Internship Description - Intrax
Internship Description - Intrax
Internship Description - Intrax
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<strong>Internship</strong> <strong>Description</strong><br />
Host Company Information<br />
Name<br />
EC English – Boston<br />
Industry<br />
Website<br />
Education, International Business<br />
www.ecenglish.com<br />
Location 1 Faneuil Hall Square, Boston, MA 02109<br />
EC Boston’s English language school, established in 1992, has a great location in the center of Boston. Faneuil Hall<br />
Square is an important place in Boston (and American) history. Students love learning in such an historic area that also<br />
has all restaurants, shops and entertainment you would want from a modern city. The school is close to public transport<br />
(State St. T Station), which makes traveling to accommodation easy.<br />
About the company<br />
EC Boston is an English language school for international students located in Boston, Massachusetts<br />
Number of people at<br />
training site<br />
Work Environment<br />
15 full time staff + 30-40 part time staff<br />
Student/Educational interaction environment (350-450 students on site), business casual<br />
<strong>Internship</strong> Opportunity Details<br />
Position Title<br />
Functional Area<br />
Advisor<br />
Number of Open<br />
Positions<br />
Student Services and Business Administrative intern<br />
Operations, Marketing, Customer Service, Events, Admin<br />
Kaitlin Farris, Assistant Center Director - EC Boston<br />
1 - 3<br />
Start Dates ASAP – Summer 2013<br />
Duration<br />
<strong>Description</strong><br />
Flexible<br />
EC Boston seeks qualified, outgoing individuals interested in doing one or more of the roles defined below. These roles<br />
can be done as separate internships or in combination with one another as they all overlap in capacities of Student<br />
Services and business administration.<br />
Activities Coordinator and Student Ambassador Tasks<br />
Students’ comfort and satisfaction are our priority. While partaking in tasks related to Activities Coordination and<br />
Student Ambassador, interns would assist the EC Boston team to promote all aspects of student welfare. Therefore, a<br />
strong customer service approach and a positive, friendly attitude are a must to ensure quality service. In this role one<br />
must have close attention to detail and work well in a team orientated environment.<br />
Working to promote all aspects of student services offered at EC Boston including, but not limited to:<br />
Develop monthly activity calendar by working with teachers and staff to coordinate events and activities.<br />
Update activity binder and create flyers/promotional materials and sign-up sheets for each activity and for schoolwide<br />
events. This includes: Date/time/location/cost/directions<br />
Recruit for and manage the EC Boston Student Ambassador program<br />
Organize our weekly student raffle<br />
Help to develop EC Boston’s web presence by creating 1 blog and 1 Facebook post per week, along with encouraging<br />
student feedback on my language travel website.<br />
Support the EC Boston team with Monday check in procedure, including collection of documents, processing of<br />
paperwork, new student welcome breakfast and orientation<br />
Assist the EC Boston team in the entering of student evaluations<br />
Act as a member of the team by offering general support to the office staff and filing as needed<br />
Transportation Coordination<br />
Students’ comfort and satisfaction are our priority. Therefore, a strong customer service approach and a positive,<br />
friendly attitude are a must to ensure quality service in these tasks. In this role, one must have close attention to detail<br />
and work well in a team orientated environment.<br />
Working to promote all aspects of student services offered at EC Boston including, but not limited to:<br />
Coordinate the bookings of all arrival/departure transfers in accordance to pre-booked requirements as well as<br />
handling transfer requests from students currently in school<br />
Work closely with Transportation Company to ensure that all arrival and departure transfers are smooth and are being<br />
carried out in compliance with EC’s standard of service<br />
My <strong>Intrax</strong> Account Manager: Melissa Terry +1.415.434.5543 | http://www.intraxinc.com/host-companies/internships
Follow up with any student complaints regarding the airport transfer service<br />
Monitor bi-weekly invoices and ensure that accurate payment is processed<br />
Keep emergency phone binder up-to-date with all arrival and departure information<br />
Assist the EC Boston team with Monday check in procedure, including collection of documents, processing of<br />
