Learn How to Get Started with Crump - AccessAllstate

Welcome to
Crump Life Insurance Services!
Offering you a world of insurance solutions and world-class service
Welcome to Crump Life Insurance Services - one of the leading insurance outsourcing
organizations. Our goal is to provide you with world-class service and a world of insurance
solutions to help you meet your client’s needs.
The Crump/Allstate relationship offers you access to Disability and Long Term Care Insurance as well
as access to competitive solutions and support for your impaired risk needs. Crump/Allstate is your
full service program that provides support for your cases from start to finish including case design,
contracting, case processing, underwriting and much more!
This guide provides an overview to working with Crump/Allstate and includes information on our
services, tools, and solutions including:
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Sales & Sales Support
Case Submission & Application Processing
The Crump Product Solution Centers &
Available Carriers
Web Site Tools & Resources
Contact Directory
FOR PRODUCER USE ONLY - not intended for use in solicitation of sales to the public. Products offered through Crump are not approved for use in all states
and may not be available to all producers. 03.13 NACC10-1585-A , expiration date June 2014 Copyright 2013 Crump Life Insurance Services, Inc.

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SALES AND SALES SUPPORT
Your Crump/Allstate Sales Wholesaler: Your dedicated sales wholesaler is available to assist you with how
to best use the program and in designing your more complex cases. Your wholesaler is your “roadmap” to
the Crump/Allstate program.
Pre-Sale Support: Your Crump/Allstate team provides sales illustrations and comprehensive sales support
on all of your Disability and LTC business with Crump/Allstate. They are able to handle a full range of case
design scenarios, including side by side product comparisons, product information, and forms needed to
write business, as well as provide assistance on your more complex cases that require detailed illustrations
and carrier/product research. Your Crump/Allstate team can also assist with any sales support needs
related to your impaired risk cases.
SUBMITTING CASES/APPLICATION PROCESSING
All applications should be sent to the Crump/Allstate team for processing. Please submit the completed
applications, associated forms/disclosures, supporting documents and any premium remitted to:
Crump/Allstate New Business Team
Crump Life Insurance Services
280 South 400 West, Suite 100
Salt Lake City, UT 84101-1895
For all case submissions, in order to minimize delays, please ensure that the following items are
accomplished when the application is taken:
• Verify that your carrier contracting is complete.
• Complete all questions on the application.
• Provide details to any questions answered “yes” on the application.
• Make sure the application and all accompanying forms have been signed. The application must be
signed and dated by the proposed insured, policyowner (if trust, then trustees should sign), and the
agent.
• Include NAIC compliant illustrations and/or disclosure forms (signed by the policyowner) with the
application.
• Order exam requirements through a carrier approved medical examiner.
Email your Crump/Allstate case manager (see contact directory on page 6) with any pre-submission
questions or for case status.
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FOR PRODUCER USE ONLY - not intended for use in solicitation of sales to the public. Products offered through Crump are not approved for use in all states and may
not be available to all producers. 03.13 NACC10-1585-A , expiration date June 2014 Copyright 2013 Crump Life Insurance Services, Inc.

New Business Processing
The Client Services team tracks all applications and related premiums. Upon receipt, all applications are
immediately assigned to a case manager for processing and tracking. Your Crump/Allstate case manager inputs
your client’s information/data and begins the preliminary underwriting process (the same day). For all cases, a
confirmation letter stating that the case was received along with the requirements received/ordered will be sent to
you.
As your Crump/Allstate case manager tracks your pending applications through policy issue, you will be kept
informed of the progress through Pending Status Reports sent by e-mail, fax, or mail, depending on the method
you choose. We encourage you to check your case status on the Allstate/Crump web site. After the application has
been approved, your Crump/Allstate case manager will continue to track the case until the delivery requirements
are received. From there, your Crump/Allstate case manager will confirm with the carrier that the client’s policy is
“in-force” and work with the carrier on the release of the compensation.
Underwriting Support for Life Cases
The Crump Underwriters have the knowledge and skill needed to assist with your toughest cases. We will work
with you from receipt of the informal inquiry through policy issue. Our carrier relationships allow us to negotiate
on your behalf based on your client’s situation. In addition, we can look at your cases from many angles resulting in
aggressive underwriting offers for your clients.
Forms and Documents
You can find the forms you need through the comprehensive Forms tool on the Crump/Allstate web site.
Applications should be completed with any required replacement forms, 1035 Exchange forms, HIV forms,
disclosure forms, and avocation questionnaires.
Insurance Carrier Contracting and Appointments
Many insurance companies have a adopted a “Just in Time” appointment approach whereby they require the
submission of a new business application prior to appointing an agent. Some insurance companies do require an
appointment be in place prior to solicitation of an application or what is referred to as a “restricted state” and
information on those can be found in Tools>Pre-Appointments on the Crump web site.
A current life insurance license in the state(s) in which you wish to do business is required prior to solicitation of
an application. Many states require continuing education requirements for the sale of long term care and annuity
products prior to solicitation as well.
Commissions
Commissions will be paid to you via Allstate and can be viewed on www.allstate.crumplifeinsurance.com in the
“Allstate Information” section. Inquiries should be directed to AFCompensation@Allstate.com.
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FOR PRODUCER USE ONLY - not intended for use in solicitation of sales to the public. Products offered through Crump are not approved for use in all states and may
not be available to all producers. 03.13 NACC10-1585-A , expiration date June 2014 Copyright 2013 Crump Life Insurance Services, Inc.

A WORLD OF INSURANCE SOLUTIONS: CRUMP PRODUCT SOLUTION CENTERS
We offer all pre-sale support, case design, education, case processing, contracting and compensation for
Disability and Long Term Care insurance and support for your impaired risk needs through some of the top
carriers in the industry. Our competitive list of carriers includes:
LIFE
Allianz Life Insurance Company of North America
Allstate Life Insurance Company of New York
American General Life
American National Insurance Company
American National Life Insurance Company of NY
Ameritas Life Insurance Corp.
Ameritas Life Insurance Corp. of NY
Assurity Life Insurance Company
AXA Equitable Life Insurance Company
Banner Life Insurance Company
Columbian Mutual Life Insurance Company
Companion Life Insurance Company
First MetLife Investors Insurance Company
First Symetra National Life Insurance Company of New York
Genworth Life and Annuity Insurance Company
Genworth Life Insurance Company
Genworth Life Insurance Company of NY
Gerber Life
Guardian Life Insurance Company
John Hancock Life Insurance Company (USA)
John Hancock Life Insurance Company of NY
Liberty Life Assurance
Lincoln National Life Insurance Company
Lincoln Life Insurance & Annuity Co. of NY
MetLife Investors USA
Metropolitan Life Insurance Company
Mutual of Omaha
Nationwide Life Insurance Company
North American Co. for Life & Health
Penn Mutual Life Insurance Company
Principal Life Insurance Company
Principal National Life Insurance Company
Protective Life Insurance Company
Protective Life & Annuity Insurance Company
Prudential Life Insurance Company
ReliaStar Life Insurance Company (ING)
ReliaStar Life Insurance Company of NY (ING)
Securian Life Insurance Company
Security Life of Denver
Security Mutual Life Insurance Company of NY
State Life Insurance Company
Symetra Life Insurance Company
The Standard
Transamerica Financial Life Insurance Company
Transamerica Life Insurance Company
United of Omaha Life Insurance Company
United States Life Insurance Company of NY
Western-Southern Life Assurance Company
William Penn Life Insurance Company of NY
DI
Assurity Life
Fidelity Security Life Ins. Co.
Guardian Life Insurance Company*
Lloyd’s of London*
Metropolitan Life*
Mutual of Omaha*
Principal Financial Group*
The Standard*
LTC
Genworth Life Insurance Company*
John Hancock*
Mutual of Omaha*
Transamerica*
*available in NY
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FOR PRODUCER USE ONLY - not intended for use in solicitation of sales to the public. Products offered through Crump are not approved for use in all states and may
not be available to all producers. 03.13 NACC10-1585-A , expiration date June 2014 Copyright 2013 Crump Life Insurance Services, Inc.

THE CRUMP/ALLSTATE WEB SITE
WWW.ALLSTATE.CRUMPLIFEINSURANCE.COM
The Crump/Allstate web site is one of the most comprehensive sites in the industry and puts valuable
tools and resources at your fingertips!
The News You Need
The Latest News section and central banner alert you to important industry information and carrier and
product news as well as updates from Crump.
Status
The Case Status tool allows you to
track your cases and get up-to-theminute
status anytime you need it.
Additional links provide status on
your licensing and appointments.
LTC & DI Illustrations & Comparisons
• LTC Comparisons
• Quote Now (Online compliant
carrier illustrations)
• Illustration Request Form
Carrier Forms
FormsNOW is an easy to use,
web-based tool that allows you to
quickly download and package many
carriers’ forms for print and email.
Solution Centers
Easy to access Solution Center
sections provide all the online sales
tools you need for our various product lines:
• Life
• Disability
• LTC
ContractNOW
A new electronic multi-carrier solution to streamline your appointment requests.*
• Paper-free submissions eliminate the hassle of completing extensive paperwork for every carrier.
• Connectivity with the National Insurance Producer Registry (NIPR) pre-fills much of your
information.
• Cases with new carriers may be processed in a fraction of the traditional time.
*Use of ContractNOW is subject to Sircon Corporation, d/b/a Vertafore Producer Lifecycle Management (“Vertafore PLM”) terms and
conditions. Crump makes no representations or warranties concerning the performance of the ContractNOW system, nor that the
system or any associated services will be uninterrupted, without omissions, or error free.
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FOR PRODUCER USE ONLY - not intended for use in solicitation of sales to the public. Products offered through Crump are not approved for use in all states and may
not be available to all producers. 03.13 NACC10-1585-A , expiration date June 2014 Copyright 2013 Crump Life Insurance Services, Inc.

YOUR CRUMP/ALLSTATE TEAM: CONTACT DIRECTORY
Crump Toll-free line: 888.770.2155
Press 1
Press 2
Press 3
dial by 10-digit extension
dial by name
more options
press 1 for ltc / disability support
press 2 for life insurance support
press 3 for licensing and contracting
SEND APPLICATIONS TO:
Crump Life Insurance Services
280 South 400 West, Suite 100
Salt Lake City, UT 84101
Fax: 888-812-6337
for additional information visit
www.allstate.crumplifeinsurance.com
LIFE INSURANCE SALES SUPPORT
(forms, supplies, product information & illustrations)
Team Loop Press 3, then 2, then 1
HBGSalesSupport@crump.com
LIFE INSURANCE CASE MANAGEMENT
Team Loop Press 3, then 2, then 2
Natalie Rasmussen, Supervisor 801.519.7909
natalie.rasmussen@crump.com
Bernadette Gonzales, Case Manager 801.322.7403
bernadette.gonzales@crump.com
LIFE UNDERWRITING
Life Underwriting Team Loop Press 3, then 2, then 3
Sharon Christine 717.736.7976
sharon.christine@crump.com
CONTRACTING
Team Loop Press 3, then 3
crump.contracting@crump.com
SOLUTION CENTER
Brent Hughes, Regional Director 801.519.7984
brent.hughes@crump.com
Max Abiador, DI/LTC Wholesaler 425.201.7728
max.abiador@crump.com
LTC SOLUTION CENTER
LTC Support Team Loop Press 3, then 1, then 1
Michael Replogle, LTC Wholesaler 410.559.5312
michael.replogle@crump.com
LTC CASE MANAGEMENT
Team Loop Press 3, then 1, then 2
DISABILITY SOLUTION CENTER
DI Support Team Loop Press 3, then 1, then 3
disupportcenter@crump.com
Fax 888.584.9073
Disability Wholesaler Coming Soon!
DISABILITY CASE MANAGEMENT
Team Loop Press 3, then 1, then 4
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FOR PRODUCER USE ONLY - not intended for use in solicitation of sales to the public. Products offered through Crump are not approved for use in all states and may
not be available to all producers. 03.13 NACC10-1585-A , expiration date June 2014 Copyright 2013 Crump Life Insurance Services, Inc.