Coordinator 

Jill Duffield Coordinator Vinay Nair 


* 

Mandy Cox Coordinator Shaharia Ahsan Bicultural Support Worker (casual) 

* 

EARLY INTERVENTION HOUSING 

THE PADDINGTON CENTRE 

Sally Jorna 

Early Intervention Housing Worker 

Georgina Holloway Coordinator 

DOMESTIC SUPPORT 

Daniel Blackburn Domestic Support Worker 

AGED AND DISABILITY SERVICES 

* 

Giselle Thomas Domestic Support Worker 

Kathleen O’Neill Support Worker 

* 

RESPITE SERVICES 

Garth Schaefer Support Worker 

Melinda Day 


COMMUNITY & INDIVIDUAL SUPPORT 

THE EXCHANGE 

Carol Carr Coordinator * 

Shannon O’Brien Coordinator * 

Barbara Bell Support Worker * 

Catherine Wildman Community Development Worker 

Kathleen O’Neill Support Worker 

Heidi Cardinal Support Worker 

Karen Ann Sexton Cook 

Andree Phillips Venues for Hire 

WELFARE SERVICES 

Kylie Lewis Coordinator * 

Heidi Gerton Coordinator * 

Miranda Mallett Welfare Support Worker 

FINANCIAL INCLUSION PROGRAM 

Giselle Di Paolo NILS Project Worker 

CHILDREN’S SERVICES 

Kim Crisp 

Manager 

LONG DAY CHILDCARE 

Joanne Murphy Educator 

Ginko Eris 

Assistant 

Francis Briscoe Assistant 

Patricia Clark Educator 

Katherine Dare Support Worker * 

Jayden Burdett Support Worker * 

LADY CILENTO PARENTING CENTRE 

Amelia Kemble Lady Cilento P.C. Teacher 

TRANSPORT 

Gerald McMillan Coordinator * 

Josie Richardson Transport Facilitator 

Laurie Maggs Domestic and Transport 


Greg March Driver * 

Peter Brimble Driver * 

IN-HOME SERVICES 

HOME ASSIST SECURE 

Amanda Hill 

Terina Saunders 

Susan Baxter 

Tracey Tighe 

Michael Colwell 

Murray Bliesner 

Alan Armitage 

Chris Tone 

Coordinator 

Administration Assistant 

and First Interviews 


and First Interviews 


Field Officer 

Field Officer 

Field Officer 

Field Officer 

EXTERNAL CONSULTANTS 

• Bywaters Timms (LEGAL) 

• Jobs Australia (Employers Association – Industrial Relations) 

• Melody Krok (Employment Assistance Program) 

• Logic IT (IT Support) 

• Tact Solutions – Rosie Chapman (Risk Management) 

• GCG Health Safety & Hygiene (Workplace Health & Safety) 

27 


* Position held for part year only.

Organisational Chart 

Management 

Team 

General 

Manager 

Management 

Committee 

Our 

Community 

Human 

Resources 

Admin 

Finances 

Community 

Development 

The 

Paddington 

Centre 

Mental 

Health 

Services 

Community 

& Individual 

Support 

The 

Exchange 

Children’s 

Services 

Transport 

In-Home 

Services 

Staff 

Venues 

For Hire 

Accountant 

& Finance 

Team 

Refugee 

Support 

Aged & 

Disability 

Services 

PHaMs 

Neighbourhood 

Centre 

Program 

Community 

Education 

Long Day 

Child Care 

(Jubilee) 

Door-To-Door 

Transport 

Home Assist 

Secure 

Home 

Maintenance 

Support 

Volunteers 

Property 

Maintenance 

Recreation 

Respite 

Services 

RESP-ECCT 

Social 

Support 

Homestay 

Partnership 

Red Cross 

Welfare 

Services 

Lady Cilento 

Parenting 

Centre 

Domestic 

Support 

(Over 65) 

Community 

Engagement 

Meals On 

Wheels 

Mental 

Health 

Support 

Program 

Domestic 

Support 

(Under 65) 

Financial 

Inclusion 

Program 

No Interest 

Loan Scheme 

(Nils) 

Early 

Intervention 

Housing 

Tenancy 

Sustainment 

Emergency 

Relief 

The Pantry 

Supported 

Housing 


28

180 Jubilee Terrace 

Bardon Qld 4065 

t: (07) 3510 2700 

f: (07) 3366 7845 

e: admin@communify.org.au 

www.communify.org.au

Annual Report 2012 - Communify

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?