JOB DESCRIPTION FORMAT - YouthLink

YouthLink
Job Description
Youth and Service Engagement Supervisor
Job Title: Youth and Service Engagement
Job Code:
Supervisor
Responsible To: Operations Manager Status: Full-time
Program: YOC Services Pay Grade:
Department/Division: Administration Classification: Exempt
POSITION SUMMARY
The Youth Engagement Supervisor is a new position reporting directly to the Program Operations Manager.
The person assigned to this position will be responsible to ensure productive, effective and efficient
engagement of youth served in all related basic needs and first level interventions offered by the agency and
the Youth Opportunity Center.
First level interventions include but are not limited to: Street/site-based outreach, Welcome Center, drop-in
center services, food/hospitality training services and education/employment services. Other core
responsibilities include continuous and intentional coordination, monitoring and compliance of best practice
service delivery, program planning and results from outcome evaluations. Direct, proactive supervision and
professional development of staff providing first level intervention and basic needs services to youth in crisis,
especially those experiencing homelessness.
The person assigned to this key supervisory position must perform the described duties at a high level of
professional competency with the goal of demonstrating consistent, youth-centered, best-practice and datadriven
interventions and services for targeted youth accessing first level intervention services. This also
includes initiating and coordinating seamless, barrier-free access, programming and collaboration with the
network of services provided by YouthLink as well as onsite at the Youth Opportunity Center. Individualized as
well as group collaborative methodologies are expected.
The Supervisor works as an equal member of a team of four supervisors responsible for the seamless, bestpractice
integration of the continuum of YouthLink interventions and services with the Youth Opportunity
Center. The supervisory team is part of the administrative leadership and management team; as such, effective
and proactive representation of leadership direction and planning is essential.
ESSENTIAL RESPONSIBILITIES
Direct Supervision Staff/Professional Development
Effectively coach, guide manage, and evaluate staff, including regular supervision meetings, annual
performance evaluations, staff schedules, staff development, etc
Set and lead a tone of mission-driven programming and service excellence that demonstrates
continous improvement of healh, welfare, self-reliance, self-empowerment of youth served.
Identification and coordination of cost-effective professional development opportunities that address
individual staff and team needs
Engage staff in effective dissemination of information, professional skill building and peer-to-peer
training.
Service Delivery Management
Continuously monitor and assess ease of access for young people served, including capacity to navigate
with ease from Welcome Center to identified areas of need.
Manage referral process to continuously improve cost-effective service delivery and provide nonduplication
documentation, access to programming and required data collection items
Maintain current information regarding program eligibility, scope of service, policies and procedures
and resoruces necessary to meet routine youth needs

Effective, productive communication with Supervisory team and Operations Manager, agency
administrative leadership, onsite partners, Youth Opertunity Center leadership and external
stakeholders
Development and Evaluation
Participate and actively engage and contribute in Management and Administrative Leadership
Team, ensuring collaborative practice and shared responsibilities for management activites
Work with Operations Manager and Director of Strategic Design and Evaluation to define and
manage performance standards and evaluation of services
Consistent collaboration with staff, supervisory team to develop appropriate processes so
young people are actively involved in designing and developing interventions
Be up to date and knowledable of all contracts requirements and grant commitments related to
services
Data Collection/Reporting
Monitor and ensure accuracy of record keeping and reporting systems on regular basis as well
as to ensure compliance with timelines; complete program related reporting as required
Ensure that program staff accurately complete and maintain all record keeping and reporting
systems related to direct service delivery
Prepares a variety of written reports and presentations related to service data and youth
impact
Report observed trends, issues and ideas to improve service delivery and the youth’s
experience beyond what is required by YouthLink, grants and contracts.
Other duties as assigned
Budget Management
Manage and montior annual budget to meet the service needs while meeting budget goals
Partner with Supervisor Team and Operations Management to ensure coordinated distribution
of in kind donations
Partner with accounting to implement and monitor processes that impact billing, allocations,
spends downs, etc.
Participate and contribute to program and agency fundraising.
Contibute program related data to inform budget planning and program fundraising initiatives
Other duties as assigned
Program/Public Relations
Lead consistent communication and positive relations with youth, staff, volunteers,
collaborative partners, local community, funders, etc.
Attend and participate in provider meetings, agency trainings/meetings, site visits, community
events, and activities as necessary
Ensure that young people who have least access and impact on decision-making are able to
express their views and influence decisions.
Provide service data and other information for marketing purposes, formal presentations, etc.
Other duties as assigned
The above is not intended to be an all-inclusive list of essential functions for the job described, but
rather a general description of some of the responsibilities necessary to carry out the duties of this
position.
QUALIFICATIONS

Master’s Degree preferred in a specialty relevant to the job description, e.g., social work, leadership,
education, community development. Bachelor’s Degree required in relevant field.
Minimum 4 years direct administrative supervisory experience in fast-paced environment
Proven leadership, team building and highly effective communication and problem-solving skills
Direct experience in multiservice agency setting, preferably in youth intervention,working within a
multidisciplinary team
Direct experience leading the development, implementation and evaluation of programsDemonstrated
ability to engage youth and young adults; initiate and model positive change
Ability to manage multiple projects simultaneously with demonstrated ability to meet deadlines
Demonstrated capacity for independent, proactive judgment while working in a collaborative
environment as a team member and problem solver
Proven passion for youth work and demonstrate an ability to relate to young people from all
backgrounds
Outcome/results focused
Cutting edge experience and knowledge of latest positive youth development, strengths based
approach and trauma informed services.
Mission-driven self-initiative, creativity and proven ability to impact the advancement and growth of an
agency.
Excellent written and oral communication skills
Demonstrated ability to establish and maintain effective and collaborative working relationships with,
co-workers, youth, partners and stakeholders
Ability to work with financial spreadsheets.
Evidence of using technology for communication, information-gathering, program delivery and/or
reporting. Advanced user of MS Office (Word, Excel, Access & Power Point), social media, and/or
internet-based collaboration tools
Reliable transportation required along with a current and valid Driver’s License, current insurance and a
clean DMV record.
Work schedule is flexible but requires occasional evening and/or weekends hours
ADDITIONAL REQUIREMENTS
Upon date of Hire:
Ability to Pass a State of Minnesota Criminal History Check
Valid MN State Driver’s License
BENEFITS
Full-time employees are eligible for medical, dental, LTD, Life Insurance, vacation, and sick leave.
EQUAL EMPLOYMENT OPPORTUNITY
YouthLink shall seek to insure and provide equal opportunity for all persons seeking employment without
regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin,
disability, or any other characteristic as established by law.
ACKNOWLEDGEMENT OF RECEIPT OF JOB DESCRIPTION
Position: Youth and Service Engagement Supervisor

I acknowledge I have received a copy of this job description. I understand the duties, and am fully able to meet
the requirements, and perform the essential functions of this position, with or without reasonable
accommodations. I further acknowledge, and understand, this job description does not create an employment
contract, and nothing contained herein alters my at-will employment status.
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