Meter Q&A (Commercial) - South West Water

Q
A
Q
A
What should I do if I have problems
paying the bill?
Please contact our Accounts
Helpline free of charge on
0800 169 1133 (for Minicom
users only 0800 169 9965) as
soon as possible.
We will try our best to agree an
appropriate instalment plan
with you.
What should I do if I move
or cease trading?
Please notify us at least two
working days, but preferably
five, beforehand so that we can
take the final meter reading.
If you do not notify us you will
remain liable for the charges
raised up to either:
(a) 28 days after notification of a
change of customer is received; or
(b) the date the meter is normally
read, i.e. the end of the charging
period; or
If we have agreed an instalment
plan with you and you do not pay,
we can disconnect your water
supply and/or issue a County
Court Claim. It is therefore
essential that you keep your side
of any agreement to pay.
(c) the date the new occupier tells
us that he or she is responsible for
the meter, whichever occurs first
after you have ceased to occupy
the property.
We recognise that this will be a
busy time. If you realise at the
last moment that you have not
told us you are moving, you can
read the meter yourself and
telephone our Accounts Helpline
free of charge on 0800 169 1133
(for Minicom users only 0800 169
9965) with the reading.
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Accounts Helpline: 0800 169 1133