EMPLOYEE HANDBOOK - Gunstock

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• Garments should be free of sexually related references, foul
language or promoting of alcohol or drugs
• Shorts and skirts must not be more than 3” above the knee
• Footwear and clothing must be appropriate for the job
assignment and work conditions; some departments may
have special requirements for footwear for safety reasons,
please verify with your manager
• Non-Gunstock logo-wear of any kind, including hats and
beanies, are not to be worn at any time while working
• Tattoos must not be offensive in content and in keeping with
a professional, hospitable image
• Jewelry must be of good taste and not excessive
• Piercings of the septum, lip and eyebrows must be removed
during work hours
When you look good, you feel good.
First impressions are everything and
your attitude is a reflected in your
appearance.
or at other resorts, employees are not permitted to wear their
Gunstock uniforms.
UNIFORMS
“Hey, there’s a helpful and friendly employee over there!”
That’s the message that our uniforms send to guests. If you are
working, you need to be flying our colors by wearing our uniform.
We’ve designed them to be comfortable and stylish. Make sure to
follow the laundering instructions for each garment and keep them
clean and spiffy.
Depending on your position, you may be issued returnable uniform
items such as parkas, pullovers, vests, or pants. Issued uniforms
are to be returned at the end of your employment and you are
responsible for returning the same items that were issued to you.
Unreturned items will be reported to law enforcement as stolen
property and may result in an “ineligible for rehire” status.
It is the expectation that all employees, whether on or off duty, will
demonstrate behavior that is consistent with Gunstock’s Values and
brand. This is especially important when you are wearing the
Gunstock uniform. Uniform jackets and nametags are absolutely not
permitted while socializing in bars or while drinking alcohol or using
tobacco products. When skiing/riding on your days off at Gunstock
NAMETAGS
Let’s face it, people are going to want to know your name.
Enter the nametag. Be sure to wear yours and make sure that it is
visible at all times when at work. If you lose or damage your
nametag, notify your manager or Employee Services for a
replacement.
GUNSTOCK L.O.V.E.
Think of yourself as a guest. At Gunstock, we believe that our
guests deserve VIP treatment at all times, especially when they
aren’t happy with us. Instant handling of guest complaints can have
a lasting effect on our business. When a guest leaves our resort,
how they feel about their experience not only affects their decision
to come back, but also what they tell others about their experience.
Research shows that people share their bad experiences to more
people than they do their good experiences. Prompt, respectful, and
proper handling of a guest complaint provides us with an opportunity
to exceed their expectations and increases the chances that they will
keep coming back. Should you encounter an irate guest or a guest
with a complaint, please follow these steps:
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