paperwork, new student welcome breakfast and orientation<br />
Building of welcome packets<br />
Assist the EC Boston team in the entering of student evaluations<br />
Potential off-site duties as needed to assist with our Junior Program<br />
Act as a member of the team by offering general support to the office staff and filing as needed<br />
Conversation Partners Coordination<br />
Conversation Partners is a unique EC Boston program that is designed to heighten cultural experiences and exchanges of<br />
students and community members alike. Students who want to maximize their English experience will apply for this<br />
program and be selectively paired with a native Boston resident. A successful match allows students to expand their<br />
grasp of the English language beyond the classroom and to become fully immersed in their new surroundings and to<br />
have an authentic Boston experience!<br />
Working to promote all aspects of student services offered at EC Boston including, but not limited to:<br />
Track and file applications from students and volunteers<br />
Recruit new volunteers by attending volunteer fairs at local universities, posting in local businesses, and online, etc.<br />
Interview volunteers (by phone) and complete reference checks for volunteers<br />
Match students with volunteer partners<br />
Plan and participate in session kick-off event<br />
Lead group orientation and individual orientations<br />
Liaise with partners when there are problems (missed meetings, feeling mismatched or uncomfortable, schedule<br />
conflicts)<br />
Send out mid-point evaluations, end-of-session surveys and organize replies<br />
Coordinate student testimonials to post to the blog, 1 blog and 1 Facebook post (with photo) is required weekly<br />
Support the EC Boston team with Monday check in procedure, including collection of documents, processing of<br />
paperwork, new student welcome breakfast and orientation (schedule permitting)<br />
Send out attendance warning reminders to students as needed<br />
Assist the EC Boston team by entering student evaluations, filing, and offering general support as needed<br />
Academic Assistance<br />
Specific Responsibilities in this role:<br />
Working in the student library, helping ESL students choose and check out books and study materials<br />
Tracking student attendance and grades<br />
Helping students with general enquiries and supporting ESL Teachers and Conversation club<br />
General Responsibilities<br />
Ensuring a high level of customer service for our international students when they have questions or concerns about<br />
their levels, classes, session breaks, activities, course extensions or course changes, etc.<br />
Problem-solving<br />
Training & Career Benefits<br />
• A lot of room in these roles to take ownership/autonomy and making it your own is encouraged!<br />
• Monthly career coaching meetings with Academic Director or Assistant Academic Director<br />
• Opportunity to initiate and develop creative projects<br />
• Letter of recommendation at successful completion of internship<br />
• Intern will gain a chance to attend regular team building events and staff meetings, we really value having<br />
the intern become part of our team!<br />
Required Skills • Completion of at least 1 year of undergraduate program<br />
• Strong interest in ESL, international relations, or education<br />
• Strong customer service/student service skills<br />
English Language 4<br />
Proficiency*<br />
*Please rank on a scale of 1 to 5 (5 being Native Fluency) the minimum English Proficiency necessary for position(s)<br />
Estimated Average<br />
Hours Per Week<br />
Compensation*<br />
32-40<br />
Non-paid, though small compensation/benefits include:<br />
– Letter of recommendation when earned, opportunities,<br />
- Accommodation placement assistance and/or housing assistance negotiable (when available – dependent on<br />
length of internship, time of year, etc.)<br />
- If intern is not within walking distance, monthly bus/transportation stipend negotiable<br />
- Access to conversation club and pronunciation clinic<br />
- EC Boston activities reimbursement to join at least once a month (Red Sox Baseball games, Aquarium, etc.)<br />
My <strong>Intrax</strong> Account Manager: Melissa Terry +1.415.434.5543 | http://www.intraxinc.com/host-companies/internships
Housing Information<br />
Recommendations<br />
Boston, MA - Host company can help with local housing recommendations, and possibility to gain accommodation<br />
placement assistance and/or housing assistance negotiable (when available – dependent on length of internship, time of<br />
year, etc.)<br />
My <strong>Intrax</strong> Account Manager: Melissa Terry +1.415.434.5543 | http://www.intraxinc.com/host-companies/internships
